Customer Reviews for Car Tech
(U-Haul Neighborhood Dealer)

Rating:

1.0

I have not had a good experience. My rental was not checked causing it to be overdue. Then I was hit with a 350 mile over the limit bill at 1.00 mile. I have not had such a bad experience. I am reassured things will be fixed by nice helpful people on the phone. Once this problem gets fixed great. But I would never go to this drop off location again ever. And this is where I was told to drop it off by U-Haul. I am not a happy customer.

Rating:

5.0

Great customer service easy access and great equipment

Rating:

3.0

When I got there it was closed no one there 4 pm on a Saturday

Rating:

1.0

My experience was terrible. I arrived to pick up my uhaul and a non -uhaul employee at the desk said that the person in charge of uhaul left for the day for multiple dr appointments . The man said “oh were you the 9:00 appointment ? He left “ My appointment was scheduled for a 9:30 pickup and we arrived at 9:40 due to traffic. My family and I woke up at 6:30 a.m and drove from Clermont FL , and because the uhaul representative wasn’t available , we had to use the online uhaul portal, delaying our trip another 30 minutes as we had to wait for verification online. The location housing the uhaul was hard to navigate and took up back behind bushes where our uhaul was next to a gate that said “beware, alligators poisonous snakes and spiders. We were finally on our was with the uhaul at approx 10:20, with a gas tank that was left with less than half a tank. Once we arrived to the storage unit , we realised the moving dolly wasn’t in the van, making it difficult to move our heavy furniture . The whole experience was awful and I would never recommend this company to anyone in the future.

Rating:

5.0

Great customer service.

Rating:

1.0

The rental place where I picked up the truck was perfectly fine. The issue I have is that U-Haul themselves called me five minutes before I was supposed to pick up a truck and switched locations. The location that I picked up the truck was out to lunch for an hour and a half and I had to sit and wait because he wasn’t aware that he had a reservation coming in the original location that I booked the truck was two minutes from my home, and I drove by that location and there was a 26 footer sitting there. I’m not sure why U-Haul changed locations last minute, but it was a giant inconvenience and a waste of time. I am never using U-Haul again due to my experience.

Rating:

3.0

Better signage as to where to park the Trucks

Rating:

2.0

The guy was rude on the phone , He was rude in person.!! The truck we rented was located in a backwooded lot. On the other side of a car dealership, he didn't go get the truck for us threw us the keys and we were on our own. Doesn't seem like the kind of person that wants to be in the u haul business! When we return, the truck never really made eye contact at all. And we told him where the truck was parked, and asked him, was he going to put the truck back and his response was, unfortunately, I guess so.

Rating:

3.0

If you are looking for a personable experience, this not the place. While the attendant was't abrupt, he was a bit blunt. The truck was parked back in the lot behind a very large puddle. The floor board was dirty, probably from someone walking through the puddle. I swept the truck bed out before I started loading. I understand that rentals was not the primary business for this place but it should at least be important. I will rent elsewhere next time.

Rating:

2.0

Guy at front desk was very rude and not approachable. Business was dark and not very well maintained. Lot was tiny to move the uhaul around in next to busy highway. The owner told me what needed to be done to avoid fees and he still charged me the fees despite doing what he asked. Most expensive uhaul I have ever had in my life and I’ve rented many over the last 10 years.

Rating:

5.0

The signage could be more prominent. I drove past the location before turning around and finding it on my second pass. The location is just after a curve in the road where the speed limit is 55. A larger U-Haul sign could help. Once I walked inside, I could not be more satisfied with the professional service and the truck itself.

Rating:

5.0

Fast service. Easy in and out.

Rating:

4.0

Service trucks as there was a service light flashing the whole time. Gentleman that gekped me was great a super nice. Truck had an Arizona tag on it. Found that bit different since we are in Florida.

Rating:

5.0

Thank you for your help!

Rating:

1.0

I picked this truck up on Friday and had to return the truck by Sunday. I returned it on Saturday and was charged for an extra day. The receipt has me returning the truck on Monday. However the got the keys out of the drop box. I want my $70 dollars back. They also charged me for some gas. I have pictures time stamp of the mileage and gas gauge from Saturday when I returned the truck. I think this is a terrible way to do business.

Rating:

4.0

My scheduled pick up location, Minorcan Metal Works, did a horrible job so I had to reschedule with the Car Tech location, which did a good job. I arrived at Minorcan at 12:10 (scheduled time was 12:00), and they had closed, no one was there. I had talked to them by phone a few minutes before 12:00 and told them that I was driving from 200 miles away, didn't know my way around St. Augustine, but I would be there in just a few minutes. I arrived only 10 minutes after the scheduled time, but they had already closed and left (they supposedly closed at 4 PM, not noon). I talked to an employee on the phone to get instructions, but the person provided no assistance. This is a very shoddy way to treat an out of town visitor and previously satisfied U-Haul customer. I highly recommend not using Minorcan Metal Works!!! I wasted an hour and a half finding their location, then booking with and going to another pick up location. The location I finally used, Car Tech, was very good.

Rating:

5.0

Awesome experience, Car Tech was great I was having an issue with my trailer lights and they troubleshot it to a fuse in my truck, they got me squared away so I could safely pull the U-Haul trailer.

Rating:

5.0

Easy to work with and would recommend to a friend!

Rating:

5.0

Owner is courteous and professional. The experience was excellent and exceeded expectations!

Rating:

5.0

Always friendly amf prompt when checking in. I would definitely recommend this.location. 5 star review

Rating:

5.0

The owner was amazing, despite me showing up early to pick up the the trailer he didn't make me feel like I was burdening him. The entire process was great.

Rating:

2.0

The guy working wasn’t friendly and told me that I scheduled an appointment before he opened. He ended up taking care of me but mentioned he wished more people would move out of St. Augustine. The floorboard had sand all in it and the back of the Uhaul was dirty and had not been swept out. Additionally, the transmission on this truck was horrible. I have driven six different Uhauls throughout our moves and I wouldn’t recommend this truck to anyone and don’t think it should even be on the road.

Rating:

5.0

Great service and owner went out of his way to get me the equipment I needed. Thank you.

Rating:

5.0

Jim at CarTech in St. Augustine delivered the best customer service I have experienced in a very long time. Excellent, professional, kind and accommodating. A wonderful experience.

Rating:

5.0

Jim really helped us out! The website allowed us to book at Car Tech to pick up the truck, but was forcing us to return the truck to a place twenty miles away for a move that was just over a mile and a half. Jim figured out how to get the site to accept the return to his place while also maintaining the other part of our reservation -- the pre-booked moving help. In the end, it all worked out wonderfully, saved us time, money, and frustration. Jim did it all with kindness. We were happy to turn in the truck the next morning, and there was Jim, taking back the truck, and making that process super simple. Thanks Jim!

Rating:

5.0

The service was excellent. Very respectful and knowledgeable!! Highly recommend car tech.

Rating:

5.0

It was just a regular drop off location. The gentleman was nice and helpful.

Rating:

5.0

Always helpful and accomodating!

Rating:

5.0

Will likely rent a van there in 2024.

Rating:

5.0

Nothing

Rating:

5.0

This drop off location was open on a Saturday whereas others were not and made dropping off a breeze! A phone call to Car Tech was made first out of courtesy!

Rating:

5.0

Great location. Excellent customer service!

Rating:

3.0

Not sure why I was charged a $25 cleaning fee as the vehicle was returned in exactly the same condition rented

Rating:

5.0

Friendly helpful staff

Rating:

5.0

Are you guys doing an amazing job?

Rating:

5.0

Explained rental, and how to return rental, very helpful, friendly,

Rating:

5.0

Your people are what makes U-Haul the premier orgs oration of its kind!

Rating:

3.0

This review has nothing to do with Car Tech but all about the UHaul app. I filled out everything online including adding the driver with license and verification but when I pulled up to the location, the app made us go through to whole process again AND the cell service was poor. It took over an hour to check out through the app after 2 calls with Haul customer service.

Rating:

5.0

Nothing excellent organization!

Rating:

3.0

Needs a better sign out front. Employees should wear something which indicates they are an employee. Should acknowledge customers when they arrive and the employee is out in the yard.

Rating:

1.0

The gentleman running the establishment lacked professionalism and customer service. When asked over the telephone, if they had a particular trailer, he stated “we probably do”. In person respect was no better and I would recommend a training in how to interact with customers before recommending this facility to anyone.

Rating:

1.0

The man at the counter was super rude to everyone especially the people calling about their U-Haul reservation

Rating:

3.0

Employee was helpful but not courteous

Rating:

5.0

Backed the twenty foot Uhaul truck with the auto transport into the space between two vehicles for me. Thank you!

Rating:

1.0

The owner is very condescending and I will never rent from him again. He has no customer service skills.

Rating:

1.0

The guy that owns car tech is very rude and not customer friendly at all!

Rating:

1.0

The guy behind the front counter acted like a total bitch !!! He had an attitude problem for sure. He was being an asshole because I could not back the truck up to attach to the transporter the way he wanted since I could not see where I was backing up to when this was suppose to be his job to already to have the rental truck and transporter ready when I showed up.Also there was another guy from uhaul just standing there watching while I back the truck up when the other idiot employee with the attitude hook up the transport when he should of been helping this moron out.The truck and transporter was not ready when I got there and the moron with the attitude kept walking around looking for a ball hitch to hook up transporter.This was nothing but a kluster fuck and a circus !!! Instead of the guy behind counter having the truck ready for me when I showed up ,he was just looking at his phone cocking an attitude when I was asking about the resevation.I suppose he was mad that I disturbed him from sitting around on his skawny ass playing with his phone. Luckily for him I needed the rental truck and transporter badly when instead I should of went to another rental company and gave them my money and business to but I was in a hurry so I needed to rent something fast.

Rating:

5.0

Was parked under pines so had dirt leaves and pine needles but I didn't care.