I was very confused because I schedule my return for this location but in the app it told me to go somewhere else. I left a message at this location and got a call back even though they were closed that I could still drop off my trailer as planned. Very happy about that because I didn’t want to drive 40 minutes out of my way.
HEATHER A
Customer Reviews for Carolina Hydraulics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Without letting us know the pickup location was changed. Only realized as I was starting from home to pickup. The app based pickup was a nightmare, had to call your reps 3 times. They were courteous, but beats the purpose of online checkin and pickup
Prakash MVery satisfied.
Gregory BVery satisfiedwith return service.
kenneth mMy bad. The directions say to call ahead. I didn’t and they were out to lunch. Drop off was met shortly after and very agreeable.
Robert BThe back of the truck was wet and dirty. I had to sweep it out before I could my in my furniture
Carrie HWe previously made our reservation online, but when we got to the place to pick up, the man behind the desk redone our order contract. I told him I had the reserve #, he said he had to do it all anyway due to something about his phone , it did not make a lot of since He used his phone to retype it all in. We stayed longer that what we were suppose to because he re edited our drop off location our mileage so that changed the price discount that we had made online. if he had of looked our reservation # up this would have not occurred. The price was incorrect. We were given the Field mgr name and number that made it alright. Thank you Adrien It was a doozy but its over now, Thank God!!
BRIDGET BMy issue was with check in and confirmation process. I made reservation early and then completed check in online but check in to get truck couldn’t be found. I was confirmed to pickup at 8:30 and blankets but business didn’t open till 9 and no blankets. Had to go thru checkin all over with owner finally around 9:30 got truck. Owner was pleasant and helpful. Said it was UHaul system fault that was really slow and he had to start over using cell phone with check in. Totally happy with truck
Robert DThis location was the closest yet was 27mi away, the online check in process was terrible. App and website awful to use.
mark lJohn was very helpful and got everything set up for me. He helped me with my return too. I’m glad I rented from him. I will rent again for sure if I need to.
Jenni PEasy drop off. Friendly and helpful.
greg cTruck seat wouldn’t adjust. Truck ran ok. Had rented same size truck less than a month before and it drove much better. Customer service was fine, but not to the same as my previous part.
Kimberly KI was charged 2 miles over then what I took picture of when I got into uhaul.
Alice MIt was fast and affordable.
KeAhviun SHad no problems, at all. Nice truck, performed well. Nice place to deal with. THANK YOU!
Todd WRental was easy and the gentleman (owner?) at the establishment was very courteous.
Airen AGentleman didn’t even speak to us. Took the keys and said all set. Didn’t inspect the vehicle in front of us and spoke to his friends the whole time. Couldn’t be bothered customers were there.
Ashley wNo comment
Calvin WSmoothest / quickest transaction experience I’ve ever had with U-haul.
Brandon AThe gentleman helping is was in no hurry to help us get moving. He was pleasant, but definitely took his time trying to get things done.
Stephen CUsed the contactless check in. Was easy to do and very convenient. Would definately do this again
Kathy HI couldn’t get the 24/7 check in to work. The guy who helped me once the store opened was great though.
Adam BDid not have the equipment I requested. I was charged for it anyway. And the process to get a refund is utterly ridiculous and useless. I never got my refund. I would not recommend this to anyone!
James MHad an issue with picking up the truck and luckily the owner of the business answered his phone because the online was not helpful at all
Adam SLocation was easy to find and truck was clean and ready to go!! My first experience renting a truck to move and it went well!! Thank you!
Twanna TNone needed
Walter BI was very impressed with the service provided. The rental process was swift and efficient.
Tyrone JVery nice experience. Very easy rental and return
William HI had a question and it was answered. It was my total bill?
artis bUHAUL claimed this was the closest location with the size tuck I needed. Only to the South is this true. The rental desk was unkept. The desk person didn’t realize truck license plate was missing. Received a phone call from a drop off location I did not select asking when I would have the truck to that location. I do not plan to use UHAUL again.
Ken HHad to change pickup locations several times
Timothy MWhole process was quick and easy. No issues. Would use this service at this location again.
Gerald GThe inside of the truck smelled like cigarette smoke and had a water bottle left in it and just didn’t seem very clean. With Covid I would have liked to know it was wiped down with a cleaning wipe. The parking spot had big mud puddles that made it hard to do the checkout and get around the truck. Other than that it went well.
Heather AEverything seems to good!
Desmond RThe process was flawless. Thanks so much
CARSON SThe guy wouldn't hook up the trailer I had too. I made a reservation to puick up a 6x12 trailer when I got there to pick it up there wasn't a 6x12 trailer and the guy was no help.
Isabelle GThey were closed during business hours. I had to call Uhaul to find out how to pick up the vehicle.
Jack CMake sure the truck is clean and stop people from smoking in this truck the floor was sticky and the back of the truck was dirty the covers were just thrown not folded but i might use this service again.
Joseph SVery nice man , I picked up from
tammy nAwesome service!!
shasia eUhual truck was ready and customer rep was excellent.
larry fAlthough I checked in several days in advance, items I ordered were not ready (not in unit) and they did not have a utility 2-wheeler onsite. Friendly gentleman but it seemed disorganized.
Phillip IThe truck was not at the location I selected was rerouted to another location the guy was not there to get truck then he charged us for a dolly he did not have to give us told us to go to another location to get one .... bull shit Oh and there was a quarter tank of gas in the truck and a tv in the back .... more bull shit Will never use uhaul after this run around
Brian JThere was a television left on the back of the truck. When I got the uhaul the gas hand was not on a quarter tank it was a little less, but I was charged for it. I did refuel the truck.
Tenika GJust keep up the good attitude.
Thomas HVery easy both in and out. Very positive experience.
Wayne PThe U-Haul team is amazing ....
shasia eNothing excellent customer service
Kimberly CYou need to fix the windows noise it was so loud you could hardly hear the radio!
Frank SGreat and fast service.
RON AThe drop off was awful, but not due to this location. I was texted a specific location, which was not near my new home and nor could we even find it.
Adam KNot a lot of equipment on hand for rental
ROBERT G