Moving Truck Rental in West Springfield, MA at Cap & Hitch Of New England
(U-Haul Neighborhood Dealer)

103 reviews

2001 Riverdale St   West Springfield, MA 01089
(Conveniently located near the south end of Holyoke RT 5)

(413) 747-9043

Hours

  • Mon-Thur: 8 am - 6 pm
  • Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(413) 747-9043

2001 Riverdale St
West Springfield, MA 01089
(Conveniently located near the south end of Holyoke RT 5)

Services at this Location:

Hours

  • Mon-Thur: 8 am - 6 pm
  • Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in West Springfield, MA 01089

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Customer Reviews

Average Customer Rating

103 reviews

Let us know what you think.
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Write a review
Rating:
5.0

Very professional and friendly

Lynne L. 
Rating:
5.0

I rented about 5 trucks in the past two years. This was the best most organized experience.

Richard Z. 
Rating:
5.0

Extremely easy. No fuss. The guys were awesome.

ALYSSA C. 
Rating:
2.0

left truck with more gas than left with, but was charged for additional gas.

Kathleen D. 
Rating:
1.0

The site did not know I was coming. It took 1 hour and 20 minutes to get my trailer. They never registered me in the system and I received no paperwork so when I went to drop it off there was no contract in the system(had I gotten into an accident I would have had no insurance coverage even though I paid extra for it because technically I was not in contract. And had I been stopped it would have looked like I stole the trailer because I had no contract). Because of that it took another 40 minutes to drop off. The ball was not attached properly so the trailer fell off as I was driving(luckily I had read the safety instructions so I was able to pull it off the road w/out getting into an accident). The floor of the trailer made all my items dirty. I still don't have a receipt of the contract 2 days later.

STEVEN K. 
Rating:
2.0

Truck was not ready and was covered in snow when we arrived to pick it up. It took 40 minutes for them to clean the snow off the roof.

Debra L. 
Rating:
4.0

nice/easy transaction

Bob S. 
Rating:
3.0

This location is fine. I would have preferred to have picked up where I reserved the trailer.plus they never knew They had a trailer available. overall very friendly and helpful.

rich G. 
Rating:
4.0

Check in was too long. The counter person had trouble processing my express check-in reservation. The Uhaul trailer was not swept out.

Paul M. 
Rating:
5.0

The vehicles steering is completely horrifying. You turn the wheel left it goes right and vis versa.the vehicle needs to be fixed in the front end. Not safe

JUSTIN S. 
Rating:
2.0

Had requested equipment - none of which was in the vehicle at pick up, needed to drive to another town (note extra mileage which I had to pay for when I turned in the truck) to pick up blankets for the move. Can not say enough positive about the Uhaul location in Northampton, MA we visited on this same day. An early morning planned move turned in to a 2 day event as by the time the truck was ready, equipment rounded up it was after supper time - moving crew decided to eat, rest and start in the morning. I definitely do not find fault with the young man that helped me originally but the manager was rude at best, so no I would not recommend this facility in West Springfield, I will recommend Northampton.

Eric M. 
Rating:
4.0

Great experience

LAURA K. 
Rating:
1.0

it is so crazy i went there get a haul track and they charged me almost $70 for 1 hour which is i drove 28 mile thats ridiculous . i think u guys should take care of it that kind staff not to happen . i definitely not recumbent this location to my any friend !!! and also i start telling seller person thats not ride and that not the first time I'm renting uhaul and he just ignored my talk and said thats what i have to pay blah blah .... definitely poor service ..

Vugar A. 
Rating:
4.0

There was lots of confusion as the previous person never dropped off the trailer I was supposed to pick up, even though someone from cap and hitch called me the day before to confirm my reservation. There seemed to be "no record" of who called from where. I would suggest a re-confirmation to the previous customer before calling me could have saved me an hour wait in the store. Ultimately I was forced to take a smaller trailer.

CORRINE L. 
Rating:
5.0

Great customer service very friendly and accommodating.

KATRINA S. 
Rating:
3.0

Employees should be more familiar with rental procedures so it doesn't take so long.

BETSY B. 
Rating:
5.0

Excellent service. I would highly recommend this location to anyone needing to rent a truck in the Springfield area.

Christopher W. 
Rating:
5.0

no comments

ELOY C. 
Rating:
5.0

Efficient, easy, friendly process.

Patricia W. 
Rating:
5.0

Super friendly staff, fast worry free transaction. Will definitely use in the future,

CARLOS R. 
Rating:
5.0

Awesome customer service, made it very easy for me!

MARIA B. 
Rating:
5.0

Got exactly what i needed with no drama. Great location. Highly recommended.

ANTHONY M. 
Rating:
5.0

The Uhaul credit card system was down which lengthend the check out process.

DIANE S. 
Rating:
5.0

Excellent customer service

CAROL C. 
Rating:
5.0

While the location and the staff at Cap & Hitch were friendly and helpful, I cannot say the same for the uHaul company itself. I had reseverved a 26ft truck well over a week before needing it and recieved a confirmation for my reservation. Less than one day before I was to pick up the truck, I received a call from UHual that the 26 foot truck would not be available and instead I would be recieving a 20 foot truck and possibly a trailer at no additional charge. I voiced my concern that I did not feel the 20 ft truck and trailer would be big enough for what we would need. As it turned out, the truck was not big enough, we had to go back to pick up the trailer (which forced us to pay our moving help for an additonal hour!!) and even then we ran out of room. I know for a fact that our items would have fit in the 26ft truck as that we the size truck we used to move into this location and we have not increased our belongings. UHaul made our move more stressful than it needed to be.

TRICIA O. 
No reviews have been submitted for this location.

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