Customer Reviews for Cap & Hitch Of New England

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cap & Hitch Of New England

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Kathleen D. on

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left truck with more gas than left with, but was charged for additional gas.

STEVEN K. on

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The site did not know I was coming. It took 1 hour and 20 minutes to get my trailer. They never registered me in the system and I received no paperwork so when I went to drop it off there was no contract in the system(had I gotten into an accident I would have had no insurance coverage even though I paid extra for it because technically I was not in contract. And had I been stopped it would have looked like I stole the trailer because I had no contract). Because of that it took another 40 minutes to drop off. The ball was not attached properly so the trailer fell off as I was driving(luckily I had read the safety instructions so I was able to pull it off the road w/out getting into an accident). The floor of the trailer made all my items dirty. I still don't have a receipt of the contract 2 days later.

Bert S. on

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No visible U-Haul sign.

christina R. on

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Customer did not leave a comment.

Debra L. on

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Truck was not ready and was covered in snow when we arrived to pick it up. It took 40 minutes for them to clean the snow off the roof.

Bob S. on

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nice/easy transaction

rich G. on

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This location is fine. I would have preferred to have picked up where I reserved the trailer.plus they never knew They had a trailer available. overall very friendly and helpful.

DAVE J. on

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Customer did not leave a comment.

juan P. on

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Customer did not leave a comment.