Customer Reviews for Calvert Auto Caps Ltd
(U-Haul Neighborhood Dealer)

790 reviews

3970 Old Town Rd   Huntingtown, MD 20639
(Corner Of Rt 521 And Rt 524)

(410) 414-9286

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(410) 414-9286

3970 Old Town Rd
Huntingtown, MD 20639
(Corner Of Rt 521 And Rt 524)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

It was hard to park the truck due to limited space - fthe wifi there was very slow

Erik M. 
Rating:
5.0

Customer did not leave a comment.

david A. 
Rating:
2.0

1. The guy didn't tell me they were closed on Sunday. I drive to drop it off on time and they were closed. 2. I dropped it of on time on Monday and see I was charged for 2 days, I said to the guy" you were closed yesterday when I came to drop it off" He said " you could have dropped it off when we were closed" .... I was never told they were closed on Sunday or that I could drop it off when they were closed... a one day refund would be nice and would go a long way to get me to use Uhaul again

David B. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Very uncomfortable!! No leg space, seats uncomfortable, U-haul really needs to upgrade their creature comforts!! Nothing to do with the location - U-Haul needs to fix this.

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

My problem was not with the pick dealer My problem was with Uhaul .com. I made reservations and was sent text message confirmation that trailer was at pick up location. It was not. Luckily they had a open trailer that I was able to use. However I wanted an enclosed trailer so I did not have to worry about my load getting wet. Hopefully this won't happen the next time I use Uhaul

james S. 
Rating:
5.0

Had great service

GORDON A. 
Rating:
1.0

The employee that I interacted with at this location was rude, unprofessional, and acted as if I was bothering him. I returned my rental earlier than required, and was STILL charged for an additional day!! I do NOT feel like a valued customer, or that my business matters!! Very disappointing and frustrating experience!!

Cleve H. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Excellent customer service. Unit was ready at my reserved time, checked over and clean. Pickup was quick and professional.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

The staff at this location was very helpful and informative. I would rate them over any of the other U-Haul Rental Locations I have used.

Byron D. 
Rating:
5.0

Customer did not leave a comment.

Heidimarie R. 
Rating:
5.0

Customer did not leave a comment.

Diane C. 
Rating:
5.0

pick up location could be closer to my location.

Thomas P. 
Rating:
4.0

Customer did not leave a comment.

Eli W. 
Rating:
2.0

Customer did not leave a comment.

Adam H. 
Rating:
3.0

Pleasant and helpful. Trailer needed a little upgrade. Not all tires were alike, rims very rust, and not all lights were operational. Couple of tie-down rings inside were not there.

Philip H. 
Rating:
5.0

Customer did not leave a comment.

george C. 
Rating:
5.0

I am a returning customer because I always receive excellent service at this location.

Lori T. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
3.0

Inspect and clean vehicle before releasing to next customer. Interior windshield was filthy with liquid splash stains. Also, the air conditioner didn't work. It was a miserable 850 mile ride.

Karl B. 
Rating:
4.0

Customer did not leave a comment.

KELCIE C. 
Rating:
5.0

Customer did not leave a comment.

Wesley B. 
Rating:
5.0

Customer did not leave a comment.

Darren P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
5.0

Top notch. They eve offered to back the trailer into a spot a d brought a jack to help lift the tongue off the ball. Professionals.

George C. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Location is great and helpful...automated check in experience via the uhaul app or website is impossible to get to work.

Jason B. 
Rating:
5.0

Quick and easy service

Richard H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Lori P. 
Rating:
5.0

Friendly and professional service, great rental! Thanks!

ROBERT C. 
Rating:
5.0

Super easy. Well maintained location. Contactless electronic drop off so nice and efficient.

DOUGLAS A. 
Rating:
5.0

Customer did not leave a comment.

Piyushkumar P. 
Rating:
5.0

Excellent staff - helped with hook-up.

David H. 
Rating:
5.0

Our family of 4 moved out entire 4600 sq foot home and could not be more pleased with the service we received. Calvert Auto was kind, helpful and flexible with our needs even though there was a shortage of trucks. Literally could not of moved without them and U-HAul!!!

Julie G. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer service is the greatest

Lonnell W. 
Rating:
1.0

I was sent to the wrong location 2 times promised 15$ of my bill that I didn't get then promised a 20$ credit voucher that I would receive by text or email that I never received.

Claude S. 
Rating:
4.0

Actually, the store was great but unfortunately the U-Haul system was down and it to an extended checkout.

Derrick M. 
Rating:
5.0

Fast and courteous service. These guys are helpful and very friendly

vincent M. 
Rating:
2.0

The night before my pick up, UHaul calls and changes my pickup location to 40 miles away with no compensation.

Robert C. 
Rating:
5.0

Ray was an excellent associate to work with. Thank you!

William T. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Ron D. 
Rating:
1.0

On February 23, I called customer service to request that my u-boxes be ready for access on the 25th. When one of my movers called the Calvert Auto site on the 25th to confirm, the manager(?) told him that the boxes weren't ready and that he requires a 48-hour notice. Although the website says to give a 24-hour notice, I had actually given a 48-hour notice. When I called the guy at Calvert to explain, he was extremely rude and refused to listen to my concerns. In his defense, though, customer service informed me the the Calvert had not received my request. Although the guy could have been more cooperative, the fault isn't his but the person's in customer service that I initially spoke to. I believe U-Haul should reimburse me for the $250 cancellation fee I had to pay my movers because of an obvious oversight by the customer service representative.

Jacqueline T. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

It would be nice that uhaul would recognize a veterans discount. Also need a discounted rate when going out of your way to pick up equipment, I would prefer a better rate than a extra day rental. Just a idea, Rodney Young

Rodney Y. 
Rating:
5.0

Customer did not leave a comment.

Fokum S. 
Rating:
5.0

Very friendly and helpful.

Garrett L. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
4.0

The inside of the uhaul was wet. It had rained heavily the previous days but I would assume that the back of the truck is sealed from the elements. Or a previous user left the uhaul with standing water on the floor. Either way, it should have been in service until it was cleaned.

joshua T. 
Rating:
5.0

Customer did not leave a comment.

EARLE K. 
Rating:
5.0

Great rental experience from a very experienced owner. Thank you!

William T. 
Rating:
5.0

Customer did not leave a comment.

Dusan I. 
Rating:
5.0

I had a reservation set up through U-Haul themselves for a location that was close to my residence. After showing up for pickup I was then told the equipment was unavailable and I had to drive an additional 30 miles to pick up the rental. With two trips back and forth

Michael S. 
Rating:
5.0

Customer did not leave a comment.

George U. 
Rating:
5.0

Nothing A+++

Evelyn S. 
Rating:
5.0

I see nothing to improve. I was impressed with their help and the trailer was in perfect working order.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

This location was great… great customer service and very helpful… the only thing this location lacked was more variety in sizes

Stephen P. 
Rating:
5.0

Great customer service!

Aleksej S. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Kathy D. 
Rating:
5.0

Customer did not leave a comment.

Melisa R. 
Rating:
4.0

Customer did not leave a comment.

Rosamond G. 
Rating:
5.0

I'd say that the truck had a bit of a wobble before it was loaded and that maybe it needs a good once over. Other than that the truck was clean and the location was excellent.

Matthew F. 
Rating:
2.0

My initial location I had booked was not avaibile. The only reason I found out was I want by the day before just to verify in person. Then the number also listed online to that store wasn't associated to them at all. Called the main Uhaul #. THe booked me another location nearby, but they didnt have the equipment listed per Uhaul. Uhual booked a 2nd pickup point. THe 2nd pickup ppoint didnt have the equipment Uhual said they did. Ended up going to a 3rd location to get remainer of equipment. They actually had it. All the service people were extremely helpful and regreetful they didnt have the equipment I needed. main issue is the Uhaul system and the stores need a much better inventory control mangement system, as well as what stores and contact information is current and accurate!

Michael K. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Very knowledgeable and helpful. No improvement necessary.

Brad L. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Mikal W. 
Rating:
5.0

This location was convenient for me and the service was excellent. I reserved a trailer online and the process was simple. I returned the trailer after hours and wanted to complete the online return, but in order to do so would have required me to create an account. It would be nice if customers could do a return online as they can with a reservation. Overall, great service!

Bruce E. 
Rating:
5.0

great service as always

Tom H. 
Rating:
3.0

Fix the app. I could not return the truck on the app that kept crashing, I had to use the website.

Anthony B. 
Rating:
3.0

I don't know how you improve people's personalities towards customers but other than that your equipment and your website work very well

Harris F. 
Rating:
5.0

Customer did not leave a comment.

kevin N. 
Rating:
5.0

Customer did not leave a comment.

Dwight J. 
Rating:
5.0

Customer did not leave a comment.

Ahmed E. 
Rating:
3.0

He just pointed the truck out to us and didn't mention the headlight being held on with masking tape

ANGELA A. 
Rating:
5.0

The man has no phone etiquette but he is not a bad person.

dainal W. 
Rating:
5.0

Calvert Auto made it fast, easy, convenient and safe, to rent a U-Haul through them. It won't be my last time renting a U-Haul through Calvert Auto.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth N. 
Rating:
5.0

Customer did not leave a comment.

jordan M. 
Rating:
4.0

Customer did not leave a comment.

lisa B. 
Rating:
5.0

The equipment was clean. The passenger side taillight was out. We drove it that way all the way to West Virginia with a bad tail light.

Philip P. 
Rating:
5.0

Nothing I can think of. Very Smooth

Todd R. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Laverne R. 
Rating:
5.0

Customer did not leave a comment.

Jessie W. 
Rating:
2.0

The drivers side windshield wiper fell off while operating the wipers in the rain. We had several boxes and our mattress get wet while in the cargo area of the box. We reported our wet belongings to U-Haul. They called us a liars and said the truck was in good condition and closed the ticket. I don't appreciate being called a liar, the regional manager for that area didn't even have the consideration of calling me to explain the findings. I will never recommend U-Haul to a friend and definitely not Calvert Auto!

BRANDON J. 
Rating:
5.0

Staff was friendly and very accommodating

Pamela B.  |  Overall Experience 
No reviews have been submitted for this location.

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