I couldn't have asked for better service at this location. Friendly, professional, easy process, no wait. I highly recommend them.
Shirley A
Customer Reviews for Canyon Lake Storage And Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The last 3 questions really could use a sliding scale for an answer. This is definitely a side business with the person managing putting in a little effort. It was functional. Was it bad? No. It got the job done.
Robert SWhen I dropped the truck off here, I wasn't sure what the process was. I parked, checked the U-Haul app, and started the process through it. I was taking pictures of the truck when an employee finally came up to me and he made a joke about how I was doing his job. I mentioned the cab was dirty when I picked up the truck, and he said that they don't clean the trucks. They're only concerned with pieces of trash and things like that. If U-Haul wants to keep customers, they should have higher standards than this. The entire rental process was very frustrating and made me reluctant to rent a U-Haul again. At the last minute, they reassigned me a different-sized truck without the extras that I ordered. I had to pay more for a truck I didn't want with no extra supplies.
John HGreat response for flat tire on trailer. Only item was when I reserving the items it told me the trailer was basically free. Had a charge and then the charge reversed. When I paid it don’t reverse the charge. I wouldn’t market this deduction if the plan is to charge people after the fact.
Terry DThis process was flawless and quick. Trailer was attached for us and we were able to get in and out so quickly. Thanks for the excellent service!! Highly recommend!
Michele HGood customer service, personable, and accommodating for a last minute/day request. Understood what was needed, provided the appropriate equipment.
HARDY GGreat place. Polite and knowledgeable man in charge.
Stephen LEasy to rent here. Always a good experience.
David KEspecially helpful and friendly team. Best in class!!
JA SWe rented a one way trailer. I was advised I could drop it off at any location. We were told we could only drop it off over an hour from our destination after we picked it up, it was crazy out of the way and very ridiculous as we were close to Austin, San Marcos etc but had to drive it all the way to Canyon Lake an hour out of the way. I was very disappointed.
JESSE MThe gentleman that check me in was very pleasant , checked in the truck and trailer and had me on my way in minutes. Very pleased with the service.
RICKY NManager was most helpful in setting me up with the right equipment for my needs.
James BI was unable to drop rental and equipment off at this location due to poor communication of the site manager. My return date was confirmed both on app and during pick up with the site manager and yet the site was closed on the day my rental was due to return. I called the site manager and he reiterated that the site was 24/7 and drop off was available, when I told him it was gated and locked he told me “well, it’s Father’s Day and we are closed. I don’t know what to tell you, spend the extra money and hold onto the rental an extra day”. I then called U-Haul with this upsetting news as I needed to drop off the rental on a Sunday due to a conflicting work schedule the following day as well as not wanting to spend extra money due to the inconvenience of the site manager. I was told by U-Haul that I would not be charged for the extra day due to the inability to drop off the rental on my scheduled/confirmed day. After contacting U-Haul and speaking to the site manager, I was still charged the extra day for the rental and equipment… I am very displeased.
Nicole NUhaul to keep the system up; for customers and vendors. The only thing that wasn't a phenomenon experience with this dealer was uhaul having there system down which delayed moving by a day, which was not an issue with this amazing dealer just the system maintained by uhaul.
Candice Lnull
Gary DHe is rude
Timothy BNice and easy rental
EMMIT Knull
Melvin EEasy to rent and return
David KEasy to rent and return
David KNice and easy rental
EMMIT KExcellent service and helpful service.
Terry SHe is rude
Timothy BUhaul to keep the system up; for customers and vendors. The only thing that wasn't a phenomenon experience with this dealer was uhaul having there system down which delayed moving by a day, which was not an issue with this amazing dealer just the system maintained by uhaul.
Candice LI was unable to drop rental and equipment off at this location due to poor communication of the site manager. My return date was confirmed both on app and during pick up with the site manager and yet the site was closed on the day my rental was due to return. I called the site manager and he reiterated that the site was 24/7 and drop off was available, when I told him it was gated and locked he told me “well, it’s Father’s Day and we are closed. I don’t know what to tell you, spend the extra money and hold onto the rental an extra day”. I then called U-Haul with this upsetting news as I needed to drop off the rental on a Sunday due to a conflicting work schedule the following day as well as not wanting to spend extra money due to the inconvenience of the site manager. I was told by U-Haul that I would not be charged for the extra day due to the inability to drop off the rental on my scheduled/confirmed day. After contacting U-Haul and speaking to the site manager, I was still charged the extra day for the rental and equipment… I am very displeased.
Nicole Nnull
DANIEL SGreat service!
Jason YWell maintained lot, very clean and organized. Also allowed me to park my car outside the fence during my rental, very convenient.
John WGreat place to do business...very nice owner and great service - hooked up and disconnected when returned...would refer them to anyone!
Kevin GVery cordial and helpful. Great experience. Thank you.
SAMIR SFriendly staff and clean and organized facilities
James Vnull
DANIEL Mnull
CARLOS RWonderful customer service by JC and I would highly recommend his business! He made it seamless for a very stressful move!
Bonny Knull
PETER Jnull
Tim PService is great easy in and out with the equipment you need
John SN/A
George TN/A
George TService is great easy in and out with the equipment you need
John SWonderful customer service by JC and I would highly recommend his business! He made it seamless for a very stressful move!
Bonny KAmazing location
IANA SFriendly staff and clean and organized facilities
James VVery cordial and helpful. Great experience. Thank you.
SAMIR SGreat place to do business...very nice owner and great service - hooked up and disconnected when returned...would refer them to anyone!
KEVIN GWell maintained lot, very clean and organized. Also allowed me to park my car outside the fence during my rental, very convenient.
John WGreat service!
Jason YGood equipment, friendly service, good rates
Hunter LGreat customer service from the gentleman that runs the place.. very happy and willing to help in any way.. Definitely send anyone there...
Jason DGood services
ILIANA L