I made the reservation but had my partner pick up as I had listed him the driver and I was at work. Upon arrival he was told 1. He couldn’t pick it up without me (he was able to get around this by logging into my account) 2. The car we ordered wasn’t there and they didn’t know when it was getting returned 3. Even if it was here, there system was down and they wouldn’t be able to check out the truck anyway 4. Asked my parter to call them periodically to see if the car was returned (why would they not call us to say when it was back??) 5. Didn’t have any of the blanket supplies we had ordered Disappointed this this location. No calls to forewarn us about the missing truck or supplies. Eventually they gave us a bigger truck (2 hours later) s as ours wasn’t back, which we were thankful for, but we had people take time out of their day to help us move and would’ve appreciated some communication from uhual.
Emma G
Car Daze
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Napa, CA 94559
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Customer Reviews
- 4.5 Average Customer Rating
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Very friendly staff very accommodating. Super quick easy transaction on pick up and drop off, was in and out in no time. One of the best rental experiences I have ever had. I Will Rent from this location again as well as recommend to others!
Randy Fcheck your miles... i was over charged miles by excactly 20 miles, maybe they cant read there own notes. if you do the math a 59 mile trip each way and to gas station on the way doesnt equal 150 miles... even giving 5 miles error.
Jason VOnly comment I have is to let UHaul know that Car Daze is a 24hr drop off. They do not have that in their notes. We dropped off after 7:30 PM and had to drive over before to see what the situation was. Easy in, parked easy, drop off easy!!! Would certainly use this drop off again.
Linda JThe attachment for photos of the truck crashed so I couldn’t complete it
david W