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luna m
Customer Reviews for C&J Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app is cumbersome, froze up. Made me enter info more than once. Definitely would not use again. Very bad experience
Wayne KGreat customer service
Jackie GNothing I can think of it's a moving truck so it is what it is.
LAURA CVery friendly and professional. No complaints
Sharan BI feel you are overpriced.
Linnie Hlights burnt out, expired license plate on trailer, was pulled over by law enforcement, was not able to utilize rental trailer
Scott DC&J Auto have always gone above & beyond with customer service!
Doug DNothing was great
Leroy YC and J Auto are always pleasant to deal with!
Shayna MNone
Sandy MIt would be good to be open on Saturday mornings. I need a U-Haul one more time on Saturday, February 25th, but this location is closed.
Phillip WWell worth the money, staff very professional thank you
Larry DThe facility was great, but the app was a pain.
Raymond SMore lights in the parking lot and a clearly marked drop box that corresponds to the one in the pictures
Mark EThey are the greatest!!
Jack CC&J were excellent to work with. They explained the trailer I rented, hooked it up for me and Insured all my questions were answered.
Darlene HVery helpful
Charles BAbsolutely the worst customer service experience of my life. I was stranded on motorcycle due to part failure with no way of getting home. Fortunately I was able to get a uhaul after 5pm on a Friday on a holiday weekend. Had the fine print been less fine I’d have known apparently the uhaul I was unfortunately fortunate to rent was supposed to be returned to the lovely people of Washington courthouse. However I did not know this until I went to set a drop off location and there wasn’t one funny enough. I called customer service and all they could tell me was that I was going to be penalized and that the charge was effectively made up. When push came to shove I was given a $625 bill with zero substantiation as to how the penalties were arrived at. I opened a case and when put into contact with the scheduler or whomever they blew me off and would not substantiate how they arrive at their number. He must have died or forgot how to do math. Very sad because I would like to know and be able to understand this absurd charge. I was just stranded and trying to get home. Uhaul made sure I wished I had walked the 300 miles home and left my bike in a ditch.
Salvatore CGreat place to rent a U-Haul. All the employees are very nice and respectful. Always great service.
Jason CThey were very nice and helpful and gave me their best appreciation for my business
Marvin CEverything seemed just fine to me.
Jason CAll good!
Gene FNo dollys were in the U-Haul when I picked it up
Aimee FGreat service, great staff. Very helpful.
Michael KThe mobile check in/out was beyond difficult as we needed customer service on the phone with us the whole time and we saw others going through the same experience. Would not let us return and had to call so as to not be charged the $20 “convenience “ charge. Not a good experience. The van was wonderful though. Only recommend for in person pickup
Mal CProfessional super friendly. Easy to deal with.
brian zTruck was slightly dirty and I feel like I was over charged
Andrew CComment on pictures when existing scratches and debts are visible. The pics are hard to see.
Micheal MNot sure their's improvements. He was very friendly. Definitely 10 on customer service. And just made it that much easier where I'll get a rental next.
Nicole JMake sure there are more staff available for people that are getting check-ins because there was only one person doing chickens for U-Haul.
Charles SSuper nice and helpful. Tyler made the experience easy and when we couldn’t get the truck I reserved, he upgraded us to a bigger model.
Patricia RNot a thing, you did an excellent job!
James DThe gentleman was very helpful and went above & beyond to make me feel like I was getting my money's worth as well as a comfort in knowing he had all the bases covered. He assured me that I had no worries that he would take care of my needs an that was a great feeling. Thankful for his gracious assistance in helping me get exactly what I needed an when I needed it.
Jessica Lthe vehicle didn’t have a drivers side mirror, safety issue. their wasn’t anyone there to address this issue. it took me 2 and 1/2 hours to pick the truck up, i couldn’t get checked in and i calls the 1-800 # seven times. the truck was on empty when i picked up and muddy inside the cab. the moving blankets i was charged for wasn’t in the back. i will not rent from this place again. all i got when i returned the truck were excuses; i was on vacation, the truck shouldn’t have went out, it was an IT problem when i couldn’t get it picked up. VERY DISSATISFIED CUSTOMER.
Tina Ckeepdoingwhatyouaredoing. excellentpeople
Mark OCustomer service was great
brenda mVery friendly had a wonderful experience won’t rent from anyone else again thanks!
Leslie MThe mobile pickup doesn’t always work.
Jackson MDouble check gas in tank. When I picked up it was supposed to be 3/4, well the fuel light was on.
WHITNEY MThe registration for off hour rentals didn’t go as smoothly as I would have expected. Other then that it went well.
Philip AArrived at 9:06 am to pickup and didn’t leave until closer to 9:45 am. It took awhile to do the online check-in and get approval.
Stephanie DThe people and facility were great locally, very helpful. My frustration was with the UHaul website, booking, not particularly user friendly. Didn't have all truck options for my towing vehicle, so said my truck didn't have proper towing capacity. Frustrating. I finally chose something just to complete online booking. When I got to C&J, none of my reservation was showing. So had to redo all. Employees were apologetic, but clearly UHauls site needs serious overhaul. Same experience on return of trailer...site was down, so had to leave it without receipt. They did email, but still...again no fault of local facilities or their staff. All on UHauls booking online tool....terrible.
MaryKay BTyler always goes above and beyond to help. I have rented from him on several occasions.
Penelope BThe guys at C&J were awesome! Thankfully they were there working after hours when I went to pick up my rental because your UHaul website is trash. I have issues with it every time I use it to pick up or drop off a rental. I went to pick up an hour early because I was expecting delays because of your website. BUT C&J GOT IT SQUARED AWAY FOR ME! Thanks guys!
NICOLE KGreat location for pickup. truck worked out fine, good gas mileage, lower floor made loading & unloading easer & safer. If I had to do it over, would have rented a truck with a ramp. thank you very much. Check in was very easy. All in all very good on every thing .11/1/2021
Ronald EThe app was cumbersome. I tried calling the 800 # and was on hold for over 21 minutes and finally hung up.
Dale WThis is a great place to rent a U Haul from. Would rent from here over and over.
Wendy S