Customer Reviews for Capital Automotive Group
(U-Haul Neighborhood Dealer)

295 reviews

1719 Trammel Fresno Rd   Fresno, TX 77545

(281) 431-0884

Office Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 431-0884

1719 Trammel Fresno Rd
Fresno, TX 77545

Services at this Location:

Office Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Never got up from his desk. Told me he could do it but i would have to wait. Had me unhook the trailer and push it to the slot. Dangerous, not to mention the potential liability. Would not recommend that location to anyone.

JOHN W 
Rating:
1.0

Location added insurance without my approval then refused to renew it. Trailer had black gunk spill front driver's side wall.

JAMES H 
Rating:
5.0

Customer did not leave a comment.

JANET J 
Rating:
3.0

Customer did not leave a comment.

BRUCE S 
Rating:
5.0

Customer did not leave a comment.

KENNETH B 
Rating:
5.0

Great customer service and very professional.

JACQUELINE W 
Rating:
5.0

Customer did not leave a comment.

RICKEY G 
Rating:
4.0

Customer did not leave a comment.

VANMANH N 
Rating:
5.0

Customer did not leave a comment.

Kenneth B 
Rating:
5.0

I did not receive my refund deposit of 60$

TIMOTHY S 
Rating:
5.0

Good customer service

CEDRIC W 
Rating:
5.0

Customer did not leave a comment.

JEFFREY A 
Rating:
5.0

Excellent service.👍👏👏

BIBY S 
Rating:
5.0

Neighborhood Dealer was a convenient location to my house. Dispatch was quick. Customer service was great. I would recommend this location.

Richard E 
Rating:
5.0

Customer did not leave a comment.

OMAR R 
Rating:
5.0

Customer did not leave a comment.

Phillip W 
Rating:
5.0

Customer did not leave a comment.

IRENE W 
Rating:
5.0

Customer did not leave a comment.

Joe B 
Rating:
5.0

Customer did not leave a comment.

FELICIA L 
Rating:
5.0

Customer did not leave a comment.

IRENE W 
Rating:
3.0

This location did not open store on time. we had to wait 10 minutes after normal open time. This location charged a fee that I did not approve. Not honest at all.

KENNETH B 
Rating:
1.0

Cracked mirror No one came with me to explain anything… just gave me the key I had to go check the tank and come back to report When I came back, the guy was having lunch. Asked me to just leave the key I said I need a printout and receipt, he said you’ll get it by email “You’re good “ so I just left

JOE B 
Rating:
5.0

The u-haul on site representative was very knowledgeable and helpful.

Robert H 
Rating:
5.0

Customer did not leave a comment.

Racquel Y 
Rating:
1.0

Customer did not leave a comment.

LASHALL M 
Rating:
5.0

Customer did not leave a comment.

FARRAH W 
Rating:
5.0

Customer did not leave a comment.

TERRANCE C 
Rating:
5.0

Customer did not leave a comment.

Rochelle J 
Rating:
5.0

Customer did not leave a comment.

DEBBIE W 
Rating:
5.0

Customer did not leave a comment.

Javon R 
Rating:
4.0

Don't allow to book in uhaul website for timings when the pick up location is closed.

SHIVSANKAR R 
Rating:
5.0

Customer did not leave a comment.

JACOB G 
Rating:
5.0

Customer did not leave a comment.

HONORATO M 
Rating:
5.0

Customer did not leave a comment.

MARIO M 
Rating:
5.0

Customer did not leave a comment.

KATRINA S 
Rating:
5.0

Customer did not leave a comment.

Timothy A 
Rating:
5.0

Customer did not leave a comment.

MARK Y 
Rating:
1.0

Very rude people will never recommend or go back to this location. Will take priority in other clients making a payment for the cars they have purchased from them instead of helping you. Not taking the time to even print out a receipt and get an attitude when you request an explanation of charges made. Horrible service period.

Viviana N 
Rating:
5.0

Customer did not leave a comment.

DON S 
Rating:
5.0

EVERYTHING WAS GREAT! THEY WERE VERY KIND AND FRIENDLY. LOVE THEIR SERVICE

LUETESIA A 
Rating:
5.0

Customer did not leave a comment.

Keith B 
Rating:
5.0

Customer did not leave a comment.

Jackie P 
Rating:
5.0

Customer did not leave a comment.

Grace H 
Rating:
2.0

Check the trucks conditions before rent it. If any anomaly is found but still drivable, need to inform to customer.

RAFAEL F 
Rating:
3.0

Gas tank completely empty

Robin B 
Rating:
5.0

Both gentlemen who assisted were very professional and ensured I received the correct rental. The check out/in process was quick and smooth which was great and I will definitely be returning due to them being attentive and such an easy process. Thanks again!!

Candice B 
Rating:
5.0

Customer did not leave a comment.

Ervin J 
Rating:
4.0

Customer did not leave a comment.

Patricia B 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Great customer

JULIUS C 
Rating:
3.0

JT Was great and was a GREAT representation of going above and beyond. A pretty down to earth guy, from my experience.

Emmanuel S 
Rating:
5.0

Really easy & quick pick up of the van. The gentleman running the place was extremly nice. I had no idea this loctaion was here, but I will return anytime I need a rental!

MARA M 
Rating:
4.0

Professional

sam r 
Rating:
5.0

Customer did not leave a comment.

Keneidra P 
Rating:
5.0

Customer did not leave a comment.

Omar M 
Rating:
5.0

Customer did not leave a comment.

HANI B 
Rating:
5.0

Very clean and professional. Customer service was perfect. He explained the rates and took his time to make sure I understood.

JULIUS C 
Rating:
5.0

Customer did not leave a comment.

Mitchell J 
Rating:
5.0

Customer did not leave a comment.

Erica W 
Rating:
3.0

Customer did not leave a comment.

Praveen N 
Rating:
5.0

Customer did not leave a comment.

ANDRE D 
Rating:
1.0

No where park safely if dropping at night, out of the way when I was Assigned that drop off location when I did not pick that. Charged for gas when filled it up but I didnt Realize how far they was from me and how much gas it was going take. No one called they just charged my card with out saying something. If they going be drop off spot being located where there ditches and the gate is locked you can only park on the street where people trying get by because it’s one way both ways in neighborhood is horrible.

Angelique H 
Rating:
5.0

Wonderful experience- picked up trailer - rode very well- delivery smooth & paperless- email correspondence & receipts. Excellent!

Bill C 
Rating:
5.0

Customer did not leave a comment.

rhonda y 
Rating:
2.0

The drop-off location wasn't open on time. I waited for him to arrive. He was too busy on phone to help me with check-in. He yelled out that I would get an email receipt as I drove away. I have not received a receipt.

Wayne P 
Rating:
1.0

They did not have clear directions for after hours drop off. And no response to the calls when I tried to get clarification.

Ray T 
Rating:
4.0

Customer did not leave a comment.

Timothy A 
Rating:
5.0

5 Star Experience - The Person helping us was very helpful and efficient. One of the best experiences my family and I have had with U-Haul.

Billy T 
Rating:
5.0

Great customer service.

ERICA W 
Rating:
5.0

Nothing, easy transfer!

Tessilyn T 
Rating:
3.0

Customer did not leave a comment.

Hugh T 
Rating:
1.0

Fuel readings on contract and receipt did not match actual readings on the gauge. Being wrongly charged for fuel service +10 Gallons of fuel even though the truck was only driven15 miles in total and was never left running idle. Truck was received with less than 1/4 tank and was returned with the same amount according to the dashboard. I have contacted customer service and have filed a dispute as well as provided pictures of the gauge from when i picked it up and dropped it off. I shouldn't have to provide pictures to dispute fraudulent charges, and in the event that I did not take pictures I feel like I would have been the victim of a scam. This location needs to be investigated to make sure this is not a common issue happening to their other customers, and they should no longer be allowed to be a uhaul rental provider. I hope that my dispute gets resolved appropriately so that I can include the resolution in my reviews that I leave for this location on google, yelp, and other outlets.

Sam M 
Rating:
3.0

Customer did not leave a comment.

gracie H 
Rating:
4.0

Get this location some dollies and moving equipment. The guys running this place are very friendly and make the rental experience quick, painless and easy but both times I've used this location within the last month, they did not have any dollies or appliance dolly. They said they have been trying to get them but haven't been sent any. Great location! Needs more equipment.

ANGELA T 
Rating:
3.0

Charges

valisha f 
Rating:
5.0

Service was great. Excellent staff and location.

Eddy M 
Rating:
5.0

Customer did not leave a comment.

Samuel K 
Rating:
5.0

Always a great experience.

DOUGLASS W 
Rating:
5.0

Good service ⭐️⭐️⭐️⭐️⭐️

Raul G 
Rating:
2.0

Truck was dirty I didn’t complain though I just cleaned it guy wasn’t friendly I walked in shop his zipper was down no shoes on definitely won’t be back here

Jessica M 
Rating:
4.0

Everything went great! Aj was polite and very respectful, resourceful and kind.

Melody C 
Rating:
5.0

Great Customer Service

Jamall T 
Rating:
1.0

Too much extra money Charge for little gas difference. Staff Not come to check vehicle before I leave the U-Haul place . I requested for check vehicles before I leave.

Alphonsa T 
Rating:
5.0

Customer did not leave a comment.

Brian W 
Rating:
5.0

Customer did not leave a comment.

Narvell K 
Rating:
5.0

Customer did not leave a comment.

Renee P 
Rating:
4.0

Customer did not leave a comment.

Nino C 
Rating:
1.0

The man was very rude. We showed up 30 minutes earlier Tran our 2:00. I attempted to call prior to making the 20 minute ride. When I arrived he there was 1 customer he was finishing up with. He said is it something I can help you with. I explained I had a 2:00. He says I wish you would have called I would have had it ready. I told him I did call there was no answer he said he’d been busy. There was no coverings in the back of the truck. I asked if there were any he said no, we ain’t got all that. He seemed extremely bothered. Uhaul if this is who you have representing your brand you should be worried. The drop off was just as bad. No acknowledgment. Just did you fill it up. I would never recommend this location ever!

Kandus P 
Rating:
5.0

Customer did not leave a comment.

LATOYA E 
Rating:
5.0

Customer did not leave a comment.

GERALDINE G 
Rating:
5.0

Customer did not leave a comment.

GEORGE L 
Rating:
2.0

Customer did not leave a comment.

linda b 
Rating:
5.0

Change nothing.

Debra f 
Rating:
5.0

Everything was excellent! Very kind and friendly.

LUETESIA A 
Rating:
5.0

Oil the metal parts of the tow dolly

Ercton P 
Rating:
5.0

Very easy pickup and return

Jason B 
Rating:
5.0

This experience was very good from start to finish. The truck ran perfect and the attendant was very nice and accommodating. I would recommend this U-Haul location.

Terry S 
Rating:
5.0

Staff was great, friendly. It was an easy transaction. Thank you!

James H 
Rating:
5.0

The customer service was awesome! I'll definitely recommend this location to family and friends!

Gerald W 
Rating:
1.0

There should be provision for customers property protection(cars) within the few hours before the truck is return. The management was rude, you must not drive your car there. I can not recommend this place to anyone.

Eghosa O 
No reviews have been submitted for this location.
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