While I felt the vehicle was clean enough, prior renter obviously smoked in it, which is a minor annoyance. Also, as I mentioned at return, I had discovered plastic piece of the front bumper that was slightly detached on the right side. That should probably be repaired before it gets worse. Rental agent service was excellentGARY O.
Moving Truck Rental in Carmel, IN at Carmel Welding & Supply Co
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Carmel, IN 46032
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Dropped off after hours and it was easyMichael Y.
No improvement required. Everything was perfect! Thank you!!DOUGLAS N.
Very good experience. Friendly team, knowledgeable; very accommodating....THOMAS E.
Gave me incorrect drop off infoANDREW B.
This was my 3rd location change in 3 days and I made my reservations almost a month in advance. I was sent all around town and when I stated I KNEW there would be problems picking up this vehicle and I was assured there wouldn't be... THERE WAS... 2 phone calls, 3 chats and I was finally able to pick up the vehicle after driving 3 hours out of our way with road construction - given multiple run arounds. I didn't get any padding, didn't get 1/2 th equipment I ordered. There should be a significant discount applied for the inconvenience of sending me all around Indianapolis because someone at Uhaul made multiple errors.Margaret N.
We used the drop box.CHARLEEN V.
-- Friendly people. Vehicle was parked out front with keys in it when we arrived. Job Well Done !!!DOUGLAS H.
My negative feelings are in relation to the online check in procedure and retrieval of key. This is the second time using it and both times have been difficult, stressful, and frustrating. Speaking to customer service and chatting online eventually allowed us to get to the key code but we will never use this vendor again because of this procedure. Penske, here we come!Charles C.
They charged me a cleaning fee when it was clean and also charged me an extra day of rental. I mistakenly locked the keys in the uhaul when I dropped it off in the early morning hours. Instead of calling a locksmith they just waited to hear from me and told another customer they had to postpone.Gregory P.
We were given the truck with half a tank of gas. Drove 13 miles & then charged for 3 gallons of gas. That's not right.WILLIAM J.
clean inside of vehicle. very dirty.BRIAN O.
I was charged a cleaning fee for not folding the blanket - does not make sense. I was never told to do this upon rental, on the website, or via the check-in app.ROSS W.
It took us 90 minutes to pick up our rental truck due to an issue with the 24/7 pick-up. The gentleman called me the night before and had set-up online pick-up for 7am, but somehow it did not go through on the computer so we had to wait for him to arrive to let us pick it up in person. Very inconvenient. I think the issue was not with the location but with the online process...he said they have had issues like this in the past.Mark C.
When someone orders an appliance dolly you should probably make sure that it's included. Also, make sure the truck isn't EMPTY. Because of those two things, we were 15 minutes late to our drop of time. My husband and I had to lift appliances and I'm 3 months pregnant. So way to go uhaul, I will literally never use this company again. I also work in property management, I'll make sure to share my poor experience with all my new move ins.Alexa S.
DO NOT GO HERE!!! They charged me an extra $40 because they said it wasn't in their system that I was dropping a truck off at their location. I have PROOF in the form of the u-haul verification that I PAID $99 to drop it off at this location. I called the 1st uhaul vendor from The Store House and she got on the phone with Carmel Welding and they still charged me $40. After they charged me, I looked at the receipt and they called it a "cleaning fee." I'll be contacting the BBB and disputing the charge!DEREK J.
Love this locationJAMES F.
Wonderful location. They were helpful and polite.Diana H.
The fuel capacity was not full and I did not notice it when I took the truck. I was charged 15 for the gas that was not filled by uhaul. When I explained the situation and asked for a refund , uhaul refunded 10$ and said its the customer's responsibility to check that. I feel this is not right they ate not honest.Vijay P.
Really nothing comes to mind. It was a great overall experience. I will definitely go to Carmel Welding for truck rental needs in the future.PATRICK D.
Thanks Bill for your Help !!!!ROGER S.
I know I said it was clean but there's no scale for cleanliness. There was junk stuck to the cup holder and glitter everywhere. I mean, I've seen a lot worse but it wasn't sparkling cleanKathleen D.
I didn't find anything in the transaction that would require improvement.FREDERICK Y.
The good news is Carmel Welding where I utilized U-Haul for 70 years. I know where its at but its location may not know about it. I was surprised how easy to drive the truck is. Similar to a van. It was cool. Service is great, and cost is reasonable.Billy S.
Great customer service!RICKY S.