Good customer service
TYRONE B
Customer Reviews for Canton House
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is the friendliest, most helpful, U-Haul location I have worked with. Please take notice of their excellent and friendly customer service. Thank you, Bryan White
JOHN Wnever got the blankets as usual. dreuto
JEWEL EIt took us 45 minutes to get the 24/7 share and the app to work, (which it never did) not the fault of this location. The local agent was helpful in getting things resolved. It was the process beforehand that was so difficult. Everyone involved either lied, omitted information or gave us wrong information. Our local storage place had said getting a 26 foot truck would be no problem. When we called to check on it, he said they didn't do trucks. The online site promised someone local would call to schedule time and place. No one did. When I called 3 days before, the agent said they were guaranteed to call and wouldn't help. I had to spend 1/2 hour on the phone 12 hours before scheduled rental trying to track down where and when to pick up a truck when I already had moving help scheduled to come at a certain time and place. The computer couldn't find a record of our reservation even though we had a reservation number.
Melodie LBest location I’ve ever used owners here and their customer service is best in class
RANDALL KSeamless transaction.
WILLIAM NExcellent experience!
Patrick PImprove app. App crashed several times while trying to take picture of trailer upon return.
Matthew RIt's hard to rate a particular U-Haul location when I had no interaction with them since I performed the pick up of the truck after-hours. Must admit I was confused why I was picking up a U-Haul at an Asian restaurant. Because the U-Haul Android app did not work (AGAIN), I went into the restaurant thinking there would be a side office handling the U-Haul business but didn't find one. Instead I called the U-Haul number and was told to remove the U-Haul App because it often doesn't work and instead was walked through the process of access the U-Haul website and my reservation. This went smoothly and I was grateful U-Haul still has customer service people located in the United States.
Richard HService was great
Carlotta MThe husband and wife team were so down to earth and professional. They represent Uhaul well. Quick in and out on pick up and return. Give them your business and you will be glad you did.
PATRICK MEverything was great but there holding my money and have yet to issue a refund even though I did everything as I should have
kenneth lFor everything you talked about with 6th avenue Decatur al put in what you agreed on in the paperwork
Cindy MI highly recommend this place. Jimmy always takes great pride and always answer my phone calls. Jimmy has a great place to eat. I will use this place again.
charles r | Overall ExperienceThey were so helpful and nice, will choose them again
ROD LNothing, everything is just fine.
JAMES MGreat people
Matthew HHardware store was closing store was a mess, while in place were somewhat helpful. It was not what I expected from Uhaul.
Patricia PIn the parking lot of a restaurant. Odd that I had to get a restaurant employee for help. Had to park and unhook myself. No problem, just odd.
Harry MSmooth transaction
joe bKeep up the great service
Richard KEverything was good
FRANKIE FConfirm/keep customer requests for specific locations. My pickup location request was not adhered to.
RANDALL DIt was dark when we returned the truck. Parking lot was semi-lit and cell reception was poor at the time of check in. Key drop box was easy to find in a well-lit area. No difficulties noted.
Kenneth KI have been charged for insurance I did not want and told the lady that I did not. I was told when I rented the truck that it was 0.79 a mile and at the end I was charged 0.99 a mile. The mileage and gas was wrong when I got the truck and when I brought to there attention they wrote on my paper where I rented the truck and said they would fix it when I returned the truck instead they did nothing. I do not recommend this location at all they are not set up with computers to see what you’re getting nor the charges they have personal cell phones only. Not a good location nor polite people!
LEEANN LGreat service
danny LClosed and difficult to access
Sharon BIt had a bad tire or something wrong with the front -end bounce bad going down the road around 40 to 50 mph and shaking really bad...
Steven HThe Canton House in Decatur,Ala is a excellent location to go to to rent a U Haul if someone ask me where to rent a u haul at I always recommend highly recommend the canton house is where I go Al the time
steven cWell when I picked up the truck Sunday morning around 11am. I got the truck with a quarter tank and smelling like weed in it. When it should of been on full and not smelling like it was. But I had to leave in a emergency to be with my Mom, so I took it. I wasn't pleased at all had to come out of pocket for 67 dollars for gas ⛽ and when I dropped it back off in Columbus Georgia it was back on a quarter tank but you guys was trying to charge my card 16.78 for what I am not sure. Other than that it was okay thank you again for your service ☺️
joyce bGreat service and very convenient located in Canton House Chinese restaurant. Friendly staff and easy to rent.
William DTires had no tread. No one checked the lights and they didn’t work either
Brandi MDifficult to find because it is a Chinese restaurant that is located off the main Street.
ESTERINE CThere was melted chocolate candy all over the cargo area.
Matthew SI did an online reservation for location in my town, got phone call trailer was only available in town 15 miles away. Pickup was fine, rented trailer for 24 hours, actually returned it 31 hours later, I'm fine with paying a two rental if need be but the location keeps billing my credit card for 3 days rental. After I had RETURNED the trailer I started getting emails & calls about the trailer whereabouts? Then calls about credit card payment when the dealer said it was issues on his end, tried to pay cash from the beginning. Will not use online Uhaul again if I can avoid them, such a hassle & annoying for a simple trailer rental.
Keith MThey went above and beyond to help me. Thank you!
Maggie GI received a text telling me to drop-off location of JONES AUTO SALES at 3925 US HWY 31 S, DECATUR, this does not exist, Janes Auto sales has moved, there i nothing at the address given, there is a U-Haul drop of point 0.25 mile up the road, after driving around searching for your location I finally left the truck at the only location I could fine.
JOE CGreat people and nice equipment!
Richard HThis location is run by the owners of a restaurant, service desk is the counter of the restaurant. Makes it a little confusing. Don't know how to communicate this to customers. Especially those from out-of-town who's just dropping off a rental.
James PThe uHaul managers at the Canton House are the best I've encountered. Service is fast, friendly, and thorough. Highly recommend this location. Randall
RANDALL KIt was terrible trying to get code to unlock and then they charged me a fuel charge even when I picked the truck up it was on empty and I had to immediately go to gas station. Terrible
Amber TThe folks at the Canton House Restaurant are simply the best.... I avoid the main U-Haul location when possible and rent from Canton House.... Highly Recommended. RKip
RANDALL KAAAAAAAAAAA++++++++++
THOMAS BExcellent uhaul facility to rent from super great operators
RANDALL KNothing it's fine
PAUL MOverall, A good experience
LINDA C | Overall ExperienceGreat people to do business with. Would use them again.
RICHARD W | Overall Experience