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STEVEN S
Customer Reviews for Carney Upholstery and Stateline Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service
RYAN AI was really happy with Edna in Milton Freewater. And happy how quickly the guy in St Helens came out and took care of getting the truck
LOIS HThe truck was very clean inside and out. The ramp worked great. The lady at the front desk was very helpful and was patient with our questions. Highly recommend Milton Freewater Uhaul
LORENDA CIt was not clear at first where the front office was located or how to get service. But they promptly made tenderize known
Ron RVery personable folks. Thanks Folks
RALPH FEasy process. Great price.
DAVID GAbsolutely the best customer service I have ever experienced at a Uhaul in the 30 years I have been renting them for work. Truly helpful and friendly people and service
JESSE RGreat customer service
PEDRO OExcellent dependable service. Thank you.
CAROL RTruck was a little dusty inside but not bad
OUDONE NThe only negative comment I would make,It turned out to be a huge runaround,the original reservation for a 15’ was made at this location,then was switched to a 26’ truck in college place Washington which was way too big then I changed it to a 10’ truck at another dealer,but the truck was not available,so fortunately another 15’ truck was available in Milton Freewater which I picked up,this could have been a disaster as it was the only weekend we could move
OLE DI was very pleased with our experience. Loved that u-haul had ever we might need - blankets and dollies and even physical help with movers if we wanted it. Our family help fell through and I would have liked the outside help if I’d known our planned help got sick and couldn’t help at the last minute. Price was good as well and the u-haul personnel were great.
CLARK EPersonable and friendly, extremely helpful, while being knowledgeable and professional. I've used U-Haul across Oregon and Washington many times, and this is by far my favorite location. The owner and her family give you a genuine grass-roots feel, all the time being pros. Can't give a better recommendation.
KELCY ABest experience I've had with a uhaul location and we've used alot being a military family. Highly recommend!
NIKI FEdna Carney was incredibly helpful. She found solutions for us that were great. Would recommend.
Roger BI can’t think of anything to improve.
RICARDO ABoth the pickup and drop off where outstanding. The trailer worked fantastic and the trip went off without a hitch.
DONALD VI have rented numerous times here. Very organized and professional and friendly and helpful. Good People
STEPHEN GVery helpful staff!
WALTER CI rented for 24 hours. My UHaul vehicle was under police investigation in a suspected hit and run. The police thought someone stole the Uhaul I was driving and committed a crime. I had to pay the extra Uhaul charges for extended days as things were sorted out and my innocence proved. Frustrated.
AMY KStreamlined and efficient
AMY KThe truck was steering erratically. Furthermore no employee came out to view the truck with me. It was not a good experience at all!
DONALD BIt would be nice if they let you into the building instead of standing outside in the heat. Their reason being their own comfort, yet they're leaving the windows open for prolonged periods. Seems to me that opening and closing a door would be more saving of the cool than having an open widow where the customer is left standing in the 90 - 100 degree heat.
JOHN WNo improvements needed
RAYMOND KGreat!
David CMet all our needs
Robert KThere were only 2 people working, they were trying very hard to keep up with the volume of customers but I waited for about 30 min to just give someone the key, and have them email me later with the close out paperwork.
Jamie HU did amazing even after hrs. We were sooooo blessed to find u !!!
Clay MThey could do better maintenance on the vehicle
Raymond pThe website didn't offer all of the drop off locations unless they we open at that time. The website only offered me to drop off the truck at certain locations. Thanks.
Knud MEdna and her son are both great to work with....very accommodating
Alexander CStop advertising the app so hard please
BENJAMIN KThis is an improvement suggestion for the company. It would be nice to have back up cameras.
Michelle DIt was all a great experience
Rebecca MThe truck leaked, and there was no dolly and no blankets unlike our Uhaul rentals in the past.
Keith WSuper helpful staff. Truck was absolutely perfect for my needs.
Jessica PEdna and Skye were a pleasure to work with and went above and beyond to accommodate us.
Mary WHave a computer program to operate.
Earl CThe owners were outstanding. They went the extra mile to make sure it I had the right truck and on a Sunday (none of the other dealers in the area were open). And this was after I had to change my reservation twice. Superb service!! I highly recommend them.
Rory MEverytime we've rented here we've had a positive experience!
Mark CI just dropped it off. Didn't talk to anyone. It was easy enough to find and there was enough space to park the truck.
Chanel FFriendly, helpful, and quick!
TODD CThank you
Lahre HClearer instructions on where to leave the lock would’ve been helpful!
Catie BGreat communication and outgoing personalitys. Quick and easy assistance
Cristian EAmazing service. Gentleman was extremely helpful. Very patient and kind.
James CPersonnel were friendly and helpful would happily send people to them. More people could take a page out of his book.
Oliver PThe return process was lengthy and confusing otherwise it was was well explained and simple.
Dee B