Customer Reviews for Campbell Avenue Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Campbell Avenue Storage

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Cynthia B. on

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Brian G. on

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Erin H. on

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Laura B. on

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REGINA H. on

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I drove 7 out of 10 miles the gas tank was reading full when I pick it up and drop it off but I had to spend 10 to fill it up again or be charge. Why , how many miles you get per gallon of gas. Rip off.

Yakup G. on

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This location was very helpfull, but same day before this location were terrible. I made my reservation for 3:00 pm , at 2Car Garden LLC U-Haul Neighborhood Dealer 275 Broadway Menands, NY 12204 (518) 478-6925 Open today 10:30 am - 6 pm There werent anybody there I went to 3 miles Directions 139 Broadway Albany, NY 12202 (518) 449-2034 Open today 7 am - 7 pm They were very rude to me and I was told to go to Rental Pick Up Location Campbell Avenue Storage 525 Campbell Ave Troy, NY 12180 4U-Haul Moving & Storage of Albany I had very hard time to reorganize everything all over. It was a tiring, frustrating, terrible experience Always there were sending me to different locations. I rented trucks from this company and they are always doing samething. They will call you 20 munites earlier to your reservation and sent to another location which is far away from your location to earn money by making you drive more miles, because they charge you .99 cent per mile. Their 80% employees are rude. They told me we can change your reservation any time we want to, means you have no choice you are stuck with us. With my plan I was going to spend $25, but they made me pay almost $60. They are not professinal at all.

Walter M. on

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Everyone was very nice and extremely helpful during pick up (considering that it was a very busy Saturday morning). I will be renting from this location again soon.

Maureen R. on

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I was taken back that the service member said they may not take the truck at this location due to space, really! I never heard of that before. Our contract for drop off was not in their computer, She made a call and was able to take the truck, thank goodness.

Richard T. on

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Location should clean up around their building.

Janet C. on

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Good service, good vehicle, no problems.

brian g. on

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Kathleen O. on

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Michael H. on

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Area where you come in is very disheveled with all types of what appears to be left-over things everywhere.

Mark B. on

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Truck dashboard didn't light up, we couldn't find defroster and had to ride with windows open, knob was behind cup holder and you couldn't see it with cup in holder, not safe! Uhaul recommended movers were terrible. OMG movers took 2 extra hours and left stuff unloaded in garage, we had to unload half to reorganize to fit stuff. The furniture they loaded first wasn't covered with blanket I bought and is all scratched and gouged. They threw the trash can and heavy ladder last and on top of my good furniture! The movers uhaul recommended to unload didn't show up so I called and got this obnoxious man in the office who was talking over me and yelling, when I asked to whom was I speaking he yelled "I'm the owner"!!! but wouldn't give me his name. I paused the phone to my friend and driver because I was so upset and he said he was Allen but the owners name is James. Horrible experience with Quest Movers, I had to rent a room with my dog to wait til they could send 2 men to unload. Would not recommend UHaul, OMG movers or Quest Movers, very upsetting during what is already a stressful event. Plus very expensive!

Lee C. on

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When the clerk was working with me she took a phone call and had a longer than usual wait and when I picked up the truck another customer came in while being waited on and she assisted the other customer before completing my transaction

Henry C. on

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not much. the van was nearly new. the staff at the location were knowledgeable, professional, and polite. flawless. I'd return in a heartbeat.

Saunders W. on

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I received the vehicle with a lower than normal gas level and was told to return it at that level. I was then charged for returning at the lower level.

Carolyn B. on

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Carletos H. on

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The lady who first helped me was AMAZING

Regina C. on

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Katherine W. on

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Sarah M. on

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Great, friendly, prompt service. Have used this vendor several times for U-Haul needs and have always been super satisfied! Great place!

arron k. on

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Joseph C. on

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Jenna M. on

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Karen W. on

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The staff were friendly and helpful.

ERIEN W R. on

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never recommend this place! Staff rude and not helpful Long time paying customer never again! Not accommodating at all! Charge me to open lock and staff couldn't open it I did and still charged me!

Amber M. on

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The lady working was very nice and helpful! I believe her name was Grace. Excellent costumer service

Roy H. on

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Michele H. on

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At the drop off, Diane told me repeatedly that she doesn’t know anything about trailers and doesn’t accept trailers. However, my paperwork clearly stated the Campbell Ave site was the drop off. In addition, I called this location the night before to confirm the drop off (because we were doing it a day early) and was told the drop off was expected and theyd take care of everything, including backing up the trailer to their desired parking spot. However, today, Diane refused to back the trailer into a parking spot in the small parking lot and also did not remove the trailer from the vehicle which resulted in my companion having to lift it it off. This was very poor customer service. Employees should be capabale of doing all aspects of the job, which in this case would be moving around a trailer and removing all chains and electric connections as well as lifting the actual trailer off the ball.

Yarinet R. on

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Unfurtunally I always rent from this uhaul And it was the first time the box truck I rented did not had the security reverse beep Also The truck ( inside the back ) Not the cabin but the back was wet and dirty I honestly like this uhaul on campell ave troy ny it's my favorite For some reason this box truck wasn't ready to rent I took it cause it was a last minute thing but if it would of be I would of not take it Please keep your trucks clean and everything working on it Thanks

chris h. on

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PAUL F. on

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farzabna I. on

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scott T. on

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I was never made to understand the charges well

JOYCE A. on

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We had the storage unit for a little over 3 years - my daughter has completed her schooling. It gave us the storage and security we needed.Thanks for everything!

Edward D. on

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GEORGE W. on

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Barry W. on

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Monika H. on

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Customer service was so nice. thank you so much for everything!!

Rena H. on

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Great storage and staff

Cynthia M. on

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Lisandra C. on

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The ladies were helpful. It was a pleasant experience

Carolyn N. on

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Gaus-Ali M. on

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Nina B. on

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1. Cleanliness - was average Cupholders had water in them. 2. If possible, two sets of keys 3. Inform customers of non-adjustable side mirrors beforehand 4. Possible update of the vehicle - adjustable side mirrors and power windows 5. Please add windshield wiper fluid

ELLEN A. on

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Michael P. on

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Thanks for the rental. Excellent customer service.

Holiday B. on

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This UHaul location was the best I have ever been to. The owners were wonderful and I have been recommending them to everyone.

Denise B. on

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Douglas S. on

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A dash board warning light was on when I picked up the vehicle. I don’t believe vehicles should be rented especially for one way rentals in this condition. Thankfully I had no issue with the truck.

Luke W. on

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tim m. on

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Patricia E. on

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Very nice service

Robert L. on

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William Z. on

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I would not go any place else I rent a van every Thursday to Friday and it perfect everythime

Jeffrey M. on

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There was a mix-up with the trailer that was assigned to us. This trailer was not going to be ready until the next day ! Therefore, my husband had to drive to the Troy location from Cohoes and almost didn’t make it before the store closed. Very stressful.

Dan S. on

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Campbell Storage is a very well run business and did everything they said they'd do. I would highly recommend them and will use them again.

Daniel F. on

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Thank you for getting my $10 back and processing the credit after hearing about my miserable experience using 24/7, and subsequent VERY POOR service from 800-UHAUL customer care team. You were very helpful to correct the situation, and I appreciate your terrific attitude and service at this location.

Carl M. on

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Laurie W. on

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excellent service. quick and easy. convenient to return and drop key. very pleasant staff!

Grady R. on

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Nathaniel G. on

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Grace was incredible. On a day where I was disorganized and not at my best, Grace was accommodating and helpful. Overall, a great experience.

David Z. on

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The online pickup is slow, tedious, and in my case froze, so I went to see the human. That was fast and easy.

Naomi R. on

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Florrie S. on

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William Z. on

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The lady’s that work there .are all great and very easy to work with

Margaret L. on

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Crystal L. on

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MAUREEN L. on

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Great experience. Their customer service was professional and friendly. Would definitely recommend this business to anyone needing storage or UHaul rentals.

BEAR- MACK M. on

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It was very pleasant and greatful the worker was very respectful and helpful to my needs and question if any one needed a place keep it at Campbel Ave stoage

Aliyyah J. on

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Sheri H. on

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The clerk at the Troy location was delightful, she was very attentive and efficient. It was a very pleasant transaction/rental. Thank you.

Maria H. on

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daniel d. on

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Ashley K. on

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We waited almost 30 minutes to pick up our truck and when we got the truck, it was not clean.

James G. on

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Everything ready to go when I got there. Very friendly.

Tina L. on

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It was so quick and easy i have nothing to suggest!

James L. on

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James W. on

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Very friendly staff and ample parking

Zhe Z. on

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I do the same gas fuel and this store still charge me extra money for gas. I am very angry

Geena G. on

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Douglas L. on

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Mike R. on

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Michael W. on

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Caitlin M. on

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Michael H. on

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Alfonso R. on

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keep it up!

Sarrah R. on

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pamela h. on

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Thank you Grace!

Mary S. on

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Excellent, attentive service.

dawn t. on

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Gabrielle E. on

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Terrible service. Don’t offer an online 24/7 service if it doesn’t work

Jamila G. on

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Make sure location has equipment before allowing reservation online it took 40 minutes to locate an appliance dolly from different location

Anastasia G. on

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The woman there helped me with the return becsuse of the mismatched licence numbers. She was great!

Hongyang L. on

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Elizabeth C. on

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Zhe Z. on

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Eijah B. on

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I was charged twice for one rental. The rental was dirty inside the location is dirty also. I’m not happy with my service. Never would I recommend to anyone.

Linda P. on

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Tony S. on

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Janet S. on

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Very good experience...I will use again and recommend to friends. Staff was friendly, courteous and I was comfortable asking questions about vehicle. Thank you!

Tom B. on

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UHaul recently installed new software to their management system. The woman behind the counter was having difficulties using it. Perhaps a better training program for all employees would be beneficial.

FRANK M. on

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This was not the locationthat was stated on my contract.....my drop off was supposed to be Albany mot Troy

John M. on

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Joseph R. on

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All in All shipshape

Jim W. on

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Location closed when dropped off.

Roberta M. on

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