Customer Reviews for Cardens Gift Cottage
(U-Haul Neighborhood Dealer)

530 reviews

407 W Fort Williams St   Sylacauga, AL 35150

(256) 245-8210

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/31/2021: Closed

Services at this Location:

Contact Us

(256) 245-8210

407 W Fort Williams St
Sylacauga, AL 35150

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Inside of truck, mainly the seats, dash , cup holder area needed cleaning.

Wes B. 
Rating:
3.0

The cab had muddy floors and there was trash in the cab. The dolly I ordered was not inside, and I had to go back in to get it.

Darcy C. 
Rating:
5.0

Carden's location was wonderful! However we had a 15 ft truck reserved at Vintage in Childersburg, AL initially. Went to get key out of lock box and unable to retrieve. Called u haul and was informed that although we had a reservation and confirmation number, there was no key in the lock box and we would have to go to the next town and wait an hour for another smaller truck - 10 ft. Worst customer service I have ever experienced and will never use u haul again. I have two friends who recently had similar problems. We received a $50 credit however this was insufficient considering that we had to change the whole structure of our move due to time spent with unnecessary issues and a smaller truck.

Jason H. 
Rating:
2.0

We had a 9am reservation 3 days previous to pickup. It was moved to 10:30 which wasn't a huge deal. We got it and got about a mile down the road and it breaks down. Called the place we picked up, she said call the 800 number and that was all she could do for us. We called and stayed on a wait for 32 mins. Went back to the place we had picked it up and barely made it back with the uhaul bc we had no idea what else to do. We had taken off work and on a huge time crunch to move. They couldn't help us other than said to call the number. Finally got someone and they said the dealer should be able to refund or give us another truck. She said she had no idea how and continued to say she couldn't. Finally someone walked her through it but we had to call and talk to them and get them to talk to her bc she wasn't doing anything to help. I did get a little ugly bc I don't understand how after being a dealer for 10 years they don't know how to do a refund or swap the truck. If we had more time off and better help fixing the situation I would have been more understanding. Then when we returned it, we were almost charged the whole amount again and never received a phone call with info like the mobile drop off has said so we would know what the additional cost would be and to make sure we weren't charged the whole amount again.

William L. 
Rating:
5.0

Customer did not leave a comment.

KIRK WAYNE E. 
Rating:
5.0

Nothing, very easy and quick

David S. 
Rating:
5.0

I used less than 2 gallons of gas and was charged approx 20.00. Rip off.

Teresa A. 
Rating:
1.0

We had the worst time with getting the uhaul it was a mess

James A. 
Rating:
4.0

Customer did not leave a comment.

Jeremy L. 
Rating:
5.0

Very nice employees.

Teri P. 
Rating:
5.0

I could not ask for a more smooth transaction from beginning to end. Thanks.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

The after hours pickup process was a hassle and very lengthy. After speaking to 3 different operators I was finally able to get the code to get in the lock box for the key.

Paul S. 
Rating:
2.0

Truck needed a oil change, shifted hard out of first gear and wasn't what I reserved. Also didn't get the appliance dolly I reserved one week prior I got a utility dolly that didn't work out nearly as well.

Dohnovan W. 
Rating:
5.0

Mona was outstanding and super friendly people.

James S. 
Rating:
5.0

Customer did not leave a comment.

Kadarious D. 
Rating:
5.0

I will not recommend UHAUL to anyone!! I paid $90 dollars for being over mileage!! The comment above will explain that 42 miles times .79 cents per mile that was not my problem!! NO MORE UHAUL!!!

STEVE H. 
Rating:
5.0

Mrs. and Mr. Carden were very friendly and helpful, very professional overall. Would definitely refer friends and family to Carden's Lock & Key for U-Haul service!

Mahlon M. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

BARBARA C. 
Rating:
5.0

Great people!

Steve H. 
Rating:
2.0

Customer did not leave a comment.

Monique W. 
Rating:
5.0

Customer did not leave a comment.

Jerry D. 
Rating:
5.0

Excellent customer service, fast & friendly service. Equipment rental was in good condition. Will recommend to everyone.

Helen S. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Shelly C. 
Rating:
5.0

Everything was great.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Marcia W. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Great customer service very easy.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

Judith P. 
Rating:
5.0

nothing

Jarvis K. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Make the online check in process easier. We ended up going into the store( which was fine because the owner was absolutely wonderful) but it would have been awesome to be able to do everything easier online

Robi C. 
Rating:
5.0

No improvements needed

Susan B. 
Rating:
5.0

Best experience I've ever had. The owner me of the local branch of uhaul was so very kind to me and very understanding .

Christian A. 
Rating:
5.0

HAVE MANAGEMENT TO CLEAN OUT TRUCK EVERY TIME.

Terry C. 
Rating:
5.0

Convenient & Courteous- Great Service- Thank you!

James S. 
Rating:
5.0

Nothing and everyone was very friendly and helpful

Barbara W. 
Rating:
5.0

The Carden's are great people and it's a great store!

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey O. 
Rating:
5.0

Extremely nice an helpful

Roberta S. 
Rating:
5.0

Very friendly

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Destanee J. 
Rating:
5.0

Staff here is AMAZING!!

Ambria S. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
3.0

There was a low tire on the trailer I rented and the dealer did not have a way to air the tire, I had to look for a compressor and pay to use it This Should Have Been Done By The Dealer

Robert K. 
Rating:
5.0

Right taillight did not work.

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Joann G. 
Rating:
5.0

Field a claim though haven't heard back

Deven T. 
Rating:
3.0

Customer did not leave a comment.

Willie P. 
Rating:
5.0

Customer did not leave a comment.

Carri B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca E. 
Rating:
5.0

Pick up was fast and easy. I will definitely use Cardens again.

Diane H. 
Rating:
5.0

I had no problem with the location. I received excellent customer service at the location. I did have several problem afterwards. The truck ended up breaking down. The second truck that I picked up from a different location broke down. Then I had to get a third truck from a third location.

Paul H. 
Rating:
5.0

everytime we rent a uhaul we have a problem with one of the locations. Some of these people arent very bright and some just dont care!! Cardens is the only place we dont have any problems

Sammy B. 
Rating:
5.0

Everything went well , I would highly recommend cardens cottage to friend and family

Charles O. 
Rating:
5.0

Customer did not leave a comment.

Samantha C. 
Rating:
4.0

We did not get much assistance with getting our vehicle off the trailer we had to do it ourselves.

Wade W. 
Rating:
4.0

The service rep was excellent, but the truck I was given drove like it would break down any minute. The front end was out of line, the valves were rattling loudly.I was very dissatisfied with the vehicle. Uhaul has been around all my life, I will rent again, but we need to be able to test drive the vehicle.

yosandra C. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

The after hours check-in was miserable. It took us nearly 1 hour to get the truck checked in online. We first had to watch a video to see how to do it. We then started the check-in process and one of the first items was the location finder. There were no instructions on how to activate the location finder on our phone. After two calls to customer service, we finally got through to the remainder of the check-in, which was ridiculous. I will find other rental agencies when I need a rental. If there are no other alternatives, I will never again rent from Uhaul with after hours check-in. Your after hours check-in has insured that this customer will do everything possible to find another company to rent from in the future.

Jimmy H. 
Rating:
4.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Very helpful talked to us like we were someone worth talking to

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Daryl S. 
Rating:
2.0

I still have a pending amount on my account and it's been over 10 days

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Edward N. 
Rating:
5.0

Customer did not leave a comment.

Reba C. 
Rating:
5.0

Customer did not leave a comment.

Carl L. 
Rating:
5.0

Great customer service

Cecily L. 
Rating:
5.0

Customer did not leave a comment.

Glenda G. 
Rating:
5.0

Customer did not leave a comment.

Glenda G. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline L. 
Rating:
4.0

Customer did not leave a comment.

Anita G. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Great staff

Cameron C. 
Rating:
5.0

Free mileage after 40 miles

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Korinthia M. 
Rating:
3.0

Customer did not leave a comment.

Barry A. 
Rating:
5.0

Customer did not leave a comment.

Luis C. 
Rating:
5.0

Ms Carden was delightful and always helpful

Tasia B. 
Rating:
4.0

Customer did not leave a comment.

Carol D. 
Rating:
1.0

Customer did not leave a comment.

Joel B. 
Rating:
4.0

Very nice couple ,courteous service.

Gelasio F. 
Rating:
5.0

No smoking in truck

Nancy P. 
Rating:
3.0

Tell people that you all can't put their money back on their debit card until 3 to 7 business days. Recommend that people pay with cash. I used my debit card and I've never had a problem with money being put right back on my card but for some reason I have to wait 3 to 7 business days and that was all of the money I had

Regenia D. 
Rating:
3.0

It would be nice to have the refund deposit given back to the customer upon drop off instead of it being mailed to the customer. I dropped off Monday morning, I'm still waiting for the deposit refund to be mailed.

Gloristine S. 
Rating:
5.0

Customer did not leave a comment.

Gerlene M. 
Rating:
5.0

Wonderful experience with well qualified and experienced, professional personnel ....

William G. 
Rating:
3.0

They messed up the save on the order. The truck was rented for two days, but they showed it as being turned in at one pm on the first day! While I love this couple dearly, there is always some little detail that is wrong, and it is always someone else's fault.

richard B. 
Rating:
3.0

Inside wasn't clean. Love the owner good people.

Rita W. 
Rating:
5.0

Customer did not leave a comment.

Bianca M. 
No reviews have been submitted for this location.

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