Customer Reviews for Carney Upholstery and Stateline Sales
(U-Haul Neighborhood Dealer)

759 reviews

85581 Hwy 11   Milton-Freewater, OR 97862

(541) 938-5257

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(541) 938-5257

85581 Hwy 11
Milton-Freewater, OR 97862

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

GORDON D. 
Rating:
5.0

Stateline/Carney is the only uhaul location we will use, the owners are knowledgeable, friendly and always willing to go the extra mile (literally) to make your experience excellent. They need more trucks, they need them on rotation. We have a moving company and often need to reserve for customers 1 x per week or more or for additional help on excessively large jobs. Edna has been known to drive to other locations and pick up trucks because we have a schedule to keep. Stateline uhaul has been a very important partner in our business since 2006. We have even purchased moving trucks from them. please keep a truck in rotation for our contracts and customers. We are not the only people in our community who feel this way about the service we receive from Edna. it is widely known in the Valley that Stateline is the best place to start with your uhaul information, rentals of trucks/trailers moving pads and moving essentials., for a safe efficient move. Old School Movers

Davis A. 
Rating:
5.0

Employees show the utmost in customer service. They went above and beyond to accommodate myself, as well as others who were waiting to pick up their rentals. It appeared as though additional staff would be beneficial at this location. I would recommend both employees who are working on October 10, 2021To receive an additional benefit, perhaps an increase in pay to retain them

DEANNA W. 
Rating:
5.0

Customer did not leave a comment.

JOE T. 
Rating:
5.0

Edna was outstanding-helpful, courteous, and provided just what l needed, all while not feeling well! Excellent service!

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
2.0

The owner called and texted me early on Saturday morning to see if I'd be dropping off the trailer on Sunday any earlier then my posted drop off. Not the best decision on their part.

NICHOLAS H. 
Rating:
5.0

Customer did not leave a comment.

Morrill M. 
Rating:
5.0

Customer did not leave a comment.

Braden N. 
Rating:
3.0

Equipment was clean. Found the running lights were not working after dark. Milton-Freewater dealer went above & Beyond assisting us to obtain our 6×12 cargo trailer. 3 other dealers transfered us from our original pickup location throughout the 24 hours before scheduled pickup.

Carole A L. 
Rating:
5.0

Customer did not leave a comment.

DONNA C. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

There's a sign on the door saying everything is closed up to keep the heat out and to call the number on the sign. As I was calling a man walked out. I explained my situation, and he said he'd discuss it with the lady inside. He came back out and she told him if he was willing to help me they'd take the trailer, but they don't deal in trailers (even though they had several open trailers on the lot). He said the equipment was heavy, and I told him that even though I was in my 60s I could help. I was instructed to back up, pull around the back to the front, near a wall and back up the trailer...I have limited back-up skills, but I managed with his help. He then came over with a device that cranked the trailer off my hitch, not needing my help at all. He was very friendly and helpful, but again, the process was a nightmare.

Julie R. 
Rating:
5.0

Customer did not leave a comment.

GILBERT S. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

NOEMI S. 
Rating:
4.0

Check out seemed slow

CLINTON B. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
4.0

Customer did not leave a comment.

PHILIP A K. 
Rating:
5.0

You guys were great and super helpful. Thank you!

JERRITT JAMES S. 
Rating:
3.0

Agent was very combative and didn't offer any kind of response to any of my questions.

MANUEL ZAMORA L. 
Rating:
5.0

Nothing

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
1.0

Stop playing on the computer and do their jobs

SHEILA MARIE K. 
Rating:
5.0

I have went above and beyond

MARTHA K. 
Rating:
5.0

Tire bald. Front end out of alignment

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

The only reason I knew this was the drop off location was because of the other Uhaul trucks... It didn't have anything else distinguishing it from a random little shack. I also didn't know what I was supposed to do, I just got "make sure it has the proper gas, and it's cleaned out. Drop the keys here" if he wasn't there though I honestly wouldn't know what to do... First time with this sort of experience. Every other time I've gotten a Uhaul there was a person that explained the whole process, and there was very clear instructions. I didn't feel I had that this time

RACHELLE D. 
Rating:
5.0

Excellent customer care.

ROBERT B. 
Rating:
5.0

Customer service was excellent at this location.

ROBERT B. 
Rating:
5.0

Wonderful family owned business. Great people and great service.

JACOB T. 
Rating:
5.0

Customer did not leave a comment.

Julee M. 
Rating:
5.0

Customer did not leave a comment.

CLARK F. 
Rating:
5.0

This uhaul location & its owners have always been helpful, friendly & professional. I would recommend them highly to anyone. Thank you so much.

DIANA S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

KARL B. 
Rating:
5.0

Excellent communication! Very friendly! Clean, well kept trucks! Goes above and beyond to be helpful! Provides supplies so we can clean out our own mess and return truck in the same clean condition we received it in. Then they do their own sanitizing. They even have a drive up window for checking out the trucks! Very organized checkout and return system. I will happily rent from them again! :)

JULIE C. 
Rating:
5.0

Customer did not leave a comment.

Tracy T. 
Rating:
5.0

Customer did not leave a comment.

BRENT H. 
Rating:
5.0

Customer did not leave a comment.

Stanley R. 
Rating:
2.0

Customer did not leave a comment.

GEORGE N. 
Rating:
3.0

The lady who answered when I called to say that I was about to drop off the trailer said she was leaving 45 minutes early, but to go ahead and leave it. When I arrived, a man came out and told me that they don't accept 4x8 ttailers, in spite of the fact that it's a freaking Uhaul location.

ERIC B. 
Rating:
2.0

Repair had to come and replace front tires windshield wipers. Driver's side door wouldn't close properly. Looked like someone had tried to break in to the truck it was so noisy out on the road you could hardly hear each other talk also she did not know we were coming to pick up the truck so I believe that was Thursday she thought we were coming at 9:00 I think on Friday I could be wrong about the days but what she actually said was if I didn't life here you would have nothing so someone check into that why she didn't know we were coming okay that's the experience we had much better with those new tires on it thank you repair man

KELLY R. 
Rating:
4.0

Very friendly and accommodating. Great communicator. Nice place to pick up the vehicle and had it all ready for us, even though it was dark.

DARREN LEE F. 
Rating:
5.0

Customer did not leave a comment.

Darcey M. 
Rating:
5.0

Customer did not leave a comment.

HEATHER MABLE H. 
Rating:
3.0

Employee handing me my keys did not wear a mask. Otherwise very considerate and helpful.

SETH W. 
Rating:
3.0

I was peeved that I had made my reservation in Pendleton which was confirmed. Then it was changed to Milton Freewater which was more miles and cost me more money. I was not happy with the uhaul company. I should be compensated for having to go out of my way, costing me more, because I had to use more miles on the vehicle to get what I needed done I feel it was very unprofessional!

JULIE MARIE S. 
Rating:
5.0

Customer did not leave a comment.

DIANE N. 
Rating:
5.0

Edna was efficient and very helpful. I couldn't expect any better service. When the need arises, I will return to this location.

Delbert S. 
Rating:
5.0

Have better tires that don't separate

KARIANN S. 
Rating:
1.0

we could not get ahold of anyone the place was closed the directions were hard to follow. I could not get into the website for directions

Andrea H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
3.0

Customer did not leave a comment.

Cheryl H. 
Rating:
5.0

None

Steve F. 
Rating:
5.0

Kind staff and easy to work with. Equipment was in great working order!

Troy P. 
Rating:
3.0

Need bigger UHaul signs that can be seen from the highway and signs to indicate where to leave the truck without blocking parked cars.

catherine M. 
Rating:
1.0

Owners were upset that our pick up time was 5:30 as they wanted to close early to go boating. We got there earlier, and they were absolutely rude and yelled at us over the phone when we asked a question. Insisted on doing licensing information over the phone even though all entered on original reservation, but it was acceptable to be face to face to swipe credit card. I will never use this location again and will make a point of telling anyone who asks. We were asked to go to this location as our two local outlets didn't have the truck requested. So not only did we have to spend the extra 90 minutes of traveling time and gas, we were only offered extra mileage and an additional day, which really were not necessary and we are still out of pocket for the additional gas. Again the owners at this location were absolute jerks.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Russ C. 
Rating:
3.0

Customer did not leave a comment.

KELLY E. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
3.0

Customer did not leave a comment.

KELLY E. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS T. 
Rating:
5.0

Customer did not leave a comment.

Cindy L. 
Rating:
5.0

Nothing. Edna is amazing!

SUSAN K. 
Rating:
3.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

DEBRA LYNN W. 
Rating:
5.0

Customer did not leave a comment.

Raven T. 
Rating:
5.0

Just provide clean well maintained equipment as you do now.

MICHELLE JEANNE L. 
Rating:
4.0

This was probably the only UHaul location I've ever been to where people were easy to talk to and empathetic. I didn't go inside so I cannot speak to the facility's cleanliness. Employees were nice. Spent less than 10 minutes dropping off.

Katya T. 
Rating:
4.0

If there has to be a $40 late fee, perhaps it could be included in the 8 emails I got, then I wouldnt have busted ass to get the truck unpacked the night before, and then miss the 9 am deadline . And I accidentally filled the tank instead of leaving it at 3/4 , basically donating the difference to your multimillion dollar company because there is nothing she could do. Bullshit. I spent a thousand dollars, I think it could have been returned.

Kathlene M. 
Rating:
5.0

We only use Carney Uhaul, their trucks are always clean and ready. Customer service is a 10. We have a moving company and sometimes we need a U-Haul for the over flow, or our customers are leaving town only recommend this U-Haul and our customers are always very happy with Carney Stateline U-Haul

Old S. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

She had the truck all disinfected and ready to go. Did a great job of safe distancing. Excellent!

Ben T. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

I didn't see the phone number by the entrance door or window; would strongly recommend that.

Eleazar D. 
Rating:
5.0

Excellent customer service! Edna is terrific. Highly recommended.

sean D. 
Rating:
3.0

Customer did not leave a comment.

Caleb C. 
Rating:
5.0

Excellent service! Thank you

Douglas D. 
Rating:
1.0

Customer did not leave a comment.

Daniel C. 
Rating:
3.0

Pissed off that we could not leave the truck at our destination, where there are 3 Uhauls. We had to drive out of the way to deliver, couldn't get a signal to do online return, and I had to return the next day to finish in person. Every time I called the toll-free #, they didn't know what to do. The online and toll-free systems *stink*. I definitely would have gotten another company's truck if another company had been available.

Nadine B. 
Rating:
5.0

Customer did not leave a comment.

Cody S. 
Rating:
5.0

They had us clean the truck cab out which was actually better than when I rented it. We didn't mind and agreed with her that it should be cleaner. It just sucks that we should have to clean up the mess that the owner of 24 hour should have done. We rented 4 pieces of equipment from 24 hour in Tillamook they all were dirty. If we said anything we got attitude from the owner who is quite intimidating

Royal B. 
Rating:
5.0

Staff was friendly and very helpful.

Kim C. 
Rating:
5.0

Customer did not leave a comment.

Andrew V. 
Rating:
3.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Was a great experience!

James C. 
Rating:
5.0

I don't know what she could improve on, Ive always have had a 10 + Service and do not use any other u haul stores. and we own a business and rent more frequently and on a regular basis than most companies/customers Edna is always helpful, knowledgeable, We refer everybody to her. Old School Movers

Old School M. 
Rating:
4.0

Customer did not leave a comment.

Devon R. 
Rating:
5.0

You guys are perfect

Alberto D. 
Rating:
4.0

Customer did not leave a comment.

Vincent S. 
Rating:
5.0

They went the 2nd mile in their personal but professional services, and in trouble shooting! Glad to have people you can count on to make the moving process smoother! Thank you!

shiela H. 
Rating:
1.0

The self pick up option was a nightmare! The assigned vehicle was filthy inside and out! There was no lock box or key for that vehicle! When uhaul was contacted the agent was less than helpful. Finally was able to get another truck assigned for my rental, however the self pick up process continued to be a problem in that the system and software failed to allow full completion of the check process resulting in the need for the agent to complete the process via telephone call. The entire process just to get the truck checked out took over an hour and resulted in a delay of my moving and travel plans. Furthermore the check out location was inadequate and the original vehicle was in unacceptable condition, the cab was fully of dust, dirt and trash, the exterior of the vehicle was equally filthy and the windshield bug encrusted with the cargo compartment dirty and containing trash!! Also the original vehicle had less than 1/4 tank of fuel! Overall extremely dissatisfied with this uhaul experience!!!

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Preston H. 
Rating:
2.0

Trailer was very old and rusty. It was sad, asked if I would pick it up one hour earlier but was told it would be a full day charge for that one hour extra. Too bad. Next time, and there will be a next time, I will rent from someone else.

Terence H. 
Rating:
4.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Edna in Milton Freewater is the best Uhaul agent around. I have rented a lot and will always go through her. The main uhaul site can be difficult yet Edna makes it personal and goes out of her way to accommodate and make it happen . Thank you so much for all your assistance as moving across the states is exhausting, and you took a huge burden of frustration off my shoulders.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
No reviews have been submitted for this location.

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