Customer Reviews for Cardens Gift Cottage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cardens Gift Cottage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Helen S.
Rating:

Excellent customer service, fast & friendly service. Equipment rental was in good condition. Will recommend to everyone.

Roger B.
Rating:

Customer did not leave a comment.

Steven P.
Rating:

Customer did not leave a comment.

Shelly C.
Rating:

Customer did not leave a comment.

Michael B.
Rating:

Everything was great.

Lisa D.
Rating:

Customer did not leave a comment.

Marcia W.
Rating:

Customer did not leave a comment.

William B.
Rating:

Customer did not leave a comment.

Pamela B.
Rating:

Customer did not leave a comment.

Richard T.
Rating:

Customer did not leave a comment.

Jeremy M.
Rating:

Great customer service very easy.

Judith P.
Rating:

Customer did not leave a comment.

Jarvis K.
Rating:

nothing

Michael K.
Rating:

Customer did not leave a comment.

Robi C.
Rating:

Make the online check in process easier. We ended up going into the store( which was fine because the owner was absolutely wonderful) but it would have been awesome to be able to do everything easier online

Susan B.
Rating:

No improvements needed

Christian A.
Rating:

Best experience I've ever had. The owner me of the local branch of uhaul was so very kind to me and very understanding .

Terry C.
Rating:

HAVE MANAGEMENT TO CLEAN OUT TRUCK EVERY TIME.

James S.
Rating:

Convenient & Courteous- Great Service- Thank you!

Barbara W.
Rating:

Nothing and everyone was very friendly and helpful

Christopher C.
Rating:

The Carden's are great people and it's a great store!

Jeffrey O.
Rating:

Customer did not leave a comment.

Roberta S.
Rating:

Extremely nice an helpful

Michael W.
Rating:

Very friendly

Destanee J.
Rating:

Customer did not leave a comment.

Ambria S.
Rating:

Staff here is AMAZING!!

John P.
Rating:

Customer did not leave a comment.

Robert K.
Rating:

There was a low tire on the trailer I rented and the dealer did not have a way to air the tire, I had to look for a compressor and pay to use it This Should Have Been Done By The Dealer

Patricia W.
Rating:

Right taillight did not work.

Timothy C.
Rating:

Customer did not leave a comment.

Joann G.
Rating:

Customer did not leave a comment.

Deven T.
Rating:

Field a claim though haven't heard back

Willie P.
Rating:

Customer did not leave a comment.

Carri B.
Rating:

Customer did not leave a comment.

Rebecca E.
Rating:

Customer did not leave a comment.

Diane H.
Rating:

Pick up was fast and easy. I will definitely use Cardens again.

Paul H.
Rating:

I had no problem with the location. I received excellent customer service at the location. I did have several problem afterwards. The truck ended up breaking down. The second truck that I picked up from a different location broke down. Then I had to get a third truck from a third location.

Sammy B.
Rating:

everytime we rent a uhaul we have a problem with one of the locations. Some of these people arent very bright and some just dont care!! Cardens is the only place we dont have any problems

Charles O.
Rating:

Everything went well , I would highly recommend cardens cottage to friend and family

Samantha C.
Rating:

Customer did not leave a comment.

Wade W.
Rating:

We did not get much assistance with getting our vehicle off the trailer we had to do it ourselves.

yosandra C.
Rating:

The service rep was excellent, but the truck I was given drove like it would break down any minute. The front end was out of line, the valves were rattling loudly.I was very dissatisfied with the vehicle. Uhaul has been around all my life, I will rent again, but we need to be able to test drive the vehicle.

Thomas A.
Rating:

Customer did not leave a comment.

Jimmy H.
Rating:

The after hours check-in was miserable. It took us nearly 1 hour to get the truck checked in online. We first had to watch a video to see how to do it. We then started the check-in process and one of the first items was the location finder. There were no instructions on how to activate the location finder on our phone. After two calls to customer service, we finally got through to the remainder of the check-in, which was ridiculous. I will find other rental agencies when I need a rental. If there are no other alternatives, I will never again rent from Uhaul with after hours check-in. Your after hours check-in has insured that this customer will do everything possible to find another company to rent from in the future.

CHARLES M.
Rating:

Customer did not leave a comment.

Brandon S.
Rating:

Very helpful talked to us like we were someone worth talking to

Daryl S.
Rating:

Customer did not leave a comment.

Michelle H.
Rating:

I still have a pending amount on my account and it's been over 10 days

Edward N.
Rating:

Customer did not leave a comment.

Reba C.
Rating:

Customer did not leave a comment.

Carl L.
Rating:

Customer did not leave a comment.

Cecily L.
Rating:

Great customer service

Glenda G.
Rating:

Customer did not leave a comment.

Glenda G.
Rating:

Customer did not leave a comment.

Jacqueline L.
Rating:

Customer did not leave a comment.

Anita G.
Rating:

Customer did not leave a comment.

Larry P.
Rating:

Customer did not leave a comment.

Cameron C.
Rating:

Great staff

Linda B.
Rating:

Free mileage after 40 miles

Matthew D.
Rating:

Customer did not leave a comment.

Korinthia M.
Rating:

Customer did not leave a comment.

Barry A.
Rating:

Customer did not leave a comment.

Luis C.
Rating:

Customer did not leave a comment.

Tasia B.
Rating:

Ms Carden was delightful and always helpful

Carol D.
Rating:

Customer did not leave a comment.

Joel B.
Rating:

Customer did not leave a comment.

Gelasio F.
Rating:

Very nice couple ,courteous service.

Nancy P.
Rating:

No smoking in truck

Regenia D.
Rating:

Tell people that you all can't put their money back on their debit card until 3 to 7 business days. Recommend that people pay with cash. I used my debit card and I've never had a problem with money being put right back on my card but for some reason I have to wait 3 to 7 business days and that was all of the money I had

Gloristine S.
Rating:

It would be nice to have the refund deposit given back to the customer upon drop off instead of it being mailed to the customer. I dropped off Monday morning, I'm still waiting for the deposit refund to be mailed.

Gerlene M.
Rating:

Customer did not leave a comment.

William G.
Rating:

Wonderful experience with well qualified and experienced, professional personnel ....

richard B.
Rating:

They messed up the save on the order. The truck was rented for two days, but they showed it as being turned in at one pm on the first day! While I love this couple dearly, there is always some little detail that is wrong, and it is always someone else's fault.

Rita W.
Rating:

Inside wasn't clean. Love the owner good people.

Bianca M.
Rating:

Customer did not leave a comment.

James P.
Rating:

Trucks needs to be better serviced, it had a really bad exhaust leak and truck was very dirty inside the cab. The box part of truck in good shape.

Jerry S.
Rating:

Let customers know that if they are returning after hours they need to be at the location drop off so you will recognize that we are there. We were not aware and had to drive back to the drop off location to continue the return thus making it appear we were not back on time. Thank you for not charging us the extra day after we explained what happened.

Amos M.
Rating:

tie down straps need to be not cranked down so tight that it took about 15 minutes just to feee them

Anna W.
Rating:

This location is 24-hr drop off, but there was no clear place to drop the key. There are lockboxes with Uhaul stickers on them, but they require codes to open (e.g., if someone was picking up a key, not dropping one off). We ended up just dropping the key through the mail slot in the front door.

Paula J.
Rating:

It was awesome. the truck was ideal for what I had to do. Thank you

David G.
Rating:

Customer did not leave a comment.

Steven M.
Rating:

Customer did not leave a comment.

Randall E.
Rating:

I returned the car hauler to the location where I rented it and they sent me to another location because "they didn't have room for it anymore." When I took it to the other location, it was like watching a pissing contest between the 2 locations. Both locations swore they didn't have any room to store it. They refused to call each other and try to work something out. I wound up being pulled into the middle of their disagreement and ended up going back to the original location of rental. It seemed they were going to prove each one was right and and the other agent was wrong. I was the victim, not the customer. Very disappointed that I wasn't offered some kind of severance, i.e., discount for next rental or current rental. I was a pawn in their childish game of I'm right and your wrong. I felt like a real idiot being tossed around like an unwanted pile of s*#t.

Marianne T.
Rating:

Not a thing. This location and the owners are the perfect face to represent U-Haul. Thanks for the pleasant experience.

William G.
Rating:

FRIENDLY, PROFESSIONAL FAST SERVICE and a pleasure to do business with...

Brittany R.
Rating:

Drop box needs to be located easier

Audrie C.
Rating:

Could not get in touch with them when I needed help with drop off at the number provided to call for help.

Haley D.
Rating:

Customer did not leave a comment.

Franklin B.
Rating:

Check to make sure all rear tires are inflated.

Barry E.
Rating:

Customer did not leave a comment.

Brenda A.
Rating:

Customer did not leave a comment.

LAMONA C.
Rating:

Customer did not leave a comment.

Deborah H.
Rating:

Customer did not leave a comment.

DUSTIN D.
Rating:

Have a more clear key drop-off location.

John B.
Rating:

The wheels were very rusty and the tires were showing signs of dry rot. I was queasy about hauling my Harley 800 miles in it.

richard W.
Rating:

Customer did not leave a comment.

Melissa J.
Rating:

Customer did not leave a comment.

Roger V.
Rating:

No problems

TERRY B.
Rating:

Customer did not leave a comment.

Matt W.
Rating:

The only problem I had was trying to use the online and phone reservation process. There was a location with the equipment I needed much closer to me and it was available. I know the owner of the location and it didn't move and is still there now. Instead of uhaul keeping proper records and up to date inventory I had to drive fifty miles out of my way.

No reviews have been submitted for this location.

Back
To Top