The lady there in the office was wonderful! Very informative and helpful!
SARAH G
Customer Reviews for California Veterans Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Upon returning the truck and equipment, it was discovered that the mileage was incorrect. The manager Yvonne attempted to resolve the issue with the las vegas location. the contract was put on hold until the issue was resolved, On monday, i received an email and an additional charge stating that the mileage was fixed but the vehicle which was returned on saturday, was not cleared until monday. I was charged $87.95 for returning equipment one day late, even though the truck and trailer were in u-hauls possession.
Anthony EExcellent service, as always! Top notch service!!!
CATALINA ASuper friendly and helpful. Went out of their way to get me what I needed.
Steven PAwesome Service. Yvette is very friendly and helpful. Thank you.
JOHN RFriendly staff, truck was clean, and ready when we arrived. Easy check in and return.
KIMBERLY LThe customer service experience was superb! Everyone there was so helpful and nice. I will definitely rent from there. My recommendation: To open earlier for pick up, 9am it can be tricky if you try to leave town early morning to avoid traffic.
ROSALBA BGreat rental
JOHN JNothing!
tina oThis was very far from our original location choice, but she was very helpful!!!
Ofir BThe agent was super nice. Made the rental super fast and easy. Location was well maintained with a lot of room. Also had an amazing staff that was there to help.
Ricardo ONo one is at the front desk. I had to walk to the back of the building for help and the person there was on the phone. I was charged a fuel charge because the pick up place rounded up to 1/4 tank.
Yamili Mservice was excellent, this location makes me a regular customer. Keep up the good work.
candelario oI love this place because is always a good experience when we rent any equipment. Everything is very clean and accessible and the customer service is always the best. I will continue to bring my business here
jorge sAwesome customer service and super nice!
Nora STop notch service!!!
Mike CThe lady working desk was very nice.
Kay LAlways a great experience here. Equipment clean and ready to use. You won't be disappointed renting either a truck, car dolly or trailers. Transaction are always smooth due to the professionalism of the workers. Totally satisfied!
catalina aCustomer service is amazing. From the minute you walk in to the time you leave is a really good experience. I would recommend this dealer over any other because of its service. And definitely will come back whenever I need it. Thanks Yvonne!
Catalina AHave a 24 hour key drop.
Katherine CCA Veterans Store is the best UHaul experience. We will definitely be back.
BRANDON GProfessional staff.
JEFF PHands down amazing workers! I was reserved for a different location and the location was closed. I contacted this one and they jumped to help me, I was on a limited time and they went above and beyond to meet my needs! I was truly grateful to have them attend to me and make my outcome easier. Will be returning to this specific location going forward
Cynthia PTrailer lights suddenly stopped working, had to return the trailer the same day because lights stopped working making it Risky to drive during the night
Enrique RVehicle got horrible gas mileage. After refueling at a cost of $34..and I only drove 36 miles. With the $0.99 mileage rate it works out to almost $2.00 per mile. The people at the store however were excellent. Friendly and informative.
Michael LEvery thing went smoothly
Melanie MGreat customer service. Listened to my needs and recommended the best moving truck.
Salvador CVery polite and helpful
Robert Famazing open on Sunday until 4pm
Nicolas Acheck in check out were fast and easy
FRANK RThe person at drop off location told me gas was missing. This is a bad experience.
Adela AExcellent customer service
katherine cAmazing staff.
Jas KYvonne is very friendly and attentive. Will continue renting from her.
George GThe lady that helped us I think she was the owner was very friendly and nice.
Yolanda DKind, helpful, and knowledgable on equipment. Great location and people!
Juan CNothing else, except my appreciation for the services.
Victor TYvonne is always so easy to work with. Her customer experience is great. I go out of my way to rent from her because it’s so easy
Amber LStill waiting for my receipt
JAVIER CAmazing friendly staff in and out pick up and drop off Yvonne is a over the top helper not only with U-Haul but as a person that is willing to go the extra mile to help a person out
Ericka REvonne has excellent customer service skills
george VYvonne’s customer service was great, felt very welcome and enjoyed have a wonderful conversation with her.
Maria RAmazing customer service. 10/10 would rent here again!!
George GYour outstanding they have it together
Miguel RNothing to improve on. This location was in a convenient location and enough space on the street & off street for maneuvering & parking trucks. Also has the convenience of online/cell phone access and no contact pickup/drop off capabilities. Efficient, reliable and courteous service
HOLLYE HVery helpful and friendly service.
Roger LI was very satisfied with level of service provided.
gladys lGood customer service the lady running the place there was very helpful
Michael SThe person who processed the rental was patient and friendly. She processed our online reservation promptly and gave me all the information I needed to be on my way.
Megan LGreedy lady at this location wanted to change me for more miles I actually drove
Benjamin CYvonne is God sent. Very helpful and friendly.
Rafael SEverything was good
Todd DOwner was very pleasant. Equipment was clean and in great working order
Stuart BVerify if the drop off locations are still in service. I had had to drive an additional 40 miles to drop off truck and change drop off location because original drop off was no longer in service.
Reyna FThe people on location were a joy to work with even in the midst of their personal tragedy
Clinton BNo light near pickup location so when you want selfie couldn't get a good pick to get authorized for key pickup
Francisco l