Smooth and easy transition.Zereem W.
Customer Reviews for Campbell Avenue Storage
(U-Haul Neighborhood Dealer)
Troy, NY 12180
Services at this Location:
- Mon–Fri10 am–4 pm
- Saturday9 am–1 pm
Special Operating Hours
- 12/25/2023: Closed
- 12/26/2023: Closed
- 1/1/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff I met was very professional, courteous, informative and helpful for my rental. I would definitely recommend the spot for a pick up or drop off. It was one of the smoothest check out/in I've had with U-haul, and that's not counting it being before a major holiday.Jeremy H.
Very professional and accommodating.Linda B.
Customer did not leave a comment.MATTHEW P.
You better being the truck back with EVEN MORE gas than it had upon pickup. They are stingy and will dramatically overcharge you for gas with no warning.RYAN E.
This has nothing to do with the location, but on the UHaul website, it should make clear which trucks have or don't have a ramp. I was hoping the 10' truck would have a ramp, it did not, and I had to choose between finding another location with a 15' available or using the 10'. (The location was good about trying to help me with this.)Jordan H.
This location cleans their vehicles which is very nice. Location is convenient and easy to use.Shane H.
I got charge double but it supposedly being fix. The computer wasn't working properly, but the lady her self was niceJessica H.
Customer did not leave a comment.grace A.
Truck was dusty and had a slight foul smell. Almost like someone got sick and wasn't completely cleaned. Only other issue was the wipers were bad and had difficult time driving in rain. Please change out the wipers.Donna P.
I rented a small box truck for a short in-town move. This location in Troy has convenient hours and had the right vehicle size available from my online reservation. It drove in very good condition, easy to operate and fit what I needed. The staff person was helpful with answering questions I had and made the check-out and check-in process quick and simple. Thank you for the excellent service, I will visit here when the time comes to move again.Steven P.
Everything was satisfactory.Ramona Z.
Customer did not leave a comment.Walter M.
Customer did not leave a comment.CHRISTOPHER C. | Overall Experience
The app is very glitchy, and it took me nearly an hour to go through the entire process. This particular location does not have a lot of cellular service. Otherwise, the entire process was easy.Amy C.
Uhaul confirmed my pickup and no vehicle was available. Had to rent a smaller vehicle for shorter tome.ERIC A.
Great customer service friendly!! Thank you!Billy M.
Customer did not leave a comment.Anna D.
Customer did not leave a comment.Xihong X.
Inside of truck was not clean. Pick up location was fine, but the automated system to pick up truck was frustrating. Automation is no substitute for a live person.Trevor W.
Keep being good....MALIK P.
Customer did not leave a comment.Anthony G.
It is a very nice and clean place> The staff is always very friendly. Would rent there again if needed.SANDRA VARDINE N. | Overall Experience
The location and truck were fine. The app was frustrating and kept telling me the network was down when mine wasn't.John J.
Customer did not leave a comment.Kimberly L.
Dianne was so extremely helpful upon pickup!! She was friendly, accommodating and honestly I was caught off guard by her impeccable Customer Service. Both she and the lovely woman who was there for our return were just awesome. You don't have experiences like this anymore! Any time, but especially with the stress of moving, this is so crucial and valuable. Thank you so much and please do recognize these gems!!!Briana S.
Customer did not leave a comment.Nicholas H.
i tried to use the self check in service via the u-haul app. the app wouldn't let me past the â€œdrivers informationâ€ page bc it had my phone number identified elsewhere. i used the chat function within the app but the clerk couldn't help and would periodically just stop responding. eventually got on the phone with a service rep and they advised me that i needed to put in a different phone number (not mine) to pass the driver info page. it was a known issue. the rest of the checking was laborious but fine. this waisted at least 45 mins of my time and i missed an appointment. i was offered a $10 certificate for my troubles. a gesture more insulting than conciliatory. no more u-haul for me - checking out http://fluidtruck.com/ from now on.Daniel L.
Good customer serviceRicardo P.
Customer did not leave a comment.Caroline G.
Customer did not leave a comment.Andrew S.
Agent at U-Haul on Campbell avenue was helpful....I think her name was JessicaJames K.
Customer did not leave a comment.Sidney F.
After hours drop off was a breeze. No need for improvement at this location. Thank you.Kevin P.
Customer did not leave a comment.Amber S.
They’re a huge mouse nest in the mattress. Not very happy about cleaning this mess outSCOTT F. | Overall Experience
Customer did not leave a comment.CHRISTINE B.
The equipment is old but besides that I got charged for 2 days when I barely had the truck for 12 hoursCrystal P.
Still waiting for my 100 depositKimberly C.
Customer did not leave a comment.Mohamed K.
I have rented from U-Haul for 30+ years. The customer care I received here far excdeeded the usual good service I am used to. There was a mix up on the drop off location, twice, and the representative was able to remendy with ease. Instead of having me do a walk around the truck, she came out to note with stickers of dents, etc., then did a very thorough inspection for any more. She was very professional, polite and pleasant, meticulous in her service and even gave me a gift bag of two bottles of water, a pen and note pad for our move. I do not anticipate being in this area again but, with several U-Haul choices in the area, this one clearly stands out and I highly recommend to anyone who is.James D.
Very good customer serviceMatthew S.
Customer did not leave a comment.Rasoj T.
Customer did not leave a comment.Leamzy S.
Nothing, you made this super easy!!!!Thomas Q.
Excellent serviceDavid B.
Diane was outstanding well informed, courteous..ready to go the extra mile if needed.Wilfred B.
Customer did not leave a comment.Christina J.
Customer did not leave a comment.Eugenia R.
Mention to client that it is a process to return truck. A little confusing. But all in all the experience was excellent.Veverly B.
Customer did not leave a comment.Myron B.
Customer did not leave a comment.Tricia L.
Customer did not leave a comment.COURTNEY W. | Overall Experience
Customer did not leave a comment.Ashley S.
Nothing! This location was convenient to use and well run. A great experience, overall.K B.
Customer did not leave a comment.Venicia R.
When I got there I found out U Haul had changed my pick up location without notifying me. It took multiple phone calls to straighten it out. This pickup location was not at fault for this and there were no issues once it was fixed.Susan H.
They were very nice and helpfulJonathan H.
Customer did not leave a comment.Linda D.
Customer did not leave a comment.CHARLES S.
The side view mirrors couldn't be adjusted. When I put them into position, they popped back to the previous position.Cynthia S.
I am not sure how much more you can do for a customer .your actually in a good location I believe convent spot even though you have a small lot out front and a few vehicles available I used the appliance moving cart You saved me time and money by having this available. Close to my home I didn't need to go to a big box store to rent one Let me say thank you for a job well done thanks for being here . Good luck in the futureLeo T B.
Customer did not leave a comment.Steven P.
Customer did not leave a comment.NICHOLAS E. | Overall Experience
Customer did not leave a comment.Jennifer L.
Not force religion on us, implying that I'm choosing to go to hell.Coty C.
Headlight wasn't working and the car is not alignment properly. Never renting it againAhsanul H.
Customer did not leave a comment.Walter M.
I like that there were a few scriptures hanging up in the office. I have used this location once before, both occasions were a good experience. U-Haul truck was well maintained. There seemed to be a limited number of trucks so reservations are probably the best route to go. Staff friendly & helpful.Joshua T.
Customer did not leave a comment.PETERP H.
Can't think of anything....Andrew E.
Customer did not leave a comment.Tianqi Z.
Good customer serviceJustin N.
Customer did not leave a comment.Allan C.
Customer did not leave a comment.LAURA C. | Overall Experience
Customer did not leave a comment.Jason M.
Customer did not leave a comment.Bryan M.
I'd had trouble making my reservation, due to old debt. They never tell you that BEFORE you're there to pick up your rental!!! The guy on the phone to setup my reservation said, yeah no problem, your reservation is set. Then I had to call in to pay the outstanding debt (Which I HAD TRIED to pay independently years before, with no success!) After FINALLY completing the rental, I asked the lady if they'd be open when I returned the truck (because I know some of the pitfalls of the U-Haul.com system). She said yes, they'd be open. Apparently they closed at 1pm... But I had till 3:30 pm... I wish she'd have given me a heads-up!! I had terrible trouble, unable to sign in to return the truck... Sat in the heat, for more than an hour, first on hold with the reservation number and much longer on the return line!! The representatives were fine... But, your system is terribly CUMBERSOME!!rebecca P.
The experience was just perfect 🥰, great customer service thank you for everything.Roland S.
Great customer serviceRoberto N.
The woman was excellent!!Diane N.
To complicated compares to pick up 1 month ago in PennsylvaniaMichael W.
Best customer service everMaria V.
Customer did not leave a comment.Saurabh R.
I had a great experience with the service people at the Campbell location. I was greeted warmly when I first arrive. Getting the vehicle was easy and convenient. She gave me all the information and went over the paperwork and vehicle. The customer service was excellent. When I returned the truck. Checking out was also easy and smooth. All this made my moving day less stressful and easy. I would highly recommend this location!Andrea T.
Everyone that I spoke to while running the U-Haul truck was very helpful and pleasantDonna B.
Customer did not leave a comment.David S.
Customer did not leave a comment.Decia M.
Customer did not leave a comment.Marcia D.
Customer did not leave a comment.ROBERT G. | Overall Experience
Thank you Jessica for your patience!! We greatly appreciate it!!!GRETCHEN S. | Overall Experience
Extended evening hours.Frank L.
Customer did not leave a comment.Maura M.
Customer did not leave a comment.Miko M.
Customer did not leave a comment.CARMEND C.
Excellent service just keep it up. Love this and will keep you in mind when moving againADRIANG J.
Customer did not leave a comment.Abdullah Al M.
The location was fine and would probably be a great experience within their hours of operation. The after hours pick-up and drop-off using the mobile app is absolute horse manure. The app would not accept the photos and would not allow me to drop off the vehicle. It required extra steps of verification on site upon pick-up. If I had not happen to have a friend in the vehicle for extra verification, I would not have been able to pick up the van for a 3 hour rental.Anya L.
Our uhaul broke down we were not able to use our uhaul and they are trying to charge us for gas when our uhaul broke down. It took them 5 hours to send someone after saying they were going to send someone in a half hour.Danielle N.
The check engine light was on but truck ran fine whole time. Local move.Patricia M.
Customer did not leave a comment.JUAN Z. | Overall Experience
Customer did not leave a comment.Darius B.
Customer did not leave a comment.Donna P.
Customer did not leave a comment.ROY T.
Absolutely no improvements, the experience was perfect start to finish.Emily C.
Customer did not leave a comment.Daniel V.
I rent from Campbell's Avenue storage and Uhaul at least once every two weeks the service is phenomenal the girls there Jessica and Diane are so nice I appreciate all the hard workMaria V.
Customer did not leave a comment.Corey D.
Customer did not leave a comment.MOLLY O. | Overall Experience
Easy and convenient storage option! The ability to rent uhauls easily from this business was a plus! Amazing customer service!CODY E. | Overall Experience
Great access and feesDAWN T. | Overall Experience
Staff and facility was everything you could ask for in a storage facility thank youLOXLEY B. | Overall Experience
An online system for payment would be nice for off hour payments.COLEMAN J. | Overall Experience
I rented from Campbell Ave for over 2 years. No complaints really, except for the mice. When I cleaned out my unit, it was apparent that little critters had been in my unit and chew/pooped on some of my stuff. Unfortunately, that seems par for the course. Same problem at my last facility. Staff was always very helpful!LINDSEY V. | Overall Experience
The staff were friendly and helpful.Karen W. | Overall Experience
never recommend this place! Staff rude and not helpful Long time paying customer never again! Not accommodating at all! Charge me to open lock and staff couldn't open it I did and still charged me!ERIEN W R. | Overall Experience
N/APAUL F. | Overall Experience
We had the storage unit for a little over 3 years - my daughter has completed her schooling. It gave us the storage and security we needed.Thanks for everything!JOYCE A. | Overall Experience
Great storage and staffRena H. | Overall Experience
Campbell Storage is a very well run business and did everything they said they'd do. I would highly recommend them and will use them again.Dan S. | Overall Experience
Great experience. Their customer service was professional and friendly. Would definitely recommend this business to anyone needing storage or UHaul rentals.MAUREEN L. | Overall Experience
It was very pleasant and greatful the worker was very respectful and helpful to my needs and question if any one needed a place keep it at Campbel Ave stoageBEAR- MACK M. | Overall Experience
Good servicePrivacy R. | First Impressions
Very clean, friendly staffPrivacy R. | First Impressions
We were immediately greeted by a very nice woman and her 3 year old son. The service she and the Company provided was excellent. The unit was clean and ready.Privacy R. | First Impressions
I used this storage unit last year and I didn`t have any problems. The people who worked at the facility I used were very nice. I never had any problems accessing the storage unit.Privacy R. | First Impressions
They went out of their way to ensure I got the room I needed.Privacy R. | First Impressions
Friendly, helpful staff. Very clean, easy to access facility.Privacy R. | First Impressions
They are not directly affiliated with UHaul yet the are listed on the company website. This needs to be fixed immediately so that others are not misleadedPrivacy R. | First Impressions