Customer Reviews for Cape Fear Appliance Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cape Fear Appliance Service

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KIDRA B. on

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Make sure that your trucks are in excellent condition before your tent them out to poeple

Richard R. on

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LINDA S. on

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Tysheia R. on

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Addie P. on

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Everything was taken care of, and using the equipment was easy, and renting it was super easy. I was in and out.

Dianna H. on

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Austin B. on

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Paul C. on

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Original drop off location was not open for my scheduled pick up and no after hours pickup available. I received no call about this information the day before which delayed my move. I called U-Haul and received a new location and 50 dollars in credit.

Bruce S. on

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Great people to work with

William B. on

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Portia S. on

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Thomas M. on

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Thankfully drop off was much more knowledgeable . In and out of there in a short period of time ...can’t say that for pick up location

Danielle N. on

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Charles G. on

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Gerald B. on

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Teresa H. on

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Very easy to pick up

Walter W. on

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I did the online self-return since the Cape Fear Appliance store was closed. It was easy enough, but no one told me in advance that I would need to do that - and I would not have known had I not called U Haul for guidance. Plus, Pinnacle Storage, where I unloaded and stored my stuff, was able and willing to take the truck, but I was not able to leave it there due to the contract; it would have been much easier. Thank you

MARY D. on

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MICHAEL S. on

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Tony R. on

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Anita H. on

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Very helpful and friendly

Ian L. on

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Alex S. on

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I did the rental through the app. I got there and the service rep was there and helped make sure I could access the truck and went above and beyond what he had to do to make sure my rental was what I needed. I’d suggest even if you are going to bring the truck back to have someone drop you off and later pick you up because parking is tight there. But I cannot say enough about the level of customer service.

Nicholas C. on

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BARBARA A. on

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Everything was nice, personnel very attentive.

Brantley E. on

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CAROLYN M. on

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The online process is way to much. I'm old and anyone who is not computer savvy, it's too complicated.

Henry F. on

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Every U-Haul rental property should be as professional and accommodating as this location.

Thomas A. on

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Iris C. on

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I reserved a truck and a dolly however; I didn’t realize that the truck we rented didn’t have a loading ramp. By the time I realized it, it was too late to upgrade the truck. I’d just assumed that they all had loading ramps! I wish someone had pointed it out especially since I also reserved a dolly. We couldn’t move half of the stuff we needed to move! Now, I have to rent another truck but, I really don’t have the money between trying to move and this hurricane that’s coming!!

Kenneth P. on

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Excellent customer service and very friendly. I will only rent from them because how easy they made renting UHaul.

Jamie R. on

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Nancy H. on

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John, was excellent to work with, we called 1/2 hour before he closed, he had us in a truck with everything we needed within that half hour. I have used U haul for all of my moves even across country. I have never been disappointed, I’m pretty sure that I will use them again if needed. Thanks Uhaul.

Darien D. on

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Tunisia C. on

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Friendly staff. Clean trucks. Hassle free réservations.

bill M. on

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Ann N. on

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Pam H. on

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We originally thought we were getting a closer location. But John’s communication the Saturday before our pick up was much appreciated and very helpful. Big thanks to John .

Trevor D. on

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Had trucks turned direction to make pull out easy.

Michael G. on

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STEVEN D. on

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Don't understand why I was charged additional $37.00 ? No bill or explanation!

Holly A. on

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Marvin T. on

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neil K. on

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Gregory J. on

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Sharonnie M. on

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Super nice lady and convenient location. Only place I'll ever rent from now.

Airianna S. on

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Hunter M. on

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David J. on

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David N. on

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It was an appliance shop with a super tight parking lot for large trucks. Nice enough lady inside though.

brian T. on

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Wow, what a move! Thank you so much for having a truck available when we needed a plan B! The lady working was awesome and if I ever move again (which I hope I don't!), I'll be back!

Michael V. on

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It has a very small parking lot and it's not the easiest to pull into, but the rep was very nice and helpful.

Gary P. on

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Chad T. on

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Love the mobile check-in! Truth be told, I had a Penkske truck reserved & when I went to pick it up at 7a.m. I was told, “sorry, we don’t have a truck for you, would you mind driving 35 minutes away to pick one up” Having movers lined up, that was not an option. After a little panic I remembered seeing u-haul offering after hours pick up. Thanks for saving the day!

TUNISIA C. on

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Renting a truck was quick and easy. No hassle! Would rent again the next time I need a truck!

mark A. on

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Virgil S. on

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Everette B. on

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Bailey K. on

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What a great office staff. you can tell they have been working together a while because they work together well.

LIONEL S. on

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LEA D. on

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Guy N. on

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Clean up parking lot some- yard debris, cig butts, weeds- not wanting manicured- just a little more clean and appealing.

Barbara R. on

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Luis M. on

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Excellent Customer Service

Nancy W. on

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Sijbout D. on

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Tom F. on

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The location is really a used appliance store. Not clean. Piles of junk appliances look for homes like dogs in a kennel. Clerk couldn’t be bothered to leave her cell phone and computer screen to talk to us. She said to just lay the key on the counter and she’d take care of it later I received email invoice in half hour. I tried to cal the drop off number at 4 in the afternoon on a Wednesday and was connected to voice mail. Frustrated with phone tag I sent copies of my contract showing extra days on the contract thinking that would communicate my displeasure of being charged extra days. About 8:45 next morning this same surly clerk called me to ask what my problem was. After we interrupted each other trying to make our point I told her to shut up and READ the email I sent that had pictures of my contact showing the number of days allotted. She put me on hold for at least 5 minutes only to come back to say she couldn’t do anything about it and started reading me some corporate number to call I admit I lost it at this point. She said she didn’t have to listen to me cuss her out. I told her as long as she kept on the line she would hear plenty more She hung up

PATRICK G. on

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Awesome service! Very friendly!!

William D. on

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Curtis L. on

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Great experience despite my undesirable move!! I would use uhaul again although I hope to not have to.

Karla L. on

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This experience was top-notch Excellent, start to finish!!! One of the most no-hassle, easy in & easy out rentals I have ever experienced. Plus, the representative was helpful, efficient and pleasant.

Robert V. on

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The staff was attentive, knowledgeable, professional and very enjoyable process !!!

Robert S. on

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William R. on

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Austin B. on

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Mae S. on

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Roy K. on

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Raya W. on

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Great staff! Will rent from again!

Vicki P. on

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Michael C. on

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Well the truck was fine as far as pickup condition, I thought, except I needed to sweep out the rear of the truck before loading it. And the cab smelled like smoke. The side of the truck said "Gentle Ride Van" and it felt every bump along the 3200 mile trip.I was driving their Largest truck. I am now wearing a back brace because of it These folks also didn't let me know there was preexisting damage to the top of the truck that allowed water to pour in, in the rain. Now Thankfully it didn't rain a bit on my trip, but once unloaded back here at home, I waited to the next day to take it back to the Auburn Location, well it rained that nite and drenched the back of the truck. I was hauling my late mothers antiques that are well over 150 yrs old in that truck, and I found a slip in the glove box where I kept the uhaul contract that stated that the last renter signed a waiver to the fact of the damage and had to agree to sign that waiver that uhaul wasn't responsible for the water damage. The whole idea that this Wilmington uhaul wouldn't have told me that upfront is mind blowingly inexcusable to me ! So Make sure when you rent a truck from uhaul and your taking valuable stuff on it, that you question the integrity of their trucks. The extra surprising thing to me is that I never would have thought that this would have been the case , because the truck had 17,118 miles on it when I picked it up. When I returned the truck to the Auburn California store we opened the back of it and it was wet all over from the previous nites rain...The auburn uhaul guy said wow that's alot of water, and he jumped up in the back and saw where someone had cheaply patched the left front corner with tape, etc. ...I've rented many uhaul trucks over the decades, and the lack of communication about this potential hazard leak makes me aware that IF I rent from uhaul again , I'll be more weary of their condition, but I also hope this will prompt the company to fix things correctly when damage occurs before potentially having some one ruin their stuff !!!

Shawna R. on

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Gary C. on

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GREAT CUSTOMER SERVICE AND EXPERIENCE. OFFICE LADY WENT OUT OF HER WAY TO EXPLAIN EVERYTHING TO US IN DETAIL. WE APPRECIATED IT.

Thomas W. on

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No problems very quick to drop off.

Tiasonn C. on

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Company manger as she claim herself to be is very rude & nasty!

Richard L. on

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Lady that worked there was very helpful and answered very guestion

Latonya W. on

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In, Out, Easy!

THOMAS N. on

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Fast and easy truck rental. I don't know how it coddle improved.

Amy C. on

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Eric K. on

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henry G. on

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Vincent G. on

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William H. on

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It is not the pick up location that was the problem, but you changed my reservation, the actual truck reserved, twice and changed to pick up location three times, with the last pick up point relayed to me as I was on my way to pick up the truck. I will never use uhaul again, and will not recommend it to anyone who I know that is moving.

ROBERT W. on

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Charles H. on

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I rented from this location 2 times recently and both experiences were excellent. Very nice people too!

Bettie W. on

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The lady that helped us was super nice and cheery. In and out quick and smooth.

Susan C. on

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Greg O. on

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Susan C. on

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Matrin P. on

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Nothing to complain about. The staff was great, the truck was clean, and everything went as planned. Will definitely be back.

Deborrah H. on

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Friendly and helpful staff.