Customer Reviews for Canton House
(U-Haul Neighborhood Dealer)

Rating:

3.0

For everything you talked about with 6th avenue Decatur al put in what you agreed on in the paperwork

Rating:

5.0

I highly recommend this place. Jimmy always takes great pride and always answer my phone calls. Jimmy has a great place to eat. I will use this place again.

Rating:

5.0

They were so helpful and nice, will choose them again

Rating:

4.0

Nothing, everything is just fine.

Rating:

5.0

Great people

Rating:

3.0

Hardware store was closing store was a mess, while in place were somewhat helpful. It was not what I expected from Uhaul.

Rating:

3.0

In the parking lot of a restaurant. Odd that I had to get a restaurant employee for help. Had to park and unhook myself. No problem, just odd.

Rating:

5.0

Smooth transaction

Rating:

5.0

Keep up the great service

Rating:

5.0

Everything was good

Rating:

1.0

Confirm/keep customer requests for specific locations. My pickup location request was not adhered to.

Rating:

4.0

It was dark when we returned the truck. Parking lot was semi-lit and cell reception was poor at the time of check in. Key drop box was easy to find in a well-lit area. No difficulties noted.

Rating:

2.0

I have been charged for insurance I did not want and told the lady that I did not. I was told when I rented the truck that it was 0.79 a mile and at the end I was charged 0.99 a mile. The mileage and gas was wrong when I got the truck and when I brought to there attention they wrote on my paper where I rented the truck and said they would fix it when I returned the truck instead they did nothing. I do not recommend this location at all they are not set up with computers to see what you’re getting nor the charges they have personal cell phones only. Not a good location nor polite people!

Rating:

5.0

Great service

Rating:

3.0

Closed and difficult to access

Rating:

5.0

It had a bad tire or something wrong with the front -end bounce bad going down the road around 40 to 50 mph and shaking really bad...

Rating:

5.0

The Canton House in Decatur,Ala is a excellent location to go to to rent a U Haul if someone ask me where to rent a u haul at I always recommend highly recommend the canton house is where I go Al the time

Rating:

3.0

Well when I picked up the truck Sunday morning around 11am. I got the truck with a quarter tank and smelling like weed in it. When it should of been on full and not smelling like it was. But I had to leave in a emergency to be with my Mom, so I took it. I wasn't pleased at all had to come out of pocket for 67 dollars for gas ⛽ and when I dropped it back off in Columbus Georgia it was back on a quarter tank but you guys was trying to charge my card 16.78 for what I am not sure. Other than that it was okay thank you again for your service ☺️

Rating:

5.0

Great service and very convenient located in Canton House Chinese restaurant. Friendly staff and easy to rent.

Rating:

3.0

Tires had no tread. No one checked the lights and they didn’t work either

Rating:

3.0

Difficult to find because it is a Chinese restaurant that is located off the main Street.

Rating:

2.0

There was melted chocolate candy all over the cargo area.

Rating:

3.0

I did an online reservation for location in my town, got phone call trailer was only available in town 15 miles away. Pickup was fine, rented trailer for 24 hours, actually returned it 31 hours later, I'm fine with paying a two rental if need be but the location keeps billing my credit card for 3 days rental. After I had RETURNED the trailer I started getting emails & calls about the trailer whereabouts? Then calls about credit card payment when the dealer said it was issues on his end, tried to pay cash from the beginning. Will not use online Uhaul again if I can avoid them, such a hassle & annoying for a simple trailer rental.

Rating:

5.0

They went above and beyond to help me. Thank you!

Rating:

1.0

I received a text telling me to drop-off location of JONES AUTO SALES at 3925 US HWY 31 S, DECATUR, this does not exist, Janes Auto sales has moved, there i nothing at the address given, there is a U-Haul drop of point 0.25 mile up the road, after driving around searching for your location I finally left the truck at the only location I could fine.

Rating:

5.0

Great people and nice equipment!

Rating:

5.0

This location is run by the owners of a restaurant, service desk is the counter of the restaurant. Makes it a little confusing. Don't know how to communicate this to customers. Especially those from out-of-town who's just dropping off a rental.

Rating:

5.0

The uHaul managers at the Canton House are the best I've encountered. Service is fast, friendly, and thorough. Highly recommend this location. Randall

Rating:

1.0

It was terrible trying to get code to unlock and then they charged me a fuel charge even when I picked the truck up it was on empty and I had to immediately go to gas station. Terrible

Rating:

5.0

The folks at the Canton House Restaurant are simply the best.... I avoid the main U-Haul location when possible and rent from Canton House.... Highly Recommended. RKip

Rating:

5.0

AAAAAAAAAAA++++++++++

Rating:

5.0

Excellent uhaul facility to rent from super great operators

Rating:

5.0

Nothing it's fine

Rating:

1.0

The truck was extremely dirty, dirt, leaves, cigarette butts rushed ran out of something on floor of truck, neither the man I rented from or the woman that checked truck in was very nice..they were not rude, she ask me about hand trucks I had rented. I said they are in back of truck..where the man had put them, she told me to get them out of back while she checked milage. I have rent here several times, but this was my last time with Canton house. He acted pissed because he couldnt find my reservation..I found it..he just said I'll have to do it all here...like he was aggravated..the back of truck and the ramp were filthy. He knew it because he had put the appliance trucks in back.he didnt mention it, when I got to my destination I called them no answer, I text uhaul on line, the next day he called me back..he said,yeah I often dont have time to sweep them out..I'm too busy.. at very least he could have told me truck was dirty, how long had it been sitting there, that he didnt have time to sweep it out...just all round flustrating experience with the man renting it and the woman checking it in...didnt offer me a receipt when checking it in..I ask her, will I get an email with charges she said yes..you'll get email..I've probably rented from there 3 or 4 times..never again.

Rating:

5.0

The online check in and return app was horrible. Not easily understood. Tried to upload pics as requested but didn't work. Wait time to talk to representative was outrageous

Rating:

5.0

There was much confusion on where to drop the trailer; the directed location had no parking so I was directed to the Canton house. The gentleman there was super awesome and helpful and very understanding although he already had 4 carhaulers on his lot. There is a great need for these trailers elsewhere but I understand worker shortages. Thank you for helping me get my piece of history home safe and sound! I will be back with future needs!

Rating:

5.0

Convenient hours. In and out very quickly. Courteous.

Rating:

5.0

Customer friendly with prompt pickup and delivery.

Rating:

5.0

Great experience good service.

Rating:

1.0

Terrible location. Attached to a restaurant so there was a lack of attention for my return. I was also charged an extra day, when in fact I had not extended for an extra day.

Rating:

5.0

Jimmy Cai, owner-manager of this location, is the best. He secured a truck for me during a period of high demand, and was very helpful in making sure that my reservation was set up in a way that was the most cost efficient for me. He arranged return of the truck so that it was easy and convenient for me. Also worked to resolve an error in charges made by UHaul so that I didn't have to navigate UHaul's customer service line with its long hold times. I highly recommend him and will definitely rent from him again even though I live outside of Decatur. Well worth the drive to Decatur for the excellent customer service!

Rating:

5.0

easy hook up plenty of room for manuvering

Rating:

5.0

Great location to rent from... always friendly and helpful!

Rating:

3.0

This was the worst experience ever. There was no one on the premises because they were closed which I was unaware of. Took 1.5hrs to get checked in finally. I tried for 55 minutes to return the uhaul but was unsuccessful Finally after a 48 minute wait time I got to speak with someone who helped. I even drove over to the uhaul store on 6th Ave and was told by the female inside that she couldn’t help me at all!! This was the worst experience ever!!

Rating:

5.0

The operator at this location is very professional, helpful and friendly!

Rating:

5.0

None

Rating:

5.0

Overall, A good experience