I mistakenly returned the trailer to the wrong location and the staff of the correct drop location took care of everything that came after. I would definitely use them again.CHRISTOPHER H.
Customer Reviews for C&W Towing & Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have been very disappointed with the unprofessional behavior some of the employees have exhibited toward us! There has been continuing harassment on the part of C & W towing and salvage yard at our new home! Directly affiliated with same company. Online and in person harassment toward my wife and myself .Unbelievable!Randall V.
Improve the online check in. Had to call C&W Towing for them to come help me. The lady on the U-Haul customer Service line was rude and hateful. The manager that came to help me at the shop was super nice and friendly.Halona R.
Fantastic! I left the key to my personal lock on the truck key ring when I turned the keys in the drop box. I returned two days later and the personnel helped me retrieve my key. A big thank you!STEPHEN J B.
Customer did not leave a comment.ANDREA H.
Customer did not leave a comment.RICHARD K.
Customer did not leave a comment.CHARLES T.
Didn't receive any directions on how to drop off truck and didn't receive contract like I was told I wouldLashonda M.
Customer did not leave a comment.JUDY M.
Customer did not leave a comment.Myrna F.
Gentlemen drop off was very helpful and I understood everything that I had to say said that that piece of equipment was not going to leave his property until it was fixed properly and apologize for all my inconvenience still have not received my depositJames P.
The uhaul truck I had was terrible. It smelled of cat/dog urine. Their was pet hair every. I have severe allergies to pets. It there was smoke and ashes in the car. I have rented several trucks and it was very disappointing to spend 200$ + and get . There was literally kleenax tissues in the vehicle . I dropped my phone and reached down to pull up several used tissues and dog hair. I want a manager to call me ASAP. This was 100% not acceptable.Vernon W.
While renting the truck yesterday, the gentleman working in the shop did not bother to give me an estimate of how much it would cost, any paper work showing the overall break down of costs, or even a receipt after swiping my card for the transaction. After returning the truck today I was shocked to see my card had been charged for $256.38. That seems a little outrageous for less than 24 hours on the rental and no damage done to the vehicle. Also when he asked me if I wanted to get the extra protection plan for the day he told me it would be a $15 charge. According to my bill in my email I was charged $28 for that service. I am not happy with how little information I was given on this rental and I am definitely not pleased with the overall cost for less than 24 hours on the rental. For that price I could have hired a moving crew and saved myself the trouble of doing it. I hope this poor quality of service is not provided to every customer that uses this facility.KAYLEE J.
Customer did not leave a comment.JAMES C.
I was initially supposed to pick up the truck in Paducah. When I received the phone call that I had to pick it up in Metropolis, it was not offered as a choice by the lady on the phone (it was in the email that followed). This meant that I had to have two people drive from Paducah to Metropolis, then back again with my vehicle, as it was being used in the move as well and I was coming from Marion. U-Haul (corporately, not the local place) only had a month to figure this out, but chose to inconvenience me with less than a day's notice. How difficult would it have been to have a U-Haul employee drive the vehicle to my intended pickup location.James S.
None for this business. Fast, friendly, and accommodating service.DONNA L.
Customer did not leave a comment.RACHEL C.
Great service A1HOWARD P.
Customer did not leave a comment.CAMILLE H.
Customer did not leave a comment.Gintaras A.
Second time using this location. First time computer system down and after half hour plus delay final got our trailer. Had to leave all our info written down on a scrap of paper, very uncomfortable with that. Second time here for pick up ... all pre registered...no one at sight location. After half hour found a young man over at C&W ... took him another half hour to figure out what to do. There were others waiting in line behind us to get a unit as well....not goog, not good at all.gail K.
I liked the guys, and they were very accommodating!JUDY B.
Customer did not leave a comment.DUSTIN H.
Adds charges to rack up dirty moneyCHELSEA M.
If u rent on weekend make sure u get ur keycodes had to call and have them come get me key the gentleman was very helpful and prompt much appreciatedRhonda M.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.KIMBERLY H.
Customer did not leave a comment.MARK STEVEN G.
Customer did not leave a comment.BALINDA H.
The straps on the dolly was routed under the ratchet part and I could not pull the strap out. Was on phone with U haul and the guy was no damn hell at all. He wanted me to go an hour out of my way to get it. I was on hold with him more than once. In my opinion he didn't try to hard to help resolve my problem. I had to get 3 grown men to help me pull that strap outAmos T.
Customer did not leave a comment.James E.
Customer did not leave a comment.Nicholas S.
Customer did not leave a comment.Gary A.
Thaw Gentle Man there was Amazing and welcomed me to the townMichael B.
The sales person there was very friendly and helpful.Mary G.
Customer did not leave a comment.ADAM S.
accommodating. Werent that helpful when it came to unloading trailer.Barbara W.
Great customer service! Thank youJose R.
Appliance dolly wasn't available at this site Still awaiting call from area manager to resolve the issue and to issue a credit and upload it to the credit card on fileFrancis W.
We were told by the staff that the truck was half full of fuel. There was a 40 gallon fuel tank on the truck. We filled it up before we left Metropolis. It took 30 gallons to fill it up. It was NOT half full. This discrepancy was addressed with the staff at the receiving end. They indicated they would address the issue with their colleagues at the pick up location. We paid for the fuel required to get it half full and it cost us $9.and change...at $4.36 or so per gallon.JOHN H.
Turned in after hours. I would recommend UHaul to anyone moving. This was a non stressful experience. Great truck. Thanks again.Jeffrey D.
Call and tell customer they have a balance owed instead of sending an email that I didn't see and then charge me a $30 late fee and take it off my card without notifying me.TONYA V.
Customer did not leave a comment.MELISSA M.
Customer did not leave a comment.KELLY J.
Customer did not leave a comment.Gary F.
Customer did not leave a comment.STEPHEN J B.
I would like my account information reviewed. I dropped off the equipment in Utah instead of California as planned. Do I receive a credit adjustment for the amount of the bill? Please respond via email regarding this matter. Thank you. Patricia L.PATRICIA L.
Customer did not leave a comment.Harry R.
Customer did not leave a comment.Leon M.
Customer did not leave a comment.Ronnie C.
I believe I was over charged..Debra K.
The gentleman at the drop off location was very friendly and helpful. He took photos to document the damage caused to the tailgate of the truck caused by the auto transport trailer not being connected properly.William A.
made reservations cape giradeau mo told them my s 10 had wide tires need the 6'5" trailer does your people even know there are different sizes what happen to adjustable ones any way HAD TO BACK 74 MILES TO GET THE RIGHT ONE WAIT 2 HRS CAUSE YOUR SITE WOULD NOT ACCEPT THE CARD I GAVE ON FIRST RES. GUY SAID THE GUY SAID SITE CRASHED SO AFTER WAITING WAITNG 2HRS THE GUY LET US HAVE IT. SO DRIVING BACK 74 MILES TO WHERE I NEEDED IT THE FINDER STARTED FLAPPING EASY TO NOT NOTICE CALLED OWNER JUST PLACED A STRAP ON IT DROVE BACK TO WV 664 MILES NO PROBLEMS PS!!!! FIRST RES. 120.00 AFTER 150 MILES OUT OF MY WAY NOW QUOTE 160.00 WTH IS THAT WHY CO. WENT AWAY FROM ADJUSTABLE ONE CHARDGE 160 BRING BACK ADJUSTABLERobert P.
Everything was just fine.Shamica J.
Customer did not leave a comment.James H.
Customer did not leave a comment.David G.
Staff is very friendly and helpful.Nancy W.
Nothing other than more parking, the gentleman behind the counter took excellent care of me was quick and professional even though uhauls software was not working properly he quickly found the issue and corrected it and got me on my wayJeff H.