Customer Reviews for Calvert Auto Caps Ltd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Calvert Auto Caps Ltd

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David J. on

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Nicholas M. on

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Wallace S. on

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Cesar S. on

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KATHRYN H. on

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The owner of this franchise in Huntingtown, Mike, went above and beyond. He came in on Sunday when the place is usually closed, to make sure we got our truck because U-Haul, for some reason, at the last minute changed our reservation from Huntingtown to Waldorf, a 1.5 hour round trip drive out of our way. (And they sent me a notification about this at 9:37 am. Our pickup time was scheduled for 8 a.m. Nice.) Mike saw that U-Haul had made this change and tried to phone me to verify it's what we wanted, but my phone was down low and I didn't hear his call come in, and so he waited for us to make sure we got our truck. We would have been extremely displeased and quite angry if we had to drive an hour and a half out of our way, because we already had a 5-hour drive scheduled for the day with this U-Haul truck and moving. We have no idea why U-Haul decided to change our reservation pick up location at the last minute, the truck we want it was absolutely available at the location we wanted, as planned. Here is a tid-bit though, the reason Mike came in to meet us is because I had phoned the day before and talked to him to verify that he had indeed received our online reservation and that the truck would be ready for us. Had I not done that, Mike would have just assumed that we had changed the reservation ourself to a different location and he would not have come in. As far as the rental vehicle itself, we had a great experience. We had the 9-foot pickup truck, it worked great it was a nice ride; we had to drive 283 miles that day moving some appliances and furniture, and we had no problems whatsoever. The return went smoothly. You do have to take a bunch of pictures, answer a bunch of questions online for the online return, and then you drop the key in the key return box. Except for U-Haul in its wisdom just randomly deciding to change our reservation location on us, it was a great experience. And we are so thankful that Mike is a caring person. U-Haul could have really messed up our day, but Mike made it work for us. Thank you Mike!!!

Chris K. on

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candace g. on

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Loved the fact that this location helped us hook & unhook the trailer to my truck!

Cynthia M. on

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JILL F. on

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First, there needs to be clear communication between the main office and the warehouse. We were told that we would be able to access our stuff on a specific date and made sure to rsvp the access date. However, when we went to the site we were treated poorly, and told that we would have to wait several days before we could get to them. Then they were not entirely accessible to us, once we arrived and took several hours more, just to get to them. This was a continued issue, until we finally decided to just clear them out and find another place to store our things.

Joel O. on

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Chris W. on

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Lynda W. on

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Everyone there was really nice

DAVID P. on

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Great job from your team/ staff members

Joshua C. on

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They were great!

Robert C. on

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Gary C. on

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In all seriousness, while the location and personnel were excellent (really, extra nice and helpful), the truck's front end was a little scary. We drove about 60 miles and the front end swam back and forth down the road the entire time. You could not just hold the wheel steady and go straight. The front end wove back and forth the whole time I drove it. My wife said it was like riding in a boat adjusting for the waves. Someone should pull this truck and check the front end before it is rented again. Thanks.

Nathan K. on

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Nathan K. on

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Ethan G. on

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Ethan G. on

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William D. on

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Quick and easy. Put keys in drop box.

Brad B. on

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Joshua B. on

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Curtis O. on

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While this location was very good, it was over 30 miles from where I scheduled the pick-up. It took over an hour longer just to drive back and forth to this alternate pick-up site. Time is valuable on moving day and this was very inconvenient.

MARCO P. on

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Nothing customer services at this location is outstanding

Thomas H. on

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Excellent service!

Chris M. on

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The auto transport had a balding tire with chunks along the edges.

nancy B. on

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No pads provided. Over charged. Didn't communicate the appropriate charges.

Pamela B. on

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Staff was friendly and very accommodating