Customer Reviews for Cardens Gift Cottage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cardens Gift Cottage

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Linda B. on

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Free mileage after 40 miles

Matthew D. on

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Korinthia M. on

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Barry A. on

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Luis C. on

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Tasia B. on

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Ms Carden was delightful and always helpful

Carol D. on

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Joel B. on

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Gelasio F. on

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Very nice couple ,courteous service.

Nancy P. on

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No smoking in truck

Regenia D. on

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Tell people that you all can't put their money back on their debit card until 3 to 7 business days. Recommend that people pay with cash. I used my debit card and I've never had a problem with money being put right back on my card but for some reason I have to wait 3 to 7 business days and that was all of the money I had

Gloristine S. on

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It would be nice to have the refund deposit given back to the customer upon drop off instead of it being mailed to the customer. I dropped off Monday morning, I'm still waiting for the deposit refund to be mailed.

Gerlene M. on

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William G. on

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Wonderful experience with well qualified and experienced, professional personnel ....

richard B. on

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They messed up the save on the order. The truck was rented for two days, but they showed it as being turned in at one pm on the first day! While I love this couple dearly, there is always some little detail that is wrong, and it is always someone else’s fault.

Rita W. on

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Inside wasn’t clean. Love the owner good people.

Bianca M. on

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James P. on

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Trucks needs to be better serviced, it had a really bad exhaust leak and truck was very dirty inside the cab. The box part of truck in good shape.

Jerry S. on

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Let customers know that if they are returning after hours they need to be at the location drop off so you will recognize that we are there. We were not aware and had to drive back to the drop off location to continue the return thus making it appear we were not back on time. Thank you for not charging us the extra day after we explained what happened.

Amos M. on

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tie down straps need to be not cranked down so tight that it took about 15 minutes just to feee them

Anna W. on

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This location is 24-hr drop off, but there was no clear place to drop the key. There are lockboxes with Uhaul stickers on them, but they require codes to open (e.g., if someone was picking up a key, not dropping one off). We ended up just dropping the key through the mail slot in the front door.

Paula J. on

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It was awesome. the truck was ideal for what I had to do. Thank you

David G. on

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Steven M. on

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Randall E. on

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I returned the car hauler to the location where I rented it and they sent me to another location because "they didn't have room for it anymore." When I took it to the other location, it was like watching a pissing contest between the 2 locations. Both locations swore they didn't have any room to store it. They refused to call each other and try to work something out. I wound up being pulled into the middle of their disagreement and ended up going back to the original location of rental. It seemed they were going to prove each one was right and and the other agent was wrong. I was the victim, not the customer. Very disappointed that I wasn't offered some kind of severance, i.e., discount for next rental or current rental. I was a pawn in their childish game of I'm right and your wrong. I felt like a real idiot being tossed around like an unwanted pile of s*#t.

Marianne T. on

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Not a thing. This location and the owners are the perfect face to represent U-Haul. Thanks for the pleasant experience.

William G. on

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FRIENDLY, PROFESSIONAL FAST SERVICE and a pleasure to do business with...

Brittany R. on

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Drop box needs to be located easier

Audrie C. on

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Could not get in touch with them when I needed help with drop off at the number provided to call for help.

Haley D. on

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Franklin B. on

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Check to make sure all rear tires are inflated.

Barry E. on

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Brenda A. on

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LAMONA C. on

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Deborah H. on

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DUSTIN D. on

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Have a more clear key drop-off location.

John B. on

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The wheels were very rusty and the tires were showing signs of dry rot. I was queasy about hauling my Harley 800 miles in it.

richard W. on

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Melissa J. on

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Roger V. on

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No problems

TERRY B. on

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Matt W. on

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The only problem I had was trying to use the online and phone reservation process. There was a location with the equipment I needed much closer to me and it was available. I know the owner of the location and it didn't move and is still there now. Instead of uhaul keeping proper records and up to date inventory I had to drive fifty miles out of my way.

Nathaniel M. on

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Jeff F. on

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Robert W. on

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Kela T. on

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The truck I had I initially thought the transmission was going out so I had to make more trips. The brakes were so low I almost hit someone so I called you all and a tech came out. By that time I had rented another truck from another place. I spent way more than I evicted to. This will probably be my last Uhaul rental.

Ricky D. on

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Dee Dee D. on

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Mr. & Mrs. Carden were very helpful and some of the best people. I would recommend this place to anyone in your moving needs they had just what we need and was quick to set it all up.

Phyllis S. on

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Rickey W. on

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The vehicle interior wasn't cleaned and smelled of cigarettes.

Austin B. on

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Mrs. Mona is a sweetheart, she's fast she reads all the fine print, and insures you too get insurance so if something happens it's covered. Love love her...

Donna B. on

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Needed to buy a trailer hitch, she did not have any. Was very inconvenient.

Carson P. on

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Hua L. on

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Was assigned this location which is 54 miles away, had no choice but to use this location

Daniel S. on

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Eric S. on

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Yadda D. on

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Clean out ash tray from previous renter

Michael W. on

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When I got confirmation by phone, I was told to report to a different town and site. I called and the mistake was promptly handled. They had mixed up two people with the same last name. The truck handled well. No issues at all.

Gwen R. on

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Kim E. on

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WILIAM M. on

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Check your tie downs on the car hauler they are rusted and needs fixing had to use our tie down with our own straps and couldn't use the ones on the trailer. Other than that great service

Clifton G. on

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Lashika T. on

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jim A. on

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Bradley L. on

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Lou Ann W. on

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Helan S. on

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Andre W. on

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Lynnette B. on

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It took us forever to find the key drop box because it was in the back of a building that had nothing to do with the shop we dropped it at. I will never use U-Haul again

Shalyn D. on

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Anita G. on

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TIM P. on

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After receiving a call from Uhaul to see if all went well, and after verifying that the unit was returned same day, I was charged for two days. Had I not balanced my checking acct I would have been double charged. I find this unacceptable. I have called Carden’s and they tell me to expect a refund. I would like to be contacted by Uhaul to be told when I can expect the money to be deposited into my acct. Tim

Rachael C. on

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Rachael C. on

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ROBERT C. on

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Drop off area not lit for nighttime drop off.

Stacy P. on

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I think you should make things clear when people order the insurance on your U-Haul trucks because it does not cover certain things on roadside assistance like getting stuck. I got stuck with my U-Haul and I had to pay a tow truck to come get me out there for my U-Haul was kept for a couple days because it was so expensive to get a tow truck because roadside assistance did not cover me getting stuck in my neighbor's yard. I think it is ridiculous that I am charged over $300 worth of fees when it should be covered by roadside assistance I was stranded in my U-Haul in my neighbor's yard and could not move it for 3 almost 4 days I think you need to change your insurance policies and your roadside assistance policies to cover if someone gets stuck in a U-Haul to where they do not have to hire a diesel tow truck to come pull them out of someone's yard and then get charged excess fees when they are not liable when they took out insurance to prevent something like that.

Linda G. on

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jian C. on

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Lyndon J. on

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Sabrina H. on

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Troy A. on

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Chester Z. on

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Check the equipment out when it comes in to see if it needs repair. I have rented a trailer and a car hauler, they both he’d bad tires on them. I was unaware of this until I had left the pick up places.

Stephanie N. on

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Mona is always very friendly and courteous. I always rent from this location, and plan to do so whenever the need arises.

ANTHONY J. on

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Love the customer service, they are extremly nice and helpful and it was quick and easy process.

Sam Y. on

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randy R. on

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Michael S. on

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cody R. on

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lisa B. on

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Carla H. on

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Please tell customers where to find truck number when giving paperwork. Other than that every thing was great. .

rebecca C. on

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millard G. on

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Jeff W. on

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We found a pair of shoes and dirty socks in the cab

Jodi W. on

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tina B. on

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Zack P. on

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Gary S. on

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Joy W. on

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Angela E. on

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Exactly nothing ....everything was perfect

millard G. on

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Trailer jack was very stiff. Trailer electric plug had to be moved back and forth to make contact.