The location was out of the way from where we were going. Once we arrived at the location, the online instructions for drop off were incorrect. I walked around the property for approximately 10 minutes looking for a orange uhaul drop box. I had to contact the property owner and he informed me where to leave the key. There was absolutely no signage and had I not contacted him I never would have found the mail drop slot in the door. THEN upon completing my online drop I received a prompt stating that I went 11 miles over and would be charged #1.00 per mile! I rented the uhaul for a 24 hour period for a set price. I did not choose the option that charged per mile. I returned the truck early (same day) and I also filled it up prior to drop off. The truck was not on full when I picked it up. If anything uhaul owes me money. As I previously stated, the drop off location was completely out of the way and that is not my fault. I never veered off course from Houston to West Point.
Angela W
Customer Reviews for C&J Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just about everything can be improved here. The only good thing I can say is that the regional manager responded quickly and reimbursed me what he could. Otherwise, I'm convinced the local employee never saw the van to say the least.
John D