There was nobody at the location for pickup and the gates were closed with a lock on them. I was supposed to get my truck at 3 and did not get it until 5:30.
ALEX S
Customer Reviews for Captain Hook Transport & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very satisfied with the location and my overall experience.
Emory DThis was my second location the first location did not have the truck present and nobody was present to assist. This location I was given a number to call. I began getting assisted but had to wait for someone to show up. Unlock the lock box and retrieve the key. Original pick up time was 11. I didn’t complete pick up till after 1230. This ruined my timeline and I missed important meet ups that I needed the U-Haul. Renting was a total inconvenience all around. Will rent from another company next time.
Fatina L