Customer Reviews for Campbell Avenue Storage
(U-Haul Neighborhood Dealer)

768 reviews

525 Campbell Ave   Troy, NY 12180

(518) 274-2620

Hours

  • Mon–Fri
    10 am–4 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: Closed

Services at this Location:

Contact Us

(518) 274-2620

525 Campbell Ave
Troy, NY 12180

Services at this Location:

Hours

  • Mon–Fri
    10 am–4 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Myron B. 
Rating:
5.0

Customer did not leave a comment.

Tricia L. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Nothing! This location was convenient to use and well run. A great experience, overall.

K B. 
Rating:
3.0

Customer did not leave a comment.

Venicia R. 
Rating:
3.0

When I got there I found out U Haul had changed my pick up location without notifying me. It took multiple phone calls to straighten it out. This pickup location was not at fault for this and there were no issues once it was fixed.

Susan H. 
Rating:
5.0

They were very nice and helpful

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

The side view mirrors couldn't be adjusted. When I put them into position, they popped back to the previous position.

Cynthia S. 
Rating:
5.0

I am not sure how much more you can do for a customer .your actually in a good location I believe convent spot even though you have a small lot out front and a few vehicles available I used the appliance moving cart You saved me time and money by having this available. Close to my home I didn't need to go to a big box store to rent one Let me say thank you for a job well done thanks for being here . Good luck in the future

Leo T B. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
2.0

Not force religion on us, implying that I'm choosing to go to hell.

Coty C. 
Rating:
1.0

Headlight wasn't working and the car is not alignment properly. Never renting it again

Ahsanul H. 
Rating:
5.0

Customer did not leave a comment.

Walter M. 
Rating:
5.0

I like that there were a few scriptures hanging up in the office. I have used this location once before, both occasions were a good experience. U-Haul truck was well maintained. There seemed to be a limited number of trucks so reservations are probably the best route to go. Staff friendly & helpful.

Joshua T. 
Rating:
5.0

Customer did not leave a comment.

PETERP H. 
Rating:
5.0

Can't think of anything....

Andrew E. 
Rating:
4.0

Customer did not leave a comment.

Tianqi Z. 
Rating:
4.0

Good customer service

Justin N. 
Rating:
5.0

Customer did not leave a comment.

Allan C. 
Rating:
5.0

Customer did not leave a comment.

LAURA C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
4.0

I'd had trouble making my reservation, due to old debt. They never tell you that BEFORE you're there to pick up your rental!!! The guy on the phone to setup my reservation said, yeah no problem, your reservation is set. Then I had to call in to pay the outstanding debt (Which I HAD TRIED to pay independently years before, with no success!) After FINALLY completing the rental, I asked the lady if they'd be open when I returned the truck (because I know some of the pitfalls of the U-Haul.com system). She said yes, they'd be open. Apparently they closed at 1pm... But I had till 3:30 pm... I wish she'd have given me a heads-up!! I had terrible trouble, unable to sign in to return the truck... Sat in the heat, for more than an hour, first on hold with the reservation number and much longer on the return line!! The representatives were fine... But, your system is terribly CUMBERSOME!!

rebecca P. 
Rating:
5.0

The experience was just perfect 🥰, great customer service thank you for everything.

Roland S. 
Rating:
5.0

Great customer service

Roberto N. 
Rating:
5.0

The woman was excellent!!

Diane N. 
Rating:
3.0

To complicated compares to pick up 1 month ago in Pennsylvania

Michael W. 
Rating:
5.0

Best customer service ever

Maria V. 
Rating:
4.0

Customer did not leave a comment.

Saurabh R. 
Rating:
5.0

I had a great experience with the service people at the Campbell location. I was greeted warmly when I first arrive. Getting the vehicle was easy and convenient. She gave me all the information and went over the paperwork and vehicle. The customer service was excellent. When I returned the truck. Checking out was also easy and smooth. All this made my moving day less stressful and easy. I would highly recommend this location!

Andrea T. 
Rating:
5.0

Everyone that I spoke to while running the U-Haul truck was very helpful and pleasant

Donna B. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Decia M. 
Rating:
5.0

Customer did not leave a comment.

Marcia D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G.  |  Overall Experience 
Rating:
5.0

Thank you Jessica for your patience!! We greatly appreciate it!!!

GRETCHEN S.  |  Overall Experience 
Rating:
4.0

Extended evening hours.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

Maura M. 
Rating:
3.0

Customer did not leave a comment.

Miko M. 
Rating:
5.0

Customer did not leave a comment.

CARMEND C. 
Rating:
5.0

Excellent service just keep it up. Love this and will keep you in mind when moving again

ADRIANG J. 
Rating:
5.0

Customer did not leave a comment.

Abdullah Al M. 
Rating:
2.0

The location was fine and would probably be a great experience within their hours of operation. The after hours pick-up and drop-off using the mobile app is absolute horse manure. The app would not accept the photos and would not allow me to drop off the vehicle. It required extra steps of verification on site upon pick-up. If I had not happen to have a friend in the vehicle for extra verification, I would not have been able to pick up the van for a 3 hour rental.

Anya L. 
Rating:
1.0

Our uhaul broke down we were not able to use our uhaul and they are trying to charge us for gas when our uhaul broke down. It took them 5 hours to send someone after saying they were going to send someone in a half hour.

Danielle N. 
Rating:
5.0

The check engine light was on but truck ran fine whole time. Local move.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

JUAN Z.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Darius B. 
Rating:
5.0

Customer did not leave a comment.

Donna P. 
Rating:
5.0

Customer did not leave a comment.

ROY T. 
Rating:
5.0

Absolutely no improvements, the experience was perfect start to finish.

Emily C. 
Rating:
4.0

Customer did not leave a comment.

Daniel V. 
Rating:
5.0

I rent from Campbell's Avenue storage and Uhaul at least once every two weeks the service is phenomenal the girls there Jessica and Diane are so nice I appreciate all the hard work

Maria V. 
Rating:
5.0

Customer did not leave a comment.

Corey D. 
Rating:
3.0

I wish I had known how much information would be needed when picking up the car. Registration was fast but mobile phone pickup took much longer... especially because the app would not always upload the pictures I took. It would also have been nice to know that the person I listed in case of late pickup was going to get a phone call to verify their number. They could have been asleep, working, etc. The person I listed was with me and we did not think the 800 number phone call was worth picking up because it didn't show up as U-Haul and we were not expecting a call. We had to call back when the app said the person could not be verified and it took much longer than necessary. I would advise notifying the vehicle renter that the contact person will receive a phone call.

Margareth C. 
Rating:
5.0

Customer did not leave a comment.

MOLLY O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WALTERF JR M. 
Rating:
5.0

The woman who worked there was absolutely delightful and friendly. Very highly recommended.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

ALICENMARIE B. 
Rating:
5.0

Customer did not leave a comment.

Kameron D. 
Rating:
5.0

The woman was great. I underestimated my mileage to avoid the highway as there was no easypass and indeed the woman changed our contract to the most effiecient pricing for our mileage. Much appreciated.

WF III C. 
Rating:
5.0

Customer did not leave a comment.

TYRON J. 
Rating:
5.0

Easy and convenient storage option! The ability to rent uhauls easily from this business was a plus! Amazing customer service!

CODY E.  |  Overall Experience 
Rating:
1.0

I made a reservation online to rent a cargo van from menands in Albany New York at 11am. but was told that there wasn't any available for that length of time (4 days) and there was however a van available on Campbell Avenue in Troy for 1:30 p.m. so I agreed to take that. A few minutes later I received a call from a lady from U-Haul on Campbell Avenue in Troy confirming my pick up for 1:30 p.m. while on the phone with her she stated to me that the truck needed an oil change and it would be up to me to get one and the company would reimburse me.. which I thought was odd. At 1:40pm I received a call from the same lady on Campbell Avenue asking me if I was still coming and and told her we were in route and tried to explain a situation regarding my granddaughter and that is why I will be a few minutes late but she was very rude and said just make sure you're here because I was supposed to leave at 1:30 pm and she was waiting on me. When we arrived she stated to me that the truck needed an oil change once again and it would be up to me to get one and the company would reimburse me. Which I thought that was arrogant of her once again. We sat outside in the heat for a half hour while she was getting paperwork together using four different credit cards to trying get a transaction to go through. Mind you, every card having more than enough to cover the cost of this rental. I had told her that my Green dot card may be locked, I checked...it wasn't locked and after the third time she said oh it worked you must have unlocked it unbeknownst to her the card was never locked to begin with. She had came out and said because we wanted to rent the truck for 200 miles, the first 100 miles would be .69 cents a mile after that it would be .29 cents a mile but upon completion of her paperwork we were told that it did not pertain to us. She handed me my paperwork. Upon reviewing it in front of her she had told me that the total amount taken off my card was $284.59. I shook her hand and proceeded on my way. Stopping at Stewart's to get something to drink I looked at my transaction history on my Green Dot card it stated the amount was $359.54. I didn't say anything at that time because I figured it was just some extra fees and would be rectified once the vehicle was returned on Wednesday. When we returned the vehicle on Wednesday 8/11 at 2:55pm the same lady came outside asked for the keys she went over to the vehicle inspected it got inside wrote down the mileage and said she would be back. 20 minutes later my boyfriend went in to see what was taking so long (just like she had done 4 days prior) he stated to me that another $83.38 was due and that it had to be in the form of cash because she was not able to process a card payment. My boyfriend handed her a $100 bill but she said she did not have change and would need smaller bills. He came outside to where I was and I exchanged the $100 bill for five 20s. We then waited another 10 minutes and because it was 94° out and there was no AC in our friend's car my boyfriend when back inside and informed her that to please email us a receipt in which she did 30 min. later. The receipt that she emailed to me showed that I was charged $289.54 plus the additional $83.38 cash. I then sent her an email with an attached picture of my credit card statement showing her that $359.54 was taken off my card. I have yet to hear back from her! I would not recommend this place at all!!! AND she never smiled once!

Hope P. 
Rating:
5.0

Customer did not leave a comment.

Kristoph D. 
Rating:
3.0

THE VEHICLE RETURN PROCESS IS ABSOLUTELY RIDICULOUS!!! NEVER WILL I USE UHUAL AGAIN UNTIL THIS PROCESS CHANGES!! WHO IN THE HELL FEELS LIKE TAKING PICTURES AND ANSWERING A BUNCH OF DAMN QUESTIONS AFTER MOVING AND DOING PHYSICAL LABOR FOR 8 HOURS??? I RENTED UHAUL BACK IN 2019 AND IT WAS NOTHING LIKE THIS!! THE

SONIA J. 
Rating:
5.0

Great access and fees

DAWN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

JANELKATHLEEN N. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYP M. 
Rating:
5.0

Customer did not leave a comment.

GAUS-ALI M. 
Rating:
3.0

Getting truck was not quick, picture took a long time and had to take picture multiple times. Too many steps. Same with return, too many pictures, too long to upload and take.

Fred F. 
Rating:
5.0

Awesome customer service on both ends of the transaction.!

Adrian M. 
Rating:
5.0

Customer did not leave a comment.

MINGXUN D. 
Rating:
5.0

Customer did not leave a comment.

JAMIEL D. 
Rating:
5.0

This is my second pick up location. But my initial pick up location does not exist in real life (on google map only!!!) and phone number was not correct either. Please check all your locations before send people there!!! I spent 1.5 hours driving around non-existent u-haul location and been waiting on the phone for more than an hour for help! Thank you.

Vadim P. 
Rating:
5.0

Excellent service and clean equipment. I would recommend this location to everyone.

Kevin M. 
Rating:
5.0

Staff and facility was everything you could ask for in a storage facility thank you

LOXLEY B.  |  Overall Experience 
Rating:
5.0

I was due a refund for a dolly that i did not receive and I have not received my refund yet.

Sandra F. 
Rating:
5.0

Customer did not leave a comment.

SCOTTMICHAEL C. 
Rating:
5.0

Customer service was excellent!!

COLLINSO M. 
Rating:
3.0

A 75k truck needs to be retired.

YISROELARYEH A. 
Rating:
5.0

Customer did not leave a comment.

Victor S. 
Rating:
5.0

Customer did not leave a comment.

JOA M. 
Rating:
4.0

Staff at this location is very attentive and agreeably friendly and professional. However, back of cargo van had some dirt/debris in it. Seats had pet hair on them that caused my allergies to flare up. Van reeked when I first picked it up—like cigarette smoke and skunk (not marijuana “skunk” odor but legit skunk musk). There were what appeared to be cigarette burns on the seats. There was no automatic side view mirror control, which was an odd omission. Key remote with auto door lock/unlock would be appreciated (having to manual lock and unlock doors feels pretty egregiously outdated). Refueling requirements are a nuisance—surely fuel cost could just be included in the mileage fee when less than a full tank is used. Would rent from here again, but vehicle quality seems to be a bit inconsistent.

GARYD JR M. 
Rating:
5.0

Stay the course

JOSEPHKEITH S. 
Rating:
5.0

Awesome people good customer service would recommend

JAZMENRENEE J. 
Rating:
5.0

Customer did not leave a comment.

GARYD JR M. 
Rating:
5.0

No improvements needed!

Amy B. 
Rating:
5.0

An online system for payment would be nice for off hour payments.

COLEMAN J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Davisha B. 
Rating:
5.0

Customer did not leave a comment.

STEVENM D. 
Rating:
5.0

Me and my husband always use this location and they are very friendly

ANNE N R. 
Rating:
1.0

Terrible service horrible billing system and incompetent staff

DOMONIQUEL C. 
Rating:
5.0

I would definitely recommend this place

LASHAWNAMIR S. 
Rating:
5.0

The best! Super good check in person,brand new vehicle all making for a great experience! Would go nowhere else.

david L. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

Nothing to improve! Staff on Campbell's Ave are the best! They have the best customer service I've seen in a long time..Thank You

DEBRAJEAN D. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK G. 
Rating:
5.0

Diane was very helpful.

CHARLESF B. 
Rating:
4.0

Customer did not leave a comment.

MEAGANM B. 
Rating:
5.0

Great customer service

Zereem W. 
Rating:
5.0

Customer did not leave a comment.

DONALDJOSEPH H. 
Rating:
5.0

Outstanding Customer Service, friendly and the truck was in great shape.

CHESTERD III S. 
Rating:
5.0

I rented from Campbell Ave for over 2 years. No complaints really, except for the mice. When I cleaned out my unit, it was apparent that little critters had been in my unit and chew/pooped on some of my stuff. Unfortunately, that seems par for the course. Same problem at my last facility. Staff was always very helpful!

LINDSEY V.  |  Overall Experience 
Rating:
5.0

I am very impressed with Cambell's Ave storage location! I also have a storage unit! Whatever you need, Diane and Jessica go above and beyond! Diane always does a great job from reserving the truck rental, adding appliance dolly, she helped me so much today with check in & return inspection. Jessica also answered any questions I had, she added additional items I needed. She helped me so much since I got my storage unit & changing units early spring & all my packing & storage needs! She' amazing!

SANDRAJ P. 
Rating:
5.0

Love the crew that works here. Diane helped me this time, shes really nice and precise.

Patricia C. 
Rating:
5.0

The customer service was excellent but smoking should NOT be allowed in the vehicles, the smell was horrible!

Christina P. 
Rating:
5.0

The staff were friendly and helpful.

Karen W.  |  Overall Experience 
Rating:
2.0

never recommend this place! Staff rude and not helpful Long time paying customer never again! Not accommodating at all! Charge me to open lock and staff couldn't open it I did and still charged me!

ERIEN W R.  |  Overall Experience 
Rating:
5.0

N/A

PAUL F.  |  Overall Experience 
Rating:
5.0

We had the storage unit for a little over 3 years - my daughter has completed her schooling. It gave us the storage and security we needed.Thanks for everything!

JOYCE A.  |  Overall Experience 
Rating:
5.0

Great storage and staff

Rena H.  |  Overall Experience 
Rating:
5.0

Campbell Storage is a very well run business and did everything they said they'd do. I would highly recommend them and will use them again.

Dan S.  |  Overall Experience 
Rating:
5.0

Great experience. Their customer service was professional and friendly. Would definitely recommend this business to anyone needing storage or UHaul rentals.

MAUREEN L.  |  Overall Experience 
Rating:
5.0

It was very pleasant and greatful the worker was very respectful and helpful to my needs and question if any one needed a place keep it at Campbel Ave stoage

BEAR- MACK M.  |  Overall Experience 
Rating:
3.0

Good service

Privacy R.  |  First Impressions 
Rating:
4.0

Very clean, friendly staff

Privacy R.  |  First Impressions 
Rating:
5.0

We were immediately greeted by a very nice woman and her 3 year old son. The service she and the Company provided was excellent. The unit was clean and ready.

Privacy R.  |  First Impressions 
Rating:
5.0

I used this storage unit last year and I didn`t have any problems. The people who worked at the facility I used were very nice. I never had any problems accessing the storage unit.

Privacy R.  |  First Impressions 
Rating:
5.0

They went out of their way to ensure I got the room I needed.

Privacy R.  |  First Impressions 
Rating:
4.0

Friendly, helpful staff. Very clean, easy to access facility.

Privacy R.  |  First Impressions 
Rating:
3.0

They are not directly affiliated with UHaul yet the are listed on the company website. This needs to be fixed immediately so that others are not misleaded

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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