Customer Reviews for Campbell Avenue Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

I love the friendliness with the people that work there, and it's nice to talk to people that know what they're talking about when it comes to renting these trucks and know what they're doing as well keep up the good work see you next time around if I move again LOL love you guys!

Rating:

2.0

The first couple of years I had absolutely no problem with the staff they were friendly and helpful. The last couple of months were rude judgemental and didn't bother reading they notes. Got called by one staff member after 9pm which is absolutely odd since they close at 4pm .

Rating:

5.0

Perfe

Rating:

5.0

Campbell Ave Storage always there and ready for my moving and storage needs. Five Stars for the last 7 years of service from them!

Rating:

5.0

Always an excellent experience at Campbell Ave Storage!

Rating:

5.0

Please send out reminders of upcoming rentals.

Rating:

3.0

All the nonsense to get the truck. Downloading app, taking pictures. All very frustrating. I did not like it at all.

Rating:

5.0

Overall great experience… quick, equipment was readily available & great customer service. Highly recommend!!!

Rating:

3.0

Unfortunately the place was closed and we needed roadside assistance. Upon request of a service which we had paid extra for, . our check out had been completed with out us even completing it all. For an additional $200 U-Haul could help us. We figured it all out but an Unfortunate end to an otherwise great rental.

Rating:

5.0

Every time my friends are uhaul truck the 10' is so difficult to get. They need to be more of this size vehicle on the road. I always have to go to a farther location to obtain this size vehicle. The location I went to did not have all the moving equipment that I placed in my order.

Rating:

2.0

There was a stability issue with the cargo van and it felt unsafe. Location was not open on Saturday, made it difficult to return. App was having trouble uploading photos

Rating:

5.0

It was a very easy process, the girls in the office were very accommodating and it being the first time I ever rented a u-Haul I was pleasantly surprised.

Rating:

5.0

Can’t think of any improvements that are needed. Process is always simple and vehicles are always clean.

Rating:

5.0

Love Campbell location and staff

Rating:

5.0

Teriffic!!

Rating:

5.0

Polite and customer oriented

Rating:

5.0

Very happy with them very much.

Rating:

2.0

Dropping off the vehicle through the app was extremely slow and frustrating. I had to restart the app and phone numerous times in order for it to register my location. I've used this feature a few times over the years and it is never convenient or way. Very disappointed in the drop off feature on the app. The drop off location was poorly lit at night and very uninviting.

Rating:

5.0

Hours of operation on Sunday would be a little more convenient, however it is not a deal breaker. The staff was friendly, informative, and helpful.

Rating:

5.0

I was able to get my things in and out with no problem

Rating:

4.0

Smooth and easy transition.

Rating:

5.0

The staff I met was very professional, courteous, informative and helpful for my rental. I would definitely recommend the spot for a pick up or drop off. It was one of the smoothest check out/in I've had with U-haul, and that's not counting it being before a major holiday.

Rating:

5.0

Very professional and accommodating.

Rating:

2.0

You better being the truck back with EVEN MORE gas than it had upon pickup. They are stingy and will dramatically overcharge you for gas with no warning.

Rating:

5.0

This has nothing to do with the location, but on the UHaul website, it should make clear which trucks have or don't have a ramp. I was hoping the 10' truck would have a ramp, it did not, and I had to choose between finding another location with a 15' available or using the 10'. (The location was good about trying to help me with this.)

Rating:

5.0

This location cleans their vehicles which is very nice. Location is convenient and easy to use.

Rating:

3.0

I got charge double but it supposedly being fix. The computer wasn't working properly, but the lady her self was nice

Rating:

5.0

Truck was dusty and had a slight foul smell. Almost like someone got sick and wasn’t completely cleaned. Only other issue was the wipers were bad and had difficult time driving in rain. Please change out the wipers.

Rating:

5.0

I rented a small box truck for a short in-town move. This location in Troy has convenient hours and had the right vehicle size available from my online reservation. It drove in very good condition, easy to operate and fit what I needed. The staff person was helpful with answering questions I had and made the check-out and check-in process quick and simple. Thank you for the excellent service, I will visit here when the time comes to move again.

Rating:

5.0

Everything was satisfactory.

Rating:

3.0

The app is very glitchy, and it took me nearly an hour to go through the entire process. This particular location does not have a lot of cellular service. Otherwise, the entire process was easy.

Rating:

2.0

Uhaul confirmed my pickup and no vehicle was available. Had to rent a smaller vehicle for shorter tome.

Rating:

5.0

Great customer service friendly!! Thank you!

Rating:

4.0

Inside of truck was not clean. Pick up location was fine, but the automated system to pick up truck was frustrating. Automation is no substitute for a live person.

Rating:

5.0

Keep being good....

Rating:

5.0

It is a very nice and clean place> The staff is always very friendly. Would rent there again if needed.

Rating:

5.0

The location and truck were fine. The app was frustrating and kept telling me the network was down when mine wasn’t.

Rating:

5.0

Dianne was so extremely helpful upon pickup!! She was friendly, accommodating and honestly I was caught off guard by her impeccable Customer Service. Both she and the lovely woman who was there for our return were just awesome. You don't have experiences like this anymore! Any time, but especially with the stress of moving, this is so crucial and valuable. Thank you so much and please do recognize these gems!!!

Rating:

3.0

i tried to use the self check in service via the u-haul app. the app wouldn’t let me past the “drivers information” page bc it had my phone number identified elsewhere. i used the chat function within the app but the clerk couldn’t help and would periodically just stop responding. eventually got on the phone with a service rep and they advised me that i needed to put in a different phone number (not mine) to pass the driver info page. it was a known issue. the rest of the checking was laborious but fine. this waisted at least 45 mins of my time and i missed an appointment. i was offered a $10 certificate for my troubles. a gesture more insulting than conciliatory. no more u-haul for me - checking out http://fluidtruck.com/ from now on.

Rating:

4.0

Good customer service

Rating:

4.0

Agent at U-Haul on Campbell avenue was helpful....I think her name was Jessica

Rating:

5.0

After hours drop off was a breeze. No need for improvement at this location. Thank you.

Rating:

2.0

They’re a huge mouse nest in the mattress. Not very happy about cleaning this mess out

Rating:

1.0

The equipment is old but besides that I got charged for 2 days when I barely had the truck for 12 hours

Rating:

5.0

Still waiting for my 100 deposit

Rating:

5.0

Good

Rating:

5.0

I have rented from U-Haul for 30+ years. The customer care I received here far excdeeded the usual good service I am used to. There was a mix up on the drop off location, twice, and the representative was able to remendy with ease. Instead of having me do a walk around the truck, she came out to note with stickers of dents, etc., then did a very thorough inspection for any more. She was very professional, polite and pleasant, meticulous in her service and even gave me a gift bag of two bottles of water, a pen and note pad for our move. I do not anticipate being in this area again but, with several U-Haul choices in the area, this one clearly stands out and I highly recommend to anyone who is.

Rating:

3.0

Very good customer service

Rating:

5.0

Nothing, you made this super easy!!!!

Rating:

5.0

Excellent service

Rating:

5.0

Diane was outstanding well informed, courteous..ready to go the extra mile if needed.

Rating:

5.0

Mention to client that it is a process to return truck. A little confusing. But all in all the experience was excellent.

Rating:

5.0

Nothing! This location was convenient to use and well run. A great experience, overall.

Rating:

3.0

When I got there I found out U Haul had changed my pick up location without notifying me. It took multiple phone calls to straighten it out. This pickup location was not at fault for this and there were no issues once it was fixed.

Rating:

5.0

They were very nice and helpful

Rating:

5.0

The side view mirrors couldn’t be adjusted. When I put them into position, they popped back to the previous position.

Rating:

5.0

I am not sure how much more you can do for a customer .your actually in a good location I believe convent spot even though you have a small lot out front and a few vehicles available I used the appliance moving cart You saved me time and money by having this available. Close to my home I didn't need to go to a big box store to rent one Let me say thank you for a job well done thanks for being here . Good luck in the future

Rating:

5.0

Thank you Jessica for your patience!! We greatly appreciate it!!!

Rating:

5.0

Easy and convenient storage option! The ability to rent uhauls easily from this business was a plus! Amazing customer service!

Rating:

5.0

Great access and fees

Rating:

5.0

Staff and facility was everything you could ask for in a storage facility thank you

Rating:

5.0

An online system for payment would be nice for off hour payments.

Rating:

5.0

I rented from Campbell Ave for over 2 years. No complaints really, except for the mice. When I cleaned out my unit, it was apparent that little critters had been in my unit and chew/pooped on some of my stuff. Unfortunately, that seems par for the course. Same problem at my last facility. Staff was always very helpful!

Rating:

5.0

The staff were friendly and helpful.

Rating:

2.0

never recommend this place! Staff rude and not helpful Long time paying customer never again! Not accommodating at all! Charge me to open lock and staff couldn't open it I did and still charged me!

Rating:

5.0

N/A

Rating:

5.0

We had the storage unit for a little over 3 years - my daughter has completed her schooling. It gave us the storage and security we needed.Thanks for everything!

Rating:

5.0

Great storage and staff

Rating:

5.0

Campbell Storage is a very well run business and did everything they said they'd do. I would highly recommend them and will use them again.

Rating:

5.0

Great experience. Their customer service was professional and friendly. Would definitely recommend this business to anyone needing storage or UHaul rentals.

Rating:

5.0

It was very pleasant and greatful the worker was very respectful and helpful to my needs and question if any one needed a place keep it at Campbel Ave stoage

Rating:

3.0

Good service

Rating:

4.0

Very clean, friendly staff

Rating:

5.0

We were immediately greeted by a very nice woman and her 3 year old son. The service she and the Company provided was excellent. The unit was clean and ready.

Rating:

5.0

I used this storage unit last year and I didn`t have any problems. The people who worked at the facility I used were very nice. I never had any problems accessing the storage unit.

Rating:

5.0

They went out of their way to ensure I got the room I needed.

Rating:

4.0

Friendly, helpful staff. Very clean, easy to access facility.