Need to have equipment at the location that was reserved, not over 1 hour away. Seems to happen EVERY time! Even made the reservation 6 weeks in advance, and still had to be on the phone for over an hour to get it handled. Oldest reservations should be handled first, not just told to drive out of town to get equipment.
RACHEL R
Customer Reviews for C&A Pet & Livestock Supply Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Used these folks before. They are awesome
Kim BDrop-off was quick and easy. Staff was friendly and helpful.
RIKI HEverything went fine, and the truck worked ok. But, it has been beaten within an inch of its life, and appears to have a pretty substantial exhaust leak under the chassis. That's readily apparent on startup and under load. It didn't cause fumes to enter the cab, but I think you should fix that soon.
Cam WGood folks work here. The other location in Laramie that is connected to the towing company should be avoided. Only use this location in Laramie.
Robert DVery helpful
RICHARD KWe dropped it off before they opened, so no comment.
KATHLEEN MFast pick up , flexible and reliable
DANIEL BSee above. The people at the drop off were nice. The main company sucks!!!!
JOHN BThe staff is very friendly and helpful. This location is now my "Go To" place for renting a car hauler!
rob sAwesome truck great move
Jeramiah RSuper friendly and helpful
Karl WIt' was after hours, there was noone at the drop off location. That's why I put (NO) in that question hope it dosen't hurts their rating.
JAVIER CThe owner was very friendly and helpful!
Misty EPlease leave hand truck out so I can use that valuble space next time. I own my own hand truck If I needed one, I would have rented it from you. Was hard getting what I needed in there because of the hand truck.
Eric cThis truck was picked up during daylight hours so this wasn't noticed until heading down the road behind my car. The driver's side headlight was dim and the passenger side turn signal light could barely be seen. Otherwise everything was good. The guys at the rental pickup location were very nice and knowledgeable. Will go there again.
Monica WThey we so very kind! It was rare to see such wonderful and personal service these days.
kerri gGreat people!
SHELLY NWe didn’t interact with any staff. Someone was there, but they didn’t offer to help and came and went before I could ask my question. Your website needs work! The self return was difficult and took us to much time to figure out.
janet SAlways the friendliest.
Chandler MDo not notify the customer that their drop-off location has been changed to a place more convenient to U-Haul.
doc mNothing-they are fabulous!!
MARY LHe helped me clear up a mileage issue quickly and was very nice!
ASHLEY QThe staff was great.
John BThe auto trailer we rented caused us a lot of trouble! The back axle was bent and the left rear tire blew out! After getting it repaired only a half mile down the road, the whole tire flew off and we could not find it! Check your trailer axles, please!
Santos VExceptional service and cleanest moving van I have ever rented
Barry BThe young man that helped my was a breath of fresh air. He was so respectful and professional, I thought quality customer service was a thing of the past, but I think the folks at C&A Pet and Supply were fantastic. Their first concern was for my safety then my satisfaction. I am very happy with my experience.
Zane RTires were well worn. After driving several hours , check load and repositioned items in attempt to lessen issue. Did not work work. Drove the 1100 miles with bad tires , had flat spot? Bulge? Something that caused quite bumpy ride. I informed drop off point of this. They seemed unconcerned?!!
Shawn GGreat staff!
SHELLY NCody & Allen are the best! They are always accommodating and provide fantastic customer service!
LeAnn Mback of van was not swept out.
STACY HGreat
Leon TThe folks were friendly and helpful.
RANDALL ZExcellent customer service
JOHN CGreat customer service
Sebastian GThe gentlemen at C&A were amazing, thank you guys!
Jason PThe best rental experience. They are helpful, friendly and had the vehicle ready.
Baillie mService was excellent and very helpful.
Roslyn JVery nice guys, had the truck and trailor ready. Truck ran a bit rough but, overall, I would definitely rent from these guys again.
Sandra WWonderful location in Wyoming and Minnesota
Deborah AThe folks at C&A are great to work with. I wouldn’t think of going anywhere else when I need to move something!
Stuart WThis location was friendly and helpful and seemed to understand correct way to hook the trailer up. They informed us it was wrong and were shocked the Noblesville location didn't correct it when they checked it.
KATHERINE KThis UaHaul provider is A++ The trailer itself was very old and made a lot of noise as you pulled it. The Axels were very rusty. While everything went well, This is the first piece of equipment I have rented out of 7 in the last 6mos that made me nervous. But the guys at C&A are the absolute BEST!
Shelley LClean the cab of the truck. It was so dirty from dirt, mud, people's crumbs, and dog hair. But, at least the back of the truck was clean. Also, watch your receipt! We were charged the insurance even though we had refused it. 😡 The guy said he couldn't take the charge off locally, that I will have to contact corporate 😡
Marla CDropped off after hours.
Joseph BNothing at all to improve. Everyone was very friendly and helpful. Best U-Haul experience I have had. Clean equipment that worked well. Pickup and drop off were easy. And I never felt talked down to which does happen sometimes as a female renting a trailer or truck.
Jenifer RThis location was awesome. They had a whole team to greet me. The drop off was fast and painless. They did an awesome job to make the complete walkthrough easy and straightforward. Five stars, easy. Impressive.
Parker FI was given a truck and car hauler to travel 900 miles. After 400 miles, we stopped and checked load. The rear differential was leaking fluid all over the truck we were towing and the right inside tire was showing the steel belts. We were sidelined for 3 hours for tire replacement and to fill but not fix the leak in the rear differential. When we turned in the equipment, we were told that that truck should have never left the lot. The windows were so dirty we had difficulty seeing and had to clean them.
Kathy RI answered no to the personnel being helpful as I did a self drop-off.
Barret BGreat service to get our move going! Knowledgeable and friendly.
Janet MAll worked perfectly well with the rental, there is nothing I can think of to improve it. The one suggestion I can think of is to have available vans, as well as 10' trucks, for the smaller moves.
Maria FVery knowledgeable and helpful staff!
DOUGLAS WTruck was ready and the whole process was fast and easy. Will be renting at this location again. Everyone was very friendly.
Elaine EHave newer equipment. I realize this is more up to national U-Haul and not the individual retailers or franchisees.
Tony P