Everyone was friendly and professional, the truck was clean, and the entire transaction was easy and flawless. Thank you!
WILLIAM R
Customer Reviews for Carmel Welding & Supply Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The cab of the truck smelled bad and had pet hair and sunflower seeds everywhere. The outside was clean and in good shape.
Donna RHave your computer system updated. It was offline so they had no information regarding our U-Haul rental. Thought the charge one way was excessive.
Velinda BGreat experience!
DAVID MThis location is great all around including the staff. Such a pleasure to have a good customer experience. The only thing is the gas gauge picture on the Uhaul paperwork does not match the truck gauge so it makes it a little tricky. Should be exact same to avoid confusion. Thank you.
Christina FStaff is great, app check in a hot mess! And drop off, when its pouring, you cant really take all the photos. Parking isnt far, but I got soaked walking back to get it!
Rebecca TExcelente
ARGENIS AThe cargo van was new and easy to rent.
MATTHEW HThank you Deb and Josh! I was lost without you guys! A-1 service and phenomenal experience! I will definitely rent from you again!
Tyrone AI called last minute and was able to rent a small van to pick up a chair! Rental price was very reasonable. Thank you!
JACQUELYNNE RExcellent customer service. Very helpful
HEATHER SExcellent customer service—very friendly. I give it a 5 out of 5.
NOHEMY GQuick and easy check out. It definitely helped that I did some online before going and uploaded some of the needed information and he actually thanked me for doing that.
Michael NThe people at Carmel Welding we very helpful and responsive to my needs to adjust my rental time frame as needed. I appreciate the seamless process where by I was able to lease a rental the van and return it with minimal hassle. Thanks!
RICHARD PThe parking situation is not ideal. The truck had a "chemical" smell while running. The drivers side door did not latch very well. Seemed like it was going to open at any time.
DARRYL PThe van was not clean, had a slight smokey odor. Friendly staff, but the check out process through the app is a pain. Second time I have gone through the process. It does not allow one to add the photos that is required. While I was attempting to go through the process, an employee at the location informed me at times it crashes. So, I had to take nearly a 1/2 hour to wait to live chat, only for them to upload the pictures. When I returned it, since the location was open, I returned the key with an employee. It took a while for them to close out the return. I would expect better.
ERIC GTo start off the dolly I rented was not on the truck Set the pick up for 4 am and since no location was open it took me 3 extra hours to load the truck without the dolly despite my call asking to make sure it would be there. Not only the dolly wasn’t there, when I was on my way to my destination some lady from the location called asking for the dolly and she also insisted I had taken it, with a very rude attitude. I would NEVER recommend this location to none of my friends.
Oscar AVery nice and helpful
Lora KWas taken care of very quickly by a friendly staff member. Went through the details of my booking to verify things and set me up with nice equipment for what I needed.
Christopher MStopped in and reserved a van a few days before I needed it. Just a van, declined all the 'upgrades'. When I arrived to pick up the van, location added blankets and a hand truck without asking my consent, costing me another $10 I didn't need and didn't plan to spend. Not cool.
GREGORY MFriendly, fast and easy
EMILIO CThe rental app is a hassle. I don't like using this app.
GREGORY WTechnician at Carmel provided all the necessary information for pickup and delivery to drop off. Check Engine Light came on during trip. The individual gauges had no alarms or faults.
LARRY BI found the team here very pleasant and friendly and they made things easy
LETA PIt would have been a better experience had i not had to pay almost 600 dollars for the truck the insurance and the fuel replacement. This will be my last time using uhaul because it is just to costly.
BUDDY BNice experience. Friendly and knowledgeable people
MICHAEL JI took a picture at pickup of the front cabin of the truck, which was not clean and returned it in the same condition and ended up being charged 25 USD for cleaning charges. I spoke to the gentleman at the office, who was understanding and said he will speak to someone to check the truck with out any commitments. The before and after pictures I took show that it is not clean when I picked it up.
Oussama KThe only minor issue was there seemed to have been a discrepancy on the app, when reserving, which vehicle was actually available for rental. However, I received a call from a great employee and she was able to square it away.
Eric GNot allowed to leave my car on their parking lot. Had to park several blocks away. 20 degrees. The truck was old. Back door would not open. It was frozen. Horrible experience
PAUL LContactless service and the app worked well
JAMES GMore lighting outside for after/before hours pickup
Dana YGreat folks to work with. Highly recommend
TODD OAbsolutely nothing everything goes fantastic
KENNETH HThe attendant was very helpful and friendly. I had issues with the app and he patiently helped me through it.
Amy ECarmel Welding provides the absolute best service - friendly, fast, efficient, and very helpful.
BRIAN WLocation is OK but Uhaul now delivers much lower value than ever. UHaul now makes the customer do all the work. We have to take and post pictures. We have to verify that the truck has no damage or dents. We have to use an app that doesn't work all the time. You demand premium prices without delivering premium service. Very dissatisfied with UHaul
KEVIN KCarmel Welding has always done a wonderful job for us.
RONALD MMake sure the cab floor area is clean and the truck needed to be washed. Other than that everything was excellent especially the online check in/out service.
Tom MThanks Deb
DAVID OCheck in / out was done quickly and efficiently. Appreciate the good service !!
MARK CThe staff were knowledgeable, friendly, and helpful. Thanks.
PHILIP Pand they charged an after hours fee when I dropped off while they were open
andrew sLocation was closed and no personnel interaction and did not go inside.
DAVID WCody is awesome to work with. Very knowledgeable and always provides us with the best deals and helpful ideas. Great place to rent trucks and vans. My go-to place for U-Haul.
PHILLIP JThis rental process was incredibly efficient, the staff was very friendly and helpful, and the overall experience was smooth and seamless! Will definitely rent from here again next time I'm in need!
BRITTANY CInterior of the bed was dirty leave dirt on our furniture. Only disappointment but a big one
JOHN BBill was great !
HEATHER LAll was good. Good instructions of process.
DAN BVan smelled like a port o let. It was horrible. While it was clean, the smell was not.
WENDY TMy only complaint is the pickup times as the latest at 415.
Philip PExcellent U Haul dealer
Greg PIt was nice
NORA BOnce we started driving the truck, we noticed an unbearable pungent odor. I called the office and complained about the smell. Instead of understanding my situation and working with me the Manager was unprofessional and extremely rude. He was yelling and refused to work with me. I had to end the call. I had to drive out of my way to secure multiple air fresheners which was the least we could to to rectify the situation. We were able to mask the small a little bit. However, it was unnecessarily painful This is a shame to pay all that money to rent a truck and not be comfortable. Please you need to give us a discount due to the difficult situation. Thank you.
PATRICIA CNot so sure of the amount that you charged for milage. It doesn't seen right. I need the beginning and ending pics that I took for you guys. I'm doing this for the man who actually need this truck.
MARY JThe young man I dealt with was very nice and helpful
LARRY WThe after hours return was awkward, I went to the site and it asked my location and then went to the reorder page. Not sure what happened , did it 3 times and then took my own pictures and left keys in box
DAVID SIt was very easy. And everyone was very helpful.
Kay BBill and the team at Carmel Welding provided outstanding service. Quick, efficient, and friendly!
BRIAN WTruck front seats, floor, dash were filthy despite being told it had been cleaned. Other locations have newer cleaner trucks for same price.
STACIE FI will definitely use the Rangeline Road location again. Everyone has been very helpful and willing to help!!! Communication was great and timely!!!
MICHELLE S