Staff went above and beyond to help me out when I needed to extend my rental
Eric H
Customer Reviews for Car City of Calabash LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great, except the passenger side rear tire seemed low. Upon inspection there appeared to be a nail in the tire. I was able to complete my trip without issue after stopping for air. I did inform the person at the drop off location regarding the issue.
DAVID LAll was perfect. Awesome employee too.
TIMOTHY KCar City was great. Personnel was very helpful. However, UHAUL HAD ME SCHEDULED TO DROP OFF AT STORAGE KING OF CALABASH. WHAT A JOKE! I don't understand why uhaul allowed me to select this as a drop off location when they were closed for the entire week. We drove to the site and saw a message on the key drop box that they were closed the entire week. Why would uhaul allow me to select this location if it was closed? It provided an address for another location that was not a valid address on Google Maps or Apple Maps. So.........It took me extra time, mileage and expenses to travel to a another location. It could have cost me extra fees for extra mileage, date/time to be dropped off, etc. Will you be providing a credit for the extra charges I incurred? Very disappointed in uhaul and Storage King of Calabash (should be called Storage Pauper).
Douglas WAll involved were great. Highly recommend to friend/family.
Michael MPeople friendly; locked gates prevented after hours and Sunday drop off- had to come back on monday
RAY DNot so much the location (very friendly) but UHaul overall.... The online selection confirmed it would work for my application but it simply would not. $50 and time wasted.....
CARLTON BGreat staff !! Great job!!
JAMES MIt was a pleasure to rent a car dolly at Car City in Calabash, NC. The staff were amazing, helpful and courtesy. Could not have a more pleasant experience. A+++++++++++++++++++++++++++++++++
Francis BNothing all went well
EDWARD SWe arrived between 1 and 2 PM and the door was locked! A note said they were closed for lunch. Who closes an entire business for lunch with no coverage??We had to drop keys in lock box. No help whatsoever.
CHERYL BEverything was perfect
Scott HHave used this location several times. Equipment is always clean. Left my cell phone in the truck when I turned it back in. Lucky the truck hand not been rented again, so the phone was still there when I went back to get it!!
Forrest OWent perfectly
Peter HGreat price and value
THOMAS KWas charged more than online stated even though I agreed {per U-hall's request{to pick at a different location from our original reservation. Per U-hall I agreed to drop off point in downtown Charleston to save dollars. My bill should have been $106 plus $12 for blankets. I was overcharged and per a U-hall manager, he was submitting for a refund due to the circumstances. I am awaiting notification of this.
Richard FNothing everything was 👍🏼
LIONEL TFriendly and easy drop off no hassle
JAMES HEasy check in, all worked great
BRIAN BI pulled in, checked in, dropped off and was on my way in about 5 minutes.
OLEN FSuper easy rental process and extremely friendly staff
KREG OExcellent equipment super clean trucks very friendly staff great hours of operation five stars.
PETER ANothing the staff was friendly and the truck was clean and ready to rock n roll. Thanks
John VHad after hours drop off which helped us to drop the trailer off early.
Thomas RNothing, excellent as usual service.
THOMAS TTruck was very loud ? Exhaust system.
CARL Mthe drop off went smoothly as expected, having used this location previously
MARK DTrailer was dirty inside had to be swept out.
Kenneth BThe location was very good, but UHAUL sent me to another location 2 miles away that didn’t even take trailers. You would think UHAUL would know that.
ALLEN FAfter hours drop off with no issues.
HAYWARD HI had picked it up at 1:30 and had it at drop off at 1:15 but they were closed for lunch from 1-2. a gentleman from the business's other store stuck his head out and told me where to park it and unhook. They had a drop off window for keys and paperwork and I got an e-mail receipt later in the day.
COLIN WRepresentatives were available, friendly, and efficient. Really good experience.
Michael TAll good.
Lynn MIt was very difficult to get everything done online.I had to call U-Haul and was on the phone for mare than an hour.
james hCheckin was dead easy. Friendly, helpful attendant and clear instructions for dropping the trailer.
Robert KGood vehicle ready for pick up on my arrival and easy access.
RUSSELL BLady acted like she did not have any time to listen to me when I was telling her about inside of cab was not cleaned when we picked it up. And that the mileage was a .5 off on paper I rented it from. Also I never have been to a U haul place where they did not inspect the truck in front of the customer before they left... So that was kind of shady cause at that point I feel they can say anything cause I was not there to witness it. Also u hauls I've rented in the past usually was closed out right after inspection. This particular one has not been closed out. Im very disappointed with the service I have gotten from U haul rental places on this day....
Crystal HNo help from the people to unload the car! They could not even give me a receipt for the drop off! No help at all foe an old man!
Larry Blocation was closed; weekend return.
Daniel WI don’t have any suggestions to improve their service because, from my perspective, they provide excellent customer service already, whether on the phone or in person. I couldn’t ask for a better rental experience!
barbara gMake sure where to pick up the truck put the address of drop off on the paperwork. Had to call on Sat to figure out which location to drop off at.
Vicki PEverything was great. My original pickup location was changed, but the new location was still very close and communication on the change was timely. Receptionist was very friendly. I’m happy with the experience.
Peggy PCheyenne in Calabash and the guys in Greenville, S.C. were awesome! Thank you for all your help and efficiency with our move. We really appreciate your professionalism. Keep up the good work!👏🏻👊🏻
Randy HCheck out was quick & the staff was helpful!
Renee RThe Truck was extremely dirty inside the cab and outside. The Key box had a lock on it that was rusted shut. Customer Service was good but the truck looked like it had been in a field and left for dead.
TIMOTHY GFast, friendly, and efficient!
jerry mVery friendly / helpful staff.
Jay Clock box hard to open Truck was stuck in mud
robert cAfter hours drop-off was a wet muddy field across from a gated parking lot for during hours drop off. Suggest gate be unlocked out of hours.
Stephen GCar City of Calabash was AWESOME! Great customer service, super prices, and equipment is always in stock! Great location and you can't beat the friendly faces with smiles! LOVE LOVE LOVE!!!!! I will use them for any moves and projects that I always have going on! Thank you from a very happy U-Haul Customer!
Dawn PThe price on renting this last 6X12 trailer was outrageous. I rented the exact same 6X12 trailer at the end of September and I only paid $389.00 . I turned in this last 6x12 trailer at the exact same location in NC as the previous rental. The cost of renting this last 6X12 trailer was $300.00 more ($698.64 - $40.00 for insurance) . Why is the price almost doubled in 30 days? To me this is price gouging. I have rented from U-haul numerous times over the last 15 years. I have always been pleased with the cost and service. I have several other rentals coming up in the future and I will be looking at other alternatives. I would appreciate an answer as to why the price is so much higher.
KEITH SSurprise with the amount of gas refund you gave me!? Need for you to review and understand the small amount of refund
John KWe will never rent from U-Haul again! When we rented an auto transport to go from NC to MA, it cost us $300 and change. When we did the reverse trip from MA to NC, it was $1300+!!! The only explanation we received is that the equipment is needed in MA, but not in NC. So we were punished for corporate’s lack of logistical planning. Every person that I talked to at U-Haul agreed that $1300+ was outrageous, but that’s the way it goes. BTW - it was 5 weeks between rentals.
LAUREN JCheck vehicle roadworthiness before renting or ask customers if anything wrong with vehicles when dropping off
GLENN PThank you for the trailer. Staff was very helpful and patient with me.
Patricia HMake the location more user friendly, like exactly how you want the truck parked, and so forth. I did not care for the experience of nobody being there and doing it all on my own. I guess it would be okay if I was returning at 2am maybe, but then I would feel unsafe so I don't know.
David WCheyanne was great...very nice lady!
Hale J