Customer Reviews for Camden Variety
(U-Haul Neighborhood Dealer)

467 reviews

425 Camden Rd   Napanee, ON K7R1E9
(East of center St at Industrial)

(613) 354-6166

Location Hours

  • Mon-Sun: 8 am - 7 pm
Special Operating Hours
  • 10/11/2021: Closed
  • 12/24/2021 - 1/3/2022: Closed

Services at this Location:

Contact Us

(613) 354-6166

425 Camden Rd
Napanee, ON K7R1E9
(East of center St at Industrial)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 7 pm
Special Operating Hours
  • 10/11/2021: Closed
  • 12/24/2021 - 1/3/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Tracy H. 
Rating:
3.0

Dropped off after close. No comment.

Shelby M. 
Rating:
3.0

When I ordered the U-Haul online I put in my Visa debit card as it asked me to. Then when I went to Camden variety to get the U-Haul they charged me $100, I then noticed that my account had been debited $49.95 also. So U-Haul owes me $49.95 please get back to me at Johnsherman1979@hotmail.com.

John S. 
Rating:
4.0

Customer did not leave a comment.

Martin B. 
Rating:
5.0

I think mileage is to expensive. Where I live I'm 35 km away from where I need to go so it adds up fast.

Chris B. 
Rating:
5.0

Very friendly staff, both on pick up and return. Very efficient.

Ronald C. 
Rating:
5.0

Confirm the pick up for the truck for the day of rental befor the day of pick up.

Kenneth Cecil Ge L. 
Rating:
5.0

Don't leave renting to the last minute

Mark G. 
Rating:
5.0

Excellent

ROBERTG C. 
Rating:
5.0

Customer did not leave a comment.

Garth S. 
Rating:
5.0

The passenger side mirror was not working and I did not realize it until I drove off and tried to move it. Other than that, the service was amazing. Perhaps the location did not know the mirror was not working as the last renter may not have said anything.

Ellen M. 
Rating:
4.0

Customer did not leave a comment.

April W. 
Rating:
5.0

Keep up the good work/.

PETERCHARLES M. 
Rating:
4.0

The customer service rep in this store was very friendly and helpful. He managed to find a more suitable van for my rental purposes. A small improvement would be to have a U-Haul sign outside the store so people like me would not have entered into the wrong door.

fred C. 
Rating:
5.0

Great guys and services. Thanks.

xin Y. 
Rating:
5.0

My trucks brakes didn't seem to work properly and it was very difficult to stop . I did tell the person at the rental place . I didn't even complete my move and just brought the truck back

Katheline M. 
Rating:
5.0

Customer did not leave a comment.

Bruce D C. 
Rating:
5.0

All good. Excellent, easy to pick up and great service.

Olivier S. 
Rating:
4.0

Customer did not leave a comment.

Andre L. 
Rating:
1.0

Going to the truck with the customer looking over the truck making sure it is acutally safe and not leaving customers stranded with an unsafe vehicle I was on hold for over an hour and you guys just hung up…

Dylan L. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

ROBERTG C. 
Rating:
3.0

I was told I would be emailed the receipt for the van I rented but it never happened. I even called the business and was told that the owners would return my call, that also never happened. Still waiting on a call or a receipt for the rental. Maybe a little more customer service would help future customers.

Wendy C. 
Rating:
5.0

I think the uhaul self chekin feature needs to be part of the profile and shouldn't have to be done every time I rent a trailer

Vishnu R. 
Rating:
5.0

Helpful honest staff willing to go the extra mile to make sure everything goes well. Highly recommend this location for easy check-in/check-out.

Michael S. 
Rating:
5.0

Nothing. Everything was efficient. And the man was very pleasant to deal With. I was in a rush to rent it and the man worked quickly as he could. Very great experience renting from this location! Thanks!

Daniel R. 
Rating:
1.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
3.0

There was still drink boxes left from person before. Odour in van Manure smell

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

As on a previous occasion, the rental staff were efficient and helpful. The furniture blankets were spotlessly clean and fresh, and the rental process was carried to very quickly.

Michael K. 
Rating:
5.0

Super fast and friendly

Valerie H. 
Rating:
2.0

I have been charged an extra 240$ for apparently having the uhaul for an extra "4 days". This is not the case. The U-Haul was returned on May 8th which was the same day it was picked up. Hopefully this mix up is fixed and I receive my money back. Both ladies on the phone were helpful but still waiting on a phone call to fix the mess up.

Andre P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
4.0

Customer did not leave a comment.

Patrick J. 
Rating:
5.0

The moving blankets were dirty, truck was clean.

Joshua Glenwood M. 
Rating:
3.0

I rented a trailer that was advertised as a 6' by 12' but the ramp to load material was barely 5' wide so I was unable to utilize the trailer. Unsatisfactory.

kris C. 
Rating:
3.0

Pick up took a while because the UHaul computer system was down. Even so, we managed to get the trailer hooked up and paperwork done in a reasonable time.

Simon B. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

It was all good. Thanks

Jim B. 
Rating:
4.0

Bit of a delay trying to return the vehicle. Not enough staff available to do the vehicle return and support their other customers

Cory F. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

It's great location and very helpful.

Jitesh P. 
Rating:
5.0

The first drop off location Fox Fuels was not set up as a U Haul facility, we had to drive to Napanee to drop off the truck which cost us an extra $35.00 in additional kms and fuel. We should be refunded the additional cost. Camden Variety was absolutely great helping us return the truck. Request a response from U Haul!

Mike S. 
Rating:
4.0

Paperwork is a bit slow. A computer issue. Other than that all good

Jim B. 
Rating:
5.0

Customer did not leave a comment.

Angela J. 
Rating:
5.0

Customer did not leave a comment.

Angela J. 
Rating:
5.0

The young lady that set it all up was very efficient and very pleasant to deal with and when I took the Truck back again very on top of The procedure and very very pleasant to deal with she has excellent customer service skills and should Be recognized for her outstanding service I wish I could remember her name but she had bright orage coloured hair and it Truly makes her shine even more She is such a pleasure to deal with

Lisa B. 
Rating:
1.0

Pick up location was changed and incorrect. Had to travel to a different town to get the truck I had ordered.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Helen A. 
Rating:
5.0

I want to particularly commend the manager of the Napanee U-Haul outlet for his consideration and thoughtfulness. I will be needing to rent a truck again this coming May (we will be selling our cottage in the Kawarthas, and have twenty years' worth of stuff to move out of it). I look forward to dealing with the 77 Camden Road Napanee U-Haul outlet again.

Michael K. 
Rating:
5.0

Original booking was made at Uhaul location (All About Signs -U-Haul Neighborhood Dealer -444 Milligan Ln Napanee, ON K7R3Z3). Owner indicated that they would have trailer for me at requested date and time. Showed up at date and time and gave me some story that one wasn't delivered but I could drive to Kingston (50kms away) to get one. They did offer me a truck as a replacement but more $ and $/km charge additional. No apologies or anything. Ended up going down the street to Camden Variety and they had what I was looking for and immediately helped me out. Camden Variety = A+! All About Signs = F!

Tim F. 
Rating:
2.0

Customer did not leave a comment.

Mitchell R. 
Rating:
5.0

Customer did not leave a comment.

Harkanwal T. 
Rating:
5.0

I really needed this transaction to go smoothly, and it did!! Their store was great, too!!

Johnathan G. 
Rating:
1.0

The customer service was horrible, they were rude, didn't speak a word of English. Could not get a word in. Would not recommend this place to anyone not even rats.

THERESA-LYNNM W. 
Rating:
5.0

Amazing service would recommend to anyone who has to do the moving experience.

Margo M. 
Rating:
4.0

Customer did not leave a comment.

Alexander M. 
Rating:
5.0

Great staff... Professional and helpful

Paul P. 
Rating:
4.0

Hello, The location personnel, Kayla I believe, was outstanding. The equipment I reserved was not complete however. I reserved and did all online check in only to arrive for my trailer and fridge cart and there was no cart at the site. This fridge cart was mandatory for my move that day and forced me to make a second stop at another site to get a cart. The area rep facilitated this, but it should not have happened. When equipment is just taken by another site, the customer suffers. Through my arranged pick up times for my equipment off at my destination and had to make alternate arrangements for a heavy off load. Joe

Joseph C. 
Rating:
3.0

Customer did not leave a comment.

Nick L. 
Rating:
3.0

Customer did not leave a comment.

Hanna V. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

Customer did not leave a comment.

LLOYD K. 
Rating:
5.0

Customer did not leave a comment.

MARKJOHN R. 
Rating:
5.0

Camden Variety was great no problem one problem get a phone call from kingston traffic u-haul informing me my truck would not be available in Napanee for pickup would have to drive to kingston called owner in Napanee said truck would be there 2nd time this has happened ?? Don

Don F. 
Rating:
5.0

Great moving experience. Thanks

Donna T. 
Rating:
4.0

The quoted rate be the same as the rate charged when picking up equipment. Quoted $149.00 taxes in, on the day of rental just over $200.00. It's a piss off.

Ted C. 
Rating:
5.0

Customer did not leave a comment.

Ellen M. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
4.0

The reviews I had read weren't so good but my actual experience was excellent. The truck itself was clean and did the job very well.

Eric P. 
Rating:
5.0

I was recurved by a living kind lady that looked after checking the van out and she was very helpful and friendly. I highly recommend doing business. That you for helping during my move.

BRENNANA L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS R. 
Rating:
2.0

Employee was not very friendly

Leeanne B. 
Rating:
1.0

Don't pretend that your computer isn't working when I return a vehicle. It always works when I am starting a rental. Go out to the truck with the customer and right down the mileage, leaving and returning, and give a receipt when requested. I don't appreciate having to ask three times to get a receipt.

Leslie S. 
Rating:
1.0

Too many issues to put into words. Very disappointed. Please contact me. 613 329 1980

Jamie P. 
Rating:
4.0

Customer did not leave a comment.

Anthony K. 
Rating:
3.0

Uhaul customers are treated as third rate customers. You will be forced to wait until every other store customer is served first. What happens when a new customer enters the store? They continue to serve them first. If you're considering this location, be prepared to wait.

Andrew S. 
Rating:
5.0

Excellent

Brian A. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Excellent, friendly and competent service. No complaints at all. I would rent from this location again!

Serge D. 
Rating:
5.0

Customer did not leave a comment.

ROBIN E. 
Rating:
5.0

Very prompt check in on return of the rental unit. Parking spots are great and the store is very well stocked. The store owner was very helpful and professional.

George W. 
Rating:
3.0

I am not happy with the service that I received. 1. Questions or need help? Call me. 613 354 6166 I called 12 times, starting at 7:38 a.m. to say that I would be late returning the van. No one ever answered the phone. 2. I was asked to estimate the # of kilometres that I would use. I guessed 200 The estimated cost of km plus $19.95 rental was $89.00 An extra $15.00 insurance was added to this for a total of $104.00 plus taxes and and environmental fee. Total $118.63. 3. I was 12 km over my estimation of km and I was 5 1/2 hours late returning the van. I expected to be charged an additional day at $19.95, an additional $15.00 for insurance, environmental fees, taxes and for the extra 12 km. 4. The estimate of $89.00 was for the 200 km. plus the rental of the van. If I went over the estimate, I would be charged an additional $.81 per km. 5. To simply double than $89.00 and then add on all the other costs, I find extremely annoying. A deal at $198.63? I think not. 6. And don't write on the contract that the customer will not be charged until the equipment is returned and the rental charges are calculated. It is illegal to make false claims. I was charged on the 18th when I rented the van and on the 19th when I returned it. I am not a happy customer.

hilary G. 
Rating:
3.0

Use only when not available other places. Very busy location with numerous other businesses.

Jim C. 
Rating:
4.0

Lady working was extremely nice and professional considering she was busy with other customers.

Sylvia C. 
Rating:
3.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
3.0

Workers were friendly, however very busy location and long wait. The equipment was not in good shape and had a very difficult time hooking it up. We had to finish the hook-up our-selves, as the worker left to go serve someone else.

Maria M. 
Rating:
5.0

Customer did not leave a comment.

James Y. 
Rating:
4.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
3.0

Customer did not leave a comment.

KEVIN N. 
Rating:
3.0

My experience with u haul itself was terrible, the store owner was great at Camden variety. I had a 26 foot truck booked for a month or so and then was told by u haul I had to pick up 45 min away from where I live which would be additional charges in km. Then I was told to call Toronto head office to arrange as there was no possibility of pick up in my location, after that I called Toronto location to see what I could book in Napanee, so she booked me a 20ft truck which was ok I guess, then the morning half hour before I was to pick up my U-Haul to start moving I get a call from Camden variety saying they don't have 20ft that they have a 15ft truck!!! Are u seriously kidding me right now, I have a 5 bedroom house to move like this is going to do, so then I was offered a tiny tiny trailer to go with u haul at a discount price, I understand it's out of the store owner hands but with u haul itself I'm very upset and disappointed with the service especially when you are here to make moving easier, well it only caused frustration and many times loading and moving when it could have been done with one trip with the original truck I reserved!!!! I certainly do not have anything positive to say about our experience.

Jennifer P. 
Rating:
2.0

Transmission slipping. Receipt does not show total amount paid. The dealer is running too many businesses out of one cashier. Convenience store,laundromat,video games rental and uhaul. Takes way too long to check in and check out.

Paul K. 
Rating:
4.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Quick and easy drop off

Cory H. 
Rating:
4.0

Chains on trailer were broke had to fix it myself so i could tow it legally.

Brad G. 
No reviews have been submitted for this location.

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