Lot was full when we arrived with truck after Uhaul requested us to drop off here instead of the gated storage unit with an actual person we were originally at, just 11 miles away. They are closed on Sundays. Thought I'd be given a $90 discount, cost me $60 plus hours of my time. When we pulled in ON TIME and circled around building, lot was full of trucks and trailers, no where to park. Closed on Sundays. Another lap around and one of the Uhaul trucks back door flings open, 3 dudes jump out. Inside is a mattress and tons of garbage like they were living in it. A Wilmington police car pulled in and 1 of the guys takes off. Office takes off after him. I spend the next few hours trying to download the app and take pictures of where I squeezed it onto side street. ONLY to be told I have to pay $60 before I can actually return the truck because NOW it's an hour late!!!??? WTF. I would have gladly paid the $90 and left it at the original location I requested where our storage unit is and not wasted my time and put myself in that type of situation!!
Bryan S
Cape Fear Appliance Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, NC 28401
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Customer Reviews
- 4.0 Average Customer Rating
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The rep at this location is very knowledgeable and helpful. However the truck that was assigned to me didn’t have any heat and my child and I was FREEZING during our travel. Was not happy about that at all. I would like to speak to someone about that as well.
Dominque WPerfect
BEVERLY BIt was Sunday so I knew no one would be there not a problem. But the driveway was on an incline making it difficult and they driveway was narrow.
JAMES MClean the vans! Mine smelled like garbage and the interior cab wasn’t clean.
ALEXIS E