Excellent customer service!! You're always met with a smile and the entire process is effortless. Equipment is clean and operable.Zedell J.
Customer Reviews for Carney Upholstery and Stateline Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and knowledgeable. Some UHaul stores don't seem very friendly. This is the best we've ever gone to.Paul L.
This is one of the best UHaul locations I have ever used. I'm very glad they are nearby. They are prompt, concise, polite and super knowledagble about trucks and trailers. UHaul check-in and check- out is usually a big time waster with long lines and low staffing (That's not necessarily UHaul's fault either), but at the Milton Freewater location they are fast and prompt, just a joy to work with.Russell W.
Customer did not leave a comment.Cherie D.
Customer did not leave a comment.James H.
Customer did not leave a comment.Timothy R.
Customer did not leave a comment.Lance E.
Customer did not leave a comment.Michael V.
Customer did not leave a comment.KIM C.
This has nothing to do with the actual location I picked it up from. Sky was great and changed the whole day. But I was furious that I made a reservation and then went to pick it up and they didn't have it. Then I had to scramble at the the last minute to call 6 different locations to see if they had what I reserved. None of them the close ones had one, except Sky. I called he said it was reserved and said if they didn't pick it up he would let me know. I was about to leave to head to the next closest location that was an hour away in the opposite direction (this is after being on the phone for 45 mins waiting to talk to someone at U-Haul). When Sky called and said he got in touch with them and they didn't need the rental. This saved me an additional two hours I would have had to spend to go get what I originally reserved. WHAT IS THE POINT OF MAKE A RESERVATION THEN??Sarah S.
Carney Upholstery and Stateline Sales did a great job. It is Uhaul Corp that I am referring to in this post. Uhaul called me 2 days before rental and said I needed to pick up 60 miles from my reservation point. I said can't do because of a graduation. 1st they said, we can't help you. I asked for a bigger truck closer and they found the correct truck 10 miles away. I needed to rent at 8:00 am using the app. I get there at 8:00 am and Uhaul app said pick up at 10 when store opens (same time as graduation). I made numerous calls and woke up local owner who was very helpful. App didn't work to load license or fuel level discrepancy but took my credit card for payment.Jonathan M.
Customer did not leave a comment.Maria P.
Customer did not leave a comment.Frank C.
Customer did not leave a comment.DAVID B.
The best range of equipment in Milton Freewater. Nice folks.Russ W.
Excellent service and efficient process. Friendly staff.Zedell J.
Customer did not leave a comment.CLINTON S.
I only use this Uhaul, when we need uhauls, her facility and trucks are clean and organized. The personal service is impeccable, the owner Edna is knowledgeable and takes the time to explain the process. We also refer at least 2 customers per week to her, as we have a moving company and get numerous calls daily. I have received the highest feedback from the customers who I refer to c Carny Stateline uhaul. I am just ecstatic to see she finally has an inventory of trucks again. Thank you for all your Help if never gone anywhere else, we will adjust until she has a truck available, she has always been able to help us find a truck. OSMAndrew D.
Customer did not leave a comment.Jeff B.
Everything was done prompt and excellent customer service no need for improvements good job.Keri W.
I had an amazing experience!! She went above and beyond to help me out during a very stressful move.KARI A.
Customer did not leave a comment.Scott G.
Customer did not leave a comment.WilliamG A.
Best customer service experience I've ever had at a U-Haul facility.Russell S.
Customer did not leave a comment.Jacqueline K.
Edna extremely helpful. We really appreciate it.DAVID B.
Customer did not leave a comment.Anna A.
Just thought it weird I booked the truck at one location, but picked it up at another. The lady running the Carney operation was great, very accommodating.Paul F.
Edna was extremely helpful and pleasant to work with!diane L.
Customer did not leave a comment.Peter B.
Very helpful and polite.Sandie C.
My reservation was messed up and because of that I had to walk 11 miles to get my car back. The website crashes regularly and the vehicles are in disrepair. I would suggest finding other options.Ian M.
No Uber, Lyft, or taxi service. Uhaul should alert that since as a single woman moving alone, this was very stressful. I ended up getting a ride from a stranger at a gas stationâ€¦. Not idealJacqueline S.
The woman who runs this place is friendly enough, but she does not run a good customer service business. She is far too casual and does not go out of her way to help you. She has a drive thru set up in a very awkward way for you to talk to her instead of an actual business front. She did not come out to walk around the rental with me or even show me which one it was. She also charged me added insurance without my consent.Zach N.
Customer did not leave a comment.Dewane B.
Customer did not leave a comment.Mary O.
Customer did not leave a comment.Sasha B.
Customer did not leave a comment.Rhonda G.
Rude, told me I didn't have a reservation, that it must be for a different location and then told that it was for a later time in the day. When she finally took look and realized that I was correct, I had to wait over 30 minutes for the truck.Marlene R.
Rude and horrible customer serviceLUIS C.
The overhead light for the main part of the uhaul didn't work. We loaded up mainly after dark. This made it extremely difficult to load up . Because of this it took longer to pack the uhaul. We had to spend extra money to rent it for another day.carolina P.
Customer did not leave a comment.PHILIP K.
They go over and above to helpMICHELLE E.
Keep the manager that's a given. Help with cost for security. And put a sign up that says "no complaining. Here"GARY W.
The interior was spotless and damage free but the exterior was extremely dirty and very scratched up. Still, it ran great, gave us no problems and got the job done.SKYLAR R.
Edna was very thorough and did a great job!PHILIP K.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.JULIE H.
The second truck I rented needed some repair mechanically. But the owner is awesome and this isn't the first time I rented from her. She Rocks!!!KATHY A.
Very rude lady not interested in helping me hook up the trailer transport which I finally found two gentleman who showed me and I was on my way after a rude comment to me that I should have scheduled more time for my move.Brad M.
We were very pleased with the friendly service we received from the owner at this location. She graciously helped us with our rental need.LUIS A.
Edna was extremely helpful from start to finish. I am so glad I chose this location!KRISTINE B.
The person who checked me in explained everything very well.ROBERT F.
Notified sooner when my time and location for pickup has changed.BRADLEY B.
Quick and easy. Great customer service.DANIEL R.
Owner could not have been nicer or more helpful . Communicative , very easy to do business with . She made every part of the transaction as easy as it could be for me . Truck was clean & functional ; but the details like pickup and drop off particulars were even more appreciated . Thanks !JOHN B.
The staff at the drop off location were professional and fun. The inventory at this location was impressive I will certainly look there first the next time a truck is needed.Roman M.
Customer did not leave a comment.DANIEL PETER C.
There the best u haul company to go threwCLAYTON LEE L.
You did awesome. I appreciate good business. Two thumbs up!!!LINDA ANN M.
Customer did not leave a comment.ROY JAKE K.
No problems. Just drop and leave Employee wasn't on zite. She said to drop off trailer and she'd check it in when she got there. Almost too easy compared to the rental portion of this ordeal.RHONDA RENEE G.
Someone called before drop off to give directions that was helpful , location was closed when we dropped off, self check out on app worked well.Mark D.
Customer did not leave a comment.Nathan S.
Management is understanding and helpfulChristopher E.
Customer did not leave a comment.GORDON D.
Stateline/Carney is the only uhaul location we will use, the owners are knowledgeable, friendly and always willing to go the extra mile (literally) to make your experience excellent. They need more trucks, they need them on rotation. We have a moving company and often need to reserve for customers 1 x per week or more or for additional help on excessively large jobs. Edna has been known to drive to other locations and pick up trucks because we have a schedule to keep. Stateline uhaul has been a very important partner in our business since 2006. We have even purchased moving trucks from them. please keep a truck in rotation for our contracts and customers. We are not the only people in our community who feel this way about the service we receive from Edna. it is widely known in the Valley that Stateline is the best place to start with your uhaul information, rentals of trucks/trailers moving pads and moving essentials., for a safe efficient move. Old School MoversDavis A.
Employees show the utmost in customer service. They went above and beyond to accommodate myself, as well as others who were waiting to pick up their rentals. It appeared as though additional staff would be beneficial at this location. I would recommend both employees who are working on October 10, 2021To receive an additional benefit, perhaps an increase in pay to retain themDEANNA W.
Customer did not leave a comment.JOE T.
Edna was outstanding-helpful, courteous, and provided just what l needed, all while not feeling well! Excellent service!CHRISTOPHER B.
Customer did not leave a comment.Christopher J.
The owner called and texted me early on Saturday morning to see if I'd be dropping off the trailer on Sunday any earlier then my posted drop off. Not the best decision on their part.NICHOLAS H.
Customer did not leave a comment.Morrill M.
Customer did not leave a comment.Braden N.
Equipment was clean. Found the running lights were not working after dark. Milton-Freewater dealer went above & Beyond assisting us to obtain our 6Ã—12 cargo trailer. 3 other dealers transfered us from our original pickup location throughout the 24 hours before scheduled pickup.Carole A L.
Customer did not leave a comment.DONNA C.
Customer did not leave a comment.Michael S.
There's a sign on the door saying everything is closed up to keep the heat out and to call the number on the sign. As I was calling a man walked out. I explained my situation, and he said he'd discuss it with the lady inside. He came back out and she told him if he was willing to help me they'd take the trailer, but they don't deal in trailers (even though they had several open trailers on the lot). He said the equipment was heavy, and I told him that even though I was in my 60s I could help. I was instructed to back up, pull around the back to the front, near a wall and back up the trailer...I have limited back-up skills, but I managed with his help. He then came over with a device that cranked the trailer off my hitch, not needing my help at all. He was very friendly and helpful, but again, the process was a nightmare.Julie R.
Customer did not leave a comment.GILBERT S.
Customer did not leave a comment.Douglas B.
Customer did not leave a comment.NOEMI S.
Check out seemed slowCLINTON B.
Customer did not leave a comment.Jerry M.
Customer did not leave a comment.STEPHEN W.
Customer did not leave a comment.PHILIP A K.
You guys were great and super helpful. Thank you!JERRITT JAMES S.
Agent was very combative and didn't offer any kind of response to any of my questions.MANUEL ZAMORA L.
Customer did not leave a comment.DANIEL M.
Customer did not leave a comment.MARK B.
Stop playing on the computer and do their jobsSHEILA MARIE K.
I have went above and beyondMARTHA K.
Tire bald. Front end out of alignmentRONALD S.
Customer did not leave a comment.ROBERT B.
The only reason I knew this was the drop off location was because of the other Uhaul trucks... It didn't have anything else distinguishing it from a random little shack. I also didn't know what I was supposed to do, I just got "make sure it has the proper gas, and it's cleaned out. Drop the keys here" if he wasn't there though I honestly wouldn't know what to do... First time with this sort of experience. Every other time I've gotten a Uhaul there was a person that explained the whole process, and there was very clear instructions. I didn't feel I had that this timeRACHELLE D.
Excellent customer care.ROBERT B.
Customer service was excellent at this location.ROBERT B.
Wonderful family owned business. Great people and great service.JACOB T.
Customer did not leave a comment.Julee M.
Customer did not leave a comment.CLARK F.