The manager here is awesome! I avoid Agoura. Ow just to use the kind helping people @ Camarillo U-Rent
aaron S.
Customer Reviews for Camarillo U-Rent
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager here is awesome! I avoid Agoura. Ow just to use the kind helping people @ Camarillo U-Rent
aaron S.Fantastic service! Even though this location is farther for me I will keep my Business with them.
Gawain W.The trailer was a wreck. Parts weren't working. The location and staff are fantastic.
Steve S.They do not offer off hours pick up. Your website said they did. It was a hassle picking up truck even though the owner did work with me
Patricia S.Everyone were friendly and helpful. They put on and took off the trailer.
Robert T.Guys were nice, not a long wait, whole experience was easy.
James S.The truck showed signs of age with almost 190K miles. But it got the job done
Theo Y.Easy, friendly!
Bradley G.EXCELLENT SERVICE, EVEN THOUGH IT WAS RAINING HEAVILY, BOTH TECHNICIANS CAME INTO THE RAIN TO HOOK UP MY TRAILER. THEY GOT ME ON MY WAY QUICKLY
BRAD F.The personal service here rates second to none. I appreciate the help care and consideration.
aaron S.It was really perfect. They were courteous and speedy.
VALANA S.The back of the truck was dirty. The location closed early on a Saturday so my husband had to stop in the middle of our moving to go get his car. Not 100 happy :(
Elizabeth C.all went very well
ROY F.Thank you for the great service and grace when we were down to the wire on time!
Shannon T.Good experience.
patrick S.The staff was very friendly and accommodating.
Kristen K.Because I'm a visual learner, write instructions on how to store dolly upon returning U-Haul truck.
Peter L.Keep doing what you are doing.
Mario M.Not much!!! Excellent company and great customer service.
William K.I was a little upset. One day it was raining so for everyone's safety, I decided to extend my rental. When I had called, the employee Mentioned that the gates will be closed and because of the holiday, I was forced to rent the uhaul for additional days. It clicked in my head that I forgot that I can do a drop off. I should have dropped off my uhaul the following day that it stopped raining Vs having to pay extra days. I only had the uhaul at my house because I thought I couldn't do the mobile check out at this location. I looked around and I noticed that they did have the mobile drop off. I wish the employee let me know that it was an option vs me having to have it extra days due to the holiday.
CHERRY D.A satisfied customer.
Richard W.Be able to Rent a van there. They used to have vans. Only pickups are available now. I rented a pickup. Extra work to protect items. And the day was a rain drizzle day not forecasted.
Martha S.Trailer was great!
John T.They went above and beyond to make sure I still needed the rental. They held the reservation for me and allowed me to pick it up the next day with no hesitation.
Shanika S.Staff are really nice and helpful
Jonathon H.The reason I put "NOT APPLICABLE" is because I dropped the truck off during night hours, actually I dropped it off around 4am on Thanksgiving day. I just have a suggestion, please make bigger signs or provide more information about the dropoff place and area, It was very difficult for me to find the place to drop it off, Camarillo Uhaul agent said to park it in the back part of the Uhaul yard, also the drop off key box is really hard to find and difficult to see especially if you are doing it at night, install a bigger sign and a bigger DROP OFF KEY BOX, it's not a complaint; just a suggestion but overall Uhaul customer service has been amazing helping me to extend the rent of the truck, I even called twice to ask for an extension and their agent were outstanding, keep it that way, God bless!!
Roberto S.Great experience from beginning to end- thank you!
Crista F.I was charged over $400 for using the truck less than 10 miles
Adrian S.2 thumbs up!👍👍
Michael T.Nothing
GARY C.This wasn't my original pick up location. Being shuffled around and then the bad Oxnard location wasn't open or the self serve didn't work / moving is stressful enough without this hassle this morning
Linda J.All good, had everything ready to get us on the road.
Loyd C.Good customer service, treated like we were family. thank you Magdaleno
Jose M.The customer service was non-existent. They even tried to say we had not brought it back with the same amount of gas it had been given to us. Luckily my husband had taken a picture and proved them wrong.
ELIZABETH L.They went creatively out of their way to accomodate us. Fabulous service.
Kathleen D.The team there was proactive in upgrading my truck when the one that was supposed to come in did not. I've rented from this location a few times and they are always friendly and helpful.
Marcy R.Nothing. The manager and support personnel were great!
Dante C.They operate like it's an old barn. Place smells like old old old wood and metal structure. Truck was very dusty in the driver amd passenger area, like if someone left it for months with the windows down. Truck had the pressure tire warning on.
IVAN O.Lou, the owner was great and very helpful. The movers who came were AMAZING! Helpful, strong, organized and super nice. I would recommend them to anyone!
Suzanne K.Everytime I have rented from uhaul I got a call For confirmation. This time I got no call, I had to call and confirm. Please call and confirm every rental.
Jason W.customer service was not an issue, the rental truck was not clean in the driver and passenger area, considering the current environment where clean and sanitized are important this should be imporved
Jeffrey F.Monitor fuel Guage before /after top off.guage didn,t move (AFTER $40 ) until arrival to return Loc?
CHARLES G.Trailer had one bald tire, not good
len A.Don't move my reservation twice!
Charles K.The truck was fine, but the driver's door had to be slammed shut, otherwise the "door open" light would go on.
Brian J.Had trouble accessing my account, had to check in in person rather than using website.
Hunter M.The customer service at 92 Dawson in Camarillo was excellent. They were very friendly and helpful! The only frustration I had with renting from Uhaul is that I reserved a truck at another location and then was told to pick it up at Dawson instead. The only problem with this is that the shop closed several hours earlier than expected so I had to park my car and the Uhaul at the past hours drop-off location.
Kimberly S.Vince and Steve are awesome..super friendly..just have pacience. Your not the only one that needs something.. they get the job done..
leanne B.All of the staff we dealt with were great. Lou especially! We originally rented the truck for only a couple of days. Immediately after completely loading it, we had an unexpected family emergency and were unable to unload it to the new location in time to return the truck as previously arranged. Lou extended our rental time not once, but twice! He was so understanding and really helped relieve our stress so we could focus on our family issue. We would 100% refer the Camarillo U-Rent, Dawson location over others and we'll use them if we ever need a rental again, even if we have to drive a lot further to get it. Thank you Lou!!
laura A.LOL.........DON'T CLOSE SO SOON :)
Henry P.They had what I needed when I needed
Tery C.