Customer Reviews for Car Daze
(U-Haul Neighborhood Dealer)

Rating:

5.0

The personnel at this location are always friendly and helpful and always happy to help me and my family. Aman and his staff are extremely polite and professional. It was always fulfilling our needs, and we always return to get our moving rental to the same place. Kudos to Aman and his personnel. I am a happy customer. Mr. P

Rating:

3.0

Should take the time with customer to assess the return of the truck wether we r in good standing or e

Rating:

3.0

Straps ripped. Unable to succesfully tow vehicle. Would like to be credited

Rating:

5.0

I appreciate being able to leave my vehicle parked at/near the rental location. This was the newest and cleanest Uhaul I've ever rented, 2024MY with only 4400miles on it. Most in the area are 2012-2014s with 100k on them. The app makes check-out/check-in easy on me and the rental location, haven't had any issues with billing or surprise additional charges.

Rating:

4.0

I have rented trucks three times in the last couple of months from this location. Most of the time things went very well although this last time was somewhat disappointing (the gas out was said to be 1/4 tank - was actually less than 1/8 & had to get gas right away; the passenger side door did not open from the outside). I will still choose this location again because the personnel give excellent service & will listen to their customers.

Rating:

5.0

Make sure they know how much gas has to be in the tank when returning.

Rating:

1.0

The truck was given to me withabout a third of a tank of gas. Please fill up the truck before giving it to a customer.

Rating:

5.0

Completely satisfied.

Rating:

5.0

Nothing. Experience was great. I did the transaction on line. Pickup of truck was super easy, as was drop off. Everyone was friendly and efficient. Truck was in perfect condition.

Rating:

5.0

I never returned the truck so I have no feedback for this location.

Rating:

5.0

Keep it all the same

Rating:

5.0

Thank you. The equipment was very good. The email and updates were excellent. The staff at Napa was very pleasant and helpful. I have not used U Haul before and was very pleased with this experience.

Rating:

5.0

Great staff got me in and out fast. Truck a bit rough. Window handles broken. Rough suspension, but it performed to get the job done.

Rating:

5.0

Great service, good people and excellent equipment.

Rating:

3.0

There were no clear signs to indicate where to drop off and return the Truck or keys. I left extra gas in the car, I was told I would get credited for that, but I received no confirmation. I also left an unopened rope and unopened straps worth 20 dollars in the cabin of the truck which I purchased from U Haul, so I felt bad about that too.

Rating:

5.0

Fast, Efficient and Clean, Very Professional!

Rating:

5.0

Mike and his team are the best!

Rating:

5.0

Great experience will come back again soon thank you

Rating:

1.0

See above.

Rating:

4.0

I ordered a large uhaul truck and some packing blankets for an out of state move. I went into the shop the day before to see if I could pick up the blankets early so that we could wrap the furniture prior to the actual move day. They did not have the blankets (and would not have had them for my move the next day). The manager gave me a number to call to see if a surrounding uhaul had blankets that I could pick up. No one had them! The uhaul main office then remedied the situation by sending the blankets with a staff member who was going on vacation and headed my direction. The staff member dropped the blankets off at the uhaul site and I was able to pick them up later in the afternoon.

Rating:

4.0

Fix the app. It crashed constantly for me trying to drop off the vehicle and I had to call to confirm my transaction had been processed

Rating:

5.0

staff are very helpful and friendly.

Rating:

5.0

Attentive and quickly processed my request so I can get to where I needed to go. Friendly and accommodative staff. Will certainly rent from them again.

Rating:

5.0

Excellent customer service

Rating:

5.0

Very nice and helpful.

Rating:

5.0

The owner of the location business it’s absolutely amazing and I would be very interested in coming back and refer to all my friends and family

Rating:

5.0

Friendly, fast, and efficient service. I would highly recommend this place.

Rating:

1.0

This location posted hours to open at 8:30am and I arranged a flight from vegas to land at 7am in Sacramento. I got to the location and there was a hand written notice taped to the door saying “Opening at 10am today”. So unprofessional.

Rating:

4.0

Great customer service. Nice owner.

Rating:

1.0

Keep the promises you make. The moving truck rental was primito be $30 and was charged double. The gas gage was marked as having a quarter tank full and it was on empty. I was charged more than promised.

Rating:

4.0

why the company does not make people fill the vehicle with gas other car rental force people fill vehicle with gas

Rating:

2.0

1. I did not find the online check helpful; frustrating to use; gave up and went to the office. 2. The bed of the 10’ truck was sticky with residue from an earlier rental. 3. I had reserved 12 moving blankets; none were available.

Rating:

5.0

Best service ever. Will rent from them again.

Rating:

5.0

Staff was really helpful. Made my rental experience a breeze. Thank you!

Rating:

4.0

Friendly & helpful staff, convenient location.

Rating:

5.0

Best U-Haul site in the area.

Rating:

5.0

Nothing. Great customer service

Rating:

2.0

My invoice was not correct and the truck was not in good repair. The driver window leaked, it was raining and my left leg was wet from the rain. The interior was beat up. The invoice was incorrect, charged me over extra miles. Filed a report and given an estimate of up to three days to be contacted. It is now 10 days later and no response from UHaul!!!

Rating:

5.0

Was met in the parking lot and the checking in process went smoothly, no issues.

Rating:

2.0

The contract said this truck had gas in it but it did not! We had to go straight to the gas station because the gas empty light came on just as we drove out of the parking lot. There was 1/2 a tank of gas still in it when we returned it. I would like a refund for that gas of $60. I put in $100. worth of gas. I have never received a Uhaul truck with no gas in it.

Rating:

5.0

Super friendly service and incredibly convenient location.

Rating:

3.0

I reserved an appliance hand truck and blankets and neither was provided. It's your job to have the requested equipment for the customer. No apologies and absolutely no effort to make it right. You should lose your franchise for horrible customer service.

Rating:

2.0

Too MF expensive

Rating:

3.0

Not charge $300 for some gas

Rating:

5.0

Great Service

Rating:

3.0

It’s a weird place, like the pickup, but it works.

Rating:

4.0

Everything was fine. Reported the snake incident here as well. Apparently, the previous user of the truck lost a pet snake in the truck which we found 2 days while driving 65 mph down I-5 south of Redding, CA. We believe it was a pet and not a local snake as it appeared to be a 3 foot long, albino Burmese python. Fortunately, it only bumped into my wife and did not bite either of us. We were able to pull over and remove the snake from the truck. However, this is wholly unacceptable and the previous user should be sanctioned. This situation could have been very bad!