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ERIC B
Customer Reviews for Car Daze
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service all around. Highly recommended.
KEVIN LEasy drop off. No help needed
KEVIN TSo easy to rent. Thank you!
ONON MI’m an was especially helpful and extremely knowledgeable. He was also very friendly. Exceptional service.
JILL SThe truck was filthy and had almost no fuel. The app to show the condition of the truck failed to work on a new iphone.
ALBERT SThe personnel at this location are always friendly and helpful and always happy to help me and my family. Aman and his staff are extremely polite and professional. It was always fulfilling our needs, and we always return to get our moving rental to the same place. Kudos to Aman and his personnel. I am a happy customer. Mr. P
Vicente PShould take the time with customer to assess the return of the truck wether we r in good standing or e
SANDRINE MStraps ripped. Unable to succesfully tow vehicle. Would like to be credited
THOMAS EI appreciate being able to leave my vehicle parked at/near the rental location. This was the newest and cleanest Uhaul I've ever rented, 2024MY with only 4400miles on it. Most in the area are 2012-2014s with 100k on them. The app makes check-out/check-in easy on me and the rental location, haven't had any issues with billing or surprise additional charges.
ERIC BI have rented trucks three times in the last couple of months from this location. Most of the time things went very well although this last time was somewhat disappointing (the gas out was said to be 1/4 tank - was actually less than 1/8 & had to get gas right away; the passenger side door did not open from the outside). I will still choose this location again because the personnel give excellent service & will listen to their customers.
JOSEPH GMake sure they know how much gas has to be in the tank when returning.
JOSEPH GThe truck was given to me withabout a third of a tank of gas. Please fill up the truck before giving it to a customer.
GEORGE HCompletely satisfied.
ADAM BNothing. Experience was great. I did the transaction on line. Pickup of truck was super easy, as was drop off. Everyone was friendly and efficient. Truck was in perfect condition.
DAVID DI never returned the truck so I have no feedback for this location.
ERIK RKeep it all the same
PAUL JThank you. The equipment was very good. The email and updates were excellent. The staff at Napa was very pleasant and helpful. I have not used U Haul before and was very pleased with this experience.
Jan VGreat staff got me in and out fast. Truck a bit rough. Window handles broken. Rough suspension, but it performed to get the job done.
DONALD WGreat service, good people and excellent equipment.
PATRICK TThere were no clear signs to indicate where to drop off and return the Truck or keys. I left extra gas in the car, I was told I would get credited for that, but I received no confirmation. I also left an unopened rope and unopened straps worth 20 dollars in the cabin of the truck which I purchased from U Haul, so I felt bad about that too.
ERIC HFast, Efficient and Clean, Very Professional!
Arnold WMike and his team are the best!
PATRICK TGreat experience will come back again soon thank you
JEM CSee above.
LANDON SI ordered a large uhaul truck and some packing blankets for an out of state move. I went into the shop the day before to see if I could pick up the blankets early so that we could wrap the furniture prior to the actual move day. They did not have the blankets (and would not have had them for my move the next day). The manager gave me a number to call to see if a surrounding uhaul had blankets that I could pick up. No one had them! The uhaul main office then remedied the situation by sending the blankets with a staff member who was going on vacation and headed my direction. The staff member dropped the blankets off at the uhaul site and I was able to pick them up later in the afternoon.
Kirsten GFix the app. It crashed constantly for me trying to drop off the vehicle and I had to call to confirm my transaction had been processed
CHRISTOPHER Cstaff are very helpful and friendly.
SERGIO NAttentive and quickly processed my request so I can get to where I needed to go. Friendly and accommodative staff. Will certainly rent from them again.
Genaro FExcellent customer service
juan dVery nice and helpful.
Christopher UThe owner of the location business it’s absolutely amazing and I would be very interested in coming back and refer to all my friends and family
VICENTE MFriendly, fast, and efficient service. I would highly recommend this place.
Pedram AThis location posted hours to open at 8:30am and I arranged a flight from vegas to land at 7am in Sacramento. I got to the location and there was a hand written notice taped to the door saying “Opening at 10am today”. So unprofessional.
Steven PGreat customer service. Nice owner.
DINO VKeep the promises you make. The moving truck rental was primito be $30 and was charged double. The gas gage was marked as having a quarter tank full and it was on empty. I was charged more than promised.
Jesus Swhy the company does not make people fill the vehicle with gas other car rental force people fill vehicle with gas
Mark s1. I did not find the online check helpful; frustrating to use; gave up and went to the office. 2. The bed of the 10’ truck was sticky with residue from an earlier rental. 3. I had reserved 12 moving blankets; none were available.
Robert PBest service ever. Will rent from them again.
james dStaff was really helpful. Made my rental experience a breeze. Thank you!
Ben VFriendly & helpful staff, convenient location.
Whitney BBest U-Haul site in the area.
BRUCE GNothing. Great customer service
Emmett MMy invoice was not correct and the truck was not in good repair. The driver window leaked, it was raining and my left leg was wet from the rain. The interior was beat up. The invoice was incorrect, charged me over extra miles. Filed a report and given an estimate of up to three days to be contacted. It is now 10 days later and no response from UHaul!!!
Greg LWas met in the parking lot and the checking in process went smoothly, no issues.
TERRY IThe contract said this truck had gas in it but it did not! We had to go straight to the gas station because the gas empty light came on just as we drove out of the parking lot. There was 1/2 a tank of gas still in it when we returned it. I would like a refund for that gas of $60. I put in $100. worth of gas. I have never received a Uhaul truck with no gas in it.
Marsha YSuper friendly service and incredibly convenient location.
Patrick C