Customer Reviews for Car City of Calabash
(U-Haul Neighborhood Dealer)

143 reviews

9146 Ocean Hwy W   Calabash, NC 28467

(910) 579-2505

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(910) 579-2505

9146 Ocean Hwy W
Calabash, NC 28467

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

Location was great but closed. That did not present a problem, just was not expected. Great experience AGAIN. Jim

JAMES M. 
Rating:
5.0

Excellent customer service! Thank you!

Jimmy M. 
Rating:
5.0

Very helpful and friendly service! Thank you

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
5.0

Easy fast drop off.

Carla U. 
Rating:
3.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Person I talked with was very friendly, knowledgeable and efficient.

Phil W. 
Rating:
4.0

Customer did not leave a comment.

Gregory R. 
Rating:
4.0

Customer did not leave a comment.

MASON M. 
Rating:
5.0

But they need to have a after hours drop off

David D. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
1.0

Though the internet posted hours said they were open. Not open. I had to communicate through the Car City employees. Ridiculous. I'm pretty sure they failed to get the key out of dropoff box (after telling me on the 13th to put it in there) until the 15th and then charged my Credit card for late return. Mistakenly ? I think not.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Francis D. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
3.0

Customer did not leave a comment.

Margaret P. 
Rating:
5.0

Location entry is locked after hours so check-in process can only be completed during business hours.

Shirley D. 
Rating:
5.0

Customer did not leave a comment.

fred B. 
Rating:
4.0

The wheel alignment on the truck was UNSAFE and dangerous to drive such a large truck loaded with stuff when the gears do not line up and are in the wrong position, like really bad! We complained when we dropped it off because it is UNSAFE for the next person to drive it and would hate for a less skilled driver to have to deal with that. Also there is a problem with the emergence break. This vehicle should NOT LEAVE the lot until fixed. Very disappointed in Uhaul giving us a truck like that.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Met outside for return. Very courteous, quick & professional.

Farrell Glenn F. 
Rating:
5.0

Very efficient,.... it was my mistake as I received a notice informing me of the pickup location but I went to the location requested. Office personnel resolved issue quickly. No recommendations.

Scott S. 
Rating:
5.0

Great customer service. Will definitely use again and happy to send my friends and family to uhaul.

clayton H. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
1.0

This rental could not have been worse! It took trips to three locations to find what I had reserved. I even called the "Traffic" number and was told the "RV" was at another location and they had reserved it for me. When I got there, they did NOT have any "RV" at all! Finally, I was told to go to a third location where they had six units. Drop off was fast and efficient in Florida.

Jeff D. 
Rating:
5.0

Everything was smooth for our rental, staff very pleasant, vehicle clean and in good repair.

Phil W. 
Rating:
5.0

Taylor the lady helping me did a great job

Jeffery G. 
Rating:
5.0

Very quick and friendly. Used Car City location due to proxiy to our complex.

FARRELL F. 
Rating:
5.0

Customer did not leave a comment.

JOAN W. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
4.0

we got everything we wanted.

ALAN H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN J. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
1.0

Scheduled pickup at 8am, no one available until approximately 8:20am. Connecting the closed 6'x12' cargo trailer was a real challenge. The lady and myself struggled to lift the tongue to the hitch ball, the first trailer would not attach to the ball, the second trailer worked correctly.

dan W. 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

Both Sara and Taylor were very pleasant and professional. Reservation, pickup and return of the u-haul trailer went well. Didn't understand why the car salesman ask us to move even tho Tayler was stepping up with her camera to inspect the return of the trailer Wasn't like we were blocking anything and I didn't see anyone there buying a car at the time. But again both Sara and Taylor were very pleasant and I would highly recommend them to anyone.

leonard R. 
Rating:
5.0

Customer did not leave a comment.

mike P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

Chad B. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Ordered $10 worth of blankets, which were not put on the truck.

Gail S. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

JOELLE L. 
Rating:
5.0

Easy

Linda K. 
Rating:
5.0

Customer did not leave a comment.

Kent C. 
Rating:
5.0

Customer did not leave a comment.

barbara L. 
Rating:
5.0

I don't think it could have been better.

James M. 
Rating:
5.0

Lady was very nice and helpful.

jesse P. 
Rating:
5.0

Very professional and friendly!! Easy to check out!!

Jay M. 
Rating:
4.0

Associate pleasant and helping.

JEFF C. 
Rating:
4.0

Rental time shouldn't expire. If that's the case you should definitely tell the customer they only have 15 minutes after reservation time to pick up equipment. I had to sit by the truck and wait almost an hour for someone to fix my reservation so I could pick up the truck because my reservation has expired. However it still said I had an active reservation. Very confusing.

Melissa W. 
Rating:
5.0

Taylor was awesome, very knowledgeable and very helpful..

david B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Melanie S. 
Rating:
5.0

No issues the rental went very smoothly Thanks!

William A. 
Rating:
5.0

The rental process was great

Steven Francis E. 
Rating:
3.0

Your survey is like your service bad

delores B. 
Rating:
4.0

Customer did not leave a comment.

paul S. 
Rating:
4.0

Customer did not leave a comment.

richard H. 
Rating:
5.0

Customer did not leave a comment.

Doug S. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Everything was fine except for the smell in the back of the truck when I went to use it was so bad that I had to return the truck early with only using it one time I could not continue to move what I needed to do

Rose J. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

CURTIS C. 
Rating:
5.0

Professional and friendly service!

William K. 
Rating:
5.0

Customer did not leave a comment.

STANLEY S. 
Rating:
5.0

Customer did not leave a comment.

Curtis C. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR G. 
Rating:
5.0

Greeted outside as driving into lot. Fast, efficient, return. No assistance in disconnecting and parking traioler

george M. 
Rating:
2.0

Change locations. It's in a dead zone for many android phones. It took me over an hour to get my van & only did because someone from UHcalled to help. I was never able to get on line & had to simply leave the vehicle in Hope's it would all work out.

Larry G. 
Rating:
4.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

Carolyn M. 
Rating:
5.0

The only complaint I have is that I rented the truck online at a place that was .5 miles from me and then before pickup the location was changed to a different location 20 min away

Linda L. 
Rating:
5.0

Customer did not leave a comment.

Jonathon H. 
Rating:
4.0

Customer did not leave a comment.

Charles N. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Everyone was kind and friendly it was a pleasure to rent from this location it was fast and efficient with no delay. Will definitely be back!

Eileen S. 
Rating:
5.0

The only thing was I ordered an appliance dolly and it wasn't left with the truck. I had to go to a different location to get one.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

joseph T. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

TIM G. 
Rating:
5.0

Lower the milage rate per mile..

Lori M. 
Rating:
5.0

The lady at the counter (Sarah?) was very nice and provided exceptional service.

John S. 
Rating:
5.0

Extremely helpful connecting 6x12 trailer to my suv/Keep up the good work

Tom H. 
Rating:
4.0

Customer did not leave a comment.

Nicholas L. 
Rating:
5.0

Customer did not leave a comment.

RON M. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Very helpful staff.

Dave E. 
Rating:
5.0

Get your app to work right with iPhone Pro. It would not let me take pictures within the app, and I had to work with the service representative on-site instead (she was very professional and helpful). I would have been out of luck if I had to rely on the app to pick up the vehicle.

Robert T. 
Rating:
4.0

Customer did not leave a comment.

Nicholas L. 
No reviews have been submitted for this location.

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