Customer Reviews for Cardens Gift Cottage
(U-Haul Neighborhood Dealer)

576 reviews

407 W Fort Williams St   Sylacauga, AL 35150

(256) 245-8210

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(256) 245-8210

407 W Fort Williams St
Sylacauga, AL 35150

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

She acted as if I was going to keep the damn truck

Zxolani B. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
5.0

Customer did not leave a comment.

Larissa H. 
Rating:
5.0

Customer did not leave a comment.

Helen S. 
Rating:
5.0

Customer did not leave a comment.

Marty W. 
Rating:
5.0

Friendly service with good prices. Will recommend to everyone and will continue to do business here.

Helen S. 
Rating:
3.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

I had an issue with the 24/7 after hours equipment turn in. Ms. Carden was VERY helpful and helped me get a refund that had coming to me. She was patient and understanding.

Robert W. 
Rating:
5.0

I will use this location again as my experience again went well and had no problem

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

The people here were great they helped us with our need last minute because the uhaul on 280 messed up our reservation that we made 2 weeks in advanced. The customer service here was excellent and we thank you for all your help.

jimmy W. 
Rating:
5.0

Getting keys after hours is terrible business office is not open till 9am so had to wait for code there is lack of communication on how boxes are numbered effidenticially as where was told box 3 code it went box numbered 1so had to try several codes and positions to finally get code correct to right box.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Kathy H. 
Rating:
5.0

Customer did not leave a comment.

Marty W. 
Rating:
5.0

Customer did not leave a comment.

FRANK B. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Nothing

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Nothing to my knowledge. Flawless experience!!!

Jimmy K. 
Rating:
3.0

Very nice older lady. Had no issues with this place.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Regina J. 
Rating:
5.0

Super friendly customer service! Thank you so much!

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Benny N. 
Rating:
5.0

Keep up the good work, this location is awesome

Mark M. 
Rating:
5.0

I have rented a UHaul from Carden's before. I always receive great customer service there. Thats why I always go there for my UHaul needs.

Cleo A. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel M. 
Rating:
5.0

Everything went well and I had a safe move everyone was so nice to is

Clara B. 
Rating:
3.0

I ordered (prepaid)furniture pads. Was rerouted to this location (30 minutes out of my way)due to equipment availability. No pads were available there. I then had to drive to another location out of my way to get furniture pads. We also had issues with water leaking in uhaul from rain. Was just a a tough rental this time. Lots of things went wrong.

STEVEN D. 
Rating:
5.0

Cardens are friendly and courteous. Also, the place of business smells awesome

William P. 
Rating:
5.0

Service was outstanding.

Marty W. 
Rating:
5.0

A+

John M. 
Rating:
4.0

If the equipment is listed and available to order on the website, make sure it is available upon pickup/rental. I needed some extra equipment and was able to reserve it butb upon my arrival it was not in stock. Not having that equipment made moving things extra difficult for my movers. If we had known ahead of time we could have made other arrangements to purchase the equipment elsewhere. Other than that hiccup, the truck was great. The customer service was great and the people were very friendly and helpful.

Latisha S. 
Rating:
5.0

You all did a good job. I would really tell people about you all. And your store is so amazing, so much nice piece in your store

Stephanie G. 
Rating:
3.0

Had trouble unlocking at the start of motor. The wheel quickly locked, and I it was hard to unlock.

Rachelle M. 
Rating:
4.0

We had trouble getting the share location to work at this location.

Nancy L. 
Rating:
5.0

Most helpful and reliable and courteous!

Sharon K. 
Rating:
5.0

Customer did not leave a comment.

Willis W. 
Rating:
4.0

Customer did not leave a comment.

larry S. 
Rating:
5.0

The owners of this location run an efficient and pleasant U-Haul/ gift store very refreshing to have such kind and considerate customer service would highly recommend anyone in my area or the surrounding areas to seek out this Facility

Otis S. 
Rating:
5.0

Customer did not leave a comment.

HELEN W. 
Rating:
5.0

Nothing it was excellent

Marcquita B. 
Rating:
5.0

Customer did not leave a comment.

Tonie P. 
Rating:
1.0

The person would not help me undo the trailer and kept telling me to go outside and take pictures instead of accompanying me and doing what needed to be done.

RACHELLE M. 
Rating:
2.0

Horrible experience overall. Have been using uhaul for years but will likely change to Penske or Metro for our next need.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

The only problem I had was the lack of furniture dollies and furniture mats. However, Cardens Gift Shop had the truck I needed when I needed it. They provided excellent service!

Andreas F. 
Rating:
5.0

Inside of truck, mainly the seats, dash , cup holder area needed cleaning.

Wes B. 
Rating:
3.0

The cab had muddy floors and there was trash in the cab. The dolly I ordered was not inside, and I had to go back in to get it.

Darcy C. 
Rating:
5.0

Carden's location was wonderful! However we had a 15 ft truck reserved at Vintage in Childersburg, AL initially. Went to get key out of lock box and unable to retrieve. Called u haul and was informed that although we had a reservation and confirmation number, there was no key in the lock box and we would have to go to the next town and wait an hour for another smaller truck - 10 ft. Worst customer service I have ever experienced and will never use u haul again. I have two friends who recently had similar problems. We received a $50 credit however this was insufficient considering that we had to change the whole structure of our move due to time spent with unnecessary issues and a smaller truck.

Jason H. 
Rating:
2.0

We had a 9am reservation 3 days previous to pickup. It was moved to 10:30 which wasn't a huge deal. We got it and got about a mile down the road and it breaks down. Called the place we picked up, she said call the 800 number and that was all she could do for us. We called and stayed on a wait for 32 mins. Went back to the place we had picked it up and barely made it back with the uhaul bc we had no idea what else to do. We had taken off work and on a huge time crunch to move. They couldn't help us other than said to call the number. Finally got someone and they said the dealer should be able to refund or give us another truck. She said she had no idea how and continued to say she couldn't. Finally someone walked her through it but we had to call and talk to them and get them to talk to her bc she wasn't doing anything to help. I did get a little ugly bc I don't understand how after being a dealer for 10 years they don't know how to do a refund or swap the truck. If we had more time off and better help fixing the situation I would have been more understanding. Then when we returned it, we were almost charged the whole amount again and never received a phone call with info like the mobile drop off has said so we would know what the additional cost would be and to make sure we weren't charged the whole amount again.

William L. 
Rating:
5.0

Customer did not leave a comment.

KIRK WAYNE E. 
Rating:
5.0

Nothing, very easy and quick

David S. 
Rating:
5.0

I used less than 2 gallons of gas and was charged approx 20.00. Rip off.

Teresa A. 
Rating:
1.0

We had the worst time with getting the uhaul it was a mess

James A. 
Rating:
4.0

Customer did not leave a comment.

Jeremy L. 
Rating:
5.0

Very nice employees.

Teri P. 
Rating:
5.0

I could not ask for a more smooth transaction from beginning to end. Thanks.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

The after hours pickup process was a hassle and very lengthy. After speaking to 3 different operators I was finally able to get the code to get in the lock box for the key.

Paul S. 
Rating:
2.0

Truck needed a oil change, shifted hard out of first gear and wasn't what I reserved. Also didn't get the appliance dolly I reserved one week prior I got a utility dolly that didn't work out nearly as well.

Dohnovan W. 
Rating:
5.0

Mona was outstanding and super friendly people.

James S. 
Rating:
5.0

Customer did not leave a comment.

Kadarious D. 
Rating:
5.0

I will not recommend UHAUL to anyone!! I paid $90 dollars for being over mileage!! The comment above will explain that 42 miles times .79 cents per mile that was not my problem!! NO MORE UHAUL!!!

STEVE H. 
Rating:
5.0

Mrs. and Mr. Carden were very friendly and helpful, very professional overall. Would definitely refer friends and family to Carden's Lock & Key for U-Haul service!

Mahlon M. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

BARBARA C. 
Rating:
5.0

Great people!

Steve H. 
Rating:
2.0

Customer did not leave a comment.

Monique W. 
Rating:
5.0

Customer did not leave a comment.

Jerry D. 
Rating:
5.0

Excellent customer service, fast & friendly service. Equipment rental was in good condition. Will recommend to everyone.

Helen S. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Shelly C. 
Rating:
5.0

Everything was great.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Marcia W. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Great customer service very easy.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

Judith P. 
Rating:
5.0

nothing

Jarvis K. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Make the online check in process easier. We ended up going into the store( which was fine because the owner was absolutely wonderful) but it would have been awesome to be able to do everything easier online

Robi C. 
Rating:
5.0

No improvements needed

Susan B. 
Rating:
5.0

Best experience I've ever had. The owner me of the local branch of uhaul was so very kind to me and very understanding .

Christian A. 
Rating:
5.0

HAVE MANAGEMENT TO CLEAN OUT TRUCK EVERY TIME.

Terry C. 
Rating:
5.0

Convenient & Courteous- Great Service- Thank you!

James S. 
Rating:
5.0

Nothing and everyone was very friendly and helpful

Barbara W. 
Rating:
5.0

The Carden's are great people and it's a great store!

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey O. 
Rating:
5.0

Extremely nice an helpful

Roberta S. 
Rating:
5.0

Very friendly

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Destanee J. 
Rating:
5.0

Staff here is AMAZING!!

Ambria S. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
3.0

There was a low tire on the trailer I rented and the dealer did not have a way to air the tire, I had to look for a compressor and pay to use it This Should Have Been Done By The Dealer

Robert K. 
Rating:
5.0

Right taillight did not work.

Patricia W. 
No reviews have been submitted for this location.

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