After hours drop-off so no staff.
JARED K
Customer Reviews for Cape Fear Appliance Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sales attendant gave clear and precise instructions on the rental with aid I needed to clear the yard easy and safe. I`ve rented at this location in the past and I am very pleased with the service and the vehicles. I will definitely keep this location as my go to place and will recommend it for anyone I know.... Cape Fear Appliance Service 2445 Carolina Beach Rd Wilmington, NC 28401
LARRY BYour app that I HAD to use was a disaster. Also, when the app didn’t work, nobody ever returned our call.
Suzannah LNothing every thing was perfect!!!
LOUIS SThe truck was super clean and the manager explained everything I needed to know about the truck and my rental. I highly recommend!
SHARI UParking lot is very tight, but staff is fantastic and VERY accommodating.
MARTHA GWe returned our rental a day early. We were not given any receipt at drop off. We came by today and it still had not been entered as returned. I called the call center and was told that the return was not logged in yet and that the location had closed early, but a receipt for return should be in the email tomorrow. Then I get a satisfaction survey form you... As of tonight, I still do not have confirmation that our return was logged in. This makes it look as though we kept the rental an extra day instead of returning early.
DONALD DFriendly staff and easy to work with
JOSHUA HNothing
Christina RThere was little to no on-site support at pick-up. There were 2 individuals working at the time & it was as if "I was bothering them." They did not want to be bothered with mechanical issues with the truck. If you can imagine, I was told that I needed to call roadside assistance for the truck...this was even before we left their parking lot. I left 2 voicemails after leaving & no one had the courtesy to return my calls.
nicholas rVery friendly lady at that location..very helpful and nice
KENNETH PGreat experience. Keep up the good work!!
WILSON JEverything was fine, no complaints!
DALE BEverything went smoothly. The lady who handled our rental was helpful and professional!
Grace TAfter hours drop off went smooth other than app locked up a couple of times while taking pictures
George DOn my rental: 1) the cab stunk of smoke so badly I wouldn’t put anything or anyone else in there. I aired it out overnight but I had a headache after driving for an hour. 2) the passenger side convex mirror was missing - it was a major nuisance and could have been very difficult for a rookie driver. 3) the roof did leak - it was only misting but I got water inside the box. Overall the truck was fine but that is my feedback for improvement. Staff was very helpful on phone. I used the app to pick up after hours.
Robert PLot was full when we arrived with truck after Uhaul requested us to drop off here instead of the gated storage unit with an actual person we were originally at, just 11 miles away. They are closed on Sundays. Thought I'd be given a $90 discount, cost me $60 plus hours of my time. When we pulled in ON TIME and circled around building, lot was full of trucks and trailers, no where to park. Closed on Sundays. Another lap around and one of the Uhaul trucks back door flings open, 3 dudes jump out. Inside is a mattress and tons of garbage like they were living in it. A Wilmington police car pulled in and 1 of the guys takes off. Office takes off after him. I spend the next few hours trying to download the app and take pictures of where I squeezed it onto side street. ONLY to be told I have to pay $60 before I can actually return the truck because NOW it's an hour late!!!??? WTF. I would have gladly paid the $90 and left it at the original location I requested where our storage unit is and not wasted my time and put myself in that type of situation!!
Bryan SThe rep at this location is very knowledgeable and helpful. However the truck that was assigned to me didn’t have any heat and my child and I was FREEZING during our travel. Was not happy about that at all. I would like to speak to someone about that as well.
Dominque WPerfect
BEVERLY BIt was Sunday so I knew no one would be there not a problem. But the driveway was on an incline making it difficult and they driveway was narrow.
JAMES MClean the vans! Mine smelled like garbage and the interior cab wasn’t clean.
ALEXIS EAll was great and professional
Genevieve BShe was awesome. Very helpful and kind.
GHADIR AI don't know much about it because I dropped it off on Sunday. However after I put the keys in the drop box, on Monday they promply processed it and sent me an email receipt.
JEFFREY SI had a great experience with my experience. I would absolutely rent here again for my next U-Haul needs.
Alexandra CI was over charged
Gabrielle BThe lady running the place is awesome. Very knowledgeable, and knows what to do. A definition asset to your company.
William FAbsolutely wonderful.
Ernie HThe representative was very professional and polite. She explained everything that I needed to know about renting a U Haul it was my first time
LATONYA SSales lady was fantastic!!
carla bSmall parking lot and hard to pull into off of main road
Eric JThank you!
Jane FEverything was excellent
Cathy GAwesome
Alphonso RA safety chain on the tow dolly was faulty at pickup but everything was otherwise excellent
Jessica GThis is the only U-Haul store I use... Best service ever
Angel CStaff very friendly, vehicle very clean
Angel CHad to leave key in drop box because they closed at 5. When I called the next day I was told it hadn’t been returned even though I received a confirmation email it was returned. It took 2 phone calls to finally resolve that it was there!
robin sThis was the best U-Haul experience I ever had. Clean truck and everything worked perfectly.
Thomas SIt was a bit disturbing that the location was closed when I returned the truck. I know it was the Friday before Christmas, but it was 2:00pm when I came by. There were issues withe truck and I was a day late returning the truck. I had to call customer support at that time and again to explain the charges made to my account. None of that would have happened if someone had been at the location to help me. Otherwise it was a decent experience.
Debbie DPerson was busy and I stood waiting for at least 30 minutes. Also return parking lot was very crowded and small
Calvin SAutomatic Towing light on once you start engine Be better to this manually Thanks
Alex VI wish all managers prided themselves on the cleanliness of their vehicles.
Andrew CKnowledgeable and helpful staff. Took time with me to give good advice on what to do and not to do. Reasonable rates.
William KThe management was extremely helpful and a pleasant to work with.
Raymond TA owner is super nice and had very clear instructions!
ashley fHorrible experience. Mobile check in was difficult- website would not recognize my location and the store was closed. Once I got the keys, I discovered all the tires were very low on PSI. One tire was almost completely flat. I had to wait 45 minutes for roadside assistance. Once he arrived it took another almost half hour to determine he didn’t have the equipment to fix the problem. Another team member had to meet us to change the tire which actually had a nail in it. All in all it took me over 2 hours to be able to leave the rental location since they didn’t have a similar vehicle I could take. I would never do another U-Haul rental from a location that is not open (and this was during normal business hours).
Allison SThe pickup and return process were very easy. Had to contend with many wasps around the property while I was picking up the truck.
Christian MLocation was a little sketchy but the lady we dealt with was great!!
Amy M