Customer Reviews for Cannon Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cannon Self Storage

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Jeffry N. on

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Service is always great at Cannon Self Storage. The truck is usually in good condition each time I rent it. Sometimes the cab is dirty but not so much that it’s disgusting to ride in it. Recommendation: Enhance/fix your computer system to keep my information and drivers license on file so I don’t have to upload it each time I rent the truck. That would expedite the check-in process. Sometimes it works, most of the time it doesn’t. With the frequency that I rent trucks, it’s frustrating to have to reload my information each time.

Dwight C. on

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Nothing at all. Everything was simple as is!

David S. on

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Dropped the dolly at night and was automatically checked in the next day. Fast and easy!

Corbett C. on

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The interior was a bit unclean, mainly the cup holders.

Jeffry N. on

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Customer did not leave a comment.

MaryAnn N. on

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Keep on doing the same thing

Tony E. on

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GREAT CUSTOMER SERVICE

Robert L. on

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Nothing keep doing what you're doing.

Jeffry N. on

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Customer did not leave a comment.

Ryan B. on

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Customer did not leave a comment.

Jeffry N. on

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When I came to pick up the truck at 9 AM this morning Uhaul had their system down for maintenance which I thought was odd considering this is peak business hours. The location was unable to access the system for my reservation and check me in. After a half hour of fooling with the computer, Matt re-created my reservation for an online pick up and I was able to check the truck out in that manner. I rent the truck on a very frequent basis and I like to get in and out quickly. I typically go to the counter because it’s much faster than using the online service. Now that you have my license and a credit card on file, I would like to see the online service modified to where all I would have to provide for identification is a headshot photo. Simplify the process, reduce the amount of steps to check-in/checkout a truck out and I will gladly return to using the online service, otherwise, please do your computer maintenance at some other time besides Peak morning hours.

Jean E. on

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Everything was very nice except that he don't accept cash at that location I don't know why

ANDREW T. on

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Customer did not leave a comment.

Jeffry N. on

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The cab needs to be cleaned. Empty cups, trash and a workman’s glove under the seats.

Paula C. on

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Customer did not leave a comment.

Steve F. on

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The man receiving my trailer made me move the trailer to the location for storage. He then told me to asASSIST in the removal of the trailer from my vehicle. I complained that I am 67 years old and told him I would complain. He told me he didn't care if I complained to uhaul as they were not a U haul center. I l then called Uhaul there should be a record of this call. He told me that he was not going to strain his back and no other help was available at 1pm in the afternoon. I had to help him in order to leave the lot.

Timothy S. on

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They young guy was very rude he took the dolly in store we had a small disagreement so the young guy goes in store locks door nd turned the sign around saying he will back after lunch told me to take down the street to another location which i did and the lady was very welcoming but she couldn't accept the truck without the dolly that this location took so i had to come back to this location and when i got there he had already processed the truck in. His hospitality was very rude h3 needs more training on his customer service.

Jeffry N. on

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Customer did not leave a comment.

Jeffry N. on

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Customer did not leave a comment.

OLIVIA M. on

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Jeffry N. on

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Some maintenance needed. Key gets stuck in the ignition and won't release when turned off. I was able to get it loose but needs attention. Cab hasn't been thoroughly cleaned in awhile. Melted chocolate on the side of the passenger seat, drink spills on the console. Needs a good "once over".

Connie L. on

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Customer did not leave a comment.

Michael W. on

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The young man that I rented this trailer from on Friday was excellent.

Greg H. on

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The location is somewhat hard to find. Recommend better signage

Jonathan S. on

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They charged me $5 extra for parking the trailer in the "wrong spot" after giving no instruction that it needed to be parked in a specific location.

Jack W. on

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Customer did not leave a comment.

James T. on

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Jeffry N. on

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Stan B. on

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Uhaul and especially this location wanted me to take trailer 16 miles further to drop off due to location being at “capacity” despite plenty of room in the parking lot. What happened to uhaul neighborhood convenience? Clerk called uhaul traffic and changed to this location. Saved me 1.5 hours of hassle.

Jeffry N. on

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It would be nice to have a truck delivered from a Hub location to the Cannon Self Storage on Hwy 58, when they don’t have what I need on-site, rather than me having to drive 7-12 miles out of my way to another location and get charged for all that unnecessary mileage. I typically schedule well in advance and sometimes have no other choice but to reserve a larger than needed truck just so I have the convenience of the Cannon Self Storage location. It’s a very convenient location for my business.

Jeffry N. on

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Customer did not leave a comment.

Kimberly J. on

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Great

TEDDY W. on

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No comment