Customer Reviews for Car City of Calabash

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Car City of Calabash

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John F. on

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The young lady came right out to us, and already had the drop off process started. Over all, it was a very good experience, and would recommend U-Haul to everyone.

Stephen W. on

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Nicholas L. on

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Drop off was quick and easy

Gregory N. on

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JONATHAN E. on

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James V. on

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bill L. on

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Robert G. on

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When I went to reserve the vehicle, I was told I couldn't do it in person, that I'd have to do it on line. This makes no sense to me. During the on-line process of picking up the vehicle, I was directed to a lock box under the driver's seat, and given a password to open the box. There was NO box. I called the number for help, and was told to wait for a return call, while the district manager was called. While waiting, I looked BEHIND the seat and found a key just laying on the floor. When I was called back, I was informed that the district manager didn't answer his phone. This could have been a major issue, had I not found the key behind the seat.

Paul M. on

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Customer did not leave a comment.

Daniel W. on

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Excellent service

Cynthia C. on

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Nobody was at the counter when I walked in ... I knocked several times, yelled ‘hello’ and finally called the phone number on the front door (while I was still standing at the counter) someone finally came to the window (not even a uhaul rep) then told us to hold on while they got the woman who looked as if she had just gotten there ... the man who ‘helped’ us didn’t know how to hook up the lights to the trailer, did not properly tighten the trailer because as I started loading the vehicle on the trailer (after just having driven from Calabash, NC to dads house in Little River,SC) the trailer came off the hitch ... the racket strap wasn’t working properly (needed wd40) and one of the straps was almost ripped in half (saw that when we got to Maryland from South Carolina) ... very unprofessional and not knowledgeable of equipment or safety. We also had a tire blow out while driving on interstate 95. Very grateful nobody was injured from improper installation.

Steven P. on

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This location was unable to amend the contract from a 2 day rental to a 1 day rental. The rate out of this location to Ocean Isle Beach NC was double the rate out of Ocean Isle Beach, NC to Walkertown, NC back in May 2019. Disappointing.

Brad N. on

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David B. on

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No one was on site to help when the equipment couldn’t be unlocked. We never used the rental and I have been trying to get a refund since Sept 29th. No one will return our calls and the charge has not been refunded.

David H. on

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Susan B. on

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wayne W. on

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In and out in 10 minutes.

Todd F. on

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GILBERT W. on

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I was unable to complete the rental due to an issue with the trailer. A charge was placed on my credit card after I was assured that the transaction had been cancelled. Contacted by district manager who resolved the charge & credited my account. Outstanding follow up by the U-Haul mgt team.

Pete R. on

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John H. on

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Upgrade your computer program because it is too slow. And my personal information should have been easily retrievable since I reserved the trailer at this location over 2 weeks ago. Everything had to be re-entered.

Sherrel S. on

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Nothing it was a positive experience

Judy A. on

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The staff was very helpful. Experienced prompt, courteous service.

Robert K. on

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JOHN G. on

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Car City Location was awesome very helpful and quick. The young lady named Michelle was Awesome as well and very helpful.

John H. on

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Michelle was very friendly and helpful. Everything at the dropoff was efficient and convenient for me.

Hermelin P. on

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Can't take a drink of anything it was well done

Dwight T. on

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David P. on

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Little wait but because of corporate.

kirk L. on

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the drop off went as smooth as possible.

KEITH H. on

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Fuel scam. Fuel gage read wrong. I left it at 7/8 like the contract stated. I imagine you guys make plenty of money this way but I can’t let it be. You need to remove the fuel charge from my contract close out

James W. on

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Mike S. on

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Glenn D. on

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donald E. on

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Steven R. on

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Nice folks

Robert B. on

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Gary G. on

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Friendly, helpful and fast6 servive

Lucien D. on

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Wyman S. on

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George B. on

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You could not tell people you have critical parts for towing and then waste our time by not having them when we showed up. We were on a time crunch and you wasted ours. Your office was hot and clammy. The trailer was also filthy on pickup.

Wyman S. on

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Customer did not leave a comment.