TELL THEM TO CHECK IN USING THE APP EVEN IF PICKING UP WITH A PERSON! When we picked up the U-Haul, we pointed out some damages to the gentleman that gave us the keys, and he said that they were already accounted for. I also informed him that the gas level was not accurate, and he said I could dispute them on our contract. Nobody explained we had to use the app to dispute them right there and then because when I got home I tried to check in the equipment, and the link had expired. I phoned the U-Haul but no one answered. When we arrived to turn in the vehicle, those damages were not accounted for via the app, and we were being held responsible for damaging the vehicle. We had taken pictures there but that didn't matter. Luckily, the receiver discussed with U-Haul and we were not responsible for any damages. I am not sure if they were billed to the insurance we purchased or if they were just not documented but aware of the damages.Claudia F.
Capital Automotive Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off my rental before dead line. As contract stated and they charging me for extra day because personal did not check me in at time I drop off rental. He check me in 5 hours later.LUIS G.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Terrae S.
Customer did not leave a comment.Mark A.
Customer did not leave a comment.Benjamin H.
Customer did not leave a comment.SARA D.
Customer did not leave a comment.ken W.
Alway great.Roberto L.
Worst customer service evermaritsa E.
Customer did not leave a comment.joe D.
Customer did not leave a comment.Beverly K.
The exact truck I reserved was not available. The site manager was off site and showed up after our pick up time. I showed him the fuel gauge at 1/4 and he put 3/8 on paperwork. I would only recommend this site due to proximity to my house. Nothing about personnel would make me want to return.Gary S.
Thank you!Marcie D.
My rental associate was pleasant and accommodating. U-hual as a whole can work on more accurate accounting of the inventory that they have at each location. This includes ancillary items like blanket pads, dollies, etc. This will give you a better ground view so you don't overpromise and under deliver.Verna K.
Customer did not leave a comment.Barry K.
Customer did not leave a comment.ken W.
I found this to be an excellent experience.Yvonne M.
Muy agradecidoMiguel M.
Customer did not leave a comment.CHRISTOPHER B.
Customer did not leave a comment.Angelo M.
Did not make sure I had a clear understanding of the charges, then tried to over charge me on the day of returning the rentalAnetra P.
The experience was amazingly good! It was the easiest and most helpful process renting a truck that I ever had. The employees were very friendly and provided outstanding service.Darrick K.
Customer did not leave a comment.Amzy H.
JT was helpful and friendly. The truck and equipment were like new. Excellent experience!Regina M.
Customer did not leave a comment.Chauncei P.
Customer did not leave a comment.Bob F.
The location was fine but just inconveniently switched on us at the last minute. Uhaul decided to switch our pickup location 30 minutes before our pickup time. Moving is already stressful and this made it a little more annoyingAllen L.
My first experience with your company was very good, and promise to come in as and when I need your services. All the best sir.Olu O.
Great services...Brenda Z.
Customer did not leave a comment.Brad B.
The representative was extremely professional, approachable and efficient with the knowledge and needs for our move.robin D.
Customer did not leave a comment.luis R.
Customer did not leave a comment.Peter C.
Have functioning equipment as listedruss B.
Very friendly and accommodating. Would recommend this place. A light bulb wasn't working on a trailer i rented and they gave me the next size available at no extra charge.Vincent T.
This was absolutely the best Uhaul experience we have ever had ! The vehicle was clean , the staff at Capitol Automotive group was exceptional! We will definitely use them for any future Uhaul needsKris D.
Better partnership and communication between the dealers/vendors and U-HaulKatisha S.
There was no ramp on the truck. Made moving large furniture and heavy items difficult.Leon J.
Customer did not leave a comment.Lavette B.
Customer did not leave a comment.ALEJANDRO C.
Customer did not leave a comment.duane B.
Reserved trailer for 6 hours and as leaving location advised they closed in 3 hrs from them. The uhaul usiness was a shady used car lot swindling people right in front of their uhaul customers. They also involuntary signed me up for the rental insurance. I had to contact main customer service to coordinate an alternate return location and refund the insurance charge. Would never refer that location. I would recommend that corporate do a site visit/review of location.Mark M.
Customer did not leave a comment.Louise H.
Great serviceBrenda C.
GOOD SERVICE!Jorge M.