Convenience to drop off
DAVIS C
Customer Reviews for Capital Automotive Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guys here were helpful and got me what I needed. Great customer experience. This will be my regular location for my uhaul needs.
TIANA WNo complaints! Good Job
CHYRIL CVery personable
Richard HNever got up from his desk. Told me he could do it but i would have to wait. Had me unhook the trailer and push it to the slot. Dangerous, not to mention the potential liability. Would not recommend that location to anyone.
JOHN WLocation added insurance without my approval then refused to renew it. Trailer had black gunk spill front driver's side wall.
JAMES HGreat customer service and very professional.
JACQUELINE WI did not receive my refund deposit of 60$
TIMOTHY SGood customer service
CEDRIC WExcellent service.👍👏👏
BIBY SNeighborhood Dealer was a convenient location to my house. Dispatch was quick. Customer service was great. I would recommend this location.
Richard EThis location did not open store on time. we had to wait 10 minutes after normal open time. This location charged a fee that I did not approve. Not honest at all.
KENNETH BCracked mirror No one came with me to explain anything… just gave me the key I had to go check the tank and come back to report When I came back, the guy was having lunch. Asked me to just leave the key I said I need a printout and receipt, he said you’ll get it by email “You’re good “ so I just left
JOE BThe u-haul on site representative was very knowledgeable and helpful.
Robert HDon't allow to book in uhaul website for timings when the pick up location is closed.
SHIVSANKAR RVery rude people will never recommend or go back to this location. Will take priority in other clients making a payment for the cars they have purchased from them instead of helping you. Not taking the time to even print out a receipt and get an attitude when you request an explanation of charges made. Horrible service period.
Viviana NEVERYTHING WAS GREAT! THEY WERE VERY KIND AND FRIENDLY. LOVE THEIR SERVICE
LUETESIA ACheck the trucks conditions before rent it. If any anomaly is found but still drivable, need to inform to customer.
RAFAEL FGas tank completely empty
Robin BBoth gentlemen who assisted were very professional and ensured I received the correct rental. The check out/in process was quick and smooth which was great and I will definitely be returning due to them being attentive and such an easy process. Thanks again!!
Candice BGreat customer
JULIUS CJT Was great and was a GREAT representation of going above and beyond. A pretty down to earth guy, from my experience.
Emmanuel SReally easy & quick pick up of the van. The gentleman running the place was extremly nice. I had no idea this loctaion was here, but I will return anytime I need a rental!
MARA MProfessional
sam rVery clean and professional. Customer service was perfect. He explained the rates and took his time to make sure I understood.
JULIUS CNo where park safely if dropping at night, out of the way when I was Assigned that drop off location when I did not pick that. Charged for gas when filled it up but I didnt Realize how far they was from me and how much gas it was going take. No one called they just charged my card with out saying something. If they going be drop off spot being located where there ditches and the gate is locked you can only park on the street where people trying get by because it’s one way both ways in neighborhood is horrible.
Angelique HWonderful experience- picked up trailer - rode very well- delivery smooth & paperless- email correspondence & receipts. Excellent!
Bill CThe drop-off location wasn't open on time. I waited for him to arrive. He was too busy on phone to help me with check-in. He yelled out that I would get an email receipt as I drove away. I have not received a receipt.
Wayne PThey did not have clear directions for after hours drop off. And no response to the calls when I tried to get clarification.
Ray T5 Star Experience - The Person helping us was very helpful and efficient. One of the best experiences my family and I have had with U-Haul.
Billy TGreat customer service.
ERICA WNothing, easy transfer!
Tessilyn TFuel readings on contract and receipt did not match actual readings on the gauge. Being wrongly charged for fuel service +10 Gallons of fuel even though the truck was only driven15 miles in total and was never left running idle. Truck was received with less than 1/4 tank and was returned with the same amount according to the dashboard. I have contacted customer service and have filed a dispute as well as provided pictures of the gauge from when i picked it up and dropped it off. I shouldn't have to provide pictures to dispute fraudulent charges, and in the event that I did not take pictures I feel like I would have been the victim of a scam. This location needs to be investigated to make sure this is not a common issue happening to their other customers, and they should no longer be allowed to be a uhaul rental provider. I hope that my dispute gets resolved appropriately so that I can include the resolution in my reviews that I leave for this location on google, yelp, and other outlets.
Sam MGet this location some dollies and moving equipment. The guys running this place are very friendly and make the rental experience quick, painless and easy but both times I've used this location within the last month, they did not have any dollies or appliance dolly. They said they have been trying to get them but haven't been sent any. Great location! Needs more equipment.
ANGELA TCharges
valisha fService was great. Excellent staff and location.
Eddy MAlways a great experience.
DOUGLASS WGood service ⭐️⭐️⭐️⭐️⭐️
Raul GTruck was dirty I didn’t complain though I just cleaned it guy wasn’t friendly I walked in shop his zipper was down no shoes on definitely won’t be back here
Jessica MEverything went great! Aj was polite and very respectful, resourceful and kind.
Melody CGreat Customer Service
Jamall TToo much extra money Charge for little gas difference. Staff Not come to check vehicle before I leave the U-Haul place . I requested for check vehicles before I leave.
Alphonsa TThe man was very rude. We showed up 30 minutes earlier Tran our 2:00. I attempted to call prior to making the 20 minute ride. When I arrived he there was 1 customer he was finishing up with. He said is it something I can help you with. I explained I had a 2:00. He says I wish you would have called I would have had it ready. I told him I did call there was no answer he said he’d been busy. There was no coverings in the back of the truck. I asked if there were any he said no, we ain’t got all that. He seemed extremely bothered. Uhaul if this is who you have representing your brand you should be worried. The drop off was just as bad. No acknowledgment. Just did you fill it up. I would never recommend this location ever!
Kandus PChange nothing.
Debra fEverything was excellent! Very kind and friendly.
LUETESIA AOil the metal parts of the tow dolly
Ercton PVery easy pickup and return
Jason B