Customer Reviews for Campbell Avenue Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Campbell Avenue Storage

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Edward D. on

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GEORGE W. on

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Barry W. on

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Monika H. on

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Customer service was so nice. thank you so much for everything!!

Rena H. on

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Great storage and staff

Cynthia M. on

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Lisandra C. on

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The ladies were helpful. It was a pleasant experience

Carolyn N. on

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Gaus-Ali M. on

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Nina B. on

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1. Cleanliness - was average Cupholders had water in them. 2. If possible, two sets of keys 3. Inform customers of non-adjustable side mirrors beforehand 4. Possible update of the vehicle - adjustable side mirrors and power windows 5. Please add windshield wiper fluid

ELLEN A. on

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Michael P. on

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Thanks for the rental. Excellent customer service.

Holiday B. on

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This UHaul location was the best I have ever been to. The owners were wonderful and I have been recommending them to everyone.

Denise B. on

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Douglas S. on

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A dash board warning light was on when I picked up the vehicle. I don’t believe vehicles should be rented especially for one way rentals in this condition. Thankfully I had no issue with the truck.

Luke W. on

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tim m. on

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Patricia E. on

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Very nice service

Robert L. on

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William Z. on

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I would not go any place else I rent a van every Thursday to Friday and it perfect everythime

Jeffrey M. on

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There was a mix-up with the trailer that was assigned to us. This trailer was not going to be ready until the next day ! Therefore, my husband had to drive to the Troy location from Cohoes and almost didn’t make it before the store closed. Very stressful.

Dan S. on

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Campbell Storage is a very well run business and did everything they said they'd do. I would highly recommend them and will use them again.

Daniel F. on

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Thank you for getting my $10 back and processing the credit after hearing about my miserable experience using 24/7, and subsequent VERY POOR service from 800-UHAUL customer care team. You were very helpful to correct the situation, and I appreciate your terrific attitude and service at this location.

Carl M. on

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Laurie W. on

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excellent service. quick and easy. convenient to return and drop key. very pleasant staff!

Grady R. on

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Nathaniel G. on

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Grace was incredible. On a day where I was disorganized and not at my best, Grace was accommodating and helpful. Overall, a great experience.

David Z. on

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The online pickup is slow, tedious, and in my case froze, so I went to see the human. That was fast and easy.

Naomi R. on

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Florrie S. on

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William Z. on

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The lady’s that work there .are all great and very easy to work with

Margaret L. on

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Crystal L. on

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MAUREEN L. on

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Great experience. Their customer service was professional and friendly. Would definitely recommend this business to anyone needing storage or UHaul rentals.

BEAR- MACK M. on

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It was very pleasant and greatful the worker was very respectful and helpful to my needs and question if any one needed a place keep it at Campbel Ave stoage

Aliyyah J. on

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Sheri H. on

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The clerk at the Troy location was delightful, she was very attentive and efficient. It was a very pleasant transaction/rental. Thank you.

Maria H. on

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daniel d. on

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Ashley K. on

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We waited almost 30 minutes to pick up our truck and when we got the truck, it was not clean.

James G. on

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Everything ready to go when I got there. Very friendly.

Tina L. on

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It was so quick and easy i have nothing to suggest!

James L. on

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James W. on

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Very friendly staff and ample parking

Zhe Z. on

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I do the same gas fuel and this store still charge me extra money for gas. I am very angry

Geena G. on

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Douglas L. on

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Mike R. on

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Michael W. on

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Caitlin M. on

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Michael H. on

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Alfonso R. on

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keep it up!

Sarrah R. on

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pamela h. on

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Thank you Grace!

Mary S. on

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Excellent, attentive service.

dawn t. on

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Gabrielle E. on

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Terrible service. Don’t offer an online 24/7 service if it doesn’t work

Jamila G. on

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Make sure location has equipment before allowing reservation online it took 40 minutes to locate an appliance dolly from different location

Anastasia G. on

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The woman there helped me with the return becsuse of the mismatched licence numbers. She was great!

Hongyang L. on

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Elizabeth C. on

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Zhe Z. on

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Eijah B. on

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I was charged twice for one rental. The rental was dirty inside the location is dirty also. I’m not happy with my service. Never would I recommend to anyone.

Linda P. on

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Tony S. on

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Janet S. on

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Very good experience...I will use again and recommend to friends. Staff was friendly, courteous and I was comfortable asking questions about vehicle. Thank you!

Tom B. on

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UHaul recently installed new software to their management system. The woman behind the counter was having difficulties using it. Perhaps a better training program for all employees would be beneficial.

FRANK M. on

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This was not the locationthat was stated on my contract.....my drop off was supposed to be Albany mot Troy

John M. on

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Joseph R. on

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All in All shipshape

Jim W. on

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Location closed when dropped off.

Roberta M. on

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stu c. on

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Everything went great.

Penny B. on

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The location for pick up and the customer service was great. However, the van I rented had almost no traction on the tires. I got it stuck spinning on ice twice. It took 4 of us quite sometime to get it moving. Mid March.....upstate NY.....I would think the vehicles would be maintained for ice and snow.

Jason J. on

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My cash deposit was given to my ex girl friend who went in there first thing in the morning without even having my Identification or consent and took my deposit . Why a deposit was given to someone else without speaking to me is mind blowing. I will not be using Uhaul ever again

Javondria J. on

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After calling to confirm that a 10 ft $19.99 truck was available, I was informed 30 minutes later at the location that there was no truck available due to a headlight being out. I had to wait 2 1/2 hours for another truck to be returned back. It was a terrible inconvenience & a waste of my time & gas. However, a new associate named Diane was very helpful

James H. on

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zachary w. on

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the young lady at the service desk was able to accomodate me with a discounted price for a larger truck due to a scheduling error on their end. not the cleanest u haul site i have been to but it was a run of the mill uhaul experience.

Todd B. on

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Robert G. on

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mileage price

Hanna B. on

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The step into the back of the truck was very slippery. This is a safety hazard

Muhammad I. on

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steve v. on

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Very convenient and Jessica was very helpful.

Gregory H. on

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I had a very pleasant experience with this location. I only wish there was a selection of larger trucks (20 ft +)

DIANA D. on

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As good as always

Emily D. on

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The truck was beat up and drifted all over the road when trying to drive it. I indicated that it only had half a tank of gas when I picked it up, despite being told "The gauge only looks half full from that angle." I was then charged for 5 gallons of gas at almost $6 a gallon, adding $25 extra dollars to my total, when I had driven the truck literally less than 20 miles. Not even enough to use 5 gallons of gas. I also never used the dolly or furniture pads in the truck, the latter I had never even expressed an interest in.

Mary O. on

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John D. on

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Che O. on

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Good service

Jacqueline M. on

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Very clean, friendly staff

Melanie L. on

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The staff checking us in was very personable and knowledgable. The facility is very secure and clean. The room was clean and dry and I felt very comfortable leaving my belongings there.

ALISON K. on

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We were immediately greeted by a very nice woman and her 3 year old son. The service she and the Company provided was excellent. The unit was clean and ready.

Angela I. on

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I used this storage unit last year and I didn`t have any problems. The people who worked at the facility I used were very nice. I never had any problems accessing the storage unit.

Robert S. on

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They went out of their way to ensure I got the room I needed.

Jenelle S. on

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Friendly, helpful staff. Very clean, easy to access facility.

LORIAN M. on

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They are not directly affiliated with UHaul yet the are listed on the company website. This needs to be fixed immediately so that others are not misleaded