Customer Reviews for Capital Automotive Group
(U-Haul Neighborhood Dealer)

130 reviews

1719 Trammel Fresno Rd   Fresno, TX 77545

(281) 431-0884

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 431-0884

1719 Trammel Fresno Rd
Fresno, TX 77545

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

THE WIPER ON THE TRUCK WERE NO GOOD AND I HAD STOP AND BUY NEW WIPER ON THE WAY..

JOSE B. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline A. 
Rating:
5.0

Customer did not leave a comment.

Fanzetta B. 
Rating:
5.0

Customer did not leave a comment.

LAQUE B. 
Rating:
5.0

The truck had some transmission issues when down-shifting. It was, however, easy to drive and was just the right size for a room of furniture. The service was excellent. The gentleman was friendly and efficient. I am glad I found this location.

Robert F. 
Rating:
5.0

Please have a parking or a space where a costumers can leave the personal cars and a place to return a truck after hours.

DIDIER B. 
Rating:
5.0

Customer did not leave a comment.

Garvin M. 
Rating:
1.0

Stating a gas tank was full when it was only a quartet full and then charging customer for returning with a quarter tank.

MARCO R. 
Rating:
5.0

Customer did not leave a comment.

GERRALE H. 
Rating:
3.0

U-Haul was the worst experience. The dispatch system, the app, and the stores don't have the capability to help customers appropriately. The entire system (especially training of employees) needs to be overHauled.

MOAZZAMQ J. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

BOBBY M. 
Rating:
3.0

Actually be in the office when customer arrives. Clean the trucks out after EVERY use. There was a kids toy, trash, and dirt in the cabin of the truck

Gilisa W. 
Rating:
3.0

Open on time

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
4.0

I don't think driving to Manvel and back was $20+ worth of gas but nor do I think an advertisement of $19.95 but you end up paying $75 it's great either.. other than that everything was good.

MICHAEL R. 
Rating:
4.0

The uhaul was itself not well maintained . It was dirty and was not driving well

Navin R. 
Rating:
5.0

Customer did not leave a comment.

KOLBY R. 
Rating:
5.0

Customer did not leave a comment.

EDDIE S. 
Rating:
5.0

Employee Jamall Thomas was beyond excellent in courtesy and professionalism.

Christopher G. 
Rating:
5.0

Wonderful staff, very clean vehicle and location was perfect.

Susan B. 
Rating:
3.0

I was not informed about the .99 per mile rate at the time of pick-up

YOLANDA S. 
Rating:
3.0

Excellent Customer Service!

ESTHER B. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Trina L. 
Rating:
5.0

Customer service was very helpful and knowledgeable. Will continue to rent here. Thank you.

JULIUS C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
3.0

Customer did not leave a comment.

Eddie G. 
Rating:
5.0

I am so pleased with my rental experience at this location...everything went so smooth with the whole process. We will definitely be returning customers...we FINALLY found a place with great customer service and clean and well maintained vehicles.

Alisa T. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
1.0

Overall, my rental experience with U-haul is bad, I reserved the truck and appliance dolly on July 1 for August 14. Then I got a call on Aug 7 that they are changing my pick-up location and I confirmed that I still need the appliance dolly. On August 14, I showed up at the pickup location and the guy just said they don't have an appliance dolly and that's it. The guy was not very helpful at all and I end up buying an appliance dolly because of that. I will try another moving rental next time before going for u-haul.

Romelito V. 
Rating:
5.0

The guy was really nice, and had excellent customer Service. The drop off location person was very nice as well. The process was seamless from pickup to dropoff

FREDRIC W. 
Rating:
1.0

This location gave us a truck with no gas, side mirrors that kept swinging out of place while driving and the truck kept overheating and burning my feet on the passenger side. The worst experience with U-Haul ever.

ALISA T. 
Rating:
5.0

Customer did not leave a comment.

RAY O. 
Rating:
4.0

No complaints. Smooth experience

CRISTAL P. 
Rating:
1.0

Don't use this location or in site rep

Nicholas H. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Customer did not leave a comment.

EDGAR M. 
Rating:
5.0

The Gentleman I rented from in Fresno, TX knew what he was doing so the process was very streamlined! Equipment was clean and ready to go!

GLENN G. 
Rating:
5.0

The experience was excellent. Great customer service. Would definitely use this location again. Will reccomend this location to others.

STUART M. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIA W. 
Rating:
4.0

Customer did not leave a comment.

Carmyn W. 
Rating:
5.0

great service quick and efficient thanks for everything

LATASHA E. 
Rating:
5.0

Hire more employees like Angela

SONJA W. 
Rating:
5.0

J.T was amazing. He was very helpful & patient. This will be my #1 spot for uhaul… Thanks J.T

TATRISILA S. 
Rating:
3.0

Customer did not leave a comment.

Tony P. 
Rating:
5.0

Customer did not leave a comment.

JAMALL T. 
Rating:
5.0

Customer did not leave a comment.

Braden T. 
Rating:
4.0

The only reason I put N/A on if I would recommend this location to a friend, is because it was a long way from my house..

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

mark D. 
Rating:
3.0

Informed the customer that if they do not pick up their truck/equipment at the exact scheduled time, their initial contract will expire.

DARREN B. 
Rating:
5.0

Everything was great So far, I didn't see where there were improvements that need to be done. I would recommend this spot to someone else that needs a U-Haul because they are courteous and friendly. I reserved a small truck and didn't know that it didn't have a ramp So the dealer upgraded me in less than 5 minutes. Great service.

Claudette H. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN S. 
Rating:
5.0

Customer did not leave a comment.

DALTON J. 
Rating:
3.0

Customer did not leave a comment.

Fangyi S. 
Rating:
5.0

Customer did not leave a comment.

JAMALL T. 
Rating:
3.0

I would suggest a better explanation for returning vehicles after hours. Especially when the gate is closed. Thank you.

Brysen W. 
Rating:
1.0

Customer Service Manager-Please give me a call. 832-455-2405

Jose G. 
Rating:
4.0

Customer did not leave a comment.

AMBER P. 
Rating:
5.0

Customer did not leave a comment.

ERNEST P. 
Rating:
4.0

Everything was great

CORINE T. 
Rating:
4.0

I called for a same day drop off from an out of state rental and they were very acccomadating.

MARGARET N. 
Rating:
5.0

Customer did not leave a comment.

Brett H. 
Rating:
3.0

Customer did not leave a comment.

Cleveland A. 
Rating:
3.0

Customer did not leave a comment.

teresa V. 
Rating:
5.0

The u-haul representative was awesome. He was very knowledgeable, timely, helpful and friendly.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Shadi G. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
2.0

Hidden fees and was over on gas when I returned and never was given it back

BRYAN J. 
Rating:
5.0

The staff was helpful and friendly.

Lamechea M. 
Rating:
5.0

Great customer service & had available what I needed.

KEYA H. 
Rating:
5.0

Customer did not leave a comment.

Tiffany A. 
Rating:
4.0

Great customer service Thanks

teresa V. 
Rating:
5.0

Customer did not leave a comment.

AMANDA Z. 
Rating:
5.0

JT and Venice were awesome. Best customer service at this location

ASHIM P. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

rebecca B. 
Rating:
5.0

Customer did not leave a comment.

SYED K. 
Rating:
2.0

Tire was flat at delivery.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA G. 
Rating:
2.0

First the person told me my order was canceled. Which I had checked prior to getting there. Then he added savemove which I did not add to my order. He lied that he could not reverse it. This is not the first time I had issues with this location. I will never use them again.

LEATRON H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
3.0

TELL THEM TO CHECK IN USING THE APP EVEN IF PICKING UP WITH A PERSON! When we picked up the U-Haul, we pointed out some damages to the gentleman that gave us the keys, and he said that they were already accounted for. I also informed him that the gas level was not accurate, and he said I could dispute them on our contract. Nobody explained we had to use the app to dispute them right there and then because when I got home I tried to check in the equipment, and the link had expired. I phoned the U-Haul but no one answered. When we arrived to turn in the vehicle, those damages were not accounted for via the app, and we were being held responsible for damaging the vehicle. We had taken pictures there but that didn't matter. Luckily, the receiver discussed with U-Haul and we were not responsible for any damages. I am not sure if they were billed to the insurance we purchased or if they were just not documented but aware of the damages.

Claudia F. 
Rating:
1.0

Drop off my rental before dead line. As contract stated and they charging me for extra day because personal did not check me in at time I drop off rental. He check me in 5 hours later.

LUIS G. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Terrae S. 
Rating:
4.0

Customer did not leave a comment.

Mark A. 
Rating:
4.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Customer did not leave a comment.

SARA D. 
Rating:
5.0

Customer did not leave a comment.

ken W. 
Rating:
4.0

Alway great.

Roberto L. 
Rating:
1.0

Worst customer service ever

maritsa E. 
Rating:
5.0

Customer did not leave a comment.

joe D. 
Rating:
5.0

Customer did not leave a comment.

Beverly K. 
Rating:
2.0

The exact truck I reserved was not available. The site manager was off site and showed up after our pick up time. I showed him the fuel gauge at 1/4 and he put 3/8 on paperwork. I would only recommend this site due to proximity to my house. Nothing about personnel would make me want to return.

Gary S. 
Rating:
5.0

Thank you!

Marcie D. 
Rating:
4.0

My rental associate was pleasant and accommodating. U-hual as a whole can work on more accurate accounting of the inventory that they have at each location. This includes ancillary items like blanket pads, dollies, etc. This will give you a better ground view so you don't overpromise and under deliver.

Verna K. 
Rating:
3.0

Customer did not leave a comment.

Barry K. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top