Customer Reviews for Carquest
(U-Haul Neighborhood Dealer)

219 reviews

1408 N Banks St   Pampa, TX 79065

(806) 486-1606

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(806) 486-1606

1408 N Banks St
Pampa, TX 79065

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stephanie B 
Rating:
5.0

Customer did not leave a comment.

Deavah C 
Rating:
5.0

Due to unforeseen circumstances I had to keep my truck longer than expected, the sevice personel were able to change it quickly.

Brenda S 
Rating:
5.0

Customer did not leave a comment.

Christine J 
Rating:
5.0

The only place that was open on Saturday and had what I needed! Very polite and took care of us fast and easy!! Will definitely refer to anyone needing a uhaul

MIRANDA M 
Rating:
5.0

Customer did not leave a comment.

Christy R 
Rating:
5.0

Great location I always use them for rental equipment.

Jeffrey S 
Rating:
5.0

Customer did not leave a comment.

Christopher B 
Rating:
5.0

Wonderful customer service. Very polite and helpful.

Sarha G 
Rating:
4.0

after hours dropoff

Samuel C 
Rating:
5.0

The gentleman who does the uhaul here is Always so polite and extremely helpful. He's very thorough and always double checks to make sure everything is working and I'm satisfied

TamaraGarner H 
Rating:
5.0

Customer did not leave a comment.

Alva F 
Rating:
4.0

I was not sure where to leave my rental truck and trailer I apologize if I left it in a spot that was wrong.

Ralph M 
Rating:
5.0

Customer did not leave a comment.

Greg W 
Rating:
4.0

Have the drop-off locations do a written confirmation of drop off and condition at the time of dropoff

Larry S 
Rating:
5.0

Customer did not leave a comment.

David p 
Rating:
4.0

Give partial refunds for miles not used

Ashley V 
Rating:
5.0

Very Pleased

Christine J 
Rating:
5.0

Truck was dropped off after business hours but it was easy to locate.

Stephanie I 
Rating:
5.0

Customer did not leave a comment.

Nathan C 
Rating:
5.0

Customer did not leave a comment.

DEBI P 
Rating:
4.0

Customer did not leave a comment.

Lonnie P 
Rating:
5.0

Customer did not leave a comment.

J W 
Rating:
5.0

Customer did not leave a comment.

Debra B 
Rating:
5.0

Customer did not leave a comment.

LESLIE I 
Rating:
4.0

Customer did not leave a comment.

Bobbi E 
Rating:
5.0

Customer did not leave a comment.

JIMMY D 
Rating:
5.0

Customer did not leave a comment.

Terry B 
Rating:
5.0

I was pleased with price and service

JIMMY D 
Rating:
5.0

Return was simple and fast. The man helping us was friendly and made the return easy.

Randall K 
Rating:
5.0

Great service, and the person who is in charge of Uhail is very knowledgeable and helpful. I will always rent from them.

Amir J 
Rating:
5.0

Customer did not leave a comment.

Danielle M 
Rating:
5.0

Customer did not leave a comment.

Wanda A 
Rating:
5.0

Customer did not leave a comment.

jennifer p 
Rating:
5.0

Customer did not leave a comment.

Roxanna M 
Rating:
5.0

Customer did not leave a comment.

Almond R 
Rating:
5.0

Not one thing this couple was professional knowledgeable and so sweet!!!!! Not sadly seems to be rare now days they are amazing!!!!

TAMMY L 
Rating:
5.0

Customer did not leave a comment.

Joe A 
Rating:
5.0

Execellent Service, Smooth and Easy Process

Jonathan C 
Rating:
4.0

Customer did not leave a comment.

Rory M 
Rating:
2.0

Customer did not leave a comment.

Paul L 
Rating:
5.0

Customer did not leave a comment.

Chris L 
Rating:
5.0

I couldn’t have felt more confident as I drove away. Theses guys were knowledgeable and efficient!

Teri K 
Rating:
3.0

Don’t charge us for the wrong drop off. Why would we willingly choose to drive it across a state? They said we selected it when we called corporate, were rude and not very understanding of our situation. I will never use this company again.

Jimmy T 
Rating:
5.0

My problems are with uhaul in general, NOT the location where I rented from. The people at the rental location were great, friendly and very helpful. On the other hand, Uhaul double charged me. They did the same thing to me last time I rented a trailer. The customer service at uhaul.com is extremely frustrating and no help. I had to repeat myself over and over and over and over and over and over! I finally told them to go back and read what I had already written. They told me I wasn't charged a certain amount and to call my bank. My bank verified that they did in fact charge that amount.

Caleb H 
Rating:
5.0

Customer did not leave a comment.

Scotty M 
Rating:
5.0

Great and quick service. Great product.

rolando s 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

Customer did not leave a comment.

Paul C 
Rating:
5.0

Customer service here was excellent as well as friendly. Highly recommended.

Marvin R 
Rating:
5.0

Confusion over mileage. I had to call the &00 # and wait for 25 minutes😟

Larry B 
Rating:
5.0

Customer did not leave a comment.

Anthony B 
Rating:
5.0

Customer did not leave a comment.

dianne d 
Rating:
5.0

The tow dolly had to have the lights fixed before I could pick it up. The guys at the store were great! They got it fixed. It's expensive for U haul to maintain the equipment, and even more expensive to replace it! Every once in a while you get the equipment that needs the junkyard. But usually I haul has good equipment. I rented from their competitor in the yellow trucks and I'll never do it again. I haul keeps up their equipment better than most competitors!

JOE T 
Rating:
5.0

Location was quick and easy to pull the truck in. With a lot of room, and prompt of receipt return. Thank you.

Ty T 
Rating:
5.0

Customer did not leave a comment.

Zackary S 
Rating:
5.0

Customer did not leave a comment.

Cynthia A 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R 
Rating:
5.0

Customer did not leave a comment.

Jose N 
Rating:
5.0

They were very kind and polite. They helped make sure I had everything I needed to move and made sure it went well.

Michael E 
Rating:
3.0

No comment

LINDA L 
Rating:
5.0

Customer did not leave a comment.

Ashley O 
Rating:
5.0

All good!!!!

Moses C 
Rating:
5.0

Customer did not leave a comment.

Cobrati M 
Rating:
5.0

Customer did not leave a comment.

walt m 
Rating:
5.0

Nothing.The guys were helpful and friendly and informed about the equipment!

JOE T 
Rating:
5.0

Customer did not leave a comment.

Penni B 
Rating:
5.0

Customer did not leave a comment.

Billy B 
Rating:
5.0

Customer did not leave a comment.

Morgan P 
Rating:
5.0

Nothing. I was treated with great respect, courtesy, and great customer service. I was greeted with great friendliness and made to feel at home. The process was the most user-friendly and effective service process I have experienced in a long time. I just told them who I was and they had the number of the equipment and the whole process lasted about 30 seconds from start to finish. They made my return simple while treating me with great respect and politeness. They exceeded all expectations I had about what service should be like.

MORGAN P 
Rating:
5.0

I was unable to get either a 10 or 15ft truck…I took the 20 ft for the price of ten ft…everything went well…and car quest was terrific

CAROLINE U 
Rating:
5.0

Customer did not leave a comment.

Alma D 
Rating:
3.0

Customer did not leave a comment.

MATTHEW W 
Rating:
5.0

Customer did not leave a comment.

ALBERTO R 
Rating:
5.0

Customer did not leave a comment.

ARLEN T 
Rating:
5.0

Customer did not leave a comment.

Tony O 
Rating:
3.0

Customer did not leave a comment.

Joe R 
Rating:
5.0

Customer did not leave a comment.

JONAS S 
Rating:
3.0

There were less expensive vehicles available The websites tend to obfuscate the local locations and the home website sent me to borger not pampa for a pick up that I had to cancel. I will not trust web reservations again in the future.. What you reserve is not what you get then that is a waste of time. I left town late and missed my appointment in Amarillo. I will find alternatives in the future.

James B 
Rating:
5.0

Returning the truck was a very quick and simple process at this location.

Jeremy F 
Rating:
5.0

Customer did not leave a comment.

Jeff L 
Rating:
5.0

Check in was timeless and professional staff.

JIM C 
Rating:
5.0

Customer did not leave a comment.

William I 
Rating:
5.0

Customer did not leave a comment.

ALAN W 
Rating:
5.0

Terrific gentleman

Dana T 
Rating:
5.0

Thanks

Steve D 
Rating:
5.0

Customer did not leave a comment.

ALAN W 
Rating:
5.0

Customer did not leave a comment.

JONATHAN D 
Rating:
5.0

Have needed moving supplies, boxes, dollies, etc... on hand m

Luke C 
Rating:
5.0

Great people

Daniel G 
Rating:
5.0

Trash from the previous user was still in the cab. I don't fault the location, I think those items may have been under the seat and just missed. The Uhaul app is the 'worst' part of the experience. It asks for photos to be sent, but they won't send.

Eric A 
Rating:
5.0

Customer did not leave a comment.

Lisa G 
Rating:
3.0

Customer did not leave a comment.

ashley v 
Rating:
5.0

This location was very friendly and helpful.

Stephanie S 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN R 
Rating:
5.0

Customer did not leave a comment.

Isabela P 
Rating:
4.0

Customer did not leave a comment.

PATRICK S 
Rating:
5.0

Customer did not leave a comment.

BRIAN W 
Rating:
5.0

They couldn’t do enough for us. Daniel was excellent

Mandy W 
Rating:
5.0

Excellent. Daniel is a wonderful person. He is kind and extremely knowledgeable. A real (rare) person.

Gary W 
No reviews have been submitted for this location.

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