Customer Reviews for Camden Variety
(U-Haul Neighborhood Dealer)

555 reviews

425 Camden Rd   Napanee, ON K7R1E9
(East of center St at Industrial)

(613) 354-6166

Hours

  • Mon–Sun
    8 am–7 pm

Services at this Location:

Contact Us

(613) 354-6166

425 Camden Rd
Napanee, ON K7R1E9
(East of center St at Industrial)

Services at this Location:

Hours

  • Mon–Sun
    8 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

N/A

LARRY L. 
Rating:
5.0

They indicated the gas tank was full so we filled up on the way back in. We drove approximately 50 km thus our fill up indicated the gas mileage on the truck was about 1km/liter of gas!!!! after discussing this with the rep and showing her a picture of the gas gauge before and after along with our gas receipt she gave us a $12 credit. Based on Ford's published Mpg info the truck should have been getting around 12 miles/gallon. Even if the Mpg was really bad it could not be as bad as 1km/litre with a fully loaded truck. We ended up paying for about 2.5km/.litre. Not going to quibble over $20. Overall great rental tuck, was clean enough and got the job done. Thank you and the rep was very nice about the gas discussion. Would recommend this location and the rental.

Tristan G. 
Rating:
4.0

Customer did not leave a comment.

Craig A. 
Rating:
4.0

Customer did not leave a comment.

Julie V. 
Rating:
1.0

The trailer was booked in and checked in on line to save time. Still the store clerk took 45 min to let me out and still charged me for insurance. Looking to get credit back on insurance part.

MUHAMMAD M. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
3.0

Customer did not leave a comment.

Matthew G. 
Rating:
1.0

The clerk at the counter was not friendly, and really did not want to have anything to do with UHaul business. They told me that a receipt would be emailed to me. After two days I contacted Uhaul 1-855 number to find that my vehicle return was still active. I forwarded pictures of the mileage and fuel which was date/time stamped and a receipt quickly followed. Not sure if it is staff needing more training or the fact that this drop off is a convenience store and Uhaul is not there priority.

Rodney A. 
Rating:
3.0

Customer did not leave a comment.

Walter O. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Customer did not leave a comment.

Ralph G. 
Rating:
3.0

not much, there is only one person on duty at this store, probably because they cannot find additional workers. Slowed the rental paperwork up significantly.

nancy B. 
Rating:
3.0

this location always seems to be very disorganized. Even when a truck has been booked on line this location still has to rebook a truck. Sometimes this can take up to an hour to do.

Richard W. 
Rating:
5.0

They were very helpfully and friendly!

Jamie E. 
Rating:
3.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Really happy with the folks at the location and the rental van and experience. Hope they also have a pickup truck for some of my smaller chores.

Doug C. 
Rating:
5.0

Man working at the Napanee location was very friendly, professional, and knowledgeable.

Jacob E. 
Rating:
3.0

Have more then one employee at the location when it's at a store. The guy did his best checking me out but also had to keep stopping to get others their lottery tickets and other things. They were polite and helpful it just takes so much longer.

MELISSAL L. 
Rating:
4.0

The clerk at Camden Variety had no knowledge about U Haul when I returned the truck. He was the only employee there. He had to phone someone for instructions. I found this odd, and unprofessional.

Doug T. 
Rating:
4.0

None

Charlene R. 
Rating:
4.0

Nothing wrong with this location. I had a very poor experience with U Haul however. First, I showed up to the original confirmed pick up location only to find the truck was not there and after listening to 2 rude representatives who did not help me at all I was sent off to another location which put me and my helpers way behind schedule. There was no compensation for the mistake they made other than supplying me with a larger truck which was not necessary and burned more fuel costing me even more due to their mistake. Poor customer service from U Haul.. Nice woman at the Nappanee location and only 2 of 5 customer representatives I dealt with either over the phone or in person who was helpful.

Dave T. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Very good service.

Les J. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
3.0

Customer did not leave a comment.

Bryn C. 
Rating:
3.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Good service

Robert R. 
Rating:
5.0

Customer service was excellent even though they were so busy and I was a walk in. I would highly recommend to friends and family Thank you!

allison R. 
Rating:
5.0

Staff at the store has always been very helpful and patient.

Mike S. 
Rating:
5.0

Fix the AC

Wendy A. 
Rating:
4.0

Customer did not leave a comment.

Kathy S. 
Rating:
1.0

Service was very poor no one to answer the phone this woman is not experiencing in rental after returning the equipment had to wait 45 inutes to get my refund. Bill was made out my name was spelt incorrect.

shvid M. 
Rating:
3.0

Customer did not leave a comment.

Tammy S. 
Rating:
4.0

Customer did not leave a comment.

Brent L. 
Rating:
3.0

Need a UHaul sign for this location. I drive by it

charlene R. 
Rating:
1.0

Very poor staff support. I had problem with my rental pick up. The manager told me to call UHAL, so, no support from him. Spent hours there trying to solve a problem that could have been anticipated by them. Very poor service.

Rubens B. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
1.0

I was originally suppose to pick up truck in Kingston on Princess st at 8am but when I got there I was told they didn't have a truck for me and closest was Napanee. This definitely caused problems as I was moving stuff from Kingston so I had to drive to Napanee to get truck then back to Kingston to load truck. This caused me over an extra hour of time which I really didn't have plus more gas etc. when I spoke to the person in Kingston where I originally had my reservation to pick up the previously confirmed truck the response was very much, we don't have a truck here for you but the closest is in Napanee. Really it was a I don't care attitude and nothing I can do take it or leave it. I told the guy that it's probably the worst customer service ever and if I wasn't in a time restraint situation I would have went to another company. I promise you I will never rent another truck from Uhaul and I will be telling everyone I know about the experience plus I'm seriously thinking about putting a post on Facebook.

Bob C. 
Rating:
3.0

Has to wait for someone to come and deal with UHaul as the person on duty did not know what to do. A big store with 1 employee dealing with many things.

Charles S. 
Rating:
3.0

Customer did not leave a comment.

Ronald V. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
4.0

Our booking, made over 2 wks in advance, was changed from an 8am pickup to a 3pm pick up. This was totally unacceptable & inconvenient for us. Then after not getting our truck until 7 hrs later then requested, we got calls from uhaul, when we hadn't even had the truck for 24 hrs, asking when the truck would be returned!! It was not due until 2pm the following day. We certainly did not appreciate being harassed to return the truck. We did, in fact, return the truck over 24hrs before it was due back. Very unhappy with uhaul booking

Guy J. 
Rating:
5.0

Customer did not leave a comment.

ROY H. 
Rating:
5.0

I got transporter to move a car when we hooked up licence plate was missing and other one they had was supposed to have wiring issue. I'm licenced mechanic and asked if I could try it see if simple issue. I hooked up no issues at all everything worked perfect sealer was excellent to deal with very custermer oriented will recommend this location to anyone

ROY H. 
Rating:
1.0

We waited 25 minutes for the service representative to show up to the store. Not happy we wasted time waiting!

Amy H. 
Rating:
5.0

Help for lifting tongue of trailer

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

LLOYDD K. 
Rating:
3.0

Customer did not leave a comment.

George Z. 
Rating:
5.0

Customer did not leave a comment.

Roger L. 
Rating:
5.0

I really like the hydraulic jack to lift the tongue. My husband and I almost broke out backs lifting this in Sep 2021 - only to find out a jack exists!!!! Thank you napanee location :)

Cindy S. 
Rating:
3.0

Only complaint is that I had to wait 30 minutes in the store on someone to complete my paperwork. Owners live next door and had know one working for the uhaul portion of the store. Even after they were called to attend to me. However, trailer worked great and in excellent condition. No complications.

Victoria B. 
Rating:
5.0

Customer did not leave a comment.

Dana F. 
Rating:
1.0

It ended up costing way more than I was told it would be, they didn't explain the charges properly, couldn't understand them because of their accent.

Cliff M. 
Rating:
5.0

Service was awesome, the individuals I delt with were very professional, I would highly recommend this location and will for sure use it again. Thank You

Darrell D. 
Rating:
3.0

Customer did not leave a comment.

Clifton M. 
Rating:
4.0

Customer did not leave a comment.

RYAN F. 
Rating:
3.0

Customer did not leave a comment.

Michael Ryan E. 
Rating:
3.0

Friendly and personable people, but the truck was very poorly maintained. Almost no shocks, engine felt sputtery. Was filled with summer washer fluid which was frozen rock solid. 5/10

Matthew P. 
Rating:
3.0

Customer did not leave a comment.

Graham S. 
Rating:
1.0

Truck was buried in a snow bank, had to rock it out. Was dirty on the inside, filthy on the outside. Was covered in ice and snow, which I had to scrape off myself, and No scraper included with rental, according to franchise policy. The capper was when I started the vehicle, and got a warning code about low tire pressure in both front tires.informed management about the situation. His solution was to give me a looney to go get air myself!! When I refused to do his job for him he did finally take the truck for air, however the code remained on for the entire 700 km trip. Will never rent again from this franchise.

Greg M. 
Rating:
4.0

It went well, no complaints. The representatives were kind and courteous. Thank you.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Kenn M. 
Rating:
3.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Have rented from Camden Rd. location in Napanee several times. Every rental has been perfect. Nice clean equipment, ready for me, with extremely helpful staff. Highly recommend renting here.

ernie P. 
Rating:
5.0

If U-haul could have more authority with customer service or line of authority could be more clear it would be really helpful to me.....sometimes lack of knowledge of who has proper authority leads me to being transferred from one call to another call toa third call to a fourth call to a fifth call ......

Awtar P. 
Rating:
5.0

spoke with person at this location about my experience in Oakland & was informed she is able to assist customers with the app & has proper wi fi She gave me a number to call the manager to let them know about my experience

scott L. 
Rating:
5.0

Excellent service.

Earnest P. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Marc D. 
Rating:
5.0

This u haul was very courteous and meet all our needs thank you

WAYNE W. 
Rating:
5.0

Customer did not leave a comment.

Heather L. 
Rating:
5.0

Customer did not leave a comment.

RONALD E. 
Rating:
1.0

I believe I was charged twice for this rental: once when I pre-registered online and once again when they made me register a second time during pick-up. I told them I had already registered and paid online, but I was made to register and pay again. The rate they charged me in store was double what I paid for the online registration. When I got the trailer home to fill, I found it was littered with garbage that I had to clean out.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Lana H. 
Rating:
5.0

great service friendly staff

Lee J. 
Rating:
3.0

Customer did not leave a comment.

Sarah D. 
Rating:
5.0

The customer service was excellent! He was very friendly as well as helpful, helping me to hook up the trailer to my vehicle. I would definitely return to this particular U-Haul Dealer even though I reside in Kingston.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Ronald Allan M. 
Rating:
5.0

This was the smoothest UHaul transaction imaginable! Truck was waiting for us, speedy transaction signing it out. Employee was efficient and friendly.

Paul M. 
Rating:
4.0

Just keep up the good work.

Keith O. 
Rating:
5.0

Customer did not leave a comment.

Nelia H. 
Rating:
5.0

Nothing the owner were so polite and took care of our every needs. ❤️

WAYNE W. 
Rating:
1.0

Both people at both locations were not helpful and seemed uninterested in doing their jobs. I have never been more unsatisfied with a service than this. U-Haul made more problems than they solved for me and I'll be telling all my friends. Thanks for nothing.

JORDAN L. 
Rating:
4.0

Customer did not leave a comment.

Pranali P. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
4.0

Customer did not leave a comment.

Tracy H. 
Rating:
3.0

Dropped off after close. No comment.

Shelby M. 
Rating:
3.0

When I ordered the U-Haul online I put in my Visa debit card as it asked me to. Then when I went to Camden variety to get the U-Haul they charged me $100, I then noticed that my account had been debited $49.95 also. So U-Haul owes me $49.95 please get back to me at Johnsherman1979@hotmail.com.

John S. 
Rating:
4.0

Customer did not leave a comment.

Martin B. 
Rating:
5.0

I think mileage is to expensive. Where I live I'm 35 km away from where I need to go so it adds up fast.

Chris B. 
Rating:
5.0

Very friendly staff, both on pick up and return. Very efficient.

Ronald C. 
Rating:
5.0

Confirm the pick up for the truck for the day of rental befor the day of pick up.

Kenneth Cecil Ge L. 
Rating:
5.0

Don't leave renting to the last minute

Mark G. 
Rating:
5.0

Excellent

ROBERTG C. 
Rating:
5.0

Customer did not leave a comment.

Garth S. 
Rating:
5.0

The passenger side mirror was not working and I did not realize it until I drove off and tried to move it. Other than that, the service was amazing. Perhaps the location did not know the mirror was not working as the last renter may not have said anything.

Ellen M. 
Rating:
4.0

Customer did not leave a comment.

April W. 
No reviews have been submitted for this location.

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