Customer Reviews for C&R Automotive & Transmission
(U-Haul Neighborhood Dealer)

521 reviews

1901 N Baltimore St   Kirksville, MO 63501
(3 blocks north of Hwy 63)

(660) 665-4442

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(660) 665-4442

1901 N Baltimore St
Kirksville, MO 63501
(3 blocks north of Hwy 63)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Make sure that car dolly is in proper working order. The one we used. The lights stopped working less than an 2 hours into the trip and a tire strap broke over an hour out from our destination.

Stephanie T. 
Rating:
5.0

Customer did not leave a comment.

Shabaka W. 
Rating:
5.0

Customer did not leave a comment.

Ariel J. 
Rating:
5.0

Customer did not leave a comment.

GARY E. 
Rating:
5.0

The people were very helpful and friendly. I was able to pick up my item quickly and had no trouble dropping it back off. I would highly recommend this location and I've rented from many Uhaul places over the years. Great experience!

Gretchen P. 
Rating:
5.0

Staff was very helpful and pleasant. Would definitely recommend to others and will using their services in the future if I have need for U-haul.

FRANCES S. 
Rating:
5.0

Great bunch of guys. Friendly and professional.

JOHN Z. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
4.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Uhaul needs to communicate better with the business whom rents out their trucks

ERIK H. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

None

RODNEY C. 
Rating:
5.0

Customer did not leave a comment.

WESLEYNOLAND M. 
Rating:
3.0

Customer did not leave a comment.

ROLAND M. 
Rating:
5.0

Excellent crew! Thank you all again! Highly recommend this location.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

BRAD W. 
Rating:
5.0

With Kelly Smith as your representative that I dealt with, it would be impossible to improve! Well done Kelly, and I will make arrangements in the very near future, to rent from you again. Thanks to Kelly, I was more than happy to pick his truck up with 1/4 tank of fuel, and return it 3/4 full. Customer service representatives of this quality are rare. Well done Kelly Smith, see you soon to reserve another 26' footer.

MARK A. 
Rating:
3.0

Customer did not leave a comment.

James D. 
Rating:
3.0

Don't complain about how busy you are with returns ( (in a two college town when schools are starting), in front of the customers.

Charles S. 
Rating:
1.0

Didn't have clear spot to drop off truck, also charged me $35 to clean the truck even through I had already cleaned the truck and sent pictures of proof that it was clean, this is not a business that should be involved with uhaul they are bringing the company down with horrible customer service

John N. 
Rating:
4.0

Customer did not leave a comment.

HAWKINS M. 
Rating:
4.0

I reserved a truck at Macon MO but got a call less than 24 hoursfrom your company uhaul to tell me sorry there is no truck available. I made the reservation saturday but it didn't get put in until Monday because there is only 2 people that do that. The person didn't even know that there is a ramp on the bigger trucks. I reserved the biggest one. The person did find a small truck 30 miles away. So I ended up getting that one. She did only charge me 79 cents a mile and I had to rent it for 2 days because they didn't know if it would be there. So my experience was not very good with your company. I don't know that I would recommend uhaul to anyone because of your service. I was told by other people that used your company that same thing happened to them also. As for the people at Kirksville MO they did just fine and we got my son moved.

KURT D. 
Rating:
2.0

We were told that the location was closed on Saturday but there was a person in the back when we entered the premises but the person was no longer available when we needed help. Without Wi-Fi it was hard to complete the U-Haul return process. It took us a while to do it.

Fathima S. 
Rating:
3.0

Customer did not leave a comment.

MICAH R. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE L. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
3.0

The equipment was not ready at the reserved time. We had to wait 3 hours to pick it up.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Anne or todd R. 
Rating:
1.0

Don't over charge and price hike

Montana S. 
Rating:
1.0

I do not recommend anyone pulling a car dolly or trailer use this facility for a drop off location. How this company obtained a UHaul location status is questionable. If a UHaul representative visited or inspected this location, it would soon become clear that the location is not suitable for customers returning a tow dolly or trailer. In fact, it would be almost impossible for customers returning a truck, larger than 15 foot, to this facility because of the immediate sharp right turn and the immediate sharp left turn after pulling off Baltimore street. I almost did not make this “zigzag” turn the first time I had to maneuver it. Next, after pulling to the rear of the facility to drop off the tow dolly, the attendant wanted me to disconnect my vehicle from the tow dolly when the truck-tow dolly-vehicle were in the middle of another sharp 90-degree left turn. In the middle of this turn, the three vehicles were no longer lined up in a straight line. If I had disconnected my vehicle and backed it off the tow dolly, my vehicle would have scrapped against the side of the tow dolly. This was a brand-new tow dolly and a brand-new car! Damage to both vehicles would have been the result. So, because I did not want to damage either vehicle, I circled around the facility again in order to have all three vehicles lined up straight before unloading the tow dolly. This also required me to traverse the “zigzag” corner again. After I unloaded the car, the attendant asked to pull the truck forward and around the left turn again and disconnect the tow dolly in front of some other tow dollies. I asked him if he was going to put the extenders back in place on the tow dolly and he said “No, it won't hurt it to drag it around the corner”. Note, this is a brand new UHaul tow dolly! After he disconnected the tow dolly, he filled out some paperwork and I left. I unloaded the truck the next day and then I returned it to the same facility. This time, I parked the truck in front of the facility and let the attendant maneuver the “zigzag” corner.

Francis W. 
Rating:
3.0

They do not want to be a carrier for Uhaul or have time for this. They do nothing but complain about it and the system to process while you are there. Getting someone ready to go with this takes time and money from the mechanic shop. They should not have this service.

Jeanie S. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS J. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

They charged me for 2 extra days on mistake but corrected it. They also charged me for the back of the truck being dirty. It was the same as I picked it up.

Paul D. 
Rating:
5.0

The guy we got the truck from was friendly and very helpful. Please tell him thank you from Mike Wortham.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL Y. 
Rating:
5.0

no one was wearing masks

Roberta B. 
Rating:
5.0

We used on line to order the first time. It was a good experience but very time consuming at pick up. This time we called first and then went in person. This was a last minute, unplanned renting. The guys were so very kind and helpful! Excellent customer service. Friendly and professional. Will definitely use them next time.

ELIZABETH G. 
Rating:
5.0

It was snowy and icy. Having to walk across frozen uneven ground to locate the truck then walk all the way back to get the key, only to have to walk back to the trailer again was dangerous and unexpected. It would have been nice to have the out going truck up front and easier to get to. I marked that I would recommend the location but I would also tell the person that it is not convenient during inclement weather

Elizabeth G. 
Rating:
3.0

The gas gauge was practically in the same place as when I picked up the truck, but this manager decided to get extra picky about not having it as full as he thought it should be. I do not appreciate this at all. There might have been one gallon difference if that, and in a 60 gallon tank, that is not much.

Dale F. 
Rating:
3.0

Customer did not leave a comment.

Anne A. 
Rating:
5.0

Customer did not leave a comment.

DAKOTA G. 
Rating:
5.0

Customer did not leave a comment.

DAKOTA G. 
Rating:
5.0

Customer did not leave a comment.

Miranda W. 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

vince P. 
Rating:
5.0

We have had multiple U-Haul rentals from this location. They do an excellent job of taking care of their customers.

Robert A. 
Rating:
5.0

Prompt and friendly service, no guesswork. Would use them again for sure.

David L. 
Rating:
5.0

They are very friendly!

Mauritz K. 
Rating:
5.0

Great to deal with. Fast service

robert J. 
Rating:
4.0

Customer did not leave a comment.

MARCIA T. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

Customer did not leave a comment.

JASON ROY Q. 
Rating:
4.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Tom F. 
Rating:
3.0

I drove this truck less than 8 miles, but was charged for 1.7 gallons of gas???? I doubt this truck only gets 5 miles to the gallon. Ridiculous.

Bob L. 
Rating:
5.0

Fast friendly service.

LANDEN H. 
Rating:
5.0

Customer did not leave a comment.

Jeff A. 
Rating:
3.0

There was thick dog hair all over the cab, the back tail lights on our trailer didn't work, and the rubber piece was missing on one of the chains.

Jordan H. 
Rating:
5.0

Customer did not leave a comment.

Heather H. 
Rating:
3.0

Customer did not leave a comment.

Patrick C. 
Rating:
3.0

Check out was much easier than check in. this locations hours were not correct. They were closed at noon when they said they were open til 2

Monica W. 
Rating:
3.0

Customer did not leave a comment.

Joseph J. 
Rating:
4.0

Customer did not leave a comment.

Cheryl G. 
Rating:
5.0

Customer did not leave a comment.

Michael I. 
Rating:
2.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

NOAH B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen A. 
Rating:
3.0

It's a mechanical shop with rental as other business.. but it worked fine

Shawn A. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Easy to find.

George J. 
Rating:
4.0

Customer did not leave a comment.

Hailey S. 
Rating:
5.0

Customer did not leave a comment.

Emily J. 
Rating:
5.0

Dropped off and out the door in a flash Thanks so much

Karen L. 
Rating:
5.0

They handled our rental very well especially with the coronavirus regulations in place!

Robert A. 
Rating:
3.0

Customer did not leave a comment.

Eddie J. 
Rating:
5.0

Customer did not leave a comment.

Logan C. 
Rating:
5.0

The reservation process and service was great. Had the truck ready, and got me checked in and out quick.

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

Nicole W. 
Rating:
5.0

Well done even with COVID restrictions in place

Francis M. 
Rating:
5.0

Customer did not leave a comment.

Rocky W. 
Rating:
3.0

The interior console was dirty and the exterior of the truck around the wheel wells was muddy. Counter service was great.

Eric R. 
Rating:
3.0

Customer did not leave a comment.

Billy M. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
3.0

The trailer we rented had not been cleaned and had dirt on the floor of the trailer. The employee that checked us in was busy and complained about not having enough help. He made me wait until he was caught up.

Felix A. 
Rating:
4.0

Was very tight parking but the owner was extremely courteous and helpful guiding me to a place to park the trailer.

David P. 
Rating:
5.0

Pleasent friendly..Thank you so much..Well done...

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Quinton D. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Great people to work with

Bert J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Marie R. 
Rating:
4.0

The interior of the truck - cargo area was dirty and slightly wet probably from the recent snow, but it made the interior a little muddy. I used cardboard boxes to protect my items. I purchased the 'insurance' so I knew I did not have to clean it after my use, but that does not mean that I should not have received it clean. I just learned what the agent told me was accurate, I rented one way the past two times, so I got 100 miles included with my rental. I wish I had done my due diligence as my total cost was quite a bit more than I had anticipated. However, all my responsibility as I forgot to top off the tank and that was another expense. I was just surprised about the mileage charges, I also felt that Uhaul 'floating' mileage charge was not nice. t did get the job done, so while not pleased about the cost, I am satisfied.

Laura G. 
Rating:
5.0

Customer did not leave a comment.

JUDY B. 
Rating:
4.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Leland S. 
Rating:
5.0

Some of the trailers are getting old I had a lot of trouble with the wiring on the one I had, that need to be addressed.

Elmer F. 
Rating:
5.0

Customer did not leave a comment.

richard E. 
No reviews have been submitted for this location.

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