This is a rural area and my cell phone did not have good reception in this area. Therefore the inspection and return process was difficult to complete
TOWNSEND M
Customer Reviews for Carmel Church Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent
GLENN MThe place was closed so we did not meet any person working
Barbara BNo
LARRY CService was good by UHAUL but the place said truck wasn’t returned clean and I have photos showing it was SPOTLESS ! I was charged $25.00 cleaning fee for something I returned clean! And fuel was replaced in vehicle as I got it but I was charged for that as well.
Xiomara MVery friendly and quick I called ahead and truck and tow dolly was ready to go will use again if the need comes up.
MELVIN KStaff was friendly, helpful and fast.
GORDON RDropped off after hours
LAURIE KKeep better records on the conditions of your trucks so that your station operators know what is there when it leaves and dose not trying to blame the latest customer for something that they had nothing to do with
DERRICK SI had a reservation already made, but that wasn’t accessible in the application, so I made another at the time of pickup. It worked fine, but even after being in the system and previously entering all of my data, it asked for an awful lot of pictures. Overall it worked very well. Great vehicle and super convenient.
JOHN MDitto
Lesie eImprove the parking lot where the equipment is located. Due to a recent snow storm, the lot was covered with snow making it difficult to find a location with which to park the trailer. I understand that this may not be a regular problem as it usually doesn't snow this much in this part of VA.
Thomas PThe off hour pickup through the app is completely useless. I have tried using it at least three times, and it never works. I will not be trying it again and will explore other options besides UHaul due to my poor experience with that process.
Jeffrey EGreat service from location owner!
FREDERIC MThis was the closet location to my house and, yet it was almost 30 miles away. I had to pay a mileage overage due to this distance. Not sure that this was fair. U-Haul should reduce the rate for this mileage or include additional mileage in the cost of the truck.
Edward PGood as usual
GLENN ACharged a $25 cleaning fee. The truck was clean: swept and free of trash. Cleaner than when we picked it up.
Michael BTried to get van at Warsaw Va location. no one there can was not there went to this location took 25 minutes of waiting before getting van. Basically left 1.5 hours later than my original reservation. Will never rent from U-Haul again
Kristin RVery easy pick up
Melissa AThe process was quick, easy, and seamless. The staff was awesome. Definitely a 10 out of 10.
Tyhesha CThere were no instructions on what to do with my key. The internet is spotty at this location so it was difficult to go through the self checkout on my mobile.
CHARLESF CNo improvement necessary. Wesley is an excellent manager, pleasant, polite and efficient.
Chauncey RDisorganized. Took 30 mins to return
Scott TGreat business
GLENNALAN MThis location is awesome. For a small community, this location was well stocked with rental equipment.
Joseph HWes does an awesome job
GLENNALAN MWe dropped off the truck on Sunday. September 27, 2023 at around 11am dropping the keys in the drop box. When calling in to confirm, I was told the status showed the truck was never checked in. In speaking with Brittany from customer service, she placed me on hold after I informed her of what was happening; she called the drop off location to ask if the truck was there and they did confirm it was. It seemed however the workers at the Kinsale location did not check the truck in, this was now Tuesday, September 29, 2023. We were originally charged having a receipt for $500 plus when we picked up the truck. We were again charged an additional $400 plus on Friday, September 30. I have used Uhaul several times in the past and have never had any issue until now
Richard JDropped off in the evening, location wasn’t open. Outside looked very nice
Charles BVery pleased with the help we got from the rental place.
Eugene CCustomer service at both locations was exceptional.
Mark POwner of facility charged an extra day, then when I showed him my email showing return time he said I'm not here to argue take it up with uhaul. He was charging me over $100 more than my email reservation.
Brandon WUnfortunately the U-Haul Truck rented air conditioner was not working, there was a leak in Granny’s Attic and the passenger windshield wiper flipped, flopped and spun around. The U-Haul Agents Kimberly and Javier provided OUTSTANDING customer service throughout this process. Waiting on response from Matt in regards to an adjustment for the malfunctioning equipment experienced with this rental. Thanks.
Valerie AExcellent service! Five stars plus….
EDWARD KBest experience I’ve had with a Uhaul location yet! Nice guys running the shop there, will come back when I need tires!
Katherine EWhile the pickup and drop was easy enough, the booking was an absolute disaster. No one could confirm where my drop off location was. I had to cancel the reservation and re book because the drop off location was an hour from my desired location. Absolutely miserable experience.
hilary mVery respectful
ANGELLUIS RThey may have just been busy, but they were unable to help us until 2 hours after our scheduled pick up time. Some of the staff were very helpful once they started helping us.
Connor LRear passenger side tire on 6X12 had a leak and was low. Set roadside but provider were over 1 1/2 hours away. so not repaired. Had to air up often on trip. Notified drop off site of tire.
Frank SThey didn’t haven’t my reservation number and wanted me to return the U-Haul to them because it was scheduled for someone else.
Amanda DMake sure all equipment requested is in truck.
Nolan SNA
Malinda GAwful service, cheated with gas mileage. sad way to do business
David PI rented a truck for a one way trip that would take about three hours at the most . I rented this truck on Jan.5,2023 I did not have to return the truck until Jan. 7,2023 ? I did not want to rent a truck for that length of time , because I knew that I only needed the truck for just three hours . I feel that I did not have any other choice , other than to pay for two extra day that i did not use ? this is not the frist time that I had to pay for extra days that I did not need to use a truck , from your company .
MICHAEL MVery friendly and efficient
STEVE MFriendly personnel.
Fausto LThis location charged me a $25 cleaning charge which is bull shit as the truck was as clean as o got it. If anyone actually reads these, would like to dispute this $25 cleaning charge.
Timothy HEverything was great but the internet portion was not impressive. When it said I would get a verification code, it texted me a pin. Then it told me there was a verification code error.
Marvin JLower prices lol
Wesley MThe location im was great and service was great but the uhaul trailer itself was junk the door was so dented up I couldn’t hardly open or close it witch made it almost impossible to use for what I needed it for then on top of that the roof leaked and ruined about 3000$ worth of electric rc cars
Jeremy BGreat service
GLENNALAN MVery easy to find!
Carl PNo improvements needed.
Malinda GFriendly staff and very informative.
Kelley BThis was a pickup location changed by Uhaul because my original reservation was screwed up by the Lexington MD store. Not only was the new location closer but they had the original 4 x 8 in stock. Great store and kudos to the Uhaul corporate guy who fixed this for me!
Jeffrey PExcellent customer service. Will definitely recommend and use again
EARLLEO C