Customer Reviews for Campbell Avenue Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

Smooth and easy transition.

Rating:

5.0

The staff I met was very professional, courteous, informative and helpful for my rental. I would definitely recommend the spot for a pick up or drop off. It was one of the smoothest check out/in I've had with U-haul, and that's not counting it being before a major holiday.

Rating:

5.0

Very professional and accommodating.

Rating:

2.0

You better being the truck back with EVEN MORE gas than it had upon pickup. They are stingy and will dramatically overcharge you for gas with no warning.

Rating:

5.0

This has nothing to do with the location, but on the UHaul website, it should make clear which trucks have or don't have a ramp. I was hoping the 10' truck would have a ramp, it did not, and I had to choose between finding another location with a 15' available or using the 10'. (The location was good about trying to help me with this.)

Rating:

5.0

This location cleans their vehicles which is very nice. Location is convenient and easy to use.

Rating:

3.0

I got charge double but it supposedly being fix. The computer wasn't working properly, but the lady her self was nice

Rating:

5.0

Truck was dusty and had a slight foul smell. Almost like someone got sick and wasn't completely cleaned. Only other issue was the wipers were bad and had difficult time driving in rain. Please change out the wipers.

Rating:

5.0

I rented a small box truck for a short in-town move. This location in Troy has convenient hours and had the right vehicle size available from my online reservation. It drove in very good condition, easy to operate and fit what I needed. The staff person was helpful with answering questions I had and made the check-out and check-in process quick and simple. Thank you for the excellent service, I will visit here when the time comes to move again.

Rating:

5.0

Everything was satisfactory.

Rating:

3.0

The app is very glitchy, and it took me nearly an hour to go through the entire process. This particular location does not have a lot of cellular service. Otherwise, the entire process was easy.

Rating:

2.0

Uhaul confirmed my pickup and no vehicle was available. Had to rent a smaller vehicle for shorter tome.

Rating:

5.0

Great customer service friendly!! Thank you!

Rating:

4.0

Inside of truck was not clean. Pick up location was fine, but the automated system to pick up truck was frustrating. Automation is no substitute for a live person.

Rating:

5.0

Keep being good....

Rating:

5.0

It is a very nice and clean place> The staff is always very friendly. Would rent there again if needed.

Rating:

5.0

The location and truck were fine. The app was frustrating and kept telling me the network was down when mine wasn't.

Rating:

5.0

Dianne was so extremely helpful upon pickup!! She was friendly, accommodating and honestly I was caught off guard by her impeccable Customer Service. Both she and the lovely woman who was there for our return were just awesome. You don't have experiences like this anymore! Any time, but especially with the stress of moving, this is so crucial and valuable. Thank you so much and please do recognize these gems!!!

Rating:

3.0

i tried to use the self check in service via the u-haul app. the app wouldn't let me past the “drivers information” page bc it had my phone number identified elsewhere. i used the chat function within the app but the clerk couldn't help and would periodically just stop responding. eventually got on the phone with a service rep and they advised me that i needed to put in a different phone number (not mine) to pass the driver info page. it was a known issue. the rest of the checking was laborious but fine. this waisted at least 45 mins of my time and i missed an appointment. i was offered a $10 certificate for my troubles. a gesture more insulting than conciliatory. no more u-haul for me - checking out http://fluidtruck.com/ from now on.

Rating:

4.0

Good customer service

Rating:

4.0

Agent at U-Haul on Campbell avenue was helpful....I think her name was Jessica

Rating:

5.0

After hours drop off was a breeze. No need for improvement at this location. Thank you.

Rating:

2.0

They’re a huge mouse nest in the mattress. Not very happy about cleaning this mess out

Rating:

1.0

The equipment is old but besides that I got charged for 2 days when I barely had the truck for 12 hours

Rating:

5.0

Still waiting for my 100 deposit

Rating:

5.0

Good

Rating:

5.0

I have rented from U-Haul for 30+ years. The customer care I received here far excdeeded the usual good service I am used to. There was a mix up on the drop off location, twice, and the representative was able to remendy with ease. Instead of having me do a walk around the truck, she came out to note with stickers of dents, etc., then did a very thorough inspection for any more. She was very professional, polite and pleasant, meticulous in her service and even gave me a gift bag of two bottles of water, a pen and note pad for our move. I do not anticipate being in this area again but, with several U-Haul choices in the area, this one clearly stands out and I highly recommend to anyone who is.

Rating:

3.0

Very good customer service

Rating:

5.0

Nothing, you made this super easy!!!!

Rating:

5.0

Excellent service

Rating:

5.0

Diane was outstanding well informed, courteous..ready to go the extra mile if needed.

Rating:

5.0

Mention to client that it is a process to return truck. A little confusing. But all in all the experience was excellent.

Rating:

5.0

Nothing! This location was convenient to use and well run. A great experience, overall.

Rating:

3.0

When I got there I found out U Haul had changed my pick up location without notifying me. It took multiple phone calls to straighten it out. This pickup location was not at fault for this and there were no issues once it was fixed.

Rating:

5.0

They were very nice and helpful

Rating:

5.0

The side view mirrors couldn't be adjusted. When I put them into position, they popped back to the previous position.

Rating:

5.0

I am not sure how much more you can do for a customer .your actually in a good location I believe convent spot even though you have a small lot out front and a few vehicles available I used the appliance moving cart You saved me time and money by having this available. Close to my home I didn't need to go to a big box store to rent one Let me say thank you for a job well done thanks for being here . Good luck in the future

Rating:

2.0

Not force religion on us, implying that I'm choosing to go to hell.

Rating:

1.0

Headlight wasn't working and the car is not alignment properly. Never renting it again

Rating:

5.0

I like that there were a few scriptures hanging up in the office. I have used this location once before, both occasions were a good experience. U-Haul truck was well maintained. There seemed to be a limited number of trucks so reservations are probably the best route to go. Staff friendly & helpful.

Rating:

5.0

Can't think of anything....

Rating:

4.0

Good customer service

Rating:

4.0

I'd had trouble making my reservation, due to old debt. They never tell you that BEFORE you're there to pick up your rental!!! The guy on the phone to setup my reservation said, yeah no problem, your reservation is set. Then I had to call in to pay the outstanding debt (Which I HAD TRIED to pay independently years before, with no success!) After FINALLY completing the rental, I asked the lady if they'd be open when I returned the truck (because I know some of the pitfalls of the U-Haul.com system). She said yes, they'd be open. Apparently they closed at 1pm... But I had till 3:30 pm... I wish she'd have given me a heads-up!! I had terrible trouble, unable to sign in to return the truck... Sat in the heat, for more than an hour, first on hold with the reservation number and much longer on the return line!! The representatives were fine... But, your system is terribly CUMBERSOME!!

Rating:

5.0

The experience was just perfect 🥰, great customer service thank you for everything.

Rating:

5.0

Great customer service

Rating:

5.0

The woman was excellent!!

Rating:

3.0

To complicated compares to pick up 1 month ago in Pennsylvania

Rating:

5.0

Best customer service ever

Rating:

5.0

I had a great experience with the service people at the Campbell location. I was greeted warmly when I first arrive. Getting the vehicle was easy and convenient. She gave me all the information and went over the paperwork and vehicle. The customer service was excellent. When I returned the truck. Checking out was also easy and smooth. All this made my moving day less stressful and easy. I would highly recommend this location!

Rating:

5.0

Everyone that I spoke to while running the U-Haul truck was very helpful and pleasant

Rating:

5.0

Thank you Jessica for your patience!! We greatly appreciate it!!!

Rating:

4.0

Extended evening hours.

Rating:

5.0

Excellent service just keep it up. Love this and will keep you in mind when moving again

Rating:

2.0

The location was fine and would probably be a great experience within their hours of operation. The after hours pick-up and drop-off using the mobile app is absolute horse manure. The app would not accept the photos and would not allow me to drop off the vehicle. It required extra steps of verification on site upon pick-up. If I had not happen to have a friend in the vehicle for extra verification, I would not have been able to pick up the van for a 3 hour rental.

Rating:

1.0

Our uhaul broke down we were not able to use our uhaul and they are trying to charge us for gas when our uhaul broke down. It took them 5 hours to send someone after saying they were going to send someone in a half hour.

Rating:

5.0

The check engine light was on but truck ran fine whole time. Local move.

Rating:

5.0

Absolutely no improvements, the experience was perfect start to finish.

Rating:

5.0

I rent from Campbell's Avenue storage and Uhaul at least once every two weeks the service is phenomenal the girls there Jessica and Diane are so nice I appreciate all the hard work

Rating:

5.0

Easy and convenient storage option! The ability to rent uhauls easily from this business was a plus! Amazing customer service!

Rating:

5.0

Great access and fees

Rating:

5.0

Staff and facility was everything you could ask for in a storage facility thank you

Rating:

5.0

An online system for payment would be nice for off hour payments.

Rating:

5.0

I rented from Campbell Ave for over 2 years. No complaints really, except for the mice. When I cleaned out my unit, it was apparent that little critters had been in my unit and chew/pooped on some of my stuff. Unfortunately, that seems par for the course. Same problem at my last facility. Staff was always very helpful!

Rating:

5.0

The staff were friendly and helpful.

Rating:

2.0

never recommend this place! Staff rude and not helpful Long time paying customer never again! Not accommodating at all! Charge me to open lock and staff couldn't open it I did and still charged me!

Rating:

5.0

N/A

Rating:

5.0

We had the storage unit for a little over 3 years - my daughter has completed her schooling. It gave us the storage and security we needed.Thanks for everything!

Rating:

5.0

Great storage and staff

Rating:

5.0

Campbell Storage is a very well run business and did everything they said they'd do. I would highly recommend them and will use them again.

Rating:

5.0

Great experience. Their customer service was professional and friendly. Would definitely recommend this business to anyone needing storage or UHaul rentals.

Rating:

5.0

It was very pleasant and greatful the worker was very respectful and helpful to my needs and question if any one needed a place keep it at Campbel Ave stoage

Rating:

3.0

Good service

Rating:

4.0

Very clean, friendly staff

Rating:

5.0

We were immediately greeted by a very nice woman and her 3 year old son. The service she and the Company provided was excellent. The unit was clean and ready.

Rating:

5.0

I used this storage unit last year and I didn`t have any problems. The people who worked at the facility I used were very nice. I never had any problems accessing the storage unit.

Rating:

5.0

They went out of their way to ensure I got the room I needed.

Rating:

4.0

Friendly, helpful staff. Very clean, easy to access facility.