Ask all the verification questions at the time of the reservation. I left home to pick up the van, expecting everything to be done (you already had my driver's license and a credit card), and when I got to the location I had to struggle reading the small font on my phone to: a. provide a name and number of someone to verify me (I could have done that earlier, people don't pick up their phones from unknown numbers) or b. have my passport (who carries their passport, I could have done that before I left the house) or c. have a copy of a rental agreement (?) - I am not even sure what that meant, is this my rental agreement with U Haul and don't you have it? It took almost half an hour to do through all these steps and finally get the key. Luckily my son was with me to read all the tiny messages on my phone, I didn't think I need my reading glasses to drive a van home. Honestly, somewhere after the first 15 minutes I was ready to cry and totally regretted the experience. The van was nice and clean and easy to drive.vera tabakova T.
Customer Reviews for Carolina Mini Storage at Eastgate
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Latisha G.
The online check in/out system is horrible. It takes way too much time and often hard to navigate through especially the picture taking. The price per mile is not feasible either. Its almost false advertising.Keyetta W.
Customer did not leave a comment.ALLISON M.
Customer did not leave a comment.Jennifer B.
Jim was very courteous and helpful, helped me reserve, change date and pickup the cargo trailer.JAMES A.
Customer did not leave a comment.JOSHUA V.
Great customer service.CLAY H.
Customer did not leave a comment.MATTHEW W.
Be more clear on the pricing it went from 37 to 164 dollars and I wasn't aware until after the chargeRyan W.
The owner was very helpful. My brother left an item in truck. Although the truck was rented out when I got there to get them. He advise me that he would check again, and he did and he found them. Overall experience was great.Erica F.
Manager and associates were very polite a knowledgeable about UHAUL services. Would use this location for my next UHaUL regal!,Preston H.
Customer did not leave a comment.Wade E.
Customer did not leave a comment.rob F.
Excellent service!!! Walked around the unit with me. Helped me with unlatching the door ( which was not initially intuitive for me). I appreciated the additional help to disconnect from the hitch when I returned also.VALERY D.
Truck was not parked where it said it was in the app for check inSTACIA K.
Very friendly and courteous. Thank youThomas C.
Customer did not leave a comment.Alexander P.
Customer did not leave a comment.Sandra S.
Customer did not leave a comment.Bernadette S.
Excellent experience. The gentleman working at this location was very helpful and on point. Will definitely come see him in 6 months when I have to move my daughter again.ANTHONY S.
Customer did not leave a comment.Richard A.
Nothing! Ms. Brenda was such a sweetheart.JOHNICIA S.
My reserved vehicle was NOT present at my original location. I was sent to this location to pickup my reservation, which delayed my schedule for the rest of my move.Glen M.
Owner was very helpful and friendly!Eric R.
The guy working there this morning was very nice knowledgeable of all products and services he upsold the insurance and I had a great experience and will definitely go there again I can't remember the mans name but he was a older gentlemanSamuel W.
On Saturday, March 15, I booked online for rent a U-Haul at Carolina mini Storage in Greenville ( 3201 Moseley Dr, Greenville Nc). I need the U-Haul bc I need to get a set of Couch and the loveseat then i got an reservation number and I have to pick up a U-Haul vehicle at 8:30 pm and I had to return the vehicle at that location at 12 am. Honestly, I had been book online on U-Haul App a lot of times and I alway booked online and I love the convenience on the App bc i can do self check in & check out so easy and i never got any problem. I like to get reservation online bc I always get off work late at night. For sure sure I never get any problem with that but this time i got a problem and I was so mad and here reason why i got mad, I swear of God I didn't know the location I picked up the U-Haul will close the gate after 10:00 Pm and after I finished everything and I drove the U-Haul vehicle back to that location at 10:10 bc I had to return U-Haul vehicle before 12:00 Am andddddddd the gate at that location is close, completely closeeee, I tried to crawl under the gate to the door of the office and I saw 2 phones numbers on the door, one for emergency and one for call the office something, I tried to call the emergency number 4 times to ask about the code to open the gate for i can be able to return the vehicle on time and I left the record message 3 times and no no no no body answer ( what kind of emergency phone number is that???????) I was at the gate more than 30 minutes and the one police drive by and he saw me and he stop over and asked me what's going on and he told me I had to go home bc he didn't know any phone number to call the owner of that location and I had to return the vehicle next day and I have to pay extra 35 dollars for stupid reason. And after that I got home and tried to contact U-Haul to let they know the reason why I'm not return the vehicle on time to void the extra fee and again I had to wait on the phone almost 30 minutes and no no no no bodyyyyy answers. Your supposed to be let me know that location will be close the door at 10:00 Pm or y'all supposed to be contact with that location about the gate code for customer can return the vehicle on time or anytime.... So so so so bad service!!!!Phu N.
Customer did not leave a comment.Maurice Y.
Outstanding service at location.Teresa D.
The man was so nice didn't mine taking up time with me so politeLinda T.
Customer did not leave a comment.Panell P.
Nothing it was a good experienceSeattle T.
Nothing it was great serviceSharon P.
Customer did not leave a comment.Wael E.
Rented a van used it returned it. Very easy.Richard B.
Customer did not leave a comment.Coleman D.
Customer did not leave a comment.Kayla D.
The first time I used U-Haul the truck was newer and nicer. This one was okay.Elizabeth L.
First time renting from u-haul and I was pleasantly surprised with my experience. I Grabbed a 10 ft truck and auto transport for the day. I had to pick up my 98 jeep cherokee that had a blown head gasket and left me stranded 75 miles away from home. This pair from u-haul worked out beautifully. One reason is because you have the vehicle fully secure on a platform. The other reason is because the dolly u-haul offers, though cheaper, could honestly really mess up your vehicle worse than it already was, that is if the drive shaft isn't completely removed. It is suggested by u-haul that it be completely removed, as well as your owners manual. Having your vehicle up on a dolly and be driven around for any extended period of time is harmful to your vehicle. I only say this because most people strap in the front two wheels turn the vehicle to accessories but the vehicle in neutral and go. If you do choose to do that at least consult your owner's manual or any forum on your specific vehicle. It was verrrrrrry windy on the way home. And the equipment handled perfectly. No problems what so ever. I would absolutely recommend towing your vehicle thru u-haul over having a tow service do it. That is if you have a bit of distance to go. It ended up being UNDER $200. The cheapest tow I could get was $400 for a flat bed to pick it up, after calling eight different wrecker services. So kudos to u-haul for offering this truck and trailer combo at an affordable rate. Sorry for the long review, im hoping maybe it can help someone who is considering towing thru u-haul or have someone do more research before using the vehicle dolly option. Also the guy at Carolina Mini Storage at Eastgate was awesome. He knows his business, was very informative, and gave me pointers on my trailer. Will definitely be back for any u-haul needs!Brandon R.
Customer did not leave a comment.Bill A.
It was a good experience, to be expected when you have Jim as your representative.Casele S.
Customer did not leave a comment.Donald W.
Customer did not leave a comment.George V.
Customer did not leave a comment.Ali A.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Donald H.
Customer did not leave a comment.Susan G.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.BILLY W.
My rental was a EXCELLENT experience.Ralph C.
Customer did not leave a comment.paul D.
Customer did not leave a comment.Eric S.
The software delayed my registration longer than expected.Maurice Y.
Customer did not leave a comment.Paolo D.
Customer did not leave a comment.Laura S.
No improvement needed! Jim has everything under control!!!Trimai S.
Price per mile is high. And if advertised for $19.95, it should be $19.95 plus the miles and not all the additional charges. I had no dolly in the truck I drove. That probably cost extra too though.Summer C.
Jim was extremely helpful and nice! Especially because he unselfishly came in on a day the store is typically closed to allow me to rent a truck to help me move my fiancÃ©e.james M.
He was great, I love his spirit, very nice and understanding.Sharon P.
Customer did not leave a comment.Jamie B.
Customer did not leave a comment.Sonia R.
Customer did not leave a comment.Michael O.
The tongue/receiver of the 6x12 trailer I got was very heavy. It took two employees and myself to safely lift it onto the hitch. At the drop off location they had stands that the receiver was set on to to make it much easier to hitch and unhitch the trailer due to less movement. If the location I picked up from had this stand and some wheel chocks(due to grade in parking lot) hitching the trailer would have been much easier and safer. Employees at the pick up location went above and beyond in my opinion. Also the spinning ball lock thing on the coupler sucks. Does not really lock, feeling of uncertainty about the safety of this style ball lock. Also anyone could just come along, unspin the nut and steal the trailer. For big trailers make 2â€ standard and 1.75 for smaller and get standard couplers. Anyone who doesn't have the proper draw bar/ball could maybe rent one?micheal H.
Customer did not leave a comment.Joseph D.
I have rented from this location 3 times and although I like the worker, he has problems completing the transaction. I will go to a different facility in the future when I need to rent a U-HaulDAVID C.
Customer did not leave a comment.Rob W.
excellent service and smooth experience jim is a great customer service person very nice and the truck was really really clean AAAA+++++++
Customer did not leave a comment.Cheyenna F.
None needed. Customer service was excellent with everyone involved.Ernie S.
Customer did not leave a comment.JAY L.
The employee was excilent.JOHN T.
If it aint broke don't fix great people very helpful thanks againDavid K.
Customer did not leave a comment.STACY C.
Love his personalityKRISTY W.
The manager at the location was a champ, the corporate Uhaul office however caused me nothing but aggravation. Worst experience in a long time. We used their "self-check out" system and had nothing but problems. U haul you need to get your act together and focus on getting the customer experience right with this new app. This customer did not appreciate the 1 hour (+) delay in trying to get their vehicle rented.James R.
Customer did not leave a comment.LATANYA M.
Treated very well by the gentleman who gave me the truck- very pleasant experience.Ehilippa A.
Customer did not leave a comment.CONNIE R.
Customer did not leave a comment.James A.
Service was excellent. Vehicle was ready as scheduled with no problems or delays.william L.
Vehicles dropped off should be recorded as "full" VERSUS 7/8 or 3/4. This caused a discrepancy because the drop-off location stated that it 3/4 needed to be put back in the vehicle versus the 7/8 that was in the vehicle when we received it.mindy P.
Customer did not leave a comment.PHILLIP H.
Customer did not leave a comment.joe G.
Customer did not leave a comment.GEORGE F.
The place was great and made the rental process easy!ALLEN E.
My experience was great,Jim was very curtious and professional. This was my second time having to do business there and the service I received both times were awesome.CASELE S.
252-558-2298 if you really want to know what I think. Word of mouth is your best advertising source and I would not like the things I have to say if I were a business owner. Ball is in your park. Do you really want to know what I am saying. I have nothing to lose by not contacting you.JUDY B.
This location is fine, the UHAUL was of doing business needs drastic improvement from the way they reassign trucks with no notice to the way some of the franchisees do "their own thing" and leave the customer scrambling at the last minute and waisting time on what is already a stressful day.eric W.
Customer did not leave a comment.Raeann G.
Customer did not leave a comment.Sarah C.
Upon completing the necessary paper work and hooking up to the trailer, the store operator discovered one of the 5x8 trailer tail light bulbs was not working. He refused to go get a replacement, so I bought a replacment lenses and bulb kit from Advance Auto and installed it myself, and it worked perfect. I am hoping the return dealer will credit my purchase back to my credit card.jeff B.
I have rented from U-Haul many times. This transaction was the best that I have ever experienced, thorough, fast and friendly. Very highly recommended!RICHARD O.
Customer did not leave a comment.JODIE W.
Best customer service that I have experienced in a long time. Great place to deal with.Robert W.
Customer did not leave a comment.angela K.
Customer did not leave a comment.Tierney G.