Customer Reviews for C&V Cap & Truck Acc
(U-Haul Neighborhood Dealer)

122 reviews

1601 S Center St Ext   Grove City, PA 16127

(724) 264-7801

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/11/2021: 8:00 am - 1:00 pm

Services at this Location:

Contact Us

(724) 264-7801

1601 S Center St Ext
Grove City, PA 16127

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/11/2021: 8:00 am - 1:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

SHERRY I. 
Rating:
5.0

Customer did not leave a comment.

STEVE G. 
Rating:
5.0

The owner at C and V is professional, prompt and courteous. I have had issues regarding reservations being lost or incorrect at other local u-haul rental facilities and he has NEVER fallen through. I send everyone that is looking to him.

KARL H. 
Rating:
5.0

Excellent service and equipment.

Chris C. 
Rating:
5.0

Very friendly and efficient.

Rebecca V. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
3.0

Customer did not leave a comment.

DAMONC G. 
Rating:
5.0

Very nice man at the counter. Quick and easy checkout.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

elena B. 
Rating:
5.0

None, great service.

Tyler B. 
Rating:
4.0

It wasn't the owners fault, the computer system didn't recognize that the trailer I was renting was on the lot and ready to go, so picking up the trailer took WAY longer than necessary. But, that was a U-HAUL system issue, SO if that were fixed, it'd have been a perfect check-in experience. No other problems!

Bill B. 
Rating:
4.0

I reserved a auto transport in Altoona PA. Got a call it had broken down. Had to get it from another uhaul location. So instead of paying for a one day rental, I had to pay for two. Not fair to me.

Edwin W. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND R. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
4.0

Customer did not leave a comment.

Johnathan A. 
Rating:
5.0

The gentleman who assisted me was kind, patient and very helpful. The truck was extremely clean and very well maintained. He made what was a very stressful situation for me much easier to manage. I appreciated the ease of reserving, picking up and finalizing this transaction. Thank you!

anne A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth O. 
Rating:
5.0

Very accommodating.

Lucy S. 
Rating:
5.0

The self-dispatch service if a convenient, hassle free option when it works. My cellular network provider did not have good enough reception to use the service and I had to wait 2 hours for the store to open. Would be nice to rate the providers coverage in that area so customers would have an idea of service in the area. But Pat, the store owner was great, made the experience better for me. Thank you

William M. 
Rating:
5.0

Customer did not leave a comment.

Jodi R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The information I received from the neighborhood uhaul dealer about returning the dolly we rented ended up being very wrong. He indicated that I would have no problem returning the dolly to a different dealer than originally indicated. We arrived very late at night in the city we indicated on the return, but dropped the car just continued on to our final destination. When we took the dolly back we were charged an additional full rental fee because it was not at the designated return location. If I had known this I would have designated differently in the first place.

Jannettealine C. 
Rating:
5.0

Customer did not leave a comment.

Susan D. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
4.0

Pat was very helpful and courteous, great guy to have working for U haul

micheal L. 
Rating:
4.0

It would be nice to drop off at the location closest to me, but couldn't be happier with the treatment at this place. Nice guy.

Ted D. 
Rating:
5.0

Spent to much money for only using 2 day then dropped off clean and early and filled up and still charged 342 dollars

George J. 
Rating:
4.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Nothing, Pat is amazing at this location!

Susan D. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

My origin zip code was 15044. U Haul made me drive an hour to Grove City. I will never rent from U Haul again.

Thomas K. 
Rating:
4.0

This location was fine - did make two errors on paperwork that would have cost me approximately $13, but I was able to get this corrected at the drop off location. Clerk was nice. Truck was fine.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Shawn K. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
4.0

The app was confusing and finished my return before all the steps were completed so not having a person working and having to use the app was not ideal.

Matthew V. 
Rating:
4.0

Customer did not leave a comment.

barry R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
2.0

Customer did not leave a comment.

Erin S. 
Rating:
5.0

I utilized the U-Haul app on Android, the app experience was a bit bumpy.

Jim S. 
Rating:
4.0

Happy, great customer service!

Caleb M. 
Rating:
5.0

I had to drive approx 45 minutes out of my way for the pickup due to the non-availability of the 5x8 trailers in Western PA. This is not a fault of the local dealerships.

charles G. 
Rating:
4.0

Put power mirror adjusters on mirrors. Sucked stopping and adjusting the mirrors by hand.

John D. 
Rating:
5.0

it was a pleasant experience

TERRY P. 
Rating:
5.0

Customer did not leave a comment.

Patsy V. 
Rating:
5.0

Customer did not leave a comment.

Anna S. 
Rating:
5.0

Customer did not leave a comment.

Patsy V. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

Well still have not received anything about my return

WILLIAM A. 
Rating:
4.0

Staff could more efficiently receive equipment if not forced to use cell phone app.

Richard H. 
Rating:
4.0

There was a little dust on the floor and they charged me $25 cleaning fee. Rio off!! Use the other Uhaul place in Grove City PA

Willis C. 
Rating:
3.0

Had to call AAA and use one of my tows on my account to get the truck out of a muddy rut. The wheels were bald.

Beth S. 
Rating:
5.0

Customer did not leave a comment.

Patsy V. 
Rating:
5.0

Customer did not leave a comment.

Patsy V. 
Rating:
5.0

Customer did not leave a comment.

luann A. 
Rating:
5.0

I tried to rent a truck for a couple weeks and they said I could only go day by day. I had to return the truck before I was nearly finished with my move. I just reserved another truck for the labor day weekend .....from BUDGET.

MIKE B. 
Rating:
5.0

Both locations- pick up and drop off the people were great

william B. 
Rating:
5.0

Got me everything I needed. Thank you

bob C. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Gail T. 
Rating:
5.0

Shop owner was very kind, courteous, and helpful. Pick up and drop off were very easy!

Kelly G. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Earl K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

Tony O. 
Rating:
5.0

Customer did not leave a comment.

DANE B. 
Rating:
5.0

Customer did not leave a comment.

Tina P. 
Rating:
5.0

Customer did not leave a comment.

Sara M. 
Rating:
5.0

just too far from where I live but everything was perfect

Lenny C. 
Rating:
3.0

place was not open spoke with someone before drop off seemed very nice place looked nice

marshall W. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
3.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
5.0

Everything was great, despite the weather being horrible. The location owner was excellent to work with.

GEOFFREY V. 
Rating:
5.0

I had a reservation made at another location which turned out to be closed. The customer service rep contacted this location which worked out well. When I arrived the truck was already running to warm it up. The staff were friendly and helpful. Great experience!

David L. 
Rating:
3.0

Customer did not leave a comment.

STUART S. 
Rating:
2.0

Call them when you say you are going to call. Some of us do not have access to email 24/7. I work in a place that does not allow cell phones.(County Jail). Don't wait till less than 24 hours from the move date to let the customer know that you don't have the truck that we needed. Nobody or no THING sat in the passenger seat of that truck. Whatever it was that was cleaned was not caused by me and I think charging $35 to wipe off a seat is a little excessive. Don't you think?

eric D. 
Rating:
5.0

Owner was great.

JOSHUA D. 
Rating:
5.0

Customer did not leave a comment.

Patsy V. 
Rating:
4.0

Customer did not leave a comment.

james G. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

I would definitely recommend this location. The customer services was wonderful! The staff was was very polite and helpful. Just an overall great experience!

Elexis D. 
Rating:
1.0

The windshield was so dirty, when the sun hit it, I was blinded and could have been killed. Your dealers need to watch for things like this. It was a simple matter which could have been corrected in a minute but your dealer neglected this and it could have had devastating results.

THOMAS R. 
Rating:
5.0

When we made the contract we were told to go to the Youngstown location. We drove 45 minutes to get there. When we got to the Youngstown u haul they had no idea why were there. We were told to go to the Grove City location. It is only 15 minutes from our home or an hour from Youngstown. Very poor administrative process. Grove City was a great experience. Really think twice before dealing with the national administrative team

charlotte D. 
Rating:
5.0

Customer did not leave a comment.

Margaret D. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
4.0

Parking was a little bit of an issue due to church service next door. But not too bad.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Very professional and smooth rental...no issues whatsoever! Approachable and polite as well.

Bret R. 
Rating:
5.0

The man at C&V was very helpful, did the inspection in a timely manner, and was very kind. I liked him a lot.

Kiersten H. 
Rating:
5.0

Was not happy with U-Haul not letting me know I had to return the 15 ft. truck by 10:00 PM the same evening because it was rented out on a one-way trip the following day. Lucky for me there was a 10 ft. truck I could rent instead, that was large enough that I could get all the large items moved, so all we had to do was put the remaining items in cars and SUV's to get them all to the apartment. If you would like to contact me I can be reached at (814) 671-5347.

Michael S. 
No reviews have been submitted for this location.

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