Customer Reviews for Campbell Avenue Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Campbell Avenue Storage

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Karen W. on

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The staff were friendly and helpful.

ERIEN W R. on

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never recommend this place! Staff rude and not helpful Long time paying customer never again! Not accommodating at all! Charge me to open lock and staff couldn't open it I did and still charged me!

Amber M. on

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The lady working was very nice and helpful! I believe her name was Grace. Excellent costumer service

Roy H. on

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Michele H. on

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At the drop off, Diane told me repeatedly that she doesn’t know anything about trailers and doesn’t accept trailers. However, my paperwork clearly stated the Campbell Ave site was the drop off. In addition, I called this location the night before to confirm the drop off (because we were doing it a day early) and was told the drop off was expected and theyd take care of everything, including backing up the trailer to their desired parking spot. However, today, Diane refused to back the trailer into a parking spot in the small parking lot and also did not remove the trailer from the vehicle which resulted in my companion having to lift it it off. This was very poor customer service. Employees should be capabale of doing all aspects of the job, which in this case would be moving around a trailer and removing all chains and electric connections as well as lifting the actual trailer off the ball.

Yarinet R. on

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Unfurtunally I always rent from this uhaul And it was the first time the box truck I rented did not had the security reverse beep Also The truck ( inside the back ) Not the cabin but the back was wet and dirty I honestly like this uhaul on campell ave troy ny it's my favorite For some reason this box truck wasn't ready to rent I took it cause it was a last minute thing but if it would of be I would of not take it Please keep your trucks clean and everything working on it Thanks

chris h. on

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PAUL F. on

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farzabna I. on

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scott T. on

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I was never made to understand the charges well

JOYCE A. on

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We had the storage unit for a little over 3 years - my daughter has completed her schooling. It gave us the storage and security we needed.Thanks for everything!

Edward D. on

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GEORGE W. on

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Barry W. on

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Monika H. on

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Customer service was so nice. thank you so much for everything!!

Rena H. on

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Great storage and staff

Cynthia M. on

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Lisandra C. on

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The ladies were helpful. It was a pleasant experience

Carolyn N. on

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Gaus-Ali M. on

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Nina B. on

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1. Cleanliness - was average Cupholders had water in them. 2. If possible, two sets of keys 3. Inform customers of non-adjustable side mirrors beforehand 4. Possible update of the vehicle - adjustable side mirrors and power windows 5. Please add windshield wiper fluid

ELLEN A. on

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Michael P. on

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Thanks for the rental. Excellent customer service.

Holiday B. on

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This UHaul location was the best I have ever been to. The owners were wonderful and I have been recommending them to everyone.

Denise B. on

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Douglas S. on

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A dash board warning light was on when I picked up the vehicle. I don’t believe vehicles should be rented especially for one way rentals in this condition. Thankfully I had no issue with the truck.

Luke W. on

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tim m. on

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Patricia E. on

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Very nice service

Robert L. on

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William Z. on

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I would not go any place else I rent a van every Thursday to Friday and it perfect everythime

Jeffrey M. on

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There was a mix-up with the trailer that was assigned to us. This trailer was not going to be ready until the next day ! Therefore, my husband had to drive to the Troy location from Cohoes and almost didn’t make it before the store closed. Very stressful.

Dan S. on

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Campbell Storage is a very well run business and did everything they said they'd do. I would highly recommend them and will use them again.

Daniel F. on

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Thank you for getting my $10 back and processing the credit after hearing about my miserable experience using 24/7, and subsequent VERY POOR service from 800-UHAUL customer care team. You were very helpful to correct the situation, and I appreciate your terrific attitude and service at this location.

Carl M. on

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Laurie W. on

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excellent service. quick and easy. convenient to return and drop key. very pleasant staff!

Grady R. on

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Nathaniel G. on

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Grace was incredible. On a day where I was disorganized and not at my best, Grace was accommodating and helpful. Overall, a great experience.

David Z. on

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The online pickup is slow, tedious, and in my case froze, so I went to see the human. That was fast and easy.

Naomi R. on

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Florrie S. on

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William Z. on

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The lady’s that work there .are all great and very easy to work with

Margaret L. on

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Crystal L. on

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MAUREEN L. on

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Great experience. Their customer service was professional and friendly. Would definitely recommend this business to anyone needing storage or UHaul rentals.

BEAR- MACK M. on

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It was very pleasant and greatful the worker was very respectful and helpful to my needs and question if any one needed a place keep it at Campbel Ave stoage

Aliyyah J. on

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Sheri H. on

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The clerk at the Troy location was delightful, she was very attentive and efficient. It was a very pleasant transaction/rental. Thank you.

Maria H. on

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daniel d. on

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Ashley K. on

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We waited almost 30 minutes to pick up our truck and when we got the truck, it was not clean.

James G. on

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Everything ready to go when I got there. Very friendly.

Tina L. on

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It was so quick and easy i have nothing to suggest!

James L. on

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James W. on

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Very friendly staff and ample parking

Zhe Z. on

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I do the same gas fuel and this store still charge me extra money for gas. I am very angry

Geena G. on

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Douglas L. on

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Mike R. on

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Michael W. on

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Caitlin M. on

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Michael H. on

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Alfonso R. on

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keep it up!

Sarrah R. on

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pamela h. on

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Thank you Grace!

Mary S. on

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Excellent, attentive service.

dawn t. on

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Gabrielle E. on

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Terrible service. Don’t offer an online 24/7 service if it doesn’t work

Jamila G. on

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Make sure location has equipment before allowing reservation online it took 40 minutes to locate an appliance dolly from different location

Anastasia G. on

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The woman there helped me with the return becsuse of the mismatched licence numbers. She was great!

Hongyang L. on

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Elizabeth C. on

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Zhe Z. on

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Eijah B. on

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I was charged twice for one rental. The rental was dirty inside the location is dirty also. I’m not happy with my service. Never would I recommend to anyone.

Linda P. on

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Tony S. on

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Janet S. on

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Very good experience...I will use again and recommend to friends. Staff was friendly, courteous and I was comfortable asking questions about vehicle. Thank you!

Tom B. on

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UHaul recently installed new software to their management system. The woman behind the counter was having difficulties using it. Perhaps a better training program for all employees would be beneficial.

FRANK M. on

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This was not the locationthat was stated on my contract.....my drop off was supposed to be Albany mot Troy

John M. on

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Joseph R. on

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All in All shipshape

Jim W. on

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Location closed when dropped off.

Roberta M. on

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stu c. on

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Everything went great.

Penny B. on

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The location for pick up and the customer service was great. However, the van I rented had almost no traction on the tires. I got it stuck spinning on ice twice. It took 4 of us quite sometime to get it moving. Mid March.....upstate NY.....I would think the vehicles would be maintained for ice and snow.

Jason J. on

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My cash deposit was given to my ex girl friend who went in there first thing in the morning without even having my Identification or consent and took my deposit . Why a deposit was given to someone else without speaking to me is mind blowing. I will not be using Uhaul ever again

Javondria J. on

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After calling to confirm that a 10 ft $19.99 truck was available, I was informed 30 minutes later at the location that there was no truck available due to a headlight being out. I had to wait 2 1/2 hours for another truck to be returned back. It was a terrible inconvenience & a waste of my time & gas. However, a new associate named Diane was very helpful

James H. on

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Customer did not leave a comment.

zachary w. on

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the young lady at the service desk was able to accomodate me with a discounted price for a larger truck due to a scheduling error on their end. not the cleanest u haul site i have been to but it was a run of the mill uhaul experience.