Customer Reviews for Carolina Monument Company
(U-Haul Neighborhood Dealer)

116 reviews

805 Hwy 28 Byp   Anderson, SC 29624

(864) 224-7135

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(864) 224-7135

805 Hwy 28 Byp
Anderson, SC 29624

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SCARLETT GALE T. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Got good assistance and service.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

WESLEYDEAN B. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP R. 
Rating:
5.0

Your equipment was top notch and the representative was respectful and helpful and he deserves a compliment from u haul for professionalism Trent

TRENT W. 
Rating:
5.0

Customer did not leave a comment.

TAMMY V. 
Rating:
5.0

Customer did not leave a comment.

Connie L. 
Rating:
5.0

Nothing!! This location was great and we've already recommended to the local family in the area.

STEVEN G. 
Rating:
3.0

the person there was good. However my original pick up spot was terrible no trucks at all my 2nd stop was clean but the lady was untrained and no trucks. my overall experience was overall frickin terrible and waitied 21/2 hours for my truck and trailer then had to load and drive 3 hours to georgia PITIFULL !!!!!!!!

BRIAN E. 
Rating:
5.0

I had a great experience at this location and I greatly appreciate everything he did to help me out. Highly recommend this location to anyone!

KRYSTA G. 
Rating:
5.0

Customer did not leave a comment.

Adelle D. 
Rating:
5.0

Same as for me respect nice and we'll going

DEBBY E. 
Rating:
4.0

Customer did not leave a comment.

Teresa P. 
Rating:
5.0

Thank you

April P. 
Rating:
4.0

Was charged for 2 full days, despite returning the equipment after only 24 hours. Other than that the service was great, and the individual I spoke with was very helpful.

Brian B. 
Rating:
5.0

No problems thanks

Douglas T. 
Rating:
5.0

Randy, was very accommodating to arrange an earlier time to pick up our unit even though it was a Holiday. January 1st!

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

BRANDY L. 
Rating:
1.0

Stop breaking or performing a breach of contract! As this issue is on its way to court for a lawsuit for fraud, bank theft, and abandonment.

William A. 
Rating:
5.0

Customer did not leave a comment.

King David Bapti B. 
Rating:
4.0

Customer did not leave a comment.

Robin S. 
Rating:
5.0

Customer did not leave a comment.

Shaina S. 
Rating:
5.0

The Uhaul agent was amazing! He helped us from beginning to end. Even in the pouring rain. I have and will recommend Carolina Monument Co to all my friends & family!! I can not say enough good things about him.

ANGELIA H. 
Rating:
5.0

nothing

Sharon D C. 
Rating:
5.0

Great customer service

Tyron S. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Louis M. 
Rating:
5.0

Customer did not leave a comment.

Joeli C. 
Rating:
3.0

I had a good experience with the renter...wouldn't change anything. He was good to us.

Sonja P. 
Rating:
5.0

Randy was very nice and accommodating to all my needs. Had to add an extra day on last minute and he was glad to help me!

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Had drop off appointment for auto hauler at 862 Hwy 28 Bypass Anderson, SC because they were suppose to be open Sunday 9-12am they weren't open and didn't answer the phone. Called Randy at 805 Hwy 28 Byp Anderson, SC 29624 Uhaul who wasn't supposed to be open Sunday and he came out of his way to his store to check me in. Very thankful for that.

Jacob K. 
Rating:
4.0

Have my equipment where I book and need it. Uhaul expects ME to run all over the area to get a truck and trailer and somewhere else to get blankets. Your Anderson SC (Jessie) won't return calls. I even had dealers say she won't call them back either. Very poorly run area by Jessie.

Wayne R B. 
Rating:
1.0

Rented a uhaul. Process went great until the end. The guy added 100 miles which I didnt drive and have photo proof. Which in result charged me 100 dollars more and hes saying there isnt anything he can do. He said he refunded me and gave me 30 dollars and tacked on some insurance that I didnt add. So stay away from this place. I will be calling uhaul corporate about him and his horrible business practices.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

DARYL B. 
Rating:
4.0

Customer did not leave a comment.

Alfred T. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Beverly G. 
Rating:
5.0

Customer did not leave a comment.

frederica J. 
Rating:
5.0

Stay friendly

Wayne R. 
Rating:
5.0

Good service , truck was ready as scheduled.

John M. 
Rating:
5.0

Your trailers are very well maintained. The only problem is that you do not supply enough tie downs, especially mid level in the trailers to properly secure your load. It did cause some minor damage to several of my items.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Utrica K. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

none !

Keith M. 
Rating:
5.0

The nicest staff at this location and they were so accommodating! My pickup location messed my entire rental order up and Carolina Monument Company completely turned my experience around and saved the day! I highly recommend using this location if you are looking for a convenient and easy moving experience.

Kelly H. 
Rating:
5.0

Customer did not leave a comment.

Bernard C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

After hours dropoff--easy

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Sarah D. 
Rating:
5.0

Mr. Raines was very helpful and kind.

Rodney C. 
Rating:
2.0

The locations where I order the trailer and where I arrived to pick up had no trailer, and kept sending me to the next location till I gave up and called Central. Finally, my sis in law found the monument Uhaul, who had a trailer. The door was very stiff.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

AMELIA P. 
Rating:
5.0

Customer did not leave a comment.

Rock H. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Ben C. 
Rating:
4.0

Customer did not leave a comment.

Perry W. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Customer did not leave a comment.

Steven O. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Vince L. 
Rating:
4.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Very friendly and polite.

karen T. 
Rating:
4.0

Customer did not leave a comment.

NALANIA B. 
Rating:
5.0

Customer did not leave a comment.

Candace P. 
Rating:
4.0

The unit was an older version, the ramps are very heavy and hard to get out extended, the ball receiver appears to be worn making hook up hard, the front left tie down ratchet released in transit it is worn and the drop fender did not drop far enough to allow the car door to open

Brian H. 
Rating:
4.0

Customer did not leave a comment.

Sam D. 
Rating:
5.0

Include a handtruck

Susan S. 
Rating:
5.0

None

JOSEPH S. 
Rating:
1.0

I can't say anything good about this place. First I drove all over trying to find the place, no street number. Second I had to call U-haul three times before someone arrived to give me the trailer.

Don S. 
Rating:
1.0

I did not drive 100 hundred miles as charged. I went approximately 14 miles when I stopped and took a picture of the gas hand. I realized it was close to empty. In the picture I took the mileage was in it as well. That is when they were contacted. They said someone must have stolen the gas. I wouldn't mind paying for something that I used but I didn't. There is some negligence in this transaction and I feel disgusted because of it. After I traveled the 14 miles the mileage at that point was 19523.3 and this receipt is showing something completely different. I hope this raises some flag to what is taking place at this particular U-Haul site. I am going to post anything I can about it. I will also try and contact them however they are hard to get a hold of. I have used U-Haul many times but after this I will never use one again.

Brandy L. 
Rating:
1.0

I was charged for insurance that I wasn't asked about and for gas...I brought the truck back with more gas than it had when I picked it up. My final bill was almost 50% more than it was supposed to be. Looks like I'll need to call the Better Business Bureau. I do not recommend this service.

Bryan M. 
Rating:
5.0

Smooth transaction, very helpful and polite.

buffy R. 
Rating:
5.0

No, I would use this company again..and recommend to others. Th anks for asking.

MANFRED G. 
Rating:
3.0

Refund some for clean returned truck

Lancy R. 
Rating:
5.0

Jeff was very helpful in accessing our needs so that we would have the truck that best suited our project.

debbie W. 
Rating:
5.0

All was good

WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

Kristy B. 
Rating:
4.0

Customer did not leave a comment.

Brent M. 
Rating:
5.0

Excellent, helpful, very friendly

WILLIAM W. 
Rating:
5.0

Great experience and great staff

Anna H. 
Rating:
3.0

Truck not in good repair

CYNTHIA D. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

ellis J. 
Rating:
3.0

no one there at 9:30 AM had to drop truck and trailer in yard.

wayne B. 
Rating:
5.0

Very friendly and great customer service.

Kaylan E. 
Rating:
5.0

Thank you Carolina Monument for helping us. I Was very disappointed with the site (Beltlibe Mini Storage) that I ordered a 26 ft truck 2 weeks before I needed it. Asked to have pick-up at a specific location that was convenient for return. (Beltline mini storage-Anderson, SC) Called the morning of pick-up to verify pick-up, was told they didn't have any trucks. Not a single person from UHaul called to tell me this before my scheduled pick-up. They were not willing to help me. Finally after a major panic, and demands, they located a truck for us. Thank you Carolina Monument taking the time to make sure we were taken care of. As a Realtor I will find it hard to recommend U-Haul as a company. We depend on you to make sure we have trucks when we need them. Isn't this your business?

STEPHANIE L. 
Rating:
5.0

Customer did not leave a comment.

Tom K. 
Rating:
1.0

Customer did not leave a comment.

RAJESH P. 
Rating:
3.0

Location was unstaffed during normal business hours. Turned in trailer before 5:00 pm and nobody was there. Also, if it's a U-Haul business site, there should be appropriate signage indicating it as such.

James G. 
Rating:
5.0

Customer did not leave a comment.

janice L. 
Rating:
3.0

Customer did not leave a comment.

Eddy S. 
Rating:
2.0

Customer did not leave a comment.

robert H. 
Rating:
5.0

The Location was very neat and well kept as well as the Truck. Customer Service at this location was very courteous and helpful as well. Great Experience! !

LYNDON E. 
Rating:
5.0

Better hours of operation for weekend dropouts or have an answering service advising how to drop off.

JOE P. 
No reviews have been submitted for this location.

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