Customer Reviews for California Sports Apparel & More
(U-Haul Neighborhood Dealer)

Rating:

5.0

Customer service was great !

Rating:

1.0

I reserved a 20-foot truck, but U-Haul called me and said they did not have one available. They offered me a 26-foot truck and clearly stated I would receive it at the same rate. However, when I picked up the truck, I was charged $161 instead of the quoted $91. The information provided by the customer service representative was not honored at the pickup location. It feels misleading when customers are promised one price over the phone and then charged a much higher amount. The pickup location said they had no record of the promised rate adjustment. Very disappointing experience. Customers should not be given offers that cannot be honored. I expected the price I was told on the phone, not a surprise charge at pickup.

Rating:

5.0

I had a great experience. The gentleman who checked me out was pleasant and efficient. I will rent again soon.

Rating:

5.0

I wouldn’t change a thing. Staff was knowledgeable polite! Great experience

Rating:

5.0

Very good customer service easy and fast process

Rating:

1.0

charge for fuel even i pure the fuel in the truck.

Rating:

1.0

Dear U-Haul Customer Support / Risk Management Team, I am writing to formally escalate a severe service failure involving my recent U-Haul rental. This incident involved multiple safety issues, repeated operational failures, and significant disruption to our move, resulting in both financial loss and extensive delay. Below is a chronological summary of events, including approximate dates and times where applicable: Vehicle Pickup and Initial Discovery Upon arriving at our destination and opening the cargo area of the rental truck, we discovered it was already filled with multiple bags and personal belongings from another customer. This indicates the vehicle was not properly inspected or cleared prior to rental. Additionally, the fuel level documented in the contract was inaccurate. The contract stated the truck was provided at approximately 1/4 tank, when in reality the vehicle had less than 1/8 tank remaining, despite the tank itself not even being capable of holding more than 1/8 at the time. Saturday, May 23, 2026 9:45am Mechanical Failure – Fuel Line Damage Shortly after this discovery, we stopped for fuel and identified that the truck had a cut fuel line, rendering the vehicle unsafe and inoperable. We were then forced to wait for roadside assistance for approximately two hours. Saturday, May 23, 2026 11:42am Roadside Assistance Delay and Breakdown of Support A mechanic eventually arrived but confirmed the vehicle could not be safely repaired. We were left waiting for a tow truck for an extended period in extreme heat conditions (near 100°F), without reliable air conditioning or clear updates. Saturday, May 23, 2026 1:57pm Severe Delay and Failure of Tow ETA We were repeatedly given delayed or missing ETAs for the tow service, leaving us stranded without reliable communication or resolution. After extended waiting, the tow did not arrive as expected. Saturday, May 23, 2026 2:40pm Exposure to Unsafe Conditions During this period, we were stranded in extreme heat for multiple hours, creating a health and safety concern in addition to the service failure. [4+ hours] Abandonment of Vehicle and Continued Failure of Resolution Due to the prolonged delay, lack of updates, and unsafe conditions, we ultimately had no option but to leave the vehicle at a gas station and arrange alternative transportation. Saturday, May 23, 2026 3:45pm Additional Complication – Tow Truck Breakdown with Property in Transit We were later informed that the tow truck transporting the rental vehicle and our belongings broke down mid-transport, resulting in an additional estimated delay of several hours and further uncertainty regarding the location and custody of our property. Saturday, May 23, 2026 4:45pm Impact on Our Move This entire sequence of failures has caused: Approximately 10+ hours of lost time Inability to complete our scheduled move and storage pickup Requirement for an additional moving trip on a separate day Need to hire additional movers for completion of services Significant logistical disruption and scheduling impact Extended exposure to unsafe conditions and extreme heat Given the severity and compounding nature of these failures—including unsafe equipment, improper vehicle preparation, repeated breakdowns in roadside support, and failure to provide reliable tow service—we are formally requesting appropriate compensation. Requested Resolution: Full refund of the rental charges Full reimbursement of all out-of-pocket expenses related to this incident Compensation for the significant disruption, delay, and safety impact Additional compensation for the failure of service delivery and resulting need for a second moving trip and additional labor costs We are continuing to compile all documentation, including receipts, timestamps, photos, and communication records, related to this incident. Please escalate this matter to regional management or the appropriate claims department and provide a formal claim reference number and response timeline. Sincerely,

Rating:

5.0

Very friendly, nice guy at the counter. Pleasant experience. Will come again.

Rating:

5.0

I will always use this location and recommend it to friends. Friendly staff willing to help any way that can.

Rating:

1.0

Better customer service

Rating:

5.0

Awesome 👍👍👍

Rating:

5.0

Excellent customer service!!

Rating:

3.0

Location does not have a person to hitch the trailer. Pretty much customer self service. Other Location have a person for this.

Rating:

5.0

The people working at this location are very friendly and helpful. Highly recommend.

Rating:

5.0

I was very appreciative of this location and their staff. The team working together was top shelf. This by far was the easiest check out and in that I have experienced in my total of experiences.

Rating:

5.0

They are super nice and helpful! Good people!

Rating:

5.0

Exelent service thank you

Rating:

5.0

Loved the mobile app check in. The vehicle was perfect and return was hassle free.

Rating:

3.0

The area is ok, but a well paved is more preferred than a graveled/dirt road. The equipment is not filthy but is not well cleaned as well.

Rating:

5.0

I’m satisfied with the convenience and flexibility of the U-Haul dealership.

Rating:

5.0

I marked the truck clean, but it really needed a wash....mostly it just needed to wiped down.... floor looked like something spilled on the floor and did not get wiped up....windshield was dirty needed to be cleaned. could not clean it with the wipers too dirty.... We are out here in the dusty area of town and understandable. all in all a very good experience... Thank You.

Rating:

1.0

Incorrect charges, bad attitude

Rating:

1.0

If reservations have been made in advance, it should be available during the scheduled date and time. There is lack of communication with U Haul system as a whole. I would no longer use or recommend U Haul

Rating:

5.0

Personal treat you with professionalism.

Rating:

5.0

Everything pretty much aligns with moving necessities, I like the fact that "Alvin" made our moving simple by working around our schedule..

Rating:

5.0

Definitely very good location at Tracy CA

Rating:

1.0

I had to hook my own trailer and check my own lights with no help.

Rating:

5.0

Excellent Customer Service Every Thing was Great.

Rating:

5.0

Alvin is a good salesperson!! Helped with everything

Rating:

5.0

Alvin and his team were just as Excellent in each and every way As Always I would Highly Recommend this U-haul team to be on top of your Customer Service Representatives Maybe even a U-HAUL commercial Thank you for making my move U-HAUL EASY

Rating:

1.0

On 9th feb, 06:00pm, I rented a 15 inch truck and then later returned it to the location where I took it and I have the video but still it was recorded as not returned. I kept receiving emails saying that I still had to return it. I called customer service, they connected me to the location manager, I sent him the video he said ok but then still that transaction never got closed. Until, recently I got charged around 1200 for freaking nothing caz they thought I had the truck until 23th feb. i will never ever contact this company again specially this location which the manger is the worst and the worker there which I talked to face to face I believe Joseph as per what he said, he denied to give me manager’s number, he didn’t tell me when manager would come. Overall, I wanted to go legally about this and I might make a legal claim also. Worst experience ever. This location is a total scam.

Rating:

5.0

Great service and great location! Rented multiple times and have never had any issue and service has been great!

Rating:

5.0

Nada todo esta exelente

Rating:

1.0

Was charged for gas but we put gas in it. We went less than 20 miles

Rating:

5.0

Very friendly & helpful!

Rating:

5.0

Alvin’s customer service was awesome 10/10!

Rating:

5.0

Good costumers service

Rating:

5.0

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