Nice friendly service.
DUSTIN W
Customer Reviews for Carolina Monument Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Anderson, SC U-haul experience was A+, and Trudy was awesome! She communicated and followed-up with me making the entire experience very smooth. I would recommend this location to anyone. Rick G.
FREDERICK LVery helpful! I was running late for pick up and the lady was so nice she held over 15 minutes past closing to make sure I was able to get my rental. I never felt rushed or that she was trying to hurry along. Very friendly and understanding.
NICHOLAS MFriendly staff. Truck was ready.
Todd BThe company said we went over but we didn't
Candace MThe person that assisted me in checking in was personable and explained everything to me and was very nice, professional, quick and efficient.
PAUL SVery easy and organizeI
JENNIFER DRental agent 5 stars but as for breaking down and having to wait 5 hours and being charged full price for the day i spent waiting was uncalled for when you sign the agreement of getting these rentals is that they are in working order breaking down not even and hour after picking it up and then waiting 5 hours on the road for a tow truck and being changed for full price for the day I was broken down for a one day rental I had to wait till the next day and got charged again so I got charged for a day I couldn't use and charged again
LARRY CTrudy was very competent and customer service friendly, thank you 🙏
PAUL TAlways a friendly and easy place to get the truck from. Well maintained equipment.
TINA TThe second question realistically has a Yes and a No answer. The truck was clean; no problems a that point. The brakes need to be adjusted. They work, but pedal has to travel more than desirable for them to engage. Customer service was quite good.
JAMES PI did not receive my ordered tools, a dolly and blankets. In future, create a way at the end of an exchange to input that things were missing so that when a customer does not receive these things they aren’t still charged
Karsen BFix air conditioning in the truck cab
ROBERT BRandy Raines is a nice man. I had no problem at this location. I did have problems at two other U-haul locations in the area, which is how I ended up at his location.
DANIEL SThe attendant on hand was extremely nice.
JAMIE BVery friendly helpful person helped me get everything attached.
TONY CIt was a Sunday drop off. Facility was closed so I cannot make a comment or rating.
SCOTT HTrudy was extremely nice and helpful
DAVID DThe location was neat and well kept, it is just an old building but seemed safe. The lady was very nice and knew what she was doing. I was very satisfied. The average rating is because of the building, not the service. The service was 5 star.
Judith DI found this location myself after having a reservation at another store for a 10 foot truck at 8am. NO TRUCK WAS RESERVED FOR ME AND THE LOCATION OPENED AT 10AM! THEREFORE I'M PISSED BEYOND BELIEF THAT I HAD TO FIND A TRUCK LAST MINUTE MYSELF AND HAD TO GET A 15 FOOT TRUCK, WRECKING MY BUDGET FOR MOVING!!!!! I WILL THINK TWICE BEFORE RENTING FROM UHAUL AGAIN AND WILL MOST LIKELY USE ENTERPRISE TRUCK NEXT TIME. THANKS FOR SCREWING UP MY MOVE.
TRACY Hit was a great experience
DEREK WI didn't like that there was no one available when I returned the truck. I was forced to download the app to avoid a charge.
TINA TMake sure you are correctly charged for equipment. I cannot stress enough to get insurance on all uhaul trucks and vehicle towing equipment!!
Felicia WThank you for your service!
BORIS ST he manager was very nice and helpful, equipment was good, no problems
MARK SThe truck was clean and the owner came in early to meet me for our rental. Thanks for making our moving experience smooth! The truck was the perfect size for our needs.
JILL LThe lady who I delt with was fantastic. Great experience thanks to her.
MARY CI self serviced the drop off since it was after hours. There were a few spaces to back the trailer into with little difficulty. The location was well lit in the dark so visibility was very good.
Licia MThe original location I rented my truck at was not there so I was forced to go to a 2nd location 30 minutes away where the truck was apparently at. When I got there, I couldn’t even pick it up. Even after being on the phone for over 30 minutes with 3 different people with the Uhaul company, no one could help me. I gave up and abandon that location and stumbled upon this location where she actually was able to help me out. Even though I didn’t get the size truck I wanted, at least I was able to get a truck. It took 2 hours for me to obtain a truck overall.
Taylor HSmall lot old building
Kevin KThe lady was very nice and professional and they did have a busy day but she still very kind. This was my first time using a u-haul and she showed me how to work the ramp and everything else. I was very happy and I will say confident using the truck. I will use them again. Thank u very much, I don't know the lady name but I really appreciate it.
Clarissa FHave a place on here so we can check the truck back in.
Larry HTruck was nasty windshield dirty
Lacy NI have no comments
David CNot. A. Thing she was very helpful she could have been no better. I would recommend anyone. To go to that. Location. And rent a U-Haul
carol hThe personnel who checked the truck and the trailer out for me was very helpful.
Remy DGreat customer service! Before I dropped off the truck and the trailer I called and the person who’s in charge of this location drove from her house to check out the UHAUL truck and trailer for me.
Remy DComputer system was very slow leading to a 30 minute wait for customer ahead to complete his rental.
Kevin KThe drop off location was closed.
Patrick LDoor was VERY difficult to get opened - before we even loaded and transported our stuff! This equipment should be checked and maintained.
William CVery easy to turn in.
Robert BVery good service. Only store in the area that had the equipment for my needs.
John SThank you
Ed HExcellent customer friendly location.
Richard HThe gentleman was very nice and easy to deal with.
Brian GRandy and his employees are always the best. They always make it a great and easy experience.
Brandon M