Customer Reviews for Cape Fear Appliance Service
(U-Haul Neighborhood Dealer)

453 reviews

2445 Carolina Beach Rd   Wilmington, NC 28401

(910) 763-8437

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 763-8437

2445 Carolina Beach Rd
Wilmington, NC 28401

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great staff, highly recommend them!

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Preston C. 
Rating:
4.0

Customer did not leave a comment.

TAMMI P. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Cody A. 
Rating:
5.0

Customer did not leave a comment.

BOBBY N. 
Rating:
5.0

The lock on the back of the truck was difficult to open; install a better lock because if this was after hours, I wouldn't have been able to take the truck. The woman at this location is really on top of things and she was impressive. I will rent here again because of the service.

GEORGE K. 
Rating:
5.0

The folks at Cape Fear Appliance are very responsive and helpful. Thanks for great customer service!

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Brett W. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN F. 
Rating:
3.0

Cheryl was very thorough and helpful from start to finish.

DENISE C. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP N. 
Rating:
4.0

Shelley and staff very helpful and nice. Locaton/showroom could be a little neater and cleaner

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
4.0

Customer did not leave a comment.

SARAH D. 
Rating:
5.0

Customer did not leave a comment.

Kirill K. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Ramona was great to work with.

MACK H. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Very helpful personnel. Only problem we had is the 10 ft. vans need another step-down on the bumper.

RICHARD J. 
Rating:
4.0

Customer did not leave a comment.

Sandra W. 
Rating:
5.0

Customer did not leave a comment.

PETER N. 
Rating:
5.0

Cape Fear Appliance came through for me when the originally scheduled drop off location -Earl's Wrecking -refused to accept the rental trailer. I was told that "We aren't taking trailer returns". Leaving me to start calling U-Haul locations to find someone who could help. Thank you Ramona at Cape Fear Appliance for your assistance

Ed M. 
Rating:
5.0

Ms RAMONA IS A CONSUMMATE PROFESSIONAL

ROBERT K. 
Rating:
4.0

Customer did not leave a comment.

WILLIE G. 
Rating:
3.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Nothing I can say. The receptionist was rhe b÷at and very polite. I will be referringand using them in the future. BLESSINGS ALL

GLORIA F. 
Rating:
5.0

Ramona was just awesome, one of the best parts of our trip. She worked her butt off, was enjoyable, delightful, and "entertaining". We will always remember Ramona. And we love Bo Berry Bisquits now! ;) You better pay her well, and do what you can to keep her around.

WESLEY H. 
Rating:
5.0

Awesome

Scott W. 
Rating:
4.0

Customer did not leave a comment.

Wanda B. 
Rating:
2.0

Waited 15 minutes while the UHaul rep cleaned the floor of the truck while I was told she was checking the fuel gauge and miles. That put me behind my schedule.

DENNIS H. 
Rating:
5.0

Ramona was awesome. Customer service was superb and I was in and out quickly.

WAYNE J. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Gloria W. 
Rating:
5.0

Very efficient and professional customer service. Thank you

AUSTIN W. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Awesome staff inside. Not only were they professional, they are fun! Made my day!!!

Sheri C. 
Rating:
4.0

Store appearance with appliances. Need more order

Levern C. 
Rating:
2.0

Customer did not leave a comment.

BRANDON K. 
Rating:
5.0

Excellent over all the lady working the desk was helpful and I for would definitely recommend

Aaron H. 
Rating:
1.0

Returned with a smidge under 1/4 tank because the needle looks ok and was charged $50+ dollars for 1/32 of gas! Seems like a tourist trap to me. I've made several rentals in the past month or so and this location will make me look at other companies it's so shady

KENNITH D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
4.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Great customer service. Went out of their way to help me find what I needed with short notice.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Nothing at this time

Albert I. 
Rating:
5.0

Customer did not leave a comment.

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

Ziara M. 
Rating:
5.0

Don't charge extra mileage if it's over a little

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Customer did not leave a comment.

Ruth N. 
Rating:
3.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Sarah P. 
Rating:
5.0

Great service

DURVIN S. 
Rating:
5.0

The staff at Cape Fear Appliance Service are always so helpful with my rentals!

RONALD G. 
Rating:
1.0

No.one was there it was a bar/laundromat very run down had to drop at another location which I found on.my own

mike M. 
Rating:
3.0

Customer did not leave a comment.

Alex D. 
Rating:
2.0

The lady that checked us out was very unprofessional. She used curse words and complained a lot about past customers etc. She was very short with the way she treated us and complained constantly about everyone coming in at the same time and people being at the door waiting for her when she came to work etc. She explained that she would charge us if the truck was not cleaned out so we made it a point to clean it out and made sure no trash was left in it etc. she still charged us $25 cleaning fee and I know good and well that truck was clean when we brought it back. We didn't even keep it the full 24 hours. We took two loads of furniture and that was it. I will not use this location or Uhaul again for that matter. I've used other truck rental companies in the past and never had any experience like this with them.

Terah W. 
Rating:
5.0

To explain about taking of all the pictures that the company asks. Not ALL people have access to this even though most have phones that do. My mom doesn't. She's older and you need to keep things simpler.

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

LAZETTE L. 
Rating:
5.0

Ramona was fantastic!!

Perry S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

We dropped the equipment a d all went well as far as drop off receipts. Thank you

JENNIFER D. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
3.0

29.95 + 5= 50.95 +12.00= 62.95 that price makes a lot more sense for a 4 hr Rental. 130.$ for 4hrs is highway robbery

Natalie H. 
Rating:
5.0

prefer to have a text,email or phone call confirming return acknowledgement.

Richard C. 
Rating:
3.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Employees at this location are extremely friendly and helpful. This, to me, this is the first and most important component to excellent customer service. I really hope this review is read and taken into consideration. And I also hope they are acknowledged for representing Uhaul in an above average manner.

Tandenika C. 
Rating:
4.0

The paper work process took way to long

Alice E. 
Rating:
5.0

Nothing needs to be improved, it was smooth

Richard N. 
Rating:
5.0

They two people working were very friendly and helpful. We will use this place again.

Erick and Jessic D. 
Rating:
4.0

I did not want to do self check in or out. Was upset that I was forced to do that

Robert M. 
Rating:
5.0

Great service. I was late bringing it back. She helped me get things done in very professional manor. Thanks

Kevin R. 
Rating:
5.0

Excellent service.

Gwendolyn R. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

Linda Z. 
Rating:
4.0

None, just great customer service.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Very friendly and helpful personnel!

Morgan C. 
Rating:
3.0

Customer did not leave a comment.

Stewart O. 
Rating:
3.0

Customer did not leave a comment.

Sarah W. 
Rating:
5.0

Customer did not leave a comment.

Megan P. 
Rating:
5.0

Customer did not leave a comment.

Marc M. 
Rating:
5.0

Customer did not leave a comment.

Julia L. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Crystal C. 
Rating:
5.0

Always a breeze. Its about my 5th time doing business here. The customer service is quick and simple. The best surprise is recieving your money back for the miles you dont use. Super inexpensive in the long run.

Tunisia C. 
Rating:
5.0

Customer did not leave a comment.

Patricia O. 
Rating:
2.0

I initially got to the location, the lady seemed to be disgruntled and impatient. I was in my car talking to my uncle trying to decide which vehicle that I wanted to rent. She was outside and asked if I was going to rent a Uhaul, I said yes and I would come inside in a minute. She went back to the Uhaul she was moving and made a face similar to someone who was impatient. I tried to be courteous by saying I wasn't ready to go in yet and would in a few. When I did go in it took a long time to do the paperwork due to the computer not working correctly, this has happened before when I have rented from this location and would think it would had been fixed by now. During processing the paperwork, the lady made faces and remarks about the computer taking a long time and how the morning got started at 8:30am. I didn't say anything because of how I was treated initially outside. To be honest if another Uhaul company had a van, I would've left and went to another; but no one had one. I tried calling other Uhaul companies that was close. When I've rented before even though the computer took a long time to process the people working there was pleasant and didn't make impatient remarks or faces. I was unhappy with the service of the lady working there. If she was upset at someone else, it's shouldn't had transferred to a paying customer. Thank you, Mary Donnell

Mary D. 
Rating:
5.0

Customer did not leave a comment.

glenda W. 
Rating:
5.0

Customer did not leave a comment.

SUSAN F. 
Rating:
5.0

Nothing

Lisa M. 
Rating:
3.0

Customer did not leave a comment.

Ericka H. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Anna C. 
No reviews have been submitted for this location.

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