Friendly, helpful service.
Dale S
Customer Reviews for C&R Automotive & Transmission
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I dropped off at night, so I didn’t meet any staff. The location was well lit & easy to find. The only complaint I have is that the entry/exit is extremely narrow to get a 20ft truck & transport around. I’m an experienced driver, so I was able to navigate it, but someone not accustomed to driving truck/trailer in tight spots would most likely have caused damage. Vehicles lined the building on both sides making it almost impossible to fit the truck. Also, I couldn’t find the U-Haul key drop box, so I assumed it was the 24 hour box, but wasn’t for sure. Maybe a U-Haul label on the box or something. Other than that, the mobile check-in was easy and the location was easy to get to.
Klayton DWhen picked up the vehicle there was no gas in it. Was worried would even make it to a gas station. I dropped it off at the location in Olathe with almost 1/4 tank left and they charged me a fuel charge because I didn't have it at least 1/4 full. WHen I explained when I picked it up it was empty, they said it didn't matter.
Michael WGreat crew and very helpful. Not my first rental
Jordan SRien a.signaler
willie mNot too happy about safetow … didn’t get a call back or anything, but a great rental.
Derek WGreat guy at the Kirksville location.
tony hWe arrived at our drop off location late. The office was close and we needed to get the combo for the drop box. We call customer service and rep talked us through the drop off process on the phone. She stayed on with us until our truck was returned online and got us the code for the lock. She went above and beyond for us. Great service!!!
Lydia AFriendly and helpful!
MARILYN JVery friendly and helpful.
rick kWas closed Friday night when I dropped off the trailer and closed Saturday and Sunday. I went on line to the link in your text msg but was not able to complete the process. I do have photos of the trailer at the drop off site.
Ricky CBetter instructions posted for drop-off.
JOHN MStorage area was very congested . More room to drive through would help.
ELIZABETH SThis is a good location. But not perfect. They are very nice, and they did a good job. They were very helpful. They were busy with automotive stuff. But still a good shop
Zachary RHonestly the arrangement of the lot and entrance/parking if the Uhauls, while I was leaving I was blocked for 5 mins because a truck was renting an enclosed Uhaul trailer and blocked the path out towards the street.
kelly hDry friendly and efficient. Great customer service.
Kathy Hthis place was outstanding, very friendly and helpful
KIMBERLY RThe lot was a bit unorganized as we had to return after hours
Linda WThe guys were very helpful and made renting a breeze. I highly recommend them for your U-HAUL Rentals.
ZACH RInside was dirty. Wind shield wipers were substandard. Windshield was filthy before we even left the parking lot. Had 44 miles to empty when we got it. Steering felt loose and the brakes felt worn.
Steve ELocation not open when we dropped off.
Robert HC&R assured me that the trailer would be available as reserved. I received 2 different calls from u-hauls reps that stated trailer would /could not be confirmed for my location. There was a communication break down between u-haul and my location.
GEORGE WI found a box of Morning After Pills in the center seat and the center seat had sticky stuff on it.
Luke SThe problem was when we went to pick it up they didn't have a record of it. I had placed a hold and paid for it online but for some reason they didn't get the information. :(
Shelli SWe were actually super impressed by the associate's helpful attitude. They were engaging and had a smooth process for getting in and out. Moving is stressful and you guys made this part so easy! Thank you!
Christopher BStaff was excellent
Deborah DHaving to drop off without a person was a bit confusing and it's very small without prominent uhaul markings.
Adora EKelly did a great job and got the trailer set up to go very quickly. Great Experience.
Andrew RThe only issue I had was the door was very hard to open. U-Haul, in general, needs better tie down options in their trailers.
DARRELL WMake sure that car dolly is in proper working order. The one we used. The lights stopped working less than an 2 hours into the trip and a tire strap broke over an hour out from our destination.
Stephanie TThe people were very helpful and friendly. I was able to pick up my item quickly and had no trouble dropping it back off. I would highly recommend this location and I've rented from many Uhaul places over the years. Great experience!
Gretchen PStaff was very helpful and pleasant. Would definitely recommend to others and will using their services in the future if I have need for U-haul.
FRANCES SGreat bunch of guys. Friendly and professional.
JOHN ZUhaul needs to communicate better with the business whom rents out their trucks
ERIK HNone
RODNEY C