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Donald E.
Customer Reviews for Calvert Auto Caps Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, helpful all around great people!
Catherine M.The manager is efficient and knowledgeable. He keeps an inventory of a range of trucks and trailers for whatever your need may be. The location is very conveniently placed off Rt 4. I appreciated the forward leaning approach to getting me set up and on my way. Would definitely recommend this dealer.
Scott J.The biggest complaint is the quality of communication from the attendants; they are quite combative. However, I think this is indicative of the Calvert County area. Therefore, in Calvert County, this particular interaction would probably appear average or typical to a local native.
Robert F.Trailer was there in good condition, clean, check out was quick. Charges were as expected. Very satisfied.
Michael S.Great experience! Quick and easy pick-up and return. Friendly service! Thank you!
Laura C.Calvert Caps is the best place to rent a Uhaul truck. You can make the reservation online and then go inside to complete the paperwork. It was easy, fun, and hassle-free. The app process is awful, and the internet in that area of town is terrible. You may get enough internet to complete the check-in/out process, but you will still need to go inside...
Jerry S.The location and service was excellent in comparison to the mobile pick and return feature. I'm a military service member who has made 9 PCS transfers over the last 22+ years of service. My driver's license is expired like many military dinosaurs. The folks at Uhaul wouldn't accept my expired ID as proof of identity, not accept my drivers license extension, nor military ID. I can tell you that I'm the same person whether my ID is expired or not. Also I was asked for a valid ID, as if I have a collection of IDs in hand, like “oh, let me give you the valid one this time.†I have one drivers license Uhaul so let's be smarter. The good folks at this location saved the day for Uhaul and are owed all the gratitude from any otherwise disaster of an experience.
Jerry S.Calvert Auto Caps is top notch. No improvement needed.
Gaetano F.Home Town OUTSTANDING customer service - second to none. Thank You!!
Benjamin L.Get rid of the app it doesn't work!!! Thankfully owner was on site to do the rental because that app would not work.
TINA S.U-Haul needs to upgrade their computer systems, they are very slow
Bruce R.Wonderful Owner!
Gina B.No problems renting or returning truck. BUT why don't U-Haul truck have cruise control, and backup cameras? These are safety features and would be immensely helpful in safe operation.
Bruce R.Customer service experience was amazing. Very friendly, helpful and knowledgeable. The trailer was very nice and the heavy-duty appliance dolly was literally a back saver. Our agent was flexible with time frame and needing extensions. Prices are affordable we are so thankful and our family will definitely be back in the near future. And will and would highly recommend to all family and friends. Thank you so much. Aaron Fowler and Rebekah Fowler
Aaron F.The location hooked the equipment up for me and then showed me how to secure a car on it. I was in and out real fast on both the pick up and drop off.
Jeremy B.Make sure the lights are working properly
DOUGLAS J.Love dealing with this store.
Lori T.Easiest rental ever
Donald J.I was told you use my bank card and took out $7.00 without my permission. EZ pass say they did not get the U-Hauls tag. It got my car tag in the back . I got a lawyer and will sue. See you in court.
antiono B.Friendly helpful staff. Truck was clean and in good working order.
Kurt R.Comment for U-haul corporate- Equip your trucks with cruise control and backup cameras!!! Both are safety features. Remote adjustable rear view mirrors would also be very welcome.
Bruce R.Great location and friendly service. Great experience here.
Jeff O.The location is convenient to Rt 2/4 - - Staff experienced and knowledgeable. Service was fast and efficient.
Scott J.the "upgrade" to a 26 foot truck was not as great as described.
Jonathan B.I believe it was too expensive i will not be using U-Haul again I got Bill more than what it sed it was going to be my first bill sed $89 but then sed $198 NEVER Use AGAIN
larry C.The best .. excellent service
MARCO D.The gentleman at the front desk bad-mouthed UHaul the entire time of our encounter. He had bad things to say about the UHaul App and the process. He was also generally rude. When I entered the facility he was yelling at someone who appeared to be an employee or client.
Bruce B.Great customer service! Great location and close to Rt.4.
Tram M.This was the second location I had to drive to (over 30 miles) because no one was at the first location. Waldorf Scooters gets a big zero
AMY O.Mike was so forgiving of my booking error and helpful!
Jasmine P.Speedy, professional, accommodating and great to work with.
Thomas J.Extremely professional and made the rental process easy and efficient. Liked that they had all the supplies we would need to move, though we ended up not needing them at the time.
Carla P.I would have liked to rent the 6x12 trailer from a location much nearer to my house, but Huntingtown, which is about 30 miles away, was the closest location that had it. Your web site says it's the most popular trailer size, so how about having more of them so they can be picked up from more convenient locations?
Dean H.Nothing! Great service!!
alan R.Friendly, efficient and knowledgeable. Equipment was clean and everything went well. Thank you
JANET H.Friendly staff, clean store, awesome service. My brother recommended this store because the staff was so friendly.
Robert M.Great service also reliable
Donald R.Great service
Leyda M.Everything went well. The service people at this location were very helpful in my time of need. Thank you
James J.It was hard to park the truck due to limited space - fthe wifi there was very slow
Erik M.1. The guy didn't tell me they were closed on Sunday. I drive to drop it off on time and they were closed. 2. I dropped it of on time on Monday and see I was charged for 2 days, I said to the guy" you were closed yesterday when I came to drop it off" He said " you could have dropped it off when we were closed" .... I was never told they were closed on Sunday or that I could drop it off when they were closed... a one day refund would be nice and would go a long way to get me to use Uhaul again
David B.Very uncomfortable!! No leg space, seats uncomfortable, U-haul really needs to upgrade their creature comforts!! Nothing to do with the location - U-Haul needs to fix this.
Catherine M.My problem was not with the pick dealer My problem was with Uhaul .com. I made reservations and was sent text message confirmation that trailer was at pick up location. It was not. Luckily they had a open trailer that I was able to use. However I wanted an enclosed trailer so I did not have to worry about my load getting wet. Hopefully this won't happen the next time I use Uhaul
james S.Had great service
GORDON A.The employee that I interacted with at this location was rude, unprofessional, and acted as if I was bothering him. I returned my rental earlier than required, and was STILL charged for an additional day!! I do NOT feel like a valued customer, or that my business matters!! Very disappointing and frustrating experience!!
Cleve H.Excellent customer service. Unit was ready at my reserved time, checked over and clean. Pickup was quick and professional.
Stephen T.The staff at this location was very helpful and informative. I would rate them over any of the other U-Haul Rental Locations I have used.
Byron D.pick up location could be closer to my location.
Thomas P.Pleasant and helpful. Trailer needed a little upgrade. Not all tires were alike, rims very rust, and not all lights were operational. Couple of tie-down rings inside were not there.
Philip H.I am a returning customer because I always receive excellent service at this location.
Lori T.Staff was friendly and very accommodating
Pamela B. | Overall Experience