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EDWARD E
Customer Reviews for Calvert Auto Caps Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very quick and easy to pu & drop off Store supplies for moving were available. Customer service was excellent!!
william eNothing … everything was as expected
JOHN GLocation owner is very helpful.
RYAN FWhen the guy first came out, he wasn’t very friendly and seemed annoyed that I was there.
KIP SThe ramp feature on trailers is very nice. I wish all trailers had them.
Dave SThe experience was great. The location is just a couple of miles away from my house. Pick-up was easy, drop-off was even easier. I won't hesitate to use it again.
Thomas CPerfect experience
Rick HFor starters, you could fix your app! The mobile check in was an absolute nightmare. When you go to take pictures. The app freezes amd kicks you out. Also when taking pictures, when you select the green check mark it does not take you back to the page to select another picture to take. You have to click back on your phone several times just to get out of the camera app. It took me over an hour and a half to check in and an hour to return the truck. Pictures would not up upload when I returned the truck. Had to take my own pictures and save on my phone until I hear back from the location manager. Finally, I rented equipment like furniture pads, dolly's, ect. And nothing was in the truck. Couldn't get them because the store location was closed, but still charged for them! I highly recommend not bothering with Uhaul or at the minimum not using their mobile pick up.
Derek CRenting this U-Haul trailer was simple and easy. One local location was out of the trailers just before I needed it and quickly forwarded me to another local dealer 5 miles away who took care of me. I would definitely recommend this process to anyone.
Brian LWhat a wonderful experience with uhaul! Everyone I spoke with was so helpful and the employees I dealt with at pickup and drop off couldn’t have been nicer. The drive from Maryland to Florida was a nightmare but the truck rental was excellent!
Angela UGreat customer service and easy return.
Craig RQuick and easy! Calvert Auto is always very helpful when renting a U-haul. My online paperwork was ready; the trailer was clean (the door wheels and spring were slightly worn so opening/closing took a little effort); and the tires were almost new and had good pressure. The gentlemen helped me hook the hitch and check the lights and I was pulling out of the lot within 10 minutes of arriving. I would definitely recommend Calvert Auto.
Dan JThis location is perfected located between Prince Frederick and Dunkirk. My experience at this location has been wonderful.
Diane KThis location was very convenient for my move. The truck was clean and ready to go when I arrived.
Diane KEverything was just fine, friendly employee, good equipment
Craig SGas cap repair & gas to F not just after the grey rectangle
WENDY DThe gentleman in Huntingtown MD was very knowledgeable and helpful. He advised me on the size truck I needed and blankets to wrap the furniture. It was a great small truck very few miles. I felt safe driving this truck.
Nancy STrailer had an "Out of Balance" wheel. Not evident when trailer picked up
Thomas BLOCATION MAKES IT EASY
Michael OOutstanding, with a unique sense of humor. Two thumbs up.
John GThis was a fast and easy experience. The gentleman running the counter was friendly and helpful. I will gladly rent again from this location.
David EWhile the trailer was clean, it was very difficult to open due to rust. And also the interior smelled like gasoline. But the service was great.
Stephanie AVery nice
JAVIER MThe process of reserving online was very efficient. The pickup and drop off was very easy.
Steven BI will be calling headquarters about my experience. My truck was not the size i rented. I ordered 20ft and was given a 26ft truck which put me in a comprising and difficult situation navigating in the city my move was located. Apart from not getting the vehicle i ordered the hand dolly and moving pads i requested were not in the vehicle. It put me and my family in a EXTREMELY difficult situation. Moving is already stressful and this was unacceptable. You cant do this to people. Like i said, extremely poor experience, would not recommend and i will be following up with uhaul headquarters.
Luigi Ivery good
Mike OIf everyone gets the gentleman that I got to help with the process, there is nothing to change. He was very nice and professional. He is very knowledgeable. Keep up the great work.
Rochelle JGreat experience. Location staff were helpful and efficient.
Stephen HGreat customer service and makes sure you have the equipment you reserved.
Thomas WSend customers to Calvert Auto Caps Ltd. They know the business and do it well.
Rainer Ffast, efficient processing - - easy access off Rt 4 for pickup and return. always has equipment I need.
Scott JNothing
leslie cMike was great processing the entire service. Would highly recommend his service.
robert sMore organized and nicer than any other U-Haul rental I’ve done
Nicholas SThis location is an easy stop along Rt 4 to Solomons Island from DC. Whether I've had reservations or not, I've always had fast and efficient service in renting a trailer from their good stock of types.
Scott JIt was clean enough but not vacuumed and door was a little sticky. All worked fine.
Jennifer BFriendly, helpful all around great people!
Catherine MThe manager is efficient and knowledgeable. He keeps an inventory of a range of trucks and trailers for whatever your need may be. The location is very conveniently placed off Rt 4. I appreciated the forward leaning approach to getting me set up and on my way. Would definitely recommend this dealer.
Scott JThe biggest complaint is the quality of communication from the attendants; they are quite combative. However, I think this is indicative of the Calvert County area. Therefore, in Calvert County, this particular interaction would probably appear average or typical to a local native.
Robert FTrailer was there in good condition, clean, check out was quick. Charges were as expected. Very satisfied.
Michael SGreat experience! Quick and easy pick-up and return. Friendly service! Thank you!
Laura CCalvert Caps is the best place to rent a Uhaul truck. You can make the reservation online and then go inside to complete the paperwork. It was easy, fun, and hassle-free. The app process is awful, and the internet in that area of town is terrible. You may get enough internet to complete the check-in/out process, but you will still need to go inside...
Jerry SThe location and service was excellent in comparison to the mobile pick and return feature. I’m a military service member who has made 9 PCS transfers over the last 22+ years of service. My driver’s license is expired like many military dinosaurs. The folks at Uhaul wouldn’t accept my expired ID as proof of identity, not accept my drivers license extension, nor military ID. I can tell you that I’m the same person whether my ID is expired or not. Also I was asked for a valid ID, as if I have a collection of IDs in hand, like “oh, let me give you the valid one this time.” I have one drivers license Uhaul so let’s be smarter. The good folks at this location saved the day for Uhaul and are owed all the gratitude from any otherwise disaster of an experience.
Jerry SCalvert Auto Caps is top notch. No improvement needed.
Gaetano FHome Town OUTSTANDING customer service - second to none. Thank You!!
Benjamin LStaff was friendly and very accommodating
Pamela B | Overall Experience