Continuously charged multiple times for one trailer rental. Clear instructions not left for drop off at this location. Rude staff.Zackery S.
Cannon Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Chattanooga, TN 37416
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- 4.0 Average Customer Rating
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Assisted delivery in the rain.Leon G.
The staff seemed to be uninformed and clueless. I was supposed to get a furniture dolly with the truck which they did not have. They informed me that the truck only had a 16th of a tank of gas. They then sent me to another location to get the dolly. The drop off location was not correct and when I got to the other location, they felt so bad about my experience that they put in or a $50 rebate. I opened the back to put the dolly in and low and behold there was one in the back of the truck already. The back of the truck was filthy and the lady at the Pac Rat location assisted me with cleaning it out. The truck cab had cigarette ashes all over and trash in the floor. It smelled like someone had smoked 2 packs of cigarettes and a Blount in it. I will never do business with u-hAUL Again!!!Michael C.
They charge me for extra gas when I brought the truck back with the gas it had extra time when it was brought back licarltion had closed before the timeNorma F.
Customer service rep was friendly and helpfulJohn C.