The pads and hand cart I requested were not in the truck. The truck was unlocked when we got there. It was clean inside. I had difficulty retrieving the keys--but, that was because I was 10 min late out of my pick up window during weekend hours. Dorothy of the online chat assisted me to be able to open the lock box for the keys. I was unable to upload the requested photos.. on pick up or drop off.
Cyndie P
Car Daze
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Napa, CA 94559
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I was very happy with the service I received, especially for the short notice, the lady was very pleasant, very helpful, she didn't let me wait for a long time, as busy as she was when I walked in, I have been a customer there for my personal vehicle to be smog, never for my work, it's good to walk into a business that really go out of their way to help you, I have already recommended a lot of people to go there, even my family members to do their smog there, thank you so much for your service, now I will recommend them for a U-Haul as well to everyone, Thank you again for everything, now I know where to go if my job needs a truck to rent again.
rebecca tIt was fine but they didn't have the pads we ordered and we had to use towels to clean out the oil on the bottom on the truck bed (the movers almost fell multiple times because it was like ice skating).
Douglas DWhen I went to leave with the truck, I saw that the fuel had not been topped off and the odometer showed 10 miles more than the receipt. Manager corrected but printer was not working and I couldn't get the updated printout before leaving the dealership. Driver side roll up & roll down window handle was missing the knob, and the transmission clunks loudly when downshifting. Right side mirror is loose and changes direction with use. It's not a power mirror, so driver needs to exit truck to make adjustments.
Ranndy PVery nice customer service
Paul R