Customer Reviews for C&G Storage LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

This storage facility has been the best storage experience I have had. I have utilized storage facilities every year across the country and Millies has been the best experience by far. Next time I need a storage unit, I will certainly look to see if there is a Millies owned facility close

Rating:

5.0

Air conditioning was basically non existent.

Rating:

5.0

It was a pleasure working with our local business! They were professional and efficient in helping us move! Truck was spotless !! Thank you for all your help! Joyce Green

Rating:

5.0

No issue with this location, but having to drive an hour to pick up a truck that was reserved weeks in advance when there are probably a dozen U-Haul locations in a 15mi radius from my home is absolutely ridiculous!! Ladies in Excelsior were helpful and understanding with my frustration, they got me on my way quickly.

Rating:

5.0

Amazing, friendly service. Knowledgeable. No equipment issues. Easy transaction. Will definitely be back!

Rating:

3.0

Don't force me to a location with no one to check me out forcing me to download a stupid app.

Rating:

4.0

A fantastic experience. Very helpful and easy interaction.

Rating:

5.0

Great experience. Up to date equipment and excellent customer service.

Rating:

5.0

We had a great experience. Anytime we needed a code or had a question it was answered promptly and everyone was super friendly and nice to deal with!

Rating:

5.0

Quick and easy peasy!

Rating:

5.0

Very friendly people to deal with and kept our belongings clean and safe. Thank you!

Rating:

5.0

I was happy with my experience, I see no needed improvement.

Rating:

3.0

When I got there at 12pm they were closed so I didn't see anyone there.

Rating:

5.0

Everything was fast and easy . No complaints !

Rating:

3.0

friendly staff, clean truck, lots of info and knowledge

Rating:

5.0

The staff was super friendly and helpful

Rating:

5.0

The lady was super helpful, had everything ready to go, would recommend to anyone. Great Experience 2 Thumbs Up

Rating:

4.0

I believe it was a plus to have a storage unit attached to an U-Haul service. The setup worked superbly for me. If I had known that my belongings would have been there this long, I would have made use the climate controlled. Because that one unit was next to the woods, there was A REAL problem with rodent damage. Your pricing is very reasonable based upon the location and easily accessible Thank you so much, Carameluta.

Rating:

5.0

Business was closed for the day, so we did not deal with any employees.

Rating:

5.0

Very pleasant staff, and easy to work with. Their service helped me hold on to family heirlooms. I very much appreciate them!

Rating:

4.0

I had utilized a rental facility from C&G storage between 2005-2024 and was always treated fairly. The staff has always been pleasant and attentive to any issues, even replacing a lock someone tried tampering with my first unit several years back and they got the lock changed out same day. The text line feature is nice also making it convenient for getting new gate codes and whatnot. Pricing is pretty typical, yet fair. Sometimes other customers leave discarded items laying about, which makes the yard area look trashy, but that’s no fault of the facility itself. I carried insurance for the 19 years I have done business with C&G, and never had to use it as my items always stayed secure despite the one attempt of someone tampering with my unit that one time.

Rating:

5.0

They had to turn around a vehicle quickly, so it wasn't very clean, but we wanted the equipment quickly so had to deal with it. Not a problem at all. Love the staff. They are very accommodating and helpful.

Rating:

5.0

Nothing - keep doing what you're doing - friendly, professional, great trucks, easy to do business with - best location anywhere.

Rating:

5.0

The only item I would say is, keys were dropped off on AUG 2 not the 4th of AUG as the email stated. It would also be nice to see a final breakdown of charges for AUG (last month) and/or fees being returned. How will these funds be returned? Credit card of file or mailed check?

Rating:

5.0

Great staff!! Great location! Very secure and clean!! Prices are amazing and am so thankful for the three years of storage and would come back if needed!! Thanks everyone 🙂

Rating:

1.0

The app was extremely difficult to use in regards to how efficient/effective it was. I would put the information in, and then hit "continue" and nothing would happen. Then I had to refresh the page, log back in, and put the information in again. This happened multiple times.

Rating:

4.0

I have no issue with the business that had the truck my issue is that I made a reservation less than 5 miles from my home. The day before picking it up I was told I had to drive 25 plus miles to get the truck. Now here’s my issue. The lady I spoke with from U-Haul told me that U-Haul doesn’t charge by the mile and either way I checked the box that said I agree to all terms. Well, surprise I was charged $10 extra because I went over the mileage. Guess who wouldn’t have gone over the mileage if he had picked up the truck less than 5 miles from his home!? If you don’t charge by the mile then why did I get charged for over mileage? The inconvenience alone of having to drive 30 minutes each way to retrieve the truck was enough after setting the reservation that would have taken me less than 10 minutes and under 7 miles.

Rating:

5.0

I kept this storage unit for many years and was always pleased with the unit and staff!

Rating:

3.0

there is no one there on the weekend when most people plan to move. And there are a lot folks comming and going from that location now. Maybe pay someone to be there.......

Rating:

5.0

Alway get great service from the lady’s that run the office.

Rating:

4.0

The 24/7 checkin took us over an hour to complete. Your system got hung up and I couldn't complete the transaction without customer service... An hour later

Rating:

5.0

Fast and friendly service

Rating:

5.0

The sales person there was Brenda. She was extremely nice and polite and made the experience very easy.

Rating:

5.0

Everything was great.

Rating:

5.0

Hands down the best storage unit! Well taken care of, staff was super helpful an friendly!

Rating:

4.0

The staff was very friendly with the exception of one lady. I don't know her name, but just had a put upon demeanor. The rest of the ladies I dealt with were super friendly. Even when I first got the storage there was a slight problem but it was worked out and I was exceptionally grateful. Thank you ladies. Keep up the great job.

Rating:

2.0

Over charge Two day rent $640 For auto transporter

Rating:

5.0

Everyone was super friendly and if I forgot to pay my bill they would give me a ring to remind me before any late fees were added! I was totally satisfied with everything they had to offer.

Rating:

3.0

There may be a gate at this facility, but no working cameras. Our unit was broken into and items taken. That is when we knew it was time to leave.

Rating:

2.0

Don't charge for extra day when only had 1

Rating:

5.0

It was fine very easy

Rating:

5.0

I had to fill out paperwork on information I provided during Chechin on app, would be nice to avoid additional paperwork.

Rating:

5.0

The lady who works in the office is very nice and helpful

Rating:

2.0

The storage had a large amount of brown recluse spiders and mice. It was dirty when we moved into it. The owners never mow, which might help keep the critters down. I really wouldn't recommend this storage.

Rating:

4.0

I was informed that a receipt would be sent to my email, but I have not received one. Otherwise everything was excellent.

Rating:

3.0

I ordered a truck with a dolley and wraps, they were out of wraps for my furniture, then I was told my payment didn't go through which it did even after calling the bank to show it was. They truck had many problems and I broke a tv stand glass in route to storage. I had protection was never asked about damages.

Rating:

5.0

Convenient location, Friendly helpful staff

Rating:

4.0

The online pick up was not very efficient. We had to call customer service because you couldn't do most of what was required because it just wouldn't let you. Then to top everything off we were charged $40 plus for gas and we drove 22 miles. I think that is ridiculous! I think that should be refunded

Rating:

4.0

The hours of the office is only issue I had with storage area. The posted lunch closing was not followed. Also it would be a great convenience for office to open on at least Saturday.

Rating:

5.0

We were happy with storage and if we needed help someone was always available ty so much

Rating:

5.0

I jumped the gun when getting the unit..we never even used it so I've no idea about the lighting. The interaction I had with everyone was pleasing. I have recommended you to several people.

Rating:

5.0

The lock was very hard to open to get the key. I would suggest a different type of lock.

Rating:

5.0

The person I worked with was very friendly & helpful. She made sure everything went well & I got the rate I was quoted. The date was wrong on the reservation, she corrected everything so I was able to pickup the trailer that day.

Rating:

5.0

Excellent service!

Rating:

5.0

The best!!

Rating:

5.0

Excellent!!

Rating:

4.0

The equipment was old

Rating:

5.0

The only problem we had was where our unit was the light pole was right there so it was hard to get close to the unit.

Rating:

5.0

Very friendly and courteous

Rating:

5.0

You're power went out and you guys lost your Internet but I was still able to rent a moving truck to move my mother's belongings that meant so much to me you guys are wonderful and hard working individuals thanks again for the help . Sincerely Terry Russell.

Rating:

5.0

Never had a problem! Would definitely use them again!

Rating:

5.0

Only issue I had were the several holes which the field mice could get it. I had one couch destroyed by mice & several items ruined by mice urine. Unfortunately that's just the risk you take when having a storage unit. All in all, I was happy with my unit & the customer service I received.

Rating:

5.0

Everything went smoothly - customer service was excellent

Rating:

4.0

There was no furniture dolly that I had pre reserved. Pre chewed Sunflower seeds all over the cab .

Rating:

5.0

Great storage experience! Staff was helpful and easy to get ahold of. They changed the gate code frequently so I felt that my belongings were protected as much as possible. I would rent there again. The only complaint I have is I had to drive over broken glass or sharp objects several times during my 14 month lease.

Rating:

5.0

Clean and secure. Very nice and helpful staff. Highly recommend.

Rating:

1.0

Dealing with uhaul customer service was a HORRIBLE experience. The scheduling manager was beyond insensitive and rude. The site location did not put the dolly I rented in the truck which was a HUGE inconvenience to my move and movers. Never again will I go through uhaul. Nolan with customer service was amazing and better service than the supervisor.

Rating:

5.0

Everything was fine and I want to thank you very much this is the second time we have use you all

Rating:

5.0

Awesome people very helpful.

Rating:

5.0

Very helpful.

Rating:

2.0

I was sent out to hook up the trailer myself which is fine if it were on a jack. It was laying on the ground so it was way too heavy to lift. I had to call my husband to come assist me. The girl working didn’t offer any assistance.

Rating:

5.0

It could use some beter lighting and I haven’t received my deposit back yet and I left the unit verry clean

Rating:

5.0

Rented this storage for over a year and always found staff to be friendly and helpful. They also made it super easy to make my payments and always sent rent reminder emails, which I appreciated.

Rating:

5.0

Was always helpful when I needed help or had a problem, friendly on the phone.