Customer Reviews for Cannon Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cannon Self Storage

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ANTHONY H.
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Customer did not leave a comment.

DEREK T.
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limited access was annoying

DEBORAH D.
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Customer service gentleman was friendly, knowledgeable and helpful.

LANCE S.
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Customer did not leave a comment.

EUGENE D.
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LATONYA W.
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HANSBARGER B.
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Just wondering if i was getting any of my deposit back or not

Amy B.
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The guy that was working yesterday was very rude and not helpful at all

Joseph P.
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Customer did not leave a comment.

charity D.
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Picking up online takes longer and is not easy to understand

ANGELA M.
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Jeffry N.
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PATRICE N.
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There was broken glass on ramp... just check ramp

Daniel B.
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Drop the stupid app. The attendant left my wife and I standing in the rain for 30 minutes fighting with the app and on hold with the uhaul 800 number. He refused to offer any help or allow us into the building. I have used uhaul for countless moves over 30+ years, but this is the last time. I would willingly pay much more to avoid using your app and lack of service.

Jeffry N.
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The truck reeked of cigarettes and couldn't get the smell out for the days that I had it rented. Nothing worse than breathing in secondhand smoke. Secondly, the windshield wipers are old and dried out and do not keep the windshield clear when raining. It rained the two days I had the truck rented and was difficult to see the road clearly. I reported this before on this particular truck The last time I rented it and the issue is still not taken care of. Very disappointing.

Michael B.
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dilliard E.
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Larry B.
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alan R.
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Ricki V.
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Jennifer G.
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Roy B.
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All of the people that we dealt with were very helpful and very professional. Because of the covered virus and the fact that some of this had to be done online I would be hesitant to recommend do you haul to anyone.. The agent that assisted us with the online and phone part of the process Was very patient during the one and a half hour process. None of the delays were her fault The problem is in the system. Her patience with the system and with us went beyond extraordinary. Except for her I would have cancelled and gone to another provider. I know that some calls are recorded for training.....I hope this was one of those calls.Feel free to call me. feel free to call me concerning this

FIN J.
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Customer did not leave a comment.

Jeffry N.
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David W.
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ratchet straps on trailer needed oiling and better upkeep

Jeffry N.
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The location is great...your mobile app is not. Each time I use it, it crashes and loses connection and the 5 minute wait time for verification is too long. If you are trying to eliminate the wait time, improve the speed and functionality of your systems and the app. Often times, it's quicker to go inside the store where that's permitted during COVID.

Fred B.
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Jeffry N.
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Scott S.
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Be able to talk to a person face to face instead of over the phone. Also please understand not everyone has a smartphone and many that do do not know how to use them.

Muhand A.
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MeLyn T.
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Jeffry N.
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Mary K.
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Well, I used the truck share/ online feature and when I finished doing everything for check-in and check-out, it felt like U-Haul owed me a paycheck. It probably gets easier if you do it more often, but I was miserable.

Jeffry N.
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Customer did not leave a comment.

ANDREA H.
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The experience was excellent. This was my first time using UHaul and I will definitely be using your trucks in the future. The associate at Cannon Storage was especially helpful and kind. Very much appreciated!

Lindsay K.
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Customer did not leave a comment.

Karla P.
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The truck was clean when I dropped it off and I also filled it back up to half tank before dropping off at this location and I was charged for cleaning and fuel? Will not recommend this location to anyone!!! Rip off.

Alyssa B.
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Customer did not leave a comment.

Alahna V.
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Jeffry N.
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Jeffry N.
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Jeffry N.
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Jeffry N.
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megan S.
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Nicole J.
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Christopher L.
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They were super friendly and helped us in every way they could! I am very pleased with our uhaul rental as I always am!

Ladaisha W.
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Jeffry N.
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Jeffry N.
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Jeffry N.
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Jeffry N.
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Jeffry N.
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Kelly M.
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Jeffry N.
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Jenifer R.
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Steven H.
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Carolyn W.
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Everything was great.

Jeffry N.
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Thomas K.
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Trailer was very rusty, but was clean and did pull well. Suggest adding a decal on the left fender about it folding down to get the car door open. Only discovered that after I crawled out the window.

Jeffry N.
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William M.
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It felt dirty and a little unsafe.

Jeffry N.
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LAURA D.
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The lights worked when we picked it up but then didn't work after that.

Jason G.
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Customer did not leave a comment.

Mark P.
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I booked a 6X12 trailer and was sent to 3 different locations the last switch was a hour before pickup and it did not have any of the equipment to buy to tow a trailer that the original U-Haul location did so I had to go buy it at another store. After attaching the trailer we realized that the right side lights were not working so we were not able to take and the only option was to down size and it did not fit all of our stuff. It was bad experience and I probably would rent through U-Haul again or recommend it to anyone else.

Jeffry N.
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Truck I rented was a new one they have on the lot and it functioned very well.

shirley M.
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I have no problems with this location, my issue is with U-haul's business model. It's terribly user unfriendly! I had to speak with 6 different people, to get everything right, and heard way to many "I don't knows"....I would NEVER use U-haul ever again, and will recommend the same to my friends.

Jeffry N.
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Joe took very good care of me. My usual 15' truck has not been available due to extensive repairs being done so he offered me a 20 foot truck at the 15 foot price and at the Sun-Thurs mileage rate since I am a very frequent customer. I'd like to see Uhaul introduce a customer loyalty program offering discounted rates, automatic upgrades to larger trucks (at no extra charge) if the regular truck isn't available, automatic discounts or free mileage if the customer has to go to another location to get their truck because it's not available at their normal pick-up location, etc. I've had to go to various other locations for truck rentals due to trucks not being available at my normal location and that's additional mileage that Uhaul should pay for, not the customer, for the inconvenience.

Roger H.
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Customer did not leave a comment.

Elizabeth W.
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Jean R.
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Matt was very professional, and friendly. An exceptional young man. Be glad he represents U Haul.

Jeffry N.
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Service is always great at Cannon Self Storage. The truck is usually in good condition each time I rent it. Sometimes the cab is dirty but not so much that it's disgusting to ride in it. Recommendation: Enhance/fix your computer system to keep my information and drivers license on file so I don't have to upload it each time I rent the truck. That would expedite the check-in process. Sometimes it works, most of the time it doesn't. With the frequency that I rent trucks, it's frustrating to have to reload my information each time.

Dwight C.
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Nothing at all. Everything was simple as is!

David S.
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Dropped the dolly at night and was automatically checked in the next day. Fast and easy!

Corbett C.
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The interior was a bit unclean, mainly the cup holders.

Jeffry N.
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Customer did not leave a comment.

MaryAnn N.
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Keep on doing the same thing

Tony E.
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GREAT CUSTOMER SERVICE

Robert L.
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Nothing keep doing what you're doing.

Jeffry N.
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Customer did not leave a comment.

Ryan B.
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Customer did not leave a comment.

Jeffry N.
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When I came to pick up the truck at 9 AM this morning Uhaul had their system down for maintenance which I thought was odd considering this is peak business hours. The location was unable to access the system for my reservation and check me in. After a half hour of fooling with the computer, Matt re-created my reservation for an online pick up and I was able to check the truck out in that manner. I rent the truck on a very frequent basis and I like to get in and out quickly. I typically go to the counter because it's much faster than using the online service. Now that you have my license and a credit card on file, I would like to see the online service modified to where all I would have to provide for identification is a headshot photo. Simplify the process, reduce the amount of steps to check-in/checkout a truck out and I will gladly return to using the online service, otherwise, please do your computer maintenance at some other time besides Peak morning hours.

Jean E.
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Everything was very nice except that he don't accept cash at that location I don't know why

ANDREW T.
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Customer did not leave a comment.

Jeffry N.
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The cab needs to be cleaned. Empty cups, trash and a workman's glove under the seats.

Paula C.
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Customer did not leave a comment.

Steve F.
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The man receiving my trailer made me move the trailer to the location for storage. He then told me to asASSIST in the removal of the trailer from my vehicle. I complained that I am 67 years old and told him I would complain. He told me he didn't care if I complained to uhaul as they were not a U haul center. I l then called Uhaul there should be a record of this call. He told me that he was not going to strain his back and no other help was available at 1pm in the afternoon. I had to help him in order to leave the lot.

Timothy S.
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They young guy was very rude he took the dolly in store we had a small disagreement so the young guy goes in store locks door nd turned the sign around saying he will back after lunch told me to take down the street to another location which i did and the lady was very welcoming but she couldn't accept the truck without the dolly that this location took so i had to come back to this location and when i got there he had already processed the truck in. His hospitality was very rude h3 needs more training on his customer service.

Jeffry N.
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Customer did not leave a comment.

Jeffry N.
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Customer did not leave a comment.

OLIVIA M.
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Jeffry N.
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Some maintenance needed. Key gets stuck in the ignition and won't release when turned off. I was able to get it loose but needs attention. Cab hasn't been thoroughly cleaned in awhile. Melted chocolate on the side of the passenger seat, drink spills on the console. Needs a good "once over".

Connie L.
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Customer did not leave a comment.

Michael W.
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The young man that I rented this trailer from on Friday was excellent.

Greg H.
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The location is somewhat hard to find. Recommend better signage

Jonathan S.
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They charged me $5 extra for parking the trailer in the "wrong spot" after giving no instruction that it needed to be parked in a specific location.

Jack W.
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Customer did not leave a comment.

James T.
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Jeffry N.
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Customer did not leave a comment.

Stan B.
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Uhaul and especially this location wanted me to take trailer 16 miles further to drop off due to location being at “capacity” despite plenty of room in the parking lot. What happened to uhaul neighborhood convenience? Clerk called uhaul traffic and changed to this location. Saved me 1.5 hours of hassle.

Kimberly J. | Overall Experience |
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Great

TEDDY W. | Overall Experience |
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No comment

No reviews have been submitted for this location.

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